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The "Official" Denon AVR-3808CI Thread - Page 654

post #19591 of 20190
Quote:
Originally Posted by bdemille View Post

I'm an old guy that is new to the Home Theatre world. I'm hoping that someone can help!
Problem: no audio from NetFlix, I'm getting TV audio instead??
...
The HDTV is connected via HDMI using the 3808CI Monitor output. I now have the Optical cable running from the HDTV output into the 3808CI OPTICAL-3 input and I set the Source Select to TV/CBL- ASSIGN HDMI to 3 and DIGITAL to OPT3. I still have the same problem! What am I missing?? Thanks in advance!

Hi old guy, I mean bdemille smile.gif, try setting Source Select to "VCR" instead (which Optical-3 is default to - reassign it back to VCR).
Edited by JChin - 10/25/12 at 9:19pm
post #19592 of 20190
Quote:
Originally Posted by bdemille View Post

I'm an old guy that is new to the Home Theatre world. I'm hoping that someone can help!
Problem: no audio from NetFlix, I'm getting TV audio instead??
I recently bought a Vizio "Smart" HDTV (E472VLE) that has the ability to stream movies from NetFlix, etc. I also have a Sony BluRay DVD player. I use Verizon FIOS to get my HDTV. To get a surround sound I bought a Denon AVR-3808CI. So I thought my system was pretty simple. I know the 3808CI is old, but it had HDMI and it is in pristine condition and it is all I can afford since being retired.The audio via the HDTV and DVD thru the 3808CI really sounds great. The only problem I have is when I open Netflix thru my Vizio TV, the video part is fine but the audio is from the last TV channel I was watching. Vizio internet support said to run either a digital Optical cable or analog 3.5mm/red&white RCA cable to the Denon and it would work fine. I've tried both cables and still have the same exact problem. I have my FIOS going into the 3808CI HDMI-3 (TV/CBL) and my DVD going into the 3808CI HDMI-1 (DVD). The HDTV is connected via HDMI using the 3808CI Monitor output. I now have the Optical cable running from the HDTV output into the 3808CI OPTICAL-3 input and I set the Source Select to TV/CBL- ASSIGN HDMI to 3 and DIGITAL to OPT3. I still have the same problem! What am I missing?? Thanks in advance!

Regardless of the fact that the 3808CI is a dated model, it's still an excellent choice for an AVR. If the unit does not have the $100 Feature Pack upgrade already installed, you may want to consider purchasing and installing it as it adds Audyssey Dynamic Volume which helps to tame loud obnoxious TV commercials.

http://usa.denon.com/US/Support/Pages/upgrade.aspx

To your issue ... the reason you're getting audio from the "last TV channel" is because you have the Fios box HDMI source input (TV/CBL) selected. There are two ways to get the audio from the TV's optical audio output ... (1) If you have not changed the OPT 3 input assignment from its factory default of VCR, then as JChin notes, select the VCR source on the remote, and (2) Change the OPT3 input assignment from VCR to TV/CBL (p 40 Owner's manual) and change the INPUT MODE setting to "Digital" via the INPUT button on the remote, remembering to change it back to "Auto" or "HDMI" when you're done in order to hear the Fios box HDMI audio again.


post #19593 of 20190
@ bdemille -- to break it down even more simply, the fundamental issue here is that you have "stacked" the HDMI input from the cable box on the same "name" as the optical input from the TV. As you note in your post, you have BOTH the HDMI input an the optical input assigned to "TV/CBL". As JD points out above, the audio from the HDMI input has a higher "priority" and thus will always override the digital optical input unless you change the Input Mode to force the audio from the DIGITAL connection.

That said, the simple solution is to assign either the HDMI or optical input to a different source name. If you remove the overlap, the problem will resolve itself. Try, for example, setting the FIOS box (HDMI-3) to the SAT input instead, and set the TV/CBL to "None" for HDMI. That will leave the SAT input dedicated to the FIOS box, and the TV/CBL dedicated to the TV audio stream (optical), with no overlap and thus no conflict.

And remember you can also rename the inputs to make it easier (as well as deleting unused sources), so you could change "SAT" to "FIOS" and "TV/CBL" to "TV Audio" or something like that.
post #19594 of 20190
Success !! Wow, thanks JChin and jdsmoothie for for your quick & knowledgeable responses! With your help I got it working real quick. I don't quite understand how come I can still get the video from my cable even though I've switched the input source to VCR (it seems like I would have no video??) but since it works I guess there's no need to question why it works.

I got a chuckle when when jdsmoothie suggested I use the remote to make the changes! I have both the remotes, but so far the volume is all that I can get to work! I need to read the manual a few more times and maybe using the remotes will finally "click". A few more live brain cells wouldn't hurt either! Thanks again, I really appreciate the help!
post #19595 of 20190
batpig, thanks for your help too. I will try your suggestions later today. I spent quite a bit of time last night reading your FDAQ and really appreciate the time & effort you have put into helping me understand this complicated AVR. I bought the 3808CI before I knew how complicated it was. After downloading the manual I knew I was in trouble! Last night after reading your pipes & faucets comparison, it all started to make sense. I still have a long ways to go to get a better understanding of how all this is supposed to work. Thanks again! smile.gif
post #19596 of 20190
I just purchased a 70" Elite and will be configuring my 3808 differently than I had it before while using an Elite Pro720. I have a S-VHS and Laserdisc player that is running to the 3808 inputs of VCR & DVD/HDP with S Video cables. With the PRO 720 I had output to the TV via S Video for the video but now I will be sending everything via HDMI. I have also been using an Oppo Blu Ray which is assigned for audio as DVD and component to the PRO 720. I am getting the new Oppo 103 for 3D and will be sending the HDMI 1 output to the 3808 and HDMI 2 to the Elite. My question is do I have to do something to the 3808 set up to tell it to route the S Video and audio to the HDMI and will I have to rename the DVD player so it does not override the analog (VCR & Laserdisc) to HDMI audio? The Denon manual referneces I/P Scaler with A to H and A to H & H to H or Off. This is a little confusing as up until now I have either used all HDMI devices or set the analog video signal directly to the TV. Will the audio also be sent through the HDMI? I can not tell if the scaler function is just to upscale the analog signal and as long as I have everything hooked up and am switching to the right input it will automatically send everything through HDMI or if I have to tell it to. I am trying to get this all figured out before the TV arrives. Thanks for the help.
post #19597 of 20190
As long as the "Video Convert" setting is set to ON for each source and the "i/p Scaler" is not set to OFF, the analog sources will be converted to HDMI and upscaled to 1080p. Although you can stack an HDMI and analog source to the same name (eg. DVD), you're better served using unique source names if possible.
post #19598 of 20190
Thanks JD as always.
post #19599 of 20190
Quote:
Originally Posted by Ese View Post

I completed a search within this thread and within AVS on this topic and could not find a similar topic.
I'm wondering if anyone might have some insight or previous experience with my situation. I borrowed an external amp -- a Mac 275 -- I was curious how it would sound in my system. I connected the Mac to the pre-outs on the rear of the 3808. The Mac is a 2-channel amp. To my surprise, while the music sounded good, it also sounded constricted. It also seemed that the volume, relative to running the 3808 without the external amp, was not as responsive, i.e. when running just the 3808 a move from -30db to -25db had more increase in volume than when doing the same thing using the external amp. And yes, I level matched the amps. Some suggested that perhaps the 3808 preamp section was attenuating the signal to the Mac. I thought maybe that was possible. But, as a test to make sure that it wasn't the Mac, I ran the source components directly to the Mac, i.e. not using the 3808 at all, and everything was fine.
I tried different cables, power cords etc. and the situation remained the same. I called Denon CS and the following summarizes those calls.
  1. One rep stated that the preamp did not attenuate the signal and that the pre outs were preset and could not be changed, i.e. gain could not be increased and that "it is what it is."
  2. One rep had me set the Mac into Zone 2 and run the Zone 2 amp. There was no change
  3. The same rep as above had me go to Source > Source Level > Level control. There was no change
  4. This rep also stated that the higher model Denons have a menu option where thepre out gain can be increased but that the 3808 does not have this option
We did some other troubleshooting steps that I can't remember off hand.
I've read through multiple forums where members did exactly what I did -- using an external amp set up using a receiver's pre outs -- and I don't remember anyone ever having this issue.
Friends, dealers, etc. that are out of my area, but are conversant in this hobby are perplexed as well. Some think the issue is with the connections, some with the settings, etc. Even after I summarize the troubleshooting steps listed above. But none can be more specific about troubleshooting.
So, I was wondering whether anyone may have had a similar issue, and, if so, how you resolved the issue.
Thanks
Same issue here, but the external amp is a Marantz pm8004 integrated amplifier. Before installing the external amp, Audyssey had set my left and right speakers at -9,0 db. Now with the Marantz it sets at 1,0 db. Pm8004 is rated 75 w per channel, just the same as the amplifier you are testing. And yes, I think it is a power issue. Accordingly to a brazilian web site (http://www.audiorama.com.br/arquivoconfidencial/100x5.htm) denon 3808 is capable of 118w per channel using a 5.1 setup. This 118w was measured in lab.
Edited by venon1313 - 11/3/12 at 1:57am
post #19600 of 20190
^^
Is the PM8004 in "Power Amp Direct" mode (p. 9 OM)?
post #19601 of 20190
Yes, it is!
post #19602 of 20190
So then adjusting the volume knob on the PM8004 shouldn't have any effect, correct?
post #19603 of 20190
yes!
post #19604 of 20190
What am I missing here? The difference between 118w and 75w is about 2 dB. But, clearly, max output power is not the issue here, it is sensitivity. The input sensitivity (the relationship between the input voltage and the output power) of the Marantz is about 8 dB (10 -2 dB) down from the internal amps. Nothing to be ashamed of, that's just what it is, and it appears that the 3808 is able to compensate for it.

As for "Ese's" comment that "It also seemed that the volume, relative to running the 3808 without the external amp, was not as responsive, i.e. when running just the 3808 a move from -30db to -25db had more increase in volume than when doing the same thing using the external amp" I find that very difficult to believe and would suggest some kind of (strange, this is not how electronics normally work) nonlinearity between the preamp outputs and the internal amps would be needed to explain it. Without actual dB audio measured differences I'd suggest this was purely imagined. BTW, there are lots of dB meters available for little or nothing for both iPhones or Androids to measure shuch things. While the absolute accuracy of them may not be exact, the relative accuracy (A:B) is pretty much dead on. We don't have to guess about these things.....

Quote:
Originally Posted by venon1313 View Post

Same issue here, but the external amp is a Marantz pm8004 integrated amplifier. Before installing the external amp, Audyssey had set my left and right speakers at -9,0 db. Now with the Marantz it sets at 1,0 db. Pm8004 is rated 75 w per channel, just the same as the amplifier you are testing. And yes, I think it is a power issue. Accordingly to a brazilian web site (http://www.audiorama.com.br/arquivoconfidencial/100x5.htm) denon 3808 is capable of 118w per channel using a 5.1 setup. This 118w was measured in lab.

Edited by rbarkley671 - 11/4/12 at 1:53am
post #19605 of 20190
Thanks for the information. In fact I was wondering if the problem is either power or sensitivity. I didn’t understand how you calculate this 8 db, but it is nearly the difference between central speaker level and right/left speaker level that Audyssey had set.
I have a friend who uses a Denon 3808 and Musical Fidelity M6i, that is rated 200w per channel into 8 Ohmms. In this case Audyssey set his three front speakers approximately at the same level, so I guessed the problem was power.
I’ve being listening to 5.1 materials and I really think that PM8004 brought some nice improvement to my system. Films and concerts seem more detailed and involving, and I think that’s what really matters.
post #19606 of 20190
Probably more than likely a difference in sensitivity. There may be some difference in the drive level provided internally versus what goes to the line outs too. Not that likely though.

Under most circumstances you would probably not be pushing either set of amplifiers to the point where their power reserves would be exhausted.

If you were talking about clipping of one set of amps a a lower produced sound pressure level... with the same speakers, then you are looking at power differences.

Phil
post #19607 of 20190
Quote:
Originally Posted by schtebie View Post

While trying to adjust my channel levels, my Denon 3808CI would shut itself off and the red ring around the power button would blink several times. Is this an emergency shut-down to protect the electronics?


Turns out the bare ends of the powerand ground wires of the center channel were touching. Will this have done any damage to my equipment?


I thought it was a fluke so this happened a grand total of 3 times in a span of 10 minutes before I figured out what the problem was.

This happened to me last night. I went into the manual setup and tried to adjust the channel level on my center channel. This happened multiple times. I haven't had time yet to check all of my cabling (which I will do before operating the unit any further), but I'm wondering why this occurs only when I try to adjust the channel level. I've never had the receiver go into protection mode while playing actual program material.

Any ideas?
post #19608 of 20190
Sometimes it's only the higher volumes that will cause the AVR to go into protection mode as generally there is only a single strand or two touching another speaker post.
post #19609 of 20190
Quote:
Originally Posted by jdsmoothie View Post

Sometimes it's only the higher volumes that will cause the AVR to go into protection mode as generally there is only a single strand or two touching another speaker post.

You're right. I was able to push it into protection mode on program material by turning the volume up. Using the test tones in the channel level adjustment menu, I was able to isolate the problem to the center channel, since the tones play on only one channel at a time and protection mode only engages when I select the center channel.

I was also able to determine that the problem is the speaker, because everything works normally if I swap in a different speaker for the center channel.

The funny part? The speaker that is causing the problem just came back from the dealer, after being "repaired".
post #19610 of 20190
Yeh, sometimes those "repair" guys don't always do such a great job. frown.gif
post #19611 of 20190
Quote:
Originally Posted by jdsmoothie View Post

Yeh, sometimes those "repair" guys don't always do such a great job. frown.gif

You're right, but I expect more from an authorized dealer for a Paradigm speaker that is still under warranty.

They won't be getting any repeat business from me!
post #19612 of 20190
I posted this in the Oppo BDP-103 forum as well but thought maybe it is the Denon settings that are causing the problem.

I just hooked up my 103 to the 70" Sharp Elite and have something odd happening that I hope you guys can help with. I am running a Denon 3808 and I have the Oppo connected to the Denon through HDMI out 2 and the HDMI 1 running to the Elite on HDMI 2. I have my cable box going to the Denon on TV/Cable and monitor out to HDMI 1 on the TV. Two things are happening. When I play the cable box everything works perfect with the Denon and TV. When I play 2D Blu Ray through the Oppo the sound works fine and the picture is fine. What is odd is I can get the picture on HDMI 1 on the TV as well as HDMI 2 which is where the Oppo is plugged in to. Why would this happen?

The other problem I am having is when I press the 3D button on the Oppo remote and tell it to convery 2D to 3D on Avatar (2D version) I do not get any audio. Avatar is the only disc I have tried so far and I do not have any 3D movies yet. Why would I lose audio in 3D when everything works perfect in 2D? I hope it is just a setting that I missed. Thanks for the help.

I am assuming either or the Oppo HDMI ports are outputting audio and video so that is why I am getting picture and sound from the Elite HDMI 1 & 2 but the receiver must not recognize the 3D audio for some reason. Any help would be appreciated as always. Thanks.
post #19613 of 20190
All of those are Oppo questions. You should ask in the Oppo thread or call Oppo tech support. It really doesn't have anything to do with the receiver.

There is no such thing as "3D audio".
post #19614 of 20190
Quote:
Originally Posted by batpig View Post

All of those are Oppo questions. You should ask in the Oppo thread or call Oppo tech support. It really doesn't have anything to do with the receiver.
There is no such thing as "3D audio".

Thanks. That's what I thought but I would know you would know for sure.
post #19615 of 20190
I just added a new SACD player to my system. It is set to PCM and bitstreams via HDMI out to the 3808. Unlike regular CD, (which I have going through analog outs), there is no subwoofer on 2.0 channel SACD. I understand that the SACD has 2 channels of discreet audio, but is there no setting in the AVR at which the bass can be rolled-off to the subs to get better low end?
post #19616 of 20190
What surround mode are you using?
post #19617 of 20190
I have it set to "Stereo".

Edit: Figured it out. Looks like my 2Ch/Direct settings changed when I ran Audyssey recently. Had to change Subwoofer to "Yes". Thanks!
Edited by BuckNaked - 11/10/12 at 8:19pm
post #19618 of 20190
Quote:
Originally Posted by mrcarnut View Post

Thanks. That's what I thought but I would know you would know for sure.

This is what I received from Oppo. It looks like the 3808 does not support 3D audio. Has there been a firemware upgrade that corrects this? I have never updated the firmware or connected an ethernet cable to the receiver. I have a CAT6 cable available. Is there any risk with updating the firmware?

This is a known issue that is being caused by a programming error in the Denon, not the player itself. Denon and some other receivers are improperly using the displays EDID information when telling the player if Frame Packed 3D is supported. The BDP-103 line of players supports outputting 3D from both output simultaneously, so if the HDMI EDID handshakes tells the player that Frame Packed 3D is supported on both outputs, then the player will force the bout of Frame Packed 3D.

Ultimately what happens is if the receiver does not support Frame Packed 3D, then the receiver will reject the signal outright, which means disregarding the audio component of the HDMI signal.

Since most of the receivers which are affected by this error are out of date and no longer receiving firmware support from the manufacturer, we will be releasing a new firmware in the future which will allow the player to be configured to output Frame Packed 3D on HDMI 1 while HDMI 2 will be a blank 1080p/24Hz video signal to your non-Frame Packed 3D compatible receiver.

The result will be a 3D image to your television and audio through your receiver.

Unfortunately we do not know when this firmware will be released as it is currently in the beta testing phase and may not pass our QC in its current state.
post #19619 of 20190
Correct, as the 3808CI is only HDMI 1.3, it does not support 3D "video". Only the XX11 and newer models are HDMI 1.4 and therefore support 3D video. Also note there is no such thing as 3D "audio", rather only audio that is passed with the 3D video.
post #19620 of 20190
Quote:
Originally Posted by jdsmoothie View Post

Correct, as the 3808CI is only HDMI 1.3, it does not support 3D "video". Only the XX11 and newer models are HDMI 1.4 and therefore support 3D video. Also note there is no such thing as 3D "audio", rather only audio that is passed with the 3D video.

Thanks JD. Any idea why my 2D concert Blu Rays convert to 3D with audio and the 2D movies do not? Also I understand that there is no such thing as 3D audio. I just wanted to try to be as clear as possible about the situation. I was trying to point out that I was not getting audio in 3D mode.
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