*Official* Denon 5308 Thread - Page 157

As per http://avrupgrades.denon.com/


"WHAT IS INCLUDED IN THIS UPGRADE?
• Latest Sound Enhancement with:

Audyssey MultEQ XT 32—32 times the resolution of MultEQ XT
Audyssey DSX—Availability of Height or Width effect speakers
New Audyssey Calibration Microphone
dts Neo:X—Availability of Height or Width effect speakers
Dolby PLIIz—Availablity of Height effect speakers
Subwoofer Level Matching—Allows for proper level matching of multiple subs before Audyssey calibration


• HDMI 3D Pass through
Allows for 3D video pass through on the all HDMI inputs and output.


• Denon Link 4th
For AVR5308/AVPA1HDCI that did not get previous firmware update.


• A Full firmware update service is performed
This ensures the unit is completely up to date and running properly."


And BTW.
Denon says that the upgrade is supposed to cost $999.99, not $1100.00, however that is not including any taxes that there may be you your area.

I do remember reading it was only supposed to be $1000 (heh, only), but stuff I read in the past few months kept saying places were charging $1100. Is it discretionary, or are the service centers supposed to charge $1000 plus tax? Also, if you can speculate, what might my chances be of getting it in and out in the same day?

Thnx for the inside info.

Granted spending $1100 on an upgrade in this economy is not a fun thing to do. Having said that I am pleased to have gotten the upgrade. While 3D wasn't a current issue for me having the subs calibrate as well as a more sophisticated Aud system was my main interest. I am really pleased with the resulting sound. I feel my system is more organic in sound. I really enjoy listening. The Aud setup produces a better result after the upgrade. It is true that you should investigate who is going to perform the upgrade. In California I ended up going with Adam's Electronic Repair in Huntington Beach. They were great. I did not even know about the stickers and they provided them to me when I picked up the unit and said I could have them installed or leave as is. My turn around occured in one day. In at 8 am out at 4 pm. I would do it again. I think the Denon 5308 CI is a top notch product. I really don't want to change it out for the forseable future. I cannot imagine what changes in standards will require a new unit for at least the next 3 to 4 years. Perhaps by then a higher resolution TV and programing will be available?
Manny

What's this? It didn't do this before?

This is a feature provided by SubEQ HT that comes with Audyssey MultEQ XT32.

When you start Aud it will begin as before. However if it recognizes that the subs you have are not operating withing a certain sound volume, it will suggest that you run the sub portion first. I am not sure what else is being done. I guess you could use a sound meter and set the subs yourself to 70 db with some sort of signal. Aud does this for you. It seemed to help.
Manny

thanks guys

Previous upgrade was for the 5805 -> 5805mk2. It gave us 5 hdmi inputs instead of 3 and 1080p support, among a few other things (Audyssey firmware was improved from what I had originally, for example). Same price to upgrade, only two locations were doing them (one on west coast, one on east coast), took about a month for the round trip. Still works great!

I have another question, is there any way to find the SN of my unit without checking the rear? Like, a remote code, or menu option, or an exe for my network or something? As I hope some of you can sympathize, I do not have easy access to the back of my entertainment center.

Also, any advice for rewiring everything when I get the unit back, any tips to make it easier/faster?

^^
On the lower models, you can press/hold the "STATUS" and "RETURN" buttons under the front panel flap while powering the unit on, releasing after a few seconds. Then each time the STATUS button is pressed, it will display the serial number as well as the firmware information. To return to it's normal state, simply power off and on again. If you still have the original box, the serial number should be on the outside of the OEM box as well. Also if you're not already using banana plugs, they can make life much easier when connecting the speakers. Forum sponsor Monoprice offers both open and closed type banana plugs.

Might I ask what "on the lower models" means? This forum is for the 5308, of which there is obviously only one model. I tried the status/return trick, and it didn't seem to work. I'm the type of person that keeps the box to pretty much everything, but apparently not this. I imagine the box was simply too big to store anywhere, this thing is massive. Do I need to have the serial handy in order to schedule an upgrade, or can I just call a service center and say "hey, I have a 5308, and I need the HDMI 1.4 upgrade?"

I believe I have banana plugs on every wire, at least on the receiver side, I don't think they are all banana plugged on the speaker end. When I bought my first significant receiver back in 2001, the Yamaha DSP-A1, the guy at the place I bought it from gave me several packs of banana plugs on my way out, as I had spent so much money. He also gave me a copy of Rush Hour right off the shelf, making it the first DVD I owned. He just put it on top of my giant stack of stuff.

^^
I respond in all the various Denon model threads, so I was referring Denon XX08 AVRs below the 5308CI. You should be able to contact a service center and ask if they are capable and have experience with the upgrade, a serial number should not be required.

You shouldn't need the SN when scheduling an appointment. The shop will handle that when they actually receive the unit and fill out their work order.

I'm about to drop off my 5308 at Norman's Electronics in Atlanta. All I had to do to start the process was give them my CC number so they could order the upgrade board. That was their only concern. They charged $1000 plus GA state tax. I took my Denon there for in-warranty service, so the information on my receiver was already on file.

Not sure whether there is any way to pull up the SN in the receiver's menu. I have my SN in several places that are handy -- there was a spot in the user manual to jot it down, I have my original receipt with the SN and purchase date on it, and I have the SN on the previous repair order from Norman's. It is generally a good idea to keep receipts for expensive items along with other important documents in a fireproof safe. You never know when you'll burn your house down by drawing a little too much power with your HT gear.

Just need a little help I have a new wireless headphone it has three inputs, Optical, Coaxial, Analog. I have my coaxial hooked up to a Directv receiver. The receiver only has a analog and coaxial outputs. I have my Denon using the analog audio 5.1 headphone jack running to the analog on the headphones. I use this to listen to Blu-ray and SIRIUSXM radio. If I hookup a analog audio in and optical out using a Toslink converter to the headphones will I get even better sound. Since digital is better than analog.

I can't get the GUI to display on my monitor. What am I doing wrong?

Is it only an issue with a DirecTV box, as that's a firmware issue with the box itself causing the problem, otherwise, check to make sure the Video Convert setting is set to ON for whatever source is having the problem.

That makes sense as it was working earlier last week. However, I noticed yesteday that my DirecTV box got a firmware update on Thursday and now it doesn't work. Does that mean we're screwed until DirecTV repairs their issue?

If you leave it in it's current configuration, yes, although note that this issue started a couple of weeks ago with other DirecTV boxes and was supposedly fixed by a recent update in the past few days. If you want to avoid the issue you may want to try connecting component/optical cables from the box to the AVR and use that connection until another firmware update is pushed to the box.

Whats the deal with Denon and how they utilize the EXT1 and EXT2 display indicators?

I have the upgraded AVR-5308CI(a) model and it now supports 9.1 You set it up to use channels 8 and 9 for either Front Height OR Front Wide speakers...but not both. So if you are driving FH speakers, EXT1 will light up, if you are driving FW speakers then EXT2 will light. This makes no sense to me. Why not light EXT1 AND EXT2 when you use Front anything. You know already whether you're set up for height or wide. What you'd like to know is if there is a signal being driven for both the left and right. Come on Denon, please fix this and post updated firmware

Mike

^^
Even in the current models that support DSX, Denon only uses the single H and W indicators to identify both FHL/FHR and FWL/FWR speakers, not to mention the individual L/R indicators would have to exist in the display to light up, which is not the case with the 5308CI. So without physically changing out the display, the EXT1 and EXT2 indicators are the only indicators available.

OK guys I'm needing some help on a firmware upgrade with my 5308CI. I've tried to Google the answer and nothing is helping. The initial problem was that the on-screen decided to stop working so I figured "hey, I'll check for a firmware upgrade." Now, it won't stop hanging up on the same point in the upgrade:

"DSP1 Firm Updating 24min" <--and this will remain until I cut power. I've let it go for hours on end.

I have:
- Reset the microprocessor (holding Standard and Home THX Cinema upon powerup)
- Made sure receiver is directly connected to the modem (no router)
- Cut the power to the receiver for over 5 minutes

It's the same old thing -- I restore power to it and it clicks on for a minute or so before going back to trying to update itself. Doing the status check, this is what I was able to obtain before it went back into its attempt:

MAIN A1.91
SUB 01.18
ROM A1.91
PLD00.25
DSP1 VER 36.60
DSP2 VER 37.17
DSP3 VER 38.13

...and the various Ethernet readouts which I'm happy to list if they're relevant. Any help is appreciated as my whole system is obviously down right now.

Thanks in advance --
Matt
Edited by prismic - 7/2/12 at 11:28pm

^^
Does your unit have the new 3D $1000 upgrade? Are there any internet radio issues? Try resetting the router.

I have no plans for the 3D upgrade (call me old fashioned) -- this would be my first firmware update in years. Even with the receiver connected directly to the cable modem (which hasn't had any problems), no dice. Frustrating!

^^
Although not discussed as much in this thread, the AVP owners who have had the upgrade installed have been duly impressed with the improvement in audio fidelity using Audyssey MultEQ XT32. I mention it only in that the repair facility installing the upgrade would also update the firmware at the same time.

You may want to consider resetting the microprocessor after saving the config file to a PC using the Web Control feature.

In desperation, I already reset the microprocessor which is going to be a mess to reprogram if/when I ever get this thing back in working order.

Now that the processor is reset, it almost immediately goes into "Please wait... update retry" before going back into its "DSP1 Firm Updating 24min"...

I don't necessarily have the $1000 to get it updated, fidelity improvement or not. There are no other tricks or ideas I should know about? Any way to cancel it from retrying the update or anything?

First review and follow the network setup procedures on p. 35 in your Owner's manual and then let it go overnight if necessary to try and update. If still no joy, you can try using a different brand of router, otherwise unlike on the current models, there apparently is no "Update Notification" setting which can be turned off to stop the message from appearing on the front panel display.

I note that you mention that this is the first firmware update in years. Think back to when you first did the last update. Did you have the same internet service? Did you have the same modem? Why your unit is in a cycle is the issue. When you reboot it should go back to basic. However, it sounds like the system was corrupted during this firmware upgrade. You might try calling Denon as they may have encountered this issue before. Othewise it sounds like you may have to take the unit in to a service center. Perhaps the firmware can be downloaded to a flash drive and inserted into the usb connector on the receiver then reboot. I do not recall if this is a way that one can update the firmware on the Denon 5308. I know that I can do this with my Panasonic Plasma. Anyone out there know if this is a viable option? Also since this is the first in several years there is probably a lot of information being transferred. So perhaps it is worth leting the sysem take the whole night to resolve. I know that at times I get inpatient while waiting for a firmware and have been tempted to turn the unit off to see if something happened. Fortuniately I hold back and usually it all works out.
Good luck, keep us informed as to how you end up fixing the problem.

Thanks for the continued advice. Nothing has changed as far as my internet setup or router, but I may try a different cable just to be sure (though internet radio, etc. were never a problem). I'll see what Denon has to say but will definitely update on here if/when I get this stupid thing figured out..

Service Manual Denon 2 5308CI.pdf 43k .pdf file Yes, good luck. Here are some sheets on the usb. I am not even sure that a firmware update can be done via usb. Denon can probably tell you that.
Manny Service Manual Denon USB 25308CI.pdf 40k .pdf file