Originally Posted by fdxorf
So why not tie your email with your internet provider?? Not sure I understand the reasoning with your comment.
Also, what type "recent experience" did you have??
You don't tie your primary internet email to your service provider because when it's time to cut ties, you either have to figure out if you can keep paying them to use the email address or go through the major undertaking of converting web sites and people you gave your email to another one. Repeat when you do it again. There are too many free email services out there to let that happen.
My equipment had a failure. When I went in to the store on the blvd, they happily switched it out and advised me I should switch out my DVR when I had the chance. I went back later and upgraded my DVR. At that time, I asked the guy to look at my plan and see if the newer plans would save me money. Oh yeah.....absolutely! More channels too! He said my monthly would go from around $188 to $165/mo. Fast forward - received a bill for $54 - paid it. Received another bill for $166 but questioned why the $54 didn't credit to the $166 since it appeared that was how it should have been. Spent hours on the phone going back and forth between billing and finance (who could see I paid the $54 but wasn't credited anywhere). That was back in June. I've spent a total of about 8-12 hours on the phone trying to get it cleared up. I went to the store on the blvd who said they couldn't do anything, I needed to call Verizon's 'A' team. I did that. Spent another couple hours on the phone with the same people I spoke with before. So far - my bill still shows me owing $54 and my normal monthly charges are still in the $180's. In addition, I have the digital phone which we didn't like due to the 10 digit dialing requirement that has since subsided.
In a nutshell, with Verizon I'm stuck with a bill that says I owe more than I do and a plan that isn't any better than what I was paying before. Then comes the time just prior to the Olympics. I found a channel "Universal Sports" that showed all the winter world championships. Had been watching it since the 1st weekend of January. The weekend before the Olympics at a key time of the competitions, the channel suddenly doesn't work. I contacted support who stated it was a freeview for months but was now part of the sports package. I thought that was a bit shady and added to my dissatisfaction.
With all that said - would I go back to DirecTV or Cox? I've been thinking about it. But only for TV and phone - the internet can't be beat. At least right now - I use Netflix and this net neutrality deal is actually affecting the service as the Netflix provider and Verizon are apparently having differences of opinion. So, the best connection to streaming Netflix isn't always there. Could it also be that Verizon and Red Box are in bed together? Could be. I'll stop now.........