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Cannes Home Theater Seating - Question about quality

post #1 of 31
Thread Starter 
Anyone have any experience with these Cannes Home Theater seating? I can't seem to find any links to one using the search function.

6 Seats for $1,758 including free shipping.

http://www.interiorexpress.com/Home_...FREE_SHIP.html


Anyone have one of these can can compare the quality/comfort of it?
post #2 of 31
I'm interested to know as well
post #3 of 31
Aren't these Coaster's? Is Interiorexpress related to Theater Seat Store, a new AVS sponsor?
post #4 of 31
They are better than Coasters. What we did was looked at the quality of their Director's models (their expensive model) and then manufactured them at their Showtime price. Our goal was to have the nicest theater seat and compete with the lowest cost out there. Not much more I can say about the set but feel free to PM me or email me if you have more questions-
post #5 of 31
What about the warranty on these models? I always use that as a way to measure quality.
post #6 of 31
Quote:


What about the warranty on these models?

I believe there is none.
post #7 of 31
You may want to double check with the dealer but it is my understanding that there is no warranty whatsoever.
post #8 of 31
Quote:
Originally Posted by rsh View Post

I believe there is none.

You may be surprised but this doesnt affect me much. If I buy things on-line I see it as a compromise. I will take my chances with quality to save a buck.

I have been told this is because I am young and stupid though.
post #9 of 31
Greg,

It is great that you are young, but sometimes you need to listen to what people with more experience tell you. You can always find a compromise where you get good quality product and save your "buck" at the same time. Most of the time you get what you pay for, and a lot of time you will end up paying twice. The best price is not always the best deal.
post #10 of 31
I'm not trying to persuade anyone either way as to the value of a warranty, but I am curious... on something like a chair, what typically can or does go wrong? In other words, what are some common things that you might encounter where a warranty would cover you?

Obviously the reclining mechanism could fail, springs or cushioning get soft. Are those things that common, though?

On a seat with power recline, buttkicker, etc., sure - more features means more risk without warranty. But for a basic manual recliner, I kinda feel like it should "just work".

With that said, I just bought 2 Berkline 45003's so I'm happy the warranty is there should I ever need it!
post #11 of 31
You are right, the more features, the more risks. I am opting for no power recline because the last one I had broke and ate away at the wood. Could not get it fix. Anyway, even without the bells and whistles, if you have kids it is worth it to have a good warranty. I too think basic manual is best in this situation. I know we have some laz-z-boys and Peoploungers recliners and they held up quite well.
post #12 of 31
We opted to go with a simple chair, no butt kicker, no power. All of that stuff breaks and we don't have a good way to fix it. We did use Legett and Platt reclining mechanism but since we have this manufactured out of the US, we opted to not pay the extra for the warranty.

If you take a look at other people's warranty though, it's not that easy to get something fixed. Take Coaster's for example, you have to get your retailer to take the chair back (assuming the part that broke is under warranty and can't be passed off as wear and tear) and then it's up to Coaster to give the yea or nay if they are going to fix the item. So if you ordered the item online, what are the odds in a year your online vendor is going to want to pay to have a freight company pick up your chair, bring it to Coaster, have Coaster possibly not repair it, and then pay the shipping of the chair back to you? I would say it's about 2% tops. Just my opinion.

That's why we didn't opt for a warranty and just lowered the price. I can give you a really empty warranty like if you ship the chair back we will see what we can do, or I can just lower the price and cut the transaction clean. Also, since ALL of our theater seat business is online, you would see all of the negative commments about how bad our seats suck, if they suck. As it stands there are ZERO negative feedbacks on our theater seats.

let me know if you have questions!
post #13 of 31
Quote:
Originally Posted by interiorexpress View Post

We opted to go with a simple chair, no butt kicker, no power. All of that stuff breaks and we don't have a good way to fix it. We did use Legett and Platt reclining mechanism but since we have this manufactured out of the US, we opted to not pay the extra for the warranty.

If you take a look at other people's warranty though, it's not that easy to get something fixed. Take Coaster's for example, you have to get your retailer to take the chair back (assuming the part that broke is under warranty and can't be passed off as wear and tear) and then it's up to Coaster to give the yea or nay if they are going to fix the item. So if you ordered the item online, what are the odds in a year your online vendor is going to want to pay to have a freight company pick up your chair, bring it to Coaster, have Coaster possibly not repair it, and then pay the shipping of the chair back to you? I would say it's about 2% tops. Just my opinion.

That's why we didn't opt for a warranty and just lowered the price. I can give you a really empty warranty like if you ship the chair back we will see what we can do, or I can just lower the price and cut the transaction clean. Also, since ALL of our theater seat business is online, you would see all of the negative commments about how bad our seats suck, if they suck. As it stands there are ZERO negative feedbacks on our theater seats.

let me know if you have questions!

I agree with this philosophy and I think the younger 'online' generation appreciates this.

I have been buying things on the internet since I can remember and have never had an issue.

If I bought any item that required freight shipping I know that I wouldn't bother to have it serviced under warranty so why would I pay extra for it.

Granted if I bought local it could be a different story.

For the record, I have never purchased furniture online....yet.
post #14 of 31
A good dealer will take care of it's customers...whether buying Berkline, Coaster or another brand leaving a customer stuck with a supposed warranty reflects negatively on the dealer and the product. Offer good service and the little bit extra the customer may or may not pay is all worth it.

Saving a buck is always nice but one small issue no matter what it may be will pay for itself many times over if you need to fix anything just the one time. As Roman mentionned the term you get what you pay for says alot not matter what you are buying. Customers forget that it's not just the product that dictates the price, it's the service associated with the product. Members keep this in mind when shopping, everybody (including myself) wants to save money by buying online. Saving money and KNOWING you will be taken care of are win win for the customer. Just food for thought...best price isen't everything, second/third best price and peace of mind are key...
post #15 of 31
I agree with you Power.
post #16 of 31
Quote:
Originally Posted by Samaritano View Post

Aren't these Coaster's? Is Interiorexpress related to Theater Seat Store, a new AVS sponsor?

Hi Samaritano,

Please be advised that Interiorexpress and TheaterSeatStore are not related in any way, those are 2 totally different stores.

Being furniture manufacturer (not specializing in home theater seats) Coaster offers only basic home theater configurations (not many features) and my opinion is that they offer good quality products. About the warranty, at TheaterSeatStore if you chose the warranty option, you will receive "white glove warranty protection" - all you need to do is call the phone number on the warranty and a representative will come and pick up the seat from your home and return it back when it's repaired. You won't have to deal with arranging freight shipping and etc...
post #17 of 31
Has anyone added buttkickers to the interiorexpress seats?
post #18 of 31
I just took the plunge and bought 4 Cannes Home Theater seats for $1175 at Interior Express. They came in about 2 weeks and I just set them up yesterday. So far they seem pretty high quality with a nice leather feel and movement in the recliners. I have a row of 4 Black interconnected, and these were the only ones I could find that fit in the limited space in my basement, and were under $1500 (for 4). They only need about 4" to fully recline and they are around 135" across and extend about 60" total when reclined. I will post some photos and you can see what a tight fit it was. Luckily I measured, and then measured again before ordering these to ensure they would fit. Just be aware if you are much taller than 6' you may not want these. I am 5'11" and my heels just make bottom of the recliner, any taller and my feet would hang completely off the end. I know someone who had previously reviewed these said the handle for the recline mechanism was plastic, but mine appear to be metal, so hopefully they will hold up well. My 2 kids (11 year old twins) love them and were jumping for joy when they saw them installed yesterday. I played some games and watched a movie last night in total comfort for the first time in years. I finally got rid of a leather couch we had for 13 years that was collapsing and was no longer comfortable at all. I will give a more detailed review once I have broken them in a bit, but for the price they appear to be a great value and very compact. The seats are firm, and the finish and style is great all around.
post #19 of 31
Looking at their web site, it states "PRODUCTS ARE NOT MANUFACTURED BY, SPONSORED BY, OR OTHERWISE ASSOCIATED WITH COASTER. PRODUCTS ARE MANUFACTURED EXCLUSIVELY BY AND FOR INTERIOR EXPRESS."
post #20 of 31
Here are some photos, you can see what a tight space I have, but these worked well. Our heads are just over 6' away from the screen so the distance is just right for me.













post #21 of 31
Hi CureMode,

How are your Interior Express Cannes theater seats holding up? They look great and their price is fantastic. I'm really curious about their durability. Thanks in advance!
post #22 of 31
Their durability will be very good for the price. There are not many recliners out there at the $3xx price point with a good top grain leather. Cheaper products usually are split grain leather or microfiber. The weight of these are approx 80-100lbs per chair. Much more goes into them then your Kmart 40lb chairs. To answer an earlier question looking back here a 30 day warranty is offered versus 1 year for Coaster. There was mention of no warranty but they do have a 30 day guarantee.
post #23 of 31
Thanks for the information Power. In case anyone else is interested in getting these chairs, the same company (Interior Exterior) also has them listed on their ebay store for cheaper than their website (on the 5 and 6 chair sets). I'm planning to get the 5 chair set.
post #24 of 31
Anone else bought these? Impressions?

Looks like these chairs been around for a few years already.
post #25 of 31
A few folks have asked how mine are holding up, pretty well so far for 9 months in. The leather is a bit more broken in but still comfy with no tears or scrapes, and the mechanisms are all working perfectly. My one issue was the dreaded armrest breakage. My nephew sat between two chairs in the middle and cracked the thin particle board on the top of the middle armrest. Luckily not enough to rip the leather or poke through. I had to remove that chair, turn it upside down and reinforce that area with a wood panel wood across the span and some wood blocks to hold the panel in place. It was a pain, but it was the one flaw in these chairs I was already aware of. If you get these you may want to reinforce all the armrests right out of the gate so you can actually use them to lean on and press on to get out of the chairs.

Updated photos taken 08/27/2012...



post #26 of 31
Hate to bump such an old thread but....
I ordered 2 rows of 4 of these in black and 4 of the seats were damaged on arrival. Tears in 2 of the seats on multiple places. Another one actually had writing on the top of the headrest. The 4th seems like the leather was out in the rain and was ruined and felt like sandpaper. I went to clean the cup holders on the ones that weren't ruined and one of them was sticky like someone spilled a drink in it already.
I'm pretty sure these chairs were not new when shipped too me even though I paid for 8 new chairs. So far they have offered me 50% off the damaged chairs which is ridiculous. If I wanted used furniture I would have bought them. I have 13 year old real leather couches that are in much better shape then what I received from this company.
BUYER BEWARE.....
post #27 of 31
Here's the pics






They made it right with a price reduction......
Edited by jwheels - 3/23/13 at 3:22pm
post #28 of 31
Sorry to bump a super old thread...

Does anyone else have any feedback on their Cannes theater seating? I just ordered 2 rows of 4 seats last night, and I'm curious whether I made a mistake.

I'm nearly tapped out after a completely new theater buildout: double drywall, two-tier stadium seating platform, custom cabinets and columns, custom acoustically transparent screen with automated masking, Sony VPL-VW600ES, Sony STR-DA5800ES, Oppo BDP-103, TiVo Roamio Pro, Clark tactile transducers x 8, RBH in-wall surround speakers, Hsu ULS-15 subwoofer, Z-wave automated dimmed lighting, full wall acoustic treatment on all walls but the screen wall. I have a modern architecture home, and almost all the modern style theater seating in top grain leather is super expensive (Palliser Hifi/Lemans, BassIndustries, etc.), $1-3K/seat. I found these Cannes seats that closely match my modern esthetic at a very reasonable price. I have not been dissuaded by this thread yet, though thanks to a previous post, I do think I will reinforce the arms right from the get-go. If I'm really unhappy with the leather/leather match, I can reupholster them later if the frames, hardware and cushions hold up. Or if they really fall apart, I can better absorb the cost of new high end seating in a year or two.

People love to say "you get what you pay for," and I agree that often you do. But sometimes you don't. Take extended warranties: you always pay, but it only sometimes pays off. I guarantee you Best Buy's not pushing extended warranties on us to save us money! I believe it's the same with theater seating that cost 2-4 times as much as the Cannes that come with good warranties. That coverage is built into the cost structure. If it breaks, you don't pay for the repair, but you're still inconvenienced. If it never breaks, you paid for the warranty anyway and got nothing for it. So in this case, you didn't actually get what you paid for. I'm not saying that's wrong either; just different strokes. That said, in a small market (dedicated home theaters), you probably need to build in a healthy margin to offset the smaller volume sold, so that's what makes me suspicious about the Cannes.

David
post #29 of 31
Hi David,

I've been selling the Cannes, Kimera, Moondance (the leather match option) and Broadway home theater seating collections for around 12 years. Right now we carry 1,500 different furniture products in 400,000 square feet of warehouse. We sell these seats under the name Baxton Studio or Wholesale Interiors to companies like Sears, Amazon, Target and on and on, something like 200 online stores and most of those places rebrand them into a different name that they came up with.

To answer your questions on margins, home theater seats are terrible for us money wise and have always been. In order to make it as a business you need repeat customers and we only have one thing in the home theater category, the theater seats. We don't sell projectors, we don't sell mobile phone subscriptions, DVDs or even popcorn, I'm just a furniture importer. Once you guys buy a home theater, you don't come back for the dining chairs. You will probably even cancel your subscription to our mailing list because we don't have products that are going to interest you.

So, why do we carry the home theater seating?

The real honest answer about this is international shipping. The manufacturer that makes the home theater seats makes a few other products that we have an OK margin on. So what we did early on was order 1/2 a container of what we want and then order 1/2 a container of theater seats. Theater seats we priced really low because they are bulky and we want them out of the warehouse (our lease rates are by the foot) as we want our space back. So over the years our orders grew and we wanted more and more from this manufacturer so we kept getting more and more 1/2 containers of theater seats, which is where we are at now. I believe the price of the seats are the same price since when we started and I know shipping, inflation, foreign exchange rates and material costs have gone up so I know I'm probably not even breaking even on these anymore and honestly might not ever been.

The quality is good on the theater seats because we can't make a living screwing over customers and this thread would be full of complaints (I didn't see any except a competitor that was selling Berkline, and Berkline went out of business a few years ago, I haven't). We have to carry good quality products. When we sell something dropship you have to be really really surprised when you open the box or you are going to send it back or start complaining, so we are really in the business of exceeding your expectations by a lot.

So to sum up, what are home theater seats to us? Aside from a great product within itself, they are gigantic packing peanuts for the rest of my business.


If anyone has any other questions, please let me know.

Chuck Tanner - President - Wholesale Interiors / InteriorExpress.com
post #30 of 31

I am possibly looking to pick up some of these chairs. My budget will probably delay things, unless these are expandable in the future. Let's say I buy three now, and want to add three more later, but want my first row to have 4 seats, and two in the rear. My questions is, are these seats fluid in configuration, can I mix and match the arrangements and connect them however I want?

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