Cannes Home Theater Seating - Question about quality

I'm interested to know as well

Aren't these Coaster's? Is Interiorexpress related to Theater Seat Store, a new AVS sponsor?

They are better than Coasters. What we did was looked at the quality of their Director's models (their expensive model) and then manufactured them at their Showtime price. Our goal was to have the nicest theater seat and compete with the lowest cost out there. Not much more I can say about the set but feel free to PM me or email me if you have more questions-

What about the warranty on these models? I always use that as a way to measure quality.

I believe there is none.

You may want to double check with the dealer but it is my understanding that there is no warranty whatsoever.

You may be surprised but this doesnt affect me much. If I buy things on-line I see it as a compromise. I will take my chances with quality to save a buck.

I have been told this is because I am young and stupid though.

Greg,

It is great that you are young, but sometimes you need to listen to what people with more experience tell you. You can always find a compromise where you get good quality product and save your "buck" at the same time. Most of the time you get what you pay for, and a lot of time you will end up paying twice. The best price is not always the best deal.

I'm not trying to persuade anyone either way as to the value of a warranty, but I am curious... on something like a chair, what typically can or does go wrong? In other words, what are some common things that you might encounter where a warranty would cover you?

Obviously the reclining mechanism could fail, springs or cushioning get soft. Are those things that common, though?

On a seat with power recline, buttkicker, etc., sure - more features means more risk without warranty. But for a basic manual recliner, I kinda feel like it should "just work".

With that said, I just bought 2 Berkline 45003's so I'm happy the warranty is there should I ever need it!

You are right, the more features, the more risks. I am opting for no power recline because the last one I had broke and ate away at the wood. Could not get it fix. Anyway, even without the bells and whistles, if you have kids it is worth it to have a good warranty. I too think basic manual is best in this situation. I know we have some laz-z-boys and Peoploungers recliners and they held up quite well.

We opted to go with a simple chair, no butt kicker, no power. All of that stuff breaks and we don't have a good way to fix it. We did use Legett and Platt reclining mechanism but since we have this manufactured out of the US, we opted to not pay the extra for the warranty.

If you take a look at other people's warranty though, it's not that easy to get something fixed. Take Coaster's for example, you have to get your retailer to take the chair back (assuming the part that broke is under warranty and can't be passed off as wear and tear) and then it's up to Coaster to give the yea or nay if they are going to fix the item. So if you ordered the item online, what are the odds in a year your online vendor is going to want to pay to have a freight company pick up your chair, bring it to Coaster, have Coaster possibly not repair it, and then pay the shipping of the chair back to you? I would say it's about 2% tops. Just my opinion.

That's why we didn't opt for a warranty and just lowered the price. I can give you a really empty warranty like if you ship the chair back we will see what we can do, or I can just lower the price and cut the transaction clean. Also, since ALL of our theater seat business is online, you would see all of the negative commments about how bad our seats suck, if they suck. As it stands there are ZERO negative feedbacks on our theater seats.

let me know if you have questions!

I agree with this philosophy and I think the younger 'online' generation appreciates this.

I have been buying things on the internet since I can remember and have never had an issue.

If I bought any item that required freight shipping I know that I wouldn't bother to have it serviced under warranty so why would I pay extra for it.

Granted if I bought local it could be a different story.

For the record, I have never purchased furniture online....yet.

A good dealer will take care of it's customers...whether buying Berkline, Coaster or another brand leaving a customer stuck with a supposed warranty reflects negatively on the dealer and the product. Offer good service and the little bit extra the customer may or may not pay is all worth it.

Saving a buck is always nice but one small issue no matter what it may be will pay for itself many times over if you need to fix anything just the one time. As Roman mentionned the term you get what you pay for says alot not matter what you are buying. Customers forget that it's not just the product that dictates the price, it's the service associated with the product. Members keep this in mind when shopping, everybody (including myself) wants to save money by buying online. Saving money and KNOWING you will be taken care of are win win for the customer. Just food for thought...best price isen't everything, second/third best price and peace of mind are key...

I agree with you Power.

Hi Samaritano,

Please be advised that Interiorexpress and TheaterSeatStore are not related in any way, those are 2 totally different stores.

Being furniture manufacturer (not specializing in home theater seats) Coaster offers only basic home theater configurations (not many features) and my opinion is that they offer good quality products. About the warranty, at TheaterSeatStore if you chose the warranty option, you will receive "white glove warranty protection" - all you need to do is call the phone number on the warranty and a representative will come and pick up the seat from your home and return it back when it's repaired. You won't have to deal with arranging freight shipping and etc...

Has anyone added buttkickers to the interiorexpress seats?

I just took the plunge and bought 4 Cannes Home Theater seats for $1175 at Interior Express. They came in about 2 weeks and I just set them up yesterday. So far they seem pretty high quality with a nice leather feel and movement in the recliners. I have a row of 4 Black interconnected, and these were the only ones I could find that fit in the limited space in my basement, and were under $1500 (for 4). They only need about 4" to fully recline and they are around 135" across and extend about 60" total when reclined. I will post some photos and you can see what a tight fit it was. Luckily I measured, and then measured again before ordering these to ensure they would fit. Just be aware if you are much taller than 6' you may not want these. I am 5'11" and my heels just make bottom of the recliner, any taller and my feet would hang completely off the end. I know someone who had previously reviewed these said the handle for the recline mechanism was plastic, but mine appear to be metal, so hopefully they will hold up well. My 2 kids (11 year old twins) love them and were jumping for joy when they saw them installed yesterday. I played some games and watched a movie last night in total comfort for the first time in years. I finally got rid of a leather couch we had for 13 years that was collapsing and was no longer comfortable at all. I will give a more detailed review once I have broken them in a bit, but for the price they appear to be a great value and very compact. The seats are firm, and the finish and style is great all around.

Looking at their web site, it states "PRODUCTS ARE NOT MANUFACTURED BY, SPONSORED BY, OR OTHERWISE ASSOCIATED WITH COASTER. PRODUCTS ARE MANUFACTURED EXCLUSIVELY BY AND FOR INTERIOR EXPRESS."

Here are some photos, you can see what a tight space I have, but these worked well. Our heads are just over 6' away from the screen so the distance is just right for me.

Hi CureMode,

How are your Interior Express Cannes theater seats holding up? They look great and their price is fantastic. I'm really curious about their durability. Thanks in advance!

Their durability will be very good for the price. There are not many recliners out there at the $3xx price point with a good top grain leather. Cheaper products usually are split grain leather or microfiber. The weight of these are approx 80-100lbs per chair. Much more goes into them then your Kmart 40lb chairs. To answer an earlier question looking back here a 30 day warranty is offered versus 1 year for Coaster. There was mention of no warranty but they do have a 30 day guarantee.

Thanks for the information Power. In case anyone else is interested in getting these chairs, the same company (Interior Exterior) also has them listed on their ebay store for cheaper than their website (on the 5 and 6 chair sets). I'm planning to get the 5 chair set.

Anone else bought these? Impressions?

Looks like these chairs been around for a few years already.

A few folks have asked how mine are holding up, pretty well so far for 9 months in. The leather is a bit more broken in but still comfy with no tears or scrapes, and the mechanisms are all working perfectly. My one issue was the dreaded armrest breakage. My nephew sat between two chairs in the middle and cracked the thin particle board on the top of the middle armrest. Luckily not enough to rip the leather or poke through. I had to remove that chair, turn it upside down and reinforce that area with a wood panel wood across the span and some wood blocks to hold the panel in place. It was a pain, but it was the one flaw in these chairs I was already aware of. If you get these you may want to reinforce all the armrests right out of the gate so you can actually use them to lean on and press on to get out of the chairs.

Updated photos taken 08/27/2012...

Hate to bump such an old thread but....
I ordered 2 rows of 4 of these in black and 4 of the seats were damaged on arrival. Tears in 2 of the seats on multiple places. Another one actually had writing on the top of the headrest. The 4th seems like the leather was out in the rain and was ruined and felt like sandpaper. I went to clean the cup holders on the ones that weren't ruined and one of them was sticky like someone spilled a drink in it already.
I'm pretty sure these chairs were not new when shipped too me even though I paid for 8 new chairs. So far they have offered me 50% off the damaged chairs which is ridiculous. If I wanted used furniture I would have bought them. I have 13 year old real leather couches that are in much better shape then what I received from this company.
BUYER BEWARE.....

Here's the pics






They made it right with a price reduction......
Edited by jwheels - 3/23/13 at 3:22pm