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"The" Onkyo TX-SR875 Thread - Page 51

post #1501 of 6042
Just a silly comment - but did anyone think that the Reon menu is omitted from the 875 on purpose? Since it is offered on the 905, I can only assume that Onkyo is using this as a selling point - it is incentive for consumers to spend the extra $400-500 more for the 905 over the 875..."want the bigger engine, get the better car".

I hope this is not the case, as I am having a 875 delivered today, but honestly, if I can get that much more control over the processor by paying the extra money...I may not even open the box and get the 905...

just my .02

John
post #1502 of 6042
Quote:


Just a silly comment - but did anyone think that the Reon menu is omitted from the 875 on purpose? Since it is offered on the 905, I can only assume that Onkyo is using this as a selling point - it is incentive for consumers to spend the extra $400-500 more for the 905 over the 875..."want the bigger engine, get the better car".

I'm sure this is the case. The thing is they never advertised it, and that annoys me more than the fact that they did it.
post #1503 of 6042
I agree. If I knew the compromise of the menu and tweaking of the unit of the 875 vs 905, I probably would have made another choice. that said, with a $1500 unit, you could also assume that they would have those functions supported..very disappointed. I am going to hook it up over the next few days (Samsung BDP1200, HD DVR, BenQ 8720 720p/1080i PJ) and see how it goes..if I feel that I could benefit from tweaking, back it goes for the 905. Which is kind of silly because I really do not need any of the other stuff the 905 offers, already have a media streamer (Media Lounge), so the network connectivity is not of much concern. Guess we will see after I play with it. I am a long-time Yamaha fan, and this is the first break from yamaha in 10+ years..upgrading from a RX-V2600...


John
post #1504 of 6042
Quote:
Originally Posted by originalsnuffy View Post

Standard answer is to point out the obvious; today only the 905 has reon customization settings. That does not mean users can't pester Onkyo to add these to the 875. Most support reps will only state what the products currently do; not what they could do.

I have already sent several emails and just got off the phone with Product support supervisor. Her name is Alcena and she told me that so far there is no firmware update and there is no hidden menu for the Reon. I think that what 875 owners need to do is call and ask for her so that one person is fielding all the calls to make a bigger impact. I got to her through 800 229 1687 option 6 then I talked to Eric and asked for the product support supervisor, this is when I got Alcena. The only way to get a firmware upgrade is to let them know this is a basic function. I asker her what the default configuration was for the noise reduction settings, she did not know and this is where I made my point that that was not acceptable and control is needed.
If you want this menu then call and help make it happen.
post #1505 of 6042
Quote:
Originally Posted by nutthouse View Post

II got to her through 800 229 1687 option 6 then I talked to Eric and asked for the product support supervisor, this is when I got Alcena. The only way to get a firmware upgrade is to let them know this is a basic function. I asker her what the default configuration was for the noise reduction settings, she did not know and this is where I made my point that that was not acceptable and control is needed.
If you want this menu then call and help make it happen.

I put in my call too and will make a point to call every week till they fix it. You might have to hold for a little while, but it's worth it -- they can only field so many calls before it becomes too much of a hassle.

BTW, I spoke w/ Alcena too and she acknowledged that several other customers have already voiced their concern. Keep it coming folks ...
post #1506 of 6042
Quote:
Originally Posted by nutthouse View Post

I have already sent several emails and just got off the phone with Product support supervisor. Her name is Alcena and she told me that so far there is no firmware update and there is no hidden menu for the Reon. I think that what 875 owners need to do is call and ask for her so that one person is fielding all the calls to make a bigger impact. I got to her through 800 229 1687 option 6 then I talked to Eric and asked for the product support supervisor, this is when I got Alcena. The only way to get a firmware upgrade is to let them know this is a basic function. I asker her what the default configuration was for the noise reduction settings, she did not know and this is where I made my point that that was not acceptable and control is needed.
If you want this menu then call and help make it happen.

I just got off the phone with Alcena myself and she said (obviously) that there were several other customers that had the same concerns. Thanks nuthouse for the number and easy way to get ahold of her. Anyways, she stated that she had emailed the manufacturer in Japan and hadn't heard back from them regarding this issue yet. She did say that in her immediate knowledge, there was no plan currently for a firmware upgrade and suggested that if I couldn't wait for a response in the future, I may want to consider the 905. I told her that I had no need for the other extra options on the 905 and that one of the main reasons I bought this reciever was for the Reon processor and that it was ridiculous that they would advertise the Reon on their two high end models but only give one of them controls. She agreed!!!!!!!!!!! Anyways, keep calling - we might begin having an effect.

Guzz
post #1507 of 6042
Quote:
Originally Posted by nutthouse View Post

When I first connected mine everything was stretched for Comcast SD changed the menu settings in the Motorola 3416 and now i get side pillars on the screen and the display input menu still says 1080p for SD, HD picture is normal and deinterlaced to 1080p. Picture quality is much better for both.
Search this thread for post 1138 from Millerwill. A lot depends on the various equipment and settings you have.

sure. and that would be great if I could tell my laserdisc player, vcr, handycam, NES, SNES, Genesis, Saturn, Dreamcast, TurboDuo, PS1, PS2, Wii and Xbox to magically add pillarboxing.

For all intents and purposes i can only view their implementation of the Reon as "broken" (ATM). I could buy the argument (but not like it!) that you should get a 905 for "added features", but not allowing a 4:3 source to remain 4:3? Come on. Might as well get an 875 and a used lumagen or DVDO. All the fancy Reon featuers aren't worth anything if the above picture sources are stretched all to hell.

They will be getting a call. make that calls. thanks for the contact info nutthouse!
post #1508 of 6042
Hi all,

I just got my 875 on Friday and have plugged everything in. I'm very new to the world of using a home theatre receiver and I was hoping someone could answer a simple question for me.

Right now I don't have an HDTV so for the moment I am not using any of the HDMI connections and have everything connected using component/s-video for video and regular composite for audio. One simple thing I'd like to do (the answer may be obvious) is watch TV through satellite receiver connected via s-video while listening to a CD or iPod. Can someone tell me how to do this? All I can see right now is if I select Sat/Cable I got video and audio for it. How can I ask it to use video from one source and audio from another?

Thanks in advance for the reply.
post #1509 of 6042
Does the 905 also stretch the 4:3 pictures? Can the additional adjustments stop the problem if it occurs?

Basically I am wondering if we will still the stretching issue even if there is a firmware update.

I am still wondering if I have ordered the right unit (the 875) vs. a 905 or maybe even...the Denon!
post #1510 of 6042
As I know this is a sensitive topic for many of you I'll be careful in the way I approach it. Let me start by saying I feel as if I am the only person completely happy with their Onkyo 875. The PQ that this unit delivers is amazing and I do not regret my decision one bit. Onkyo is not the first consumer electronics company to incorporate the Reon without all of it's adjustments. The Samsung BD-P1200 is a prime example of this. Even without all of it's adjustments it's still regarded as one of the best BR/DVD players on the market in terms of picture quality.

Here's what the 905 offers over the 875:

Picture Mode: Auto, Video, or Film. (Auto default)
Edge Enhancement: Off, Low, Medium, High (Off Default)
Mosquito NR: Off, Low, Medium, High (Off Default)
Randon NR: Off, Low, Medium, High (Off Default)
Block NR: Off, Low, Medium, High (Off Default)

The 905 has no adjustments for Brightness and Contrast like in the Toshiba HD-XA2 menu. The 905 also does not have any adjustments for the pillar-boxing issues that some of you are having. Those adjustments have to be done in your display menu if applicable. Back in February I had my display ISF calibrated (Kevin Miller) and he turned off ALL the noise reduction features and set everything to its default levels in my HD-XA2. He then said that these features are sometimes good for cable/satellite broadcasts but they can often do more harm than good when dealing with HD-DVD's & Blu-rays, sometimes softening the image severly. Also these adjustments in the Reon are not input independent, they are universal. Which means that you cannot have different settings for cable/satellite and blu-ray or hd-dvd. One setting rules them all.

I'm not trying to down play anyones concerns but I feel as if there is no need to belly ache over these issues. Again, check out the menu of the Reon equipped Samsung (no adjustments at all), and it is still a fantastic player. I feel as if this has turned into the "I wish a purchased a 905 thread".

Bottomline, if you absolutely need these features that you will probably not benefit from feel free to make the upgrade to the 905. If you need ultimate video control then you should look at the Anthen AVM50. Through all of this I think I may have seen only a couple of people comment on the sound quality of these Onkyos, which is excellent by the way.
post #1511 of 6042
Quote:
Originally Posted by lrstevens421 View Post

As I know this is a sensitive topic for many of you I'll be careful in the way I approach it. Let me start by saying I feel as if I am the only person completely happy with their Onkyo 875. The PQ that this unit delivers is amazing and I do not regret my decision one bit.

Well said -- there's no doubt that the 875 is an outstanding receiver in terms of PQ and AQ. There's a little bit of a tendency here to overlook the good features and crib about the missing ones, but that said, it feels that they were being rather cheap when they added the menu to the 905 and not the 875.

After all, the video processing circuitry in the two is almost identical isn't it (except for a HDMI output switch)?
post #1512 of 6042
Quote:
Originally Posted by foofoobar View Post

Well said -- there's no doubt that the 875 is an outstanding receiver in terms of PQ and AQ. There's a little bit of a tendency here to overlook the good features and crib about the missing ones, but that said, it feels that they were being rather cheap when they added the menu to the 905 and not the 875.

After all, the video processing circuitry in the two is almost identical isn't it (except for a HDMI output switch)?

No doubt, Onkyo COULD have done better. But let's not overshadow how good this baby is
post #1513 of 6042
Quote:
Originally Posted by lrstevens421 View Post

No doubt, Onkyo COULD have done better. But let's not overshadow how good this baby is

If it makes you feel any better, I "settled" for the 805 and, even though it's the best receiver I've ever owned, I really wish I'd gone with the 875


What the heck, as long as I'm wishing, I really wish I'd gone with the 905
post #1514 of 6042
Quote:
Originally Posted by grubavs View Post

If it makes you feel any better, I "settled" for the 805 and, even though it's the best receiver I've ever owned, I really wish I'd gone with the 875


What the heck, as long as I'm wishing, I really wish I'd gone with the 905

I'm in the same boat as you. I settled for the 875 when I really wanted an Anthem AVM50 .
post #1515 of 6042
Quote:
Originally Posted by lrstevens421 View Post

No doubt, Onkyo COULD have done better. But let's not overshadow how good this baby is

I am also happy with the 875. Both PQ and SQ wise. I asked the support manager the question "What are the default settings for the noise reduction settings for the Reon? The issue is she could not tell me. What if it is all on and the PQ could be better. I think the receiver is a fantastic upgrade for me. I would like the menu whether I use it or not just to know what is on or off.
post #1516 of 6042
Settings Question - I have my 875 sitting here at work in a box (just delivered!), can't wait to play with it. Anyways, I had a question for an 875 owner out there, which I assume I know.

I am going to use the 875 as a pre-amp only, I already have external (adcom) amps which I will use. My question is, the settings for cut-over frequency, etc, for the speakers, do those settings affect the channel pre-outs as well as the speaker-level outs? I assume the setting affects both, but didn't know.

Thanks,
John
post #1517 of 6042
Quote:
Originally Posted by nutthouse View Post

I am also happy with the 875. Both PQ and SQ wise. I asked the support manager the question "What are the default settings for the noise reduction settings for the Reon? The issue is she could not tell me. What if it is all on and the PQ could be better. I think the receiver is a fantastic upgrade for me. I would like the menu whether I use it or not just to know what is on or off.

As per my Onkyo rep all the default settings are "off". Similar to that in the 905. My Onkyo dealer rep has been very good when it comes to getting product info. Whenever I've had questions on my customers behalf he's always delivered
post #1518 of 6042
Quote:
Originally Posted by jgersic View Post

Settings Question - I have my 875 sitting here at work in a box (just delivered!), can't wait to play with it. Anyways, I had a question for an 875 owner out there, which I assume I know.

I am going to use the 875 as a pre-amp only, I already have external (adcom) amps which I will use. My question is, the settings for cut-over frequency, etc, for the speakers, do those settings affect the channel pre-outs as well as the speaker-level outs? I assume the setting affects both, but didn't know.

Thanks,
John

I'm using mine mainly as a pre-amp as well. The crossover should apply to the pre-outs.
post #1519 of 6042
If the default is "off" what does the Reon do on the 875? I assume, deinterlacing, and very basic scaling. It doesn't appear that it does much "clean up" work...


Quote:
Originally Posted by lrstevens421 View Post

As per my Onkyo rep all the default settings are "off". Similar to that in the 905. My Onkyo dealer rep has been very good when it comes to getting product info. Whenever I've had questions on my customers behalf he's always delivered
post #1520 of 6042
Quote:
Originally Posted by Tallen234 View Post

If the default is "off" what does the Reon do on the 875? I assume, deinterlacing, and very basic scaling. It doesn't appear that it does much "clean up" work...

That's exactly what it does. Excellent deinterlacing and Excellent scaling, not the run of the mill stuff you see in most TV's. Noise reduction isn't always a good thing, like I said before it's great for SD not so great for HD coming from BR and HD-DVD.
post #1521 of 6042
Quote:
Originally Posted by NewOrlnsDukie View Post

I'm using mine mainly as a pre-amp as well. The crossover should apply to the pre-outs.

I use mine as a pre-amp with a Arcam Diva P-1000 and a Quad 909.
All the settings are also applied to the pre-outs, so you should have no worries at all.
post #1522 of 6042
Boy howdy! It looks to me like Onkyo has turned "off" all the items that I would turn off. I assume the film/video is set to "Auto" which is what I would use too.

This is good news. Thanks!

LRStevens; if I lived in NYC I would be pleased to work with you. (Not that you have asked me to by any means, but I tend to want to support helpful dealers).

But as I have noted before, I am working with my local video specialist (support your local brick and mortar!).
post #1523 of 6042
Quote:
Originally Posted by Tallen234 View Post

If the default is "off" what does the Reon do on the 875? I assume, deinterlacing, and very basic scaling. It doesn't appear that it does much "clean up" work...

For reference, the XA2 (with the Reon) produces excellent SD upscaling w/ NR and Edge Enhacement off. My guess that most people aren't aware of the existence of these settings, but the glowing reviews are testament to the fact that it (and by extension the 875) can produce a stunning upscaled picture by default.

In my limited testing, I found the SD-DVD upscaling of the 875 to be on par with the XA2 (after the brightness was turned down). However, I maintain that they should have included the (secret) menu for the people who do want to play w/ the settings...
post #1524 of 6042
Quote:
Originally Posted by foofoobar View Post

For reference, the XA2 (with the Reon) produces excellent SD upscaling w/ NR and Edge Enhacement off. My guess that most people aren't aware of the existence of these settings, but the glowing reviews are testament to the fact that it (and by extension the 875) can produce a stunning upscaled picture by default.

In my limited testing, I found the SD-DVD upscaling of the 875 to be on par with the XA2 (after the brightness was turned down). However, I maintain that they should have included the (secret) menu for the people who do want to play w/ the settings...

I think that sums it up. I totally agree with this statement.
post #1525 of 6042
Quote:
Originally Posted by originalsnuffy View Post

Boy howdy! It looks to me like Onkyo has turned "off" all the items that I would turn off. I assume the film/video is set to "Auto" which is what I would use too.

This is good news. Thanks!

LRStevens; if I lived in NYC I would be pleased to work with you. (Not that you have asked me to by any means, but I tend to want to support helpful dealers).

But as I have noted before, I am working with my local video specialist (support your local brick and mortar!).

Thanks for the kind words originalsnuffy. Yes the video mode is set to "Auto". I was told that the 875 is shipped with all the default settings of the Reon similar to the 905.

I'm not saying Onkyo should not have included these features (because they should've) but not having them is not a deal breaker, atleast not in my case .
post #1526 of 6042
Quote:
Originally Posted by lrstevens421 View Post

I'm not trying to down play anyones concerns but I feel as if there is no need to belly ache over these issues.... I feel as if this has turned into the "I wish a purchased a 905 thread".

You don't happen to work for Onkyo do you?

Actually I agree with most of your points having done alot of video processor testing on this forum and owned a number of them as well. I think what has alot of folks frustrated is Onkyo never made it clear in either their marketing materials or their user manuals just when control one had over the REON chip. Even now the 905 manual says nothing about the video chip settings but there they are in the menus. So a number of folks ordered the 875 vice the 905 expecting that whatever they found -- both devices would have the same menus for the same chip. I understand their disappointment which resulted from terrible pre-release information (and the user manual) and strongly encourage them to RETURN their 875 and purchase the 905 for the $ 200 or so price difference if they fell that this will always be a sore point.

The last thing anybody wants is that every time they show off their system, they say to themselves "I wish I had ordered the 905." According to most vendors, the 905s will be plentiful in about a month. I think owners are quite justified in doing a return with Onkyo's position on the firmware. Furthermore, if a lot of folks return the 875s for 905s that will also send a message to Onkyo to clean up their act on their marketing materials in the future and/or release a firmware update for the 875 to keep the remaining owners happy.

What is really damning about Onkyo is the way they treated the purchasers of their FLAGSHIP TX-NR1000. I owned one and eventually got rid of it. It was supposed to be upgradeable for many years -- you would be able to buy cards to slide into it to change features. But Onkyo never supported the device (which had an MSRP of $ 5000) and for years stalled on releasing anything-- only now you see some half ass cards being released for ridiculous prices. Just read how frustrated the Onkyo TX-NR1000 owners are in THAT thread.

Please -- do NOT expect a firmware upgrade for the 875 to provide new features. Onkyo's history with the TX-NR1000 cards should serve as a warning. You get what you get when you purchase. If you want the 905 firmware, send the 875 back and let Onkyo or their authorized vendors deal with all the "open box" returns.
post #1527 of 6042
Quote:


Furthermore, if a lot of folks return the 875s for 905s that will also send a message to Onkyo to clean up their act on their marketing materials in the future and/or release a firmware update for the 875 to keep the owners happy.

Are you kidding? That's what Onkyo wants. If people return these and want to send a message, they need to buy something from someone else. If you give Onkyo more money they win. It tells them by crippling the software they can force people into an expensive upgrade and yet still sell pretty much the same thing.

Not that I'm complaining. The 875 works fine for my purposes.
post #1528 of 6042
Quote:
Originally Posted by borg.cube View Post

You don't happen to work for Onkyo do you?
.

Nope. I'm a sales manager for an Onkyo authorized dealer but more importantly I'm a consumer like every one else .
post #1529 of 6042
Check this out.......below is the official reply to my request for firmware upgrade to the 875. You'll note that I frequently identify the product that requires the Reon firmware to give us the control of the 905 as the Onkyo TX-SR875
You'll also note that the alleged customer service genius refers to it as the 805 and not the 875 as specified! Kinda' makes a big difference in V/processors.

I think all their responses are "canned" but this guy didn't even correctly read the model #. Well, that response lets us all know what we're dealing with @ Onkyo Customer Support in our efforts to get the control that they give the 905s. As I've said before, 875 owners appear to be SOL on the better Reon firmware controls.

"Thank You for contacting Onkyo USA Product Support.

The 805 does not have the options for the Reon like the 905 has. There is no firmware update available. I apologize for the inconvenience.

Eric Martinez

Again, thank you for contacting Onkyo USA Product Support, if you need further assistance feel free to call us at 800-229-1687 or visit our website ONKYOUSA.COM for product, catalogues, hookup diagrams, authorized dealer/service center locations, sales of new/refurbished products and
warranty information.

"New 2007 Onkyo Audio Products Coming Soon"

Product Support Team Hours of Operation:
Monday - Friday 9AM to 8PM EST
Saturday & Sunday 10AM to 4PM EST

Message from:
Name: XXXXXXXXXXXX
Address: XXXXXXXXXX
City: XXXXXXXXXXXXX
State: XX
Country: USA
Zip: XXXXX
Email: XXXXXXXXXXX
Phone: XXXXXXXXXX
Subject: feedback_form.cfm?cat=Receiver
Model: TX-SR875

Comments: I am specifically requesting that Onkyo provide me (and other TX-SR875 owners) with instructions as to more in-depth control of the Reon VX-50 video processor or immediately develop and provide a firmware update that will at least allow the level of control provided in the TX-NR905. You have committed a VERY serious wrong to your customers who purchased the TX-SR875 with the Reon VX-50 processor. Your failure to immediately correct this serious misgiving on Onkyo's part It is NOT going un-noticed by MANY current and future customers!"
post #1530 of 6042
Quote:
Originally Posted by lrstevens421 View Post

Nope. I'm a sales manager for an Onkyo authorized dealer but more importantly I'm a consumer like every one else .

I wont hold that against you as I grew up in a suburb of NYC!!
LL
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