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Official Mitsubishi WD-XX734 Owner's Thread - Page 30

post #871 of 1996
Quote:
Originally Posted by tj1320 View Post

Did any of you buy your TV from Amazon.com? If so, how was the customer service?

I'm asking because I'm having some irritating issues with my TV. I bought a refurbished 65734 through them and it has the following problems:

- LOUD humming that can be heard in the next room and in the same room even if the volume is turned up to like 15 or 16.

- The screen is deformed and is not flat and straight like it should be.

- The picture has geometry issues near the top and tends to smile or bow. This is apparent even when the picture takes up the entire screen so it is pretty bad.

- I notice a pretty major silk screen effect or SSE even on blue and other non-white pictures but white is EXTREMELY bad. Its hard to describe but it is like there is glitter on the damn screen.

- It did have the high pitched whine until I did the electrical tape fix described earlier in this thread.

- The remote didn't work either until I took the screen off and plugged the preamp in.

Anyway, I have called and emailed Amazon twice about either fixing or replacing the TV and they keep trying to tell me that I can only return it for a refund even though I bought a service plan from them for it. They want to give me a full refund but make me pay for shipping it back to them.

When I told them about the problems over the phone, they responded as if they had no idea what I was talking about. I HATE OUTSOURCING!!! The idiots said that the TV does have a screen and that they would offer a refund. They told me this useless crap over and over again. If you have used Amazon before, were you able to reach a competent, English-speaking manager of some kind?

Ouch! Not an easy situation, I'd say.

I haven't had to deal with Amazon post order delivery (have bought electronics from them but not a TV), so can't help there.

You mention you have an extended warranty on the refurbished set. As inconvenient as it might seem, have you contacted the warranty company and/or Mitsubishi?
post #872 of 1996
See, that is the thing. I placed the order for the TV and for the service plan through Amazon.com. Apparently the TV was shipped by Warehouse Deals, which seems to be part of Amazon.com since they have no other contact information other than THROUGH Amazon.com. The service plan is through newcorp.com but I never received anything about it in the mail. All I have is an order number for the service plan through Amazon.com with an emailed link to the terms and conditions of my service plan contract.

I also found the following quote interesting from an Amazon.com service rep.

"I'm sorry, but because Warehouse Deals' inventory is constantly changing, we're unable to replace any items sold through Warehouse Deals."

Call me crazy, but their service plan calls for "fix or replace" and NEVER says anything about a refund.

I'm starting to think that they are not only stupid, but they are also giving me the runaround on this.

EDIT: This article pretty much confirms that "Warehouse Deals" is part of Amazon.com. Yet they are trying to tell me that they can't replace what they sell. Maybe they just don't want to replace my refurbished unit with a new one since it would cost them more money or something.

http://www.auctionbytes.com/cab/abn/y04/m09/i21/s01
post #873 of 1996
Quote:
Originally Posted by tj1320 View Post

See, that is the thing. I placed the order for the TV and for the service plan through Amazon.com. Apparently the TV was shipped by Warehouse Deals, which seems to be part of Amazon.com since they have no other contact information other than THROUGH Amazon.com. The service plan is through newcorp.com but I never received anything about it in the mail. All I have is an order number for the service plan through Amazon.com with an emailed link to the terms and conditions of my service plan contract.

I also found the following quote interesting from an Amazon.com service rep.

"I'm sorry, but because Warehouse Deals' inventory is constantly changing, we're unable to replace any items sold through Warehouse Deals."

Call me crazy, but their service plan calls for "fix or replace" and NEVER says anything about a refund.

I'm starting to think that they are not only stupid, but they are also giving me the runaround on this.

EDIT: This article pretty much confirms that "Warehouse Deals" is part of Amazon.com. Yet they are trying to tell me that they can't replace what they sell. Maybe they just don't want to replace my refurbished unit with a new one since it would cost them more money or something.

http://www.auctionbytes.com/cab/abn/y04/m09/i21/s01

This link is for Warehouse Deals and is off Amazon.com and points customer service to amazon.com as well as returns. I'd call back Amazon and get on their case; I'd also follow up re: service plan and work it in parallel. Fyi, 65734 off Warehouse Deals storefrony shows it as unavailable.

http://www.amazon.com/gp/help/seller...A2L77EE7U53NWQ

I assume you purchased using a credit card, so I'd escalate via that angle, too.

Good luck!
post #874 of 1996
Thanks. I received a response telling me to contact the seller, which I've already done 3 times. The person telling me this was named Ashutosh Shukla so go f'n figure. I guess I'll just have to keep bugging the hell out of them until they comply. Either that or I'll send them a demand letter or possibly sue them. My dad is a lawyer and I know my way around his legal documents pretty well so I can do it for free and hopefully get Amazon's attention in the process.

Due to their HORRIBLE customer service, I do not recommend buying a large item such as one of these TVs through them. They can barely understand what you tell them thanks to outsourcing, thus making the situation 100 times more difficult than it needs to be. I wish I had purchased this TV through Best Buy or Circuit City so I could at least talk to someone who has a firm grasp of the English language if a problem occurred. Hindsight being 20/20, the extra $500 is almost worth it to deal with someone who understands basic words and phrases in English. Sometimes you really do get what you pay for and I think this is one of those times. I may just return it for a full refund and go to Best Buy or Circuit City if I keep getting nowhere with Amazon.
post #875 of 1996
Ordered the 65734 yesterday through Vanns. It included a Harmony 550 remote for free (which I was planning on purchasing anyway). Crossing my fingers that everything arrives damage-free and defect-free....
post #876 of 1996
Quote:
Originally Posted by tj1320 View Post

Thanks.
I wish I had purchased this TV through Best Buy or Circuit City so I could at least talk to someone if a problem occurred. Hindsight being 20/20, the extra $500 is almost worth it to deal with someone who understands basic words and phrases in English. Sometimes you really do get what you pay for and I think this is one of those times. I may just return it for a full refund and go to Best Buy or Circuit City if I keep getting nowhere with Amazon.

TJ Just return it for full refund and be done with it. I doubt you can bully Amazon into a new unit when you bought a refurbished one. If they do not have another refurb to replace it with then you can get it fixed through Mitsubishis warranty or return it to Amazon for full refund.

Very reasonable to me.

FWIW I purchased this display new from Amazon and everything went smoothly
post #877 of 1996
I am curious.
With all the talk about the humming in this and the 733 thread, was the consensus that this issue is ongoing and effects all the 73X Tv's or was it an early production issue? Maybe people just got tired of compaining or people are now just accepting the hum as "normal"? Seems like their is less chat about it in the later pages of posts....
post #878 of 1996
The problem is fairly wide spread as many different sizes of wires made it onto the production line and they have only one size ferrite bead. Mitsubishi is no longer calling the hum normal.
post #879 of 1996
keep in mind the hum is the high pitch noise, not a fan hum.
post #880 of 1996
Does the Deep Field Imager work on the natural setting? When I put the demo on bright or brilliant, you can see the line down the middle separating when it's on and when it's off. But on natural, there is no line, it looks the same on both sides.
post #881 of 1996
Ok, newby question here. Got a 73734 with a yama V3800. Trying to get the mitsu speakers the play the analog audio that matches the HDMI video output.

So, HDMI video. Where do I plug in the stereo audio cords that would enable the sound to come out of the mitsu builtin speakers?
post #882 of 1996
Quote:
Originally Posted by dlm10541 View Post

TJ Just return it for full refund and be done with it. I doubt you can bully Amazon into a new unit when you bought a refurbished one. If they do not have another refurb to replace it with then you can get it fixed through Mitsubishis warranty or return it to Amazon for full refund.

Very reasonable to me.

FWIW I purchased this display new from Amazon and everything went smoothly

I guess you are right. That is the only option they are giving me so I guess I'll ask for a full refund without a deduction for shipping since they shipped a defective unit. I'll also ask for a refund on my protection plan since they completely ignored my request for them to utilize it.

Oh well, I've got enough money (with the refund) for the 73734 so I'll probably buy it at a store that doesn't outsource their customer service if that kind of company still exists.

Hopefully it will have better HD picture quality than my old Vizio too, lol. My 65734 damn sure doesn't. I watched the Packers/Panthers game with my friend on my old 37" Vizio and the picture on that "econo-tv" blew away the picture on my 65734. Seriously. I guess by "refurbished" , Amazon really meant "a piece of junk that a couple people returned and we're hoping that some idiot that doesn't know any better will buy this one."

That said, are you having any issues with screen geometry (bowing), SSE, humming, or anything else that is unacceptable with your new 734? I am very disappointed with this one. Hopefully the new 73734 will be night and day different from this refurbished 65734.
post #883 of 1996
Costco has the 65 inch with the stand for $1800. Good deal?
post #884 of 1996
Quote:
Originally Posted by pel1300 View Post

Costco has the 65 inch with the stand for $1800. Good deal?

My local retailer is selling it for $2399(no stand).
post #885 of 1996
Quote:
Originally Posted by tj1320 View Post


That said, are you having any issues with screen geometry (bowing), SSE, humming, or anything else that is unacceptable with your new 734? I am very disappointed with this one. Hopefully the new 73734 will be night and day different from this refurbished 65734.

I had some geometry issues but they were correctable in the service menu. All RPTVs will display some geometry issues especially now that everyone is downsizing (and weakening) the enclosures.

I still have the hum issue but it is correctable. A servicing dealer is taking care of it.
post #886 of 1996
Quote:
Originally Posted by slawrence View Post

keep in mind the hum is the high pitch noise, not a fan hum.


Some people are getting a loud, deep hum too though. I know I did. I can still barely hear the high pitched squeal but there is definitely another louder, deeper hum there.
post #887 of 1996
Quote:
Originally Posted by tj1320 View Post

Some people are getting a loud, deep hum too though. I know I did. I can still barely hear the high pitched squeal but there is definitely another louder, deeper hum there.

Yeah I have a deeper hum that mits claims is normal but you can barely hear or not at all when volume is up.
post #888 of 1996
Wow, I can hear mine humming even during Monday Night Football with the volume at 15 or 16. It is LOUD. Either that or I have super sensitive hearing, which I seriously doubt.

I've found some good deals on the 734 but I'm thinking about upgrading to the 833. I checked into the 73" model some more but I can't justify spending an extra $1,000 for 8 more inches of screen. The 65833 averages about $400 more than the 65734 from what I've seen so far and I can live with that.
post #889 of 1996
Quote:
Originally Posted by pel1300
Costco has the 65 inch with the stand for $1800. Good deal?

Quote:
Originally Posted by bigdee3 View Post

My local retailer is selling it for $2399(no stand).

The one mentioned at Costco with the stand is the C657 (exclusive to Costco) and is lower than 65734 and 65733.

Costco offers the 65734 online (haven't seen 65734 in B&M costco) for $2199 shipped without a stand and includes their 2 yr warranty.

Read here (65733 forum, last 2 pages) for the Costco C657 model for reference: http://www.avsforum.com/avs-vb/showt...846357&page=13
post #890 of 1996
Quote:
Originally Posted by tj1320 View Post

I guess you are right. That is the only option they are giving me so I guess I'll ask for a full refund without a deduction for shipping since they shipped a defective unit. I'll also ask for a refund on my protection plan since they completely ignored my request for them to utilize it.

If they agree to a full refund and they pay for return shipping, take it and run! Isn't this what you initially requested?
post #891 of 1996
Quote:
Originally Posted by Hipnotiq View Post

Their website is: ...
here is the whole thing

Wait wait wait... this is a fix for the problem that people have been complaining about for the past 3-4 months and only one person actually found it useful enough to say thank you? Weird... Well, I'll probably be making use of this in the future, so thank you for posting this for us.

Anyway, my parents just bought a 57743 without doing much research so I came on here to do some homework on the thing before it got here. Sounds like it is a nice looking set with a few weird issues that should be a breeze to fix.

They only have a one year limited warranty on the TV, does anyone think they should they look at trying to get an extended warranty? They bought from ShopNBC.com by the way...
post #892 of 1996
Quote:
Originally Posted by Joe65734 View Post

If they agree to a full refund and they pay for return shipping, take it and run! Isn't this what you initially requested?

I initially requested a fix or replacement but they didn't want to do that. I even mentioned the fact that I had purchased a $280 service plan through them as well but they completely ignored it and forced the return. So, I went ahead and purchased a 65833 today through Costco so when I get it and make sure it works properly, I'll return the 65734 to Amazon and request that they don't charge return shipping and that they also refund the price for my service contract as well. I had no idea Amazon's customer service was so poor. It is highly rated but that must be due to small items such as books because it is horrible when it comes to big items.

What I don't get is that I purchased the TV and the service plan through Amazon.com, all the receipts and invoices have Amazon.com on them, and yet they tell me that if I have a problem that they can't do anything. They have told me repeatedly to contact the seller when they are the seller. When I finally found out how to "contact the seller" it was through them to either Amazon.com-Warehouse Deals or Amazon.com-Newcorp. if what I just typed confuses you, welcome to my world because it is confusing me too.

I bought that old Vizio through Costco and the customer service was flawless so I'm hoping for the same kind of service this time around as well. Oh well, I guess its time for me to go over to the xx833 thread. Thanks for the help.
post #893 of 1996
Quote:
Originally Posted by tj1320 View Post

Wow, I can hear mine humming even during Monday Night Football with the volume at 15 or 16. It is LOUD. Either that or I have super sensitive hearing, which I seriously doubt.

I actually have the 833 but its very similar to the 734. I can hear it at volume 16/17 when there is a quiet scene. But for stuff like Monday Night Football I can never hear it.

Yeah we all have sensitive ears when you are subconsciously thinking about it. My wife keeps telling me to basically shutup and stop complaining.
post #894 of 1996
The service man who looked at mine said it was not normal. He owns a small A/V shop (MITS dealer) and does the service work himself. He is talking to Mits tomorrow and we will see.

Personally I think it is the same problem with the ferrite beads in the ballast assembly. I am getting a matching stand from him and I may ask to have the leads wrapped as a fix when he delivers it
post #895 of 1996
I am considering the Mitsubishi model 73734 73" DLP TV. After doing some research I have found that there is a model 73733 and 73833 as well. Does anyone know what the difference is between the 3 models? I found the 73734 @ Circuit City for 2899.00. Aslo, does anyone know if there is any place out there to get a better price? Any and all help is greatly appreciated!!!
post #896 of 1996
Quote:
Originally Posted by slawrence View Post

I actually have the 833 but its very similar to the 734. I can hear it at volume 16/17 when there is a quiet scene. But for stuff like Monday Night Football I can never hear it.

Yeah we all have sensitive ears when you are subconsciously thinking about it. My wife keeps telling me to basically shutup and stop complaining.

LOL I'm sure mine would tell me the same thing if I had one. I'm normally not one to complain but when I spend $1,500+ on a TV, the damn thing better work properly. I've seen this model and several others in stores and that is how I know that mine is really screwed up. The 65734 I saw at Best Buy a couple weeks ago was connected to DirecTV 1080i on Monday Night Football and it DESTROYS mine in PQ. The SSE on mine is so bad that it makes the entire picture look grainy (especially during fast moving scenes like football) and the one at Best Buy looked like I was looking through a window. I had the tech check the settings on it, I wrote them down, then I went home and put the same thing on my TV. There is no comparison.
post #897 of 1996
Quote:
Originally Posted by kjr6306 View Post

I am considering the Mitsubishi model 73734 73" DLP TV. After doing some research I have found that there is a model 73733 and 73833 as well. Does anyone know what the difference is between the 3 models? I found the 73734 @ Circuit City for 2899.00. Aslo, does anyone know if there is any place out there to get a better price? Any and all help is greatly appreciated!!!

I looked into the 73" as well but I made the decision to go with another 65" because the 73" was around $1,000 more at most stores. I'm sure the 73" is nice and I may make the trade someday but a 65" screen will work just fine for me for now. 65" is huge when you have to watch TV on a smaller TV for a while. I had to watch this past Sunday's NFL games on a 37" Vizio and even though the picture quality blew my defective 65734 away, I still missed the WAY bigger screen. YMMV but I thought 8" of screen wasn't worth $1,000 more.
post #898 of 1996
Quote:
Originally Posted by pel1300 View Post

Costco has the 65 inch with the stand for $1800. Good deal?


That is NOT the Wd-65734. It is a closer match to the WD-65733 without the third HDMI port.
post #899 of 1996
Quote:
Originally Posted by tj1320 View Post

I looked into the 73" as well but I made the decision to go with another 65" because the 73" was around $1,000 more at most stores. I'm sure the 73" is nice and I may make the trade someday but a 65" screen will work just fine for me for now. 65" is huge when you have to watch TV on a smaller TV for a while. I had to watch this past Sunday's NFL games on a 37" Vizio and even though the picture quality blew my defective 65734 away, I still missed the WAY bigger screen. YMMV but I thought 8" of screen wasn't worth $1,000 more.

Well, you Vizio probably "blew it away" because of it's small size. You can hide alot of SSE, SDE, and motion blurring with smaller size. I not suggesting that your Vizio is not a good TV, I'm suggesting that with a 65" screen size, you will see some problems. The question is how does the Mitsu 65" compare to the others in that size range?
post #900 of 1996
Quote:
Originally Posted by kjr6306 View Post

I am considering the Mitsubishi model 73734 73" DLP TV. After doing some research I have found that there is a model 73733 and 73833 as well. Does anyone know what the difference is between the 3 models? I found the 73734 @ Circuit City for 2899.00. Aslo, does anyone know if there is any place out there to get a better price? Any and all help is greatly appreciated!!!

Quoted from Cnet's website, here are the differences in the models.

733 series

Models

57-inch WD-57733
65-inch WD-65733
73-inch WD-73733
Features

Three HDMI 1.3 inputs with Simplay HD certification
Three component video inputs (two rear, one front)
USB port for photo viewing

734 series

Models

57-inch WD-57734
65-inch WD-65734
Features

Same as the 733 series, plus:
PerfectTint, for additional customization of display settings.
NetCommand, which is designed to let the TV control a rack full of A/V gear, much like a universal remote.
An additional front HDMI input.

"Diamond" 833 series

Models

57-inch WD-57833
65-inch WD-65833
73-inch WD-73833
Features

Same as the 734 series, plus:
FireWire port
RS-232 input
Smooth120Hz, which appears to be Mitsubishi's name for 120Hz refresh rate. A 120Hz refresh rate supposedly creates a smoother image during fast-motion scenes, although we have yet to test it with Mitsubishi or other manufacturers.
TV Guide On Screen, a built-in electronic program guide.
Game FX, which is 3D gaming functionality, although there are no current titles that support it.
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