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Netflix vs. Blockbuster.com - Page 6  

post #151 of 497
I hate Blockbuster. With a passion. They were always overpriced, rarely had new movies or games in stock, and charged a full rental period per day that an item was late. Yes, I know that there was a class action suit about the last (I happily participated), but I would really like to see them fail, and to do so permanently.

When Netflix came out, I was able to get new movies by mail quicker than by going to the local Blockbuster. A one-day delivery from Netflix and a two-day turnaround was always quicker than someone with an attitude telling me that they had one copy due back that day, and if I wanted I could wait, or worst case there were three due back tomorrow.

And how about selection? Was anyone else out there tired of only being able to get mainstream releases and a scant few of the lesser-known films from BB? Right from the start Netflix carried films that you would never see at BB. Classics, Indies, Foreign releases. Can you ever imagine seeing Mr. Vampire at a BB?

And as for HD-DVD support, what's the point of BB's new policy of rent by mail and exchange at the store, if they only carry BluRay at the store?

So do I see myself switching to, or even giving a second chance to a brand that was so over-priced that purchasing a DVD outright was more cost effective if I was 1 day late? Or so down on new release quantity and overall selection that switching to Netflix and waiting waiting 1 day guaranteed me a disc and more movies that I'd never known I was even interested in? I don't think so.

Blockbuster, I'll dance on your grave. '
post #152 of 497
Blockbuster Online has seemed to now have many of the previous "Coming Soon" titles marked as "Available" or on a wait of some kind.

All my Coming Soon titles, with the exception of "Black Snake Moan", have been changed over the past week.
post #153 of 497
Thread Starter 
Quote:
Originally Posted by browerjs View Post

Blockbuster Online has seemed to now have many of the previous "Coming Soon" titles marked as "Available" or on a wait of some kind.

All my Coming Soon titles, with the exception of "Black Snake Moan", have been changed over the past week.

I hope this thread and other sources have had an impact on BB Online concerning there commitment to the HD formats. Currently, over 75% of the AVS members who have participated in the poll prefer Netflix over BB Online. Almost 500 members have participated in the poll so far. Clearly, Netflix must be doing HD better than BB.
post #154 of 497
Quote:
Originally Posted by Geaux Tigers View Post

I hope this thread and other sources have had an impact on BB Online concerning there commitment to the HD formats. Currently, over 75% of the AVS members who have participated in the poll prefer Netflix over BB Online. Almost 500 members have participated in the poll so far. Clearly, Netflix must be doing HD better than BB.

IMO It's tough to say. To really get an accurate metric, you need to poll only those who have used BOTH netflix and BBO. I for one have not voted, as I've never used Netflix for HD (used them a few years back for SD). I have a feeling a lot of the votes, both ways, were made by people who have only used one service, or came in and voted for Netflix after the BB Blu-ray announcement (due to this being on the HD DVD forum, eventhough the announcement has nothing to do with their online service)...

I actually did sign up for Netflix, and started setting up a queue with all the titles that were on a wait in my BB queue, and pretty much all of those had a wait on Netflix as well.

I'm not saying that BB is the best for HD (in fact I imagine Netflix is slightly better), but I feel I get more bang for my buck with BB since I can grab BR exclusive titles on SD DVD in store for free, hence increasing my monthly rental count.
post #155 of 497
I think they're about the same in terms of shipping and availability. Good thing about BB is that you can get coupons for in-store rental and exchanges. BUT netflix's website is wayyyy more user friendly.

btw, i've used both and am currently with netflix.
post #156 of 497
Thread Starter 
Quote:
Originally Posted by browerjs View Post

IMO It's tough to say. To really get an accurate metric, you need to poll only those who have used BOTH netflix and BBO. I for one have not voted, as I've never used Netflix for HD (used them a few years back for SD). I have a feeling a lot of the votes, both ways, were made by people who have only used one service, or came in and voted for Netflix after the BB Blu-ray announcement (due to this being on the HD DVD forum, eventhough the announcement has nothing to do with their online service)...

I actually did sign up for Netflix, and started setting up a queue with all the titles that were on a wait in my BB queue, and pretty much all of those had a wait on Netflix as well.

I'm not saying that BB is the best for HD (in fact I imagine Netflix is slightly better), but I feel I get more bang for my buck with BB since I can grab BR exclusive titles on SD DVD in store for free, hence increasing my monthly rental count.

This thread was actually started before the BB announcement and the poll numbers have not fluctuated much from day one. Several AVS members have stated that they have used both providers and have found NETFLIX to be superior.
post #157 of 497
Quote:
Originally Posted by Geaux Tigers View Post

This thread was actually started before the BB announcement and the poll numbers have not fluctuated much from day one. Several AVS members have stated that they have used both providers and have found NETFLIX to be superior.

I completely agree, I'm just guessing that the actual numbers would be closer to one another if votes were thrown out where only one service had been used or a votes for Netflix just on the basis of the announcement.

Of course the polling we are using is never going to be fully accurate due to sample size and the nature of polling from AVS.
post #158 of 497
Thread Starter 
Received three new releases from NETFLIX this week.
post #159 of 497
I'm close to giving netflix a try. I'm currently on the 3 out at a time plan with blockbuster, but never get 3 out, only 2. The instore exchange and game rental is the only thing holding me back. I've had about 5 calls with BB customer support and nobody knows what is going on. I get lots of instore ecoupons, but they don't do me any good for HD rentals. Just thought I'd share in case anybody else is having the same problem.
post #160 of 497
Hello:

This is my first post so be gentle.

I have been on blockbuster since January and did not have any problems with the service until I picked up my new HD-DVD player.

Every one of my HD-DVD movies are long wait. And now I am finding out that even if a movie is listed as "available" if still really isn't "available". I returned three movies at a store and I only was sent two in the mail. I emailed blockbuster support as to why I did not get a third movie sent to me even though I had 15 titles listed as "available." Below is a copy of the questions and responses.

Has this happened to anyone else?





Customer (Kevin) 07/12/2007 08:05 PM
I returned three online rentals to a store on Tuesday at 5:30PM. As of Thursday at 9:00PM I was only mailed two movies from my que.

Can you please tell me why three movies were not sent out since I returned three? I have plenty of movies in my online queue that are ready to ship.

Please let me know.

Kevin
____________________________________________________________ _____
Response (BLOCKBUSTER Online) 07/12/2007 11:40 PM
Hello Kevin,

Thanks for contacting Blockbuster Online Customer Care.

I apologize for the inconvenience this has caused you. Please let me know the titles of the DVDs that you have returned, so that I can help you report the issue online. I will be awaiting for your response.


Respectfully,

Sheryll
Customer Care Associate
BLOCKBUSTER Online
____________________________________________________________ ____
Customer (Kevin) 07/13/2007 06:26 AM
Hi:

I returned:
HAPPY FEET HD-DVD
MISSION IMPOSSIBLE 2 HD-DVD
KING KONG HD-DVD

These movies all say they were returned in store in my queue but I only had 2 movies shipped.

Can you please let me know why this happened?

Thanks
Kevin
____________________________________________________________ _____
Response (BLOCKBUSTER Online) 07/13/2007 07:51 AM
Hello Kevin,

Thank you for contacting BLOCKBUSTER Online Customer Care.

I apologize for the inconvenience this may have caused. I have personally checked your account information and verified that there are not enough available individual titles in your Queue. Specifically, you only have 4 available titles lined up. This is most probably the cause for delays in allocation.

Just to give you an idea on how our allocation system works, we make sure all titles in your Queue which are tagged "Available" are properly reviewed. If a title at the top of your Queue is not available at a nearby center, the system automatically searches for the title at other distribution centers throughout our network. If the top Queue selections fall outside of an acceptable shipping window, we will ship a title that falls lower in the Queue. This process looks for "Available" titles 30-deep within your queue. We do this so your shipping times will be faster, a nd so there is no interruption to your service. On occasion, if your top selections are not available and you have few titles in Queue, a shipment may be skipped. However, when the movies (especially the ones with the highest priorities) become available at a distribution center that is within 2-3 days shipping zone of your house, they will automatically be sent out.

I absolutely know how frustrating this is, so in my own simple way, I want to make you feel that you are a valued customer. As a gesture of good will and reconciliation, I've attached an additional e-coupon for you to use at your local BLOCKBUSTER Store. I earnestly hope this helps, so please claim the e-coupon by clicking the link below:

(LINK OMMITTED)


It is always a good idea to have at least 30-40 movies in your Queue to make sure shipment of DVDs are in a continuous manner and all slots in your Shipped Movies list are regularly filled. You will be accorded notifications via email when we have process your DVD shipments. Once your rentals have been shipped, your Queue will show the new status along with an expected date.

In any case, I hope I was able to assist you with this information, Kevin. In the meantime, if you have any more BLOCKBUSTER Online related concerns, feel free to let us know about them anytime.


Always glad to be of help,

Glenn
Customer Care Associate
BLOCKBUSTER Online

____________________________________________________________ _____

Hi:

I thank you for your help and the free rental.

I would like you to know that last night I updated my queue and removed about 10 titles that were listed as "available." I removed these titles because last night I joined Netflix and put those titles in my queue. Netflix already shipped me my first three HD-DVD titles.

I find it hard to believe that just because my movies were not top tier blockbuster would not ship them. Before I cleaned up my queue I had about 15 movies that could have been shipped. I only received two. By your reasoning even though I had 15 titles listed as "available" they really were not "available."

Netflix however shipped me three movies today (I placed them in my queue at 10:00pm last night) two of which you don't carry in stock at all (Black Snake Moan and Dead silence in the HD Format).

I am finding it harder to stay with Blockbuster online because you do not carry enough HD-DVD titles (I recently purchased an HD-DVD player) and the ones you do stock are always "Long wait."

Since you do not rent HD-DVD movies in your stores and your online system does not have enough in stock I am going to explore NetFlix. If Netflix provides my HD-DVD movies on a timely basis I will have no choice but to cancel my membership with blockbuster online within the next month.

If you can reassure me that you are committed to the HD-DVD format and you will stock more HD-DVD titles I will consider staying with blockbuster.

Thanks for reading this and letting me explain some of the problems I have with your service.
post #161 of 497
I have never had that problem with Netflix. If I order up an off-the-wall title, it takes another day, but I still get it.
post #162 of 497
Thread Starter 
Quote:
Originally Posted by kevgret View Post

Hello:

This is my first post so be gentle.

I have been on blockbuster since January and did not have any problems with the service until I picked up my new HD-DVD player.

Every one of my HD-DVD movies are long wait. And now I am finding out that even if a movie is listed as "available" if still really isn't "available". I returned three movies at a store and I only was sent two in the mail. I emailed blockbuster support as to why I did not get a third movie sent to me even though I had 15 titles listed as "available." Below is a copy of the questions and responses.

Has this happened to anyone else?





Customer (Kevin) 07/12/2007 08:05 PM
I returned three online rentals to a store on Tuesday at 5:30PM. As of Thursday at 9:00PM I was only mailed two movies from my que.

Can you please tell me why three movies were not sent out since I returned three? I have plenty of movies in my online queue that are ready to ship.

Please let me know.

Kevin
____________________________________________________________ _____
Response (BLOCKBUSTER Online) 07/12/2007 11:40 PM
Hello Kevin,

Thanks for contacting Blockbuster Online Customer Care.

I apologize for the inconvenience this has caused you. Please let me know the titles of the DVDs that you have returned, so that I can help you report the issue online. I will be awaiting for your response.


Respectfully,

Sheryll
Customer Care Associate
BLOCKBUSTER Online
____________________________________________________________ ____
Customer (Kevin) 07/13/2007 06:26 AM
Hi:

I returned:
HAPPY FEET HD-DVD
MISSION IMPOSSIBLE 2 HD-DVD
KING KONG HD-DVD

These movies all say they were returned in store in my queue but I only had 2 movies shipped.

Can you please let me know why this happened?

Thanks
Kevin
____________________________________________________________ _____
Response (BLOCKBUSTER Online) 07/13/2007 07:51 AM
Hello Kevin,

Thank you for contacting BLOCKBUSTER Online Customer Care.

I apologize for the inconvenience this may have caused. I have personally checked your account information and verified that there are not enough available individual titles in your Queue. Specifically, you only have 4 available titles lined up. This is most probably the cause for delays in allocation.

Just to give you an idea on how our allocation system works, we make sure all titles in your Queue which are tagged "Available" are properly reviewed. If a title at the top of your Queue is not available at a nearby center, the system automatically searches for the title at other distribution centers throughout our network. If the top Queue selections fall outside of an acceptable shipping window, we will ship a title that falls lower in the Queue. This process looks for "Available" titles 30-deep within your queue. We do this so your shipping times will be faster, a nd so there is no interruption to your service. On occasion, if your top selections are not available and you have few titles in Queue, a shipment may be skipped. However, when the movies (especially the ones with the highest priorities) become available at a distribution center that is within 2-3 days shipping zone of your house, they will automatically be sent out.

I absolutely know how frustrating this is, so in my own simple way, I want to make you feel that you are a valued customer. As a gesture of good will and reconciliation, I've attached an additional e-coupon for you to use at your local BLOCKBUSTER Store. I earnestly hope this helps, so please claim the e-coupon by clicking the link below:

(LINK OMMITTED)


It is always a good idea to have at least 30-40 movies in your Queue to make sure shipment of DVDs are in a continuous manner and all slots in your Shipped Movies list are regularly filled. You will be accorded notifications via email when we have process your DVD shipments. Once your rentals have been shipped, your Queue will show the new status along with an expected date.

In any case, I hope I was able to assist you with this information, Kevin. In the meantime, if you have any more BLOCKBUSTER Online related concerns, feel free to let us know about them anytime.


Always glad to be of help,

Glenn
Customer Care Associate
BLOCKBUSTER Online

____________________________________________________________ _____

Hi:

I thank you for your help and the free rental.

I would like you to know that last night I updated my queue and removed about 10 titles that were listed as "available." I removed these titles because last night I joined Netflix and put those titles in my queue. Netflix already shipped me my first three HD-DVD titles.

I find it hard to believe that just because my movies were not top tier blockbuster would not ship them. Before I cleaned up my queue I had about 15 movies that could have been shipped. I only received two. By your reasoning even though I had 15 titles listed as "available" they really were not "available."

Netflix however shipped me three movies today (I placed them in my queue at 10:00pm last night) two of which you don't carry in stock at all (Black Snake Moan and Dead silence in the HD Format).

I am finding it harder to stay with Blockbuster online because you do not carry enough HD-DVD titles (I recently purchased an HD-DVD player) and the ones you do stock are always "Long wait."

Since you do not rent HD-DVD movies in your stores and your online system does not have enough in stock I am going to explore NetFlix. If Netflix provides my HD-DVD movies on a timely basis I will have no choice but to cancel my membership with blockbuster online within the next month.

If you can reassure me that you are committed to the HD-DVD format and you will stock more HD-DVD titles I will consider staying with blockbuster.

Thanks for reading this and letting me explain some of the problems I have with your service.

I had this problem with BB repeatedly and that is why I use NETFLIX as my primary rental provider.
post #163 of 497
Longtime Netflix subscriber, and on 'free trial' with BB at present.

as far as i can tell, i see only 1 advantage in BB - their website allows me to sort the HD DVDs by RELEASE DATE, so i can see the latest additions.

i'm not able to do this on Netflix (unless i'm missing something obvious?)

and yes, i now new release info is available elsewhere (like right here on AVS)

on a sad note - there are almost no available HD DVD titles left that i'm interested in, but haven't already seen :-(
(more titles, please! hurry!)
post #164 of 497
Thread Starter 
Quote:
Originally Posted by meta View Post

Longtime Netflix subscriber, and on 'free trial' with BB at present.

as far as i can tell, i see only 1 advantage in BB - their website allows me to sort the HD DVDs by RELEASE DATE, so i can see the latest additions.

i'm not able to do this on Netflix (unless i'm missing something obvious?)

and yes, i now new release info is available elsewhere (like right here on AVS)

on a sad note - there are almost no available HD DVD titles left that i'm interested in, but haven't already seen :-(
(more titles, please! hurry!)

meta,

Please let us know which provider you prefer for HD rentals and why after you have had sufficient time to compare both. Thanks.
post #165 of 497
Well, I went and signed up for Netfilx trial. My BB online gets billed on the 21st, so I will be checking both services out for a couple of weeks, and see which one that I like. I will keep updated here and let you all know. I am in Overland Park KS and there is a BB shipping center near here, and I assume there is a Netflix one also. Netflix is shipping my movies today, so I will see how quick they get here.
post #166 of 497
Thread Starter 
Quote:
Originally Posted by bigE_MO View Post

Well, I went and signed up for Netfilx trial. My BB online gets billed on the 21st, so I will be checking both services out for a couple of weeks, and see which one that I like. I will keep updated here and let you all know. I am in Overland Park KS and there is a BB shipping center near here, and I assume there is a Netflix one also. Netflix is shipping my movies today, so I will see how quick they get here.

Please keep us informed.
post #167 of 497
Thread Starter 
Received a new HD release this Tuesday from NETFLIX. Premonition on Blu-ray. Anyone receive any other HD new releases and if so then from whom.
post #168 of 497
Thread Starter 
As a positive to BB, they shipped the Lost City to me on Blu-ray (not available on HD DVD through BB). NETFLIX does not carry the title in either HD format. BB had the title listed in my queue as a very long wait so I was surprised that they shipped the movie to me.

I still prefer NETFLIX but BB beat NETFLIX on this one.
post #169 of 497
Thread Starter 
Quote:
Originally Posted by bigE_MO View Post

Well, I went and signed up for Netfilx trial. My BB online gets billed on the 21st, so I will be checking both services out for a couple of weeks, and see which one that I like. I will keep updated here and let you all know. I am in Overland Park KS and there is a BB shipping center near here, and I assume there is a Netflix one also. Netflix is shipping my movies today, so I will see how quick they get here.

How do NETFLIX and BB compare so far?
post #170 of 497
So far ok, I got my first delivery on Tuesday, sent back one disc on Wednesday, and I should have one in the mail today. I got Frightners and Field of Dreams, sent back FoD and have Sneakers on the way.

I did receive the Matrix from BB, I only added it last Friday and it came yesterday. I think I may stick with BB because of Total Exchange, but if Netflix ends up with a similar deal with say Hollywood Video, I would switch to Netflix and not look back. But the lack of in store exchange does hurt me, since sometimes I just sit and relax on the weekend and I can watch a bunch of movies on the weekends. But I do like the fact the Netflix gives dates when movies are available. I still have one more week for Netflix, maybe my mind will change, we will see.
post #171 of 497
God I am hating BBOnline. I got a disc last week that had the right sleeve, but the wrong movie in it. No problem, I go online and check off 'report movie' and tell them that it's the wrong disc in the right sleeve, and to send me another copy. I've done this with Netflix and they are wonderful about it every time... I get a new copy (almost always a good copy) 2 days later.

With BBO, not only did they NOT send me another copy, but they instead send me the next movie from my queue, and delete the movie I reported from my queue entirely! Grrr...

So I pack up the reported disc, and add the title to my queue again. Next, I discover that BBO throttles accounts. It took 5 days for them to fufill my 3 slots (not counting time in transit, which is 2-3 mail days, whereas netflix has always been 100% 1-day shipping for me). And that's on top of how long I've had to wait for their titles which seem to be 75% "long wait" (which really is a long wait).Once I got the 'new' copy of the title I reported, I discover it's the same disc I returned... the same wrong disc in the right sleeve. Ugh.

I fired off an email to the BBO staff explaining this, and they offer me a free in-store rental. Thanks, but the nearest BB store is 50 miles away (that's why I used BB Online). Needless to say, reporting the wrong title again resulted in the same behavior.. they sent the next title from my queue, and erased all records of the reported title from my queue.

Interestingly my experience with their online store is pretty much the same as my experience with their retail stores when I lived next to one. Incompetence, arrogance, and half-azzed behavior all the way around. My favorite discovery with BBO before this was how their horribly slow and obfuscated queue system works... I found that out when I selected a title to rent that had two discs, and they fulfilled both discs (of the same "title") by using up two slots! Netflix doesn't do this... if I rent a two-disc title (like LOTR:EE or "Once Upon a Time in America") it only takes up one rental slot. Further, I found out the BBO two disc "set" was just the main feature and the extras disc. Great... now I have to manually 'unlink' those two-disc titles to not receive the extras disc (which blocks one of my three available rentals), no doubt an intentional move on BBO's part to slow down rental activity.

As a long-time user of Netflix, even going through growing pains and throttling with them back when it was really bad, I can say BBO doesn't even hold a candle to them. I only have BBO because they have a handful (and a small handful) of titles that Netflix either doesn't carry or has stopped carrying. After I'm done watching those, BBO is getting the boot. Thank God for Netflix.

Unlike others here, I haven't had any bad issues with HD rentals from Netflix, they've always been playable (though I haven't rented Children of Men yet). I get the odd dinged SD-DVD but I get a replacement in 1 or 2 days at most. With BBO I guess if I get a bad disc I can just forget about watching it.

Anyone else notice that no matter whether or not you check 'remember me' on BBO login, it always requires you to log in again a day later, unlike Netflix?
post #172 of 497
Thread Starter 
Quote:
Originally Posted by wildfire99 View Post

God I am hating BBOnline. I got a disc last week that had the right sleeve, but the wrong movie in it. No problem, I go online and check off 'report movie' and tell them that it's the wrong disc in the right sleeve, and to send me another copy. I've done this with Netflix and they are wonderful about it every time... I get a new copy (almost always a good copy) 2 days later.

With BBO, not only did they NOT send me another copy, but they instead send me the next movie from my queue, and delete the movie I reported from my queue entirely! Grrr...

So I pack up the reported disc, and add the title to my queue again. Next, I discover that BBO throttles accounts. It took 5 days for them to fufill my 3 slots (not counting time in transit, which is 2-3 mail days, whereas netflix has always been 100% 1-day shipping for me). And that's on top of how long I've had to wait for their titles which seem to be 75% "long wait" (which really is a long wait).Once I got the 'new' copy of the title I reported, I discover it's the same disc I returned... the same wrong disc in the right sleeve. Ugh.

I fired off an email to the BBO staff explaining this, and they offer me a free in-store rental. Thanks, but the nearest BB store is 50 miles away (that's why I used BB Online). Needless to say, reporting the wrong title again resulted in the same behavior.. they sent the next title from my queue, and erased all records of the reported title from my queue.

Interestingly my experience with their online store is pretty much the same as my experience with their retail stores when I lived next to one. Incompetence, arrogance, and half-azzed behavior all the way around. My favorite discovery with BBO before this was how their horribly slow and obfuscated queue system works... I found that out when I selected a title to rent that had two discs, and they fulfilled both discs (of the same "title") by using up two slots! Netflix doesn't do this... if I rent a two-disc title (like LOTR:EE or "Once Upon a Time in America") it only takes up one rental slot. Further, I found out the BBO two disc "set" was just the main feature and the extras disc. Great... now I have to manually 'unlink' those two-disc titles to not receive the extras disc (which blocks one of my three available rentals), no doubt an intentional move on BBO's part to slow down rental activity.

As a long-time user of Netflix, even going through growing pains and throttling with them back when it was really bad, I can say BBO doesn't even hold a candle to them. I only have BBO because they have a handful (and a small handful) of titles that Netflix either doesn't carry or has stopped carrying. After I'm done watching those, BBO is getting the boot. Thank God for Netflix.

Unlike others here, I haven't had any bad issues with HD rentals from Netflix, they've always been playable (though I haven't rented Children of Men yet). I get the odd dinged SD-DVD but I get a replacement in 1 or 2 days at most. With BBO I guess if I get a bad disc I can just forget about watching it.

Anyone else notice that no matter whether or not you check 'remember me' on BBO login, it always requires you to log in again a day later, unlike Netflix?

I have a one movie at a time plan with BB for similar reasons as yours. BB has on occasion taken several days to send me my next movie even tough I keep over 50 movies in my queue. When I have complained I have gotten a response similar to yours.

I have been very pleased with NETFLIX for the most part. Good selection of HD movies and I usually get the new releases the week of their release. The few problems I have had, NETFLIX has remedied the situation in a fast and equitable manner.
post #173 of 497
Quote:
Originally Posted by Geaux Tigers View Post

I have a one movie at a time plan with BB for similar reasons as yours. BB has on occasion taken several days to send me my next movie even tough I keep over 50 movies in my queue. When I have complained I have gotten a response similar to yours.

I have been very pleased with NETFLIX for the most part. Good selection of HD movies and I usually get the new releases the week of their release. The few problems I have had, NETFLIX has remedied the situation in a fast and equitable manner.

Considering the ordeal that wildfire99 had with BB and his experience with counting two disc sets as two orders, have you found that if you put a two disc set in your "one at a time plan" que that they send you one disc and then wait to get it back before they send you the next one? That would be pretty ridiculous if they do.
post #174 of 497
Thread Starter 
Quote:
Originally Posted by Buckeye911 View Post

Considering the ordeal that wildfire99 had with BB and his experience with counting two disc sets as two orders, have you found that if you put a two disc set in your "one at a time plan" que that they send you one disc and then wait to get it back before they send you the next one? That would be pretty ridiculous if they do.

Unfortunately, that has been my experience with BB as well.
post #175 of 497
UPDATE ON MY BB THROTTLING

Quote:
Originally Posted by terry1700 View Post

... However, for the last 3 weeks it appears I may be getting "throttled" by BB . I'm not sure if its actually "throttling" or just poor service. ........ if this continues my opinion of BB being a great deal would definitely change.

I posted this on July 1. It appears now that it was just poor service, because for the last 3 weeks BB's turnaround time has been really fast. I'm not sure that receiving poor service is much better than being throttled, but at least it appears to have been a temporary situation.

However, my prior post was originally in response to Geaux Tiger's post asking if any BB customer had received the HD Black Snake Moan and Silent Scream. In my BB queue as of today (more than 3 weeks later), both are still shown as "coming soon" !!
post #176 of 497
I see this morning (much to my surprise) that BB has shipped me Host, which releases today. It will be interesting to see what happens on July 31, w 300 and Hot Fuzz.
post #177 of 497
I read in the news today that Netflix has lost customers for the first time in their history. They say the reason is Total Access by Blockbuster Online - obviously a lot of people are swicthing to Blockbuster since they are getting free movies and games.
http://news.com.com/Netflix+reports+...l?tag=nefd.top
post #178 of 497
Hi:

I have been a member of both services for a few weeks now. So far netflix has sent me movies practically overnight. Blockbuster on the other hand has had over a week to send me a movie and they have not.

Ever since I added HD-DVD to my Blockbuster online queue I have not received any movies. Every HD-DVD movie has a "Long wait" attached to it and the ones that do say "available" have not been sent.

It is because of this that I cancelled blockbuster today. I know I will be losing the trade ins at the store but to be honest every time I go I find myself renting movies I don't really want to watch because they are free.

I posted the reason why blockbuster does not send movies to your home even thought it lists as "available" a page or so again.


Kevin
post #179 of 497
I received Matrix HD from BB online, and MI3 showed up in the sleeve. This was on Saturday. On Sunday I reported it on BBO, that it was the wrong disc and to send me the same movie. They then sent me a confirmation that Matrix HD was sent yesterday. So hopefully it will show up today in the mail.

Again, I have decided to stay with BBO and not Netfilx because of the fact that I can go rent new releases at the store. Another reason is that I am trying to get my GF into watching more movies instead of just young teen chick movies (if that is a category, lol). I rent alot of older movies and not just new releases from BBO. Again, I like the fact that I can go to BB store and get a new release on Tuesday, unless of course the HD DVD version.
post #180 of 497
Thread Starter 
Quote:
Originally Posted by bigE_MO View Post

I received Matrix HD from BB online, and MI3 showed up in the sleeve. This was on Saturday. On Sunday I reported it on BBO, that it was the wrong disc and to send me the same movie. They then sent me a confirmation that Matrix HD was sent yesterday. So hopefully it will show up today in the mail.

Again, I have decided to stay with BBO and not Netfilx because of the fact that I can go rent new releases at the store. Another reason is that I am trying to get my GF into watching more movies instead of just young teen chick movies (if that is a category, lol). I rent alot of older movies and not just new releases from BBO. Again, I like the fact that I can go to BB store and get a new release on Tuesday, unless of course the HD DVD version.

bigE_MO,

I wish you the best. I would use BB as my primary rental source if they delivered on what they promised. The in store exchange is great but I got tired of their lack of new releases and slow delivery of movies from my queue after I returned my in store rental. Please keep us updated. I hope you have better luck with BB than me.
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