Originally Posted by ROB98374
This is the kind of post I don't understand. Toshiba came up with this promo BEFORE they discontinued the format. Most people bought the player BEFORE it was discontinued. Toshiba KNEW how many players they made, and so they should have been prepared for people requesting movies. I'm sure they didn't start the 5 free movies promo HOPING the format would die, just so they could get out of sending people the movies they requested.
WHAT IF Blu-ray was the DEAD format? Then would you expect Toshiba to honor their promo?
I completely agree here. I'm usually not a stickler for stuff like this, but lets face it, HD-DVD is dead, but Toshiba is not bankrupt. They sold me a device with the expectation of receiving movies that I would want, not Norbit. If I had known I would only receive 2 that I wanted (in the box with the player) then I would have gone BluRay. The disc offer was the primary reason I went with the player, BEFORE discontinuation.
They are not producing any more product and the format is dead. They probably have run out of stock on what you ordered. In fact, you are lucky you got anything at all--- think about it.
You want to sue them over a free promotion?
If you went to Best Buy, and they told you that you could order 5 DVDs for a price, and when you came back they no longer made them, but Best Buy picked 5 random crappy movies for you instead, would you not be upset? The fact is people are getting the movies that I requested; in just one day there has been a post since mine where this has taken place.
Also, call it a free promotion all you want, but Toshiba, under guidance from Jodi Sally and her marketing agencies, took a chance on the income that would be received from the players minus the costs of any Out of Pocket costs from promotions. Their EBITA was based on that and they knew what they were getting into, loss or not. AKA, we paid for them when we bought the player.
At the end of the day, if I knew they were REALLY out of the movies I selected and not just pulling 5 random ones off the shelf to save time, or if I had bought my player after the discontinuation, I wouldn't be as unhappy. But alas, neither of those are the case.