Originally Posted by MichaelHDDVD
Price won't help the PS3 w/o games to back it up. The PS3 will be slaughtered if they drop the price because Microsoft will follow suit and then Sony walks right into Halo 3.
Microsoft is going to be in a world of trouble when the class action suits start to flow in like a tidal wave for faulty design and failure to correct the problem "Red Ring of Death". Microsoft will be in no position to drop prices and have a serious problem on their hands. All you have to do is type in "Red Ring of Death" on google to see just how far this rabbit hole might go.
"After all the BS I went through in the quote below, I have just now watched my THIRD different 360 die the 3-rings-of-death!
I am supposedly going to be contacted by someone from MS customer support in the next 24-48 hours to discuss what else they are going to do for me besides send me another damn coffin.
I have been a 360 owner since March 5, 2006 and in that time I have gone through a console manucfactured in January 2006, July 2006 and December 2005.
This is beyond unacceptable performance.
I owned ONE Playstation 2 - and it STILL works!
I owned ONE X-Box 1 - and it STILL works!
I have owned consoles going all the way back to the Atari 2600 and my grand total of broken consoles is now 4 and 3 of those have been XBox 360's
The crying shame in all of this is that I genuinely like the games and media options of the 360. The thing handles HD-DVD great, it plays WMV-HD files from disc flawlessly (including those ripped from HD-DVD and Blu-Ray yet burned to DL-DVDs) and it streams media from the PC very well.
For everything good about the 360 though this failure rate is wholly unacceptable. Can't wait for the class-action lawsuit because I will be signing it as soon as possible....
Originally Posted by moostache2
I have officially been informed by Microsoft that 9 months is now greater than 12 months!
(Which is going to make a lovely tag line in a lot of angry cut-and-pastes of this story around the various message boards I frequent!)
And people wonder why Bill Gates has BILLIONS! ****, if I could get away with redefining mathematics too I would have Gate's bankroll too! Unbelievable.
I swear to Christ, it feels like being a character in "Goodfellas" by being a 360 owner:
"So now I got Billy (Gates) as a partner. Trouble with finding good games, online service, multimedia options, I can go to Billy. But problem is that now I have to come up with Billy's money every month....'Oh, problems with your 360? **** you, pay me'....'Oh, 3 rings of death again? **** you, pay me'...'Oh, someone figured out a way to hack into LIVE accounts and steal information? **** you, pay me"....'Oh, we redefined the fundementals of mathematics and screwed you out of your warranty? **** YOU PAY ME!!!'"
I spent 49 minutes on their customer service lines with "Nick" (the clueless and hopelessly useless account rep) and "Michael" (the worthless and impotent supervisor; who apparently can type about 1,000 words a minute - judging by the constant barrage of keystrokes during our call - but only speak one word per minute; the damn cocksucker was probably playing a game while waiting me out!). The long and the short of it was that the best they would offer was a $104 repair bill for my second 360 and then a 12 month repair warranty on the repaired unit.
I kept asking them to explain how a 12 month manufacturer's warranty on the 360 I currently have (manufactured on 7/31/2006) could be "exceeded" in 9 months (as of 4/19/2007). They could not provide any answers beyond the "our warranty policy on repairs is for 90 days or the balance of the original warranty only".
What really threw me for a loop was the fact they would not budge from that position even as I broke it down for them by the relevant dates:
First 360 manufactured on 1/5/2006.
First 360 purchased on 3/5/2006.
First 360 malfunctioned on 9/10/2006 and sent for repairs on 9/14/2006.
First 360 replaced with a different unit, instead of repaired, then returned to me on 9/21/2006.
Second 360 manufactured on 7/31/2006.
Second 360 received on 9/21/2006.
Second 360 malfunctioned on 4/19/2007.
Now, I have no idea what the legality of the situation is, but I fail to understand how a manufacturer can offer a 12 month warranty on a product, then instead of repairing a unit under warranty, send out a separate, newer unit; and then later claim that the warranty does not apply to the replacement unit because it is beyond the original unit's 12 month period! That kind of assinine logic would hold up perfectly fine if I had been returned my original XBox 360 when I sent it in for repairs in Sept. 2006. But seeing as they chose to, instead of repairing the original unit, provide a "new" REFURBED unit with a different manufacturing date (but same fundemental design flaw), I don't see how that decision by Microsoft alleviates their responsibility to honor the manufacturer's warranty on their product. I am sure the attonery general for Missouri with have to help me figure that math out because for the life of me I can't do that math...
By the end of the call I had had more than enough "I'm sorry's" and "Let me see what I can do's" and just went off. Micheal, the witless mute, got to be the ear on the other end of the line for most of it. (I figured "**** it"...if they are going to extort another $100 from me to fix something they should fix for free, then one of their poorly paid slaves will just have to take one for the team today.)
Basically told him that there would not be a fourth 360 in my future. If the one they send me next breaks that I would be more than happy to just get by with a PS3 only; and that while I actually like working 360's, it is a shame they (MS) are hell bent on destroying the brand with inept Quality Control practices and piss-poor rationalizations to customers. Despite all the good things, MS is well on their way to blowing any chances of "winning" their battle with Sony for console market share and that the 360 is quickly becoming synonymous with "Worst. Reliability. Ever." And in addition to MS's already legendary reputation as "GREEDY" they can now add "MALFESCENT" to the list.
The really sad thing is that I KNOW what is causing the problems (design flaw); and that if people on the internet can figure out the problem faster than the MS engineers, then maybe its time for MS to actually FIRE these dumb asses."