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Onkyo PR-SC885P Preamp thread - Page 9

post #241 of 5571
Just received my 885 back from Onkyo, first thing I did was to check to see if the face is OK. They put scotch tape on the face to hold the foam paper that stop, or prevents the door to get damage during it's travels.Beside some finger prints ,enough to convict a sloppy tech.

Oh those nice people at Onkyo put an Integra Key chain and a hansom smoky silver ,that seem to run out of ink ...It's the thought that counts

Now to drag this beast back home, for Pre/Pro it's pretty heavy......ANd it better work!


Will keep you guys posted..


Djoel
post #242 of 5571
Quote:


Just curious to find out what amps all of you are or will be using with this unit? Any harmonic pairings discovered?

Have mine hooked up to a Denon POA-2400 (200 watts x 2) for the fronts, and a Marantz MM9000 (150 watts x 5) for center, surrounds, and zone 2.
post #243 of 5571
Quote:
Originally Posted by cstein View Post

Just curious to find out what amps all of you are or will be using with this unit? Any harmonic pairings discovered?




Carry Cinema 5 for the Center/Rears ,and some Cary Monos for the front


Djoel
post #244 of 5571
Quote:


They put scotch tape on the face to hold the foam paper that stop, or prevents the door to get damage during it's travels.Beside some finger prints ,enough to convict a sloppy tech.

Just be glad they cared enough to protect the door, and you have no scratches. Finger prints will wipe off.
post #245 of 5571
Quote:
Originally Posted by Djoel View Post

Just received my 885 back from Onkyo, first thing I did was to check to see if the face is OK. They put scotch tape on the face to hold the foam paper that stop, or prevents the door to get damage during it's travels.Beside some finger prints ,enough to convict a sloppy tech.

Oh those nice people at Onkyo put an Integra Key chain and a hansom smoky silver ,that seem to run out of ink ...It's the thought that counts

Now to drag this beast back home, for Pre/Pro it's pretty heavy......ANd it better work!


Will keep you guys posted..


Djoel


Good news Daniel.

Let us know how you make out.

Mike
post #246 of 5571
Quote:
Originally Posted by Bill Mac View Post

But are they an authorized Onkyo Pro dealer? If they are not and you have an issue with the 885 it could be a problem. I would rather pay a little more and buy through a local authorized dealer.

Bill

Sorry to burst everyones bubble, but I just got an email from Onkyo Pro advising me that I would not be eligible for warranty coverage if I purchased from a group who's not an authorized dealer. They also indicated in that same email that Troxell is not an authorized dealer so no coverage if I buy from them. Oh well...the wait continues I guess.
post #247 of 5571
Quote:
Originally Posted by ltrtiger View Post

Sorry to burst everyones bubble, but I just got an email from Onkyo Pro advising me that I would not be eligible for warranty coverage if I purchased from a group who's not an authorized dealer. They also indicated in that same email that Troxell is not an authorized dealer so no coverage if I buy from them. Oh well...the wait continues I guess.


Interesting. I would love for them to explain how if Troxell is not authorised, why their sole U.S. distributer EIKI International ships directly to their customers.

I also have a packing slip from EIKI that states "Sold To:" with my name and address. Implying I bought it direct from EIKI, are they not authorised?
post #248 of 5571
Quote:
Originally Posted by WilliamZX11 View Post

Interesting. I would love for them to explain how if Troxell is not authorised, why their sole U.S. distributer EIKI International ships directly to their customers.

I also have a packing slip from EIKI that states "Sold To:" with my name and address. Implying I bought it direct from EIKI, are they not authorised?

Something does seem strange about this. When I use Troxells website, it forces me to choose my state and that gives me their address and contact information for the Troxell group in my state. Yet, when I used the Onkyo Pro dealer locator...which also forces me to select a state...Troxell doesn't show up. I specifically gave Onkyo Pro the full name and address for Troxell in my state and they specifically told me that I could only purchase from the authorized dealer for my state listed on their website. He even gave me that same dealer and address found on the Onkyo Pro website with the warning that if my purchase wasn't from them, I wouldn't have warranty coverage.

I've got an email into Troxell to inquire about this. Somethings not right here.
post #249 of 5571
For what it's worth I just ordered through Troxell via the phone with the rep in my area and he claims that they will facilitate all exchanges and repairs directly with Onkyo on my behalf. I don't know if it's true or not.
post #250 of 5571
I had called Onkyo about this as well and they told me Troxell is not an authorized vendor. As others have said, it seems strange that they get orders drop-shipped direct from Onkyo but aren't authorized to sell the gear.
post #251 of 5571
I'm really not all that concerned, other than some NAD gear years ago, I have never had to use a warranty from any manufacturer. Usually the item either fails right away (send it back), or it works long, long past the end of the warranty. I also purchased with VISA, and if an issue arises, they will take care of it, plus they extend my warranty another year beyond the manufacturers.
post #252 of 5571
Quote:
Originally Posted by Glashub View Post

For what it's worth I just ordered through Troxell via the phone with the rep in my area and he claims that they will facilitate all exchanges and repairs directly with Onkyo on my behalf. I don't know if it's true or not.

Did you specifically ask if they were an "authorized" dealer? I'm hoping the rep that replied to me just wasn't aware of a group like Troxell with reps in various states and when they didn't show up on his state list, he claimed they weren't authorized reps. While I'd love to get the 885 or 9.8, I know my lousy luck with equipment. Just not comfortable not knowing for certain. One thing I've learned over the years....if it ain't written, it ain't worth a darn. Verbal promises just don't wash with me. Put it in writing. Heck, even if Troxell did that who's to say that Onkyo would honor the promise if they aren't authorized. Until I know for certain, I'm not going to pull the trigger with Troxell.
post #253 of 5571
Quote:
Originally Posted by WilliamZX11 View Post

I'm really not all that concerned, other than some NAD gear years ago, I have never had to use a warranty from any manufacturer. Usually the item either fails right away (send it back), or it works long, long past the end of the warranty. I also purchased with VISA, and if an issue arises, they will take care of it, plus they extend my warranty another year beyond the manufacturers.

That's the problem as I see it though. First, Visa will offer you an extension of the manufacturers warranty, but if that warranty is void due to the purchase from an unauthorized dealer, I wonder how that would fly with Visa. Second, when bad things can happen with gear, they most certainly do happen with me. I've just come to expect and accept it. That being the case, the warranty is a biggie with me. I'd bet without warranty coverage, my unit would go down in 6 months. With the warranty, it would go down the day after expiration. Now how's that for pessimism? Anyway, everyone's comfort level is different. Enjoy the 885. Must be nice.
post #254 of 5571
Quote:
Originally Posted by WilliamZX11 View Post

Just be glad they cared enough to protect the door, and you have no scratches. Finger prints will wipe off.



I put a note in the box, telling them I had pictures of the unit, and that it was immaculate condition. The 885 come with protective foam mitten for the door. No need for the scotch tape...
Still need to check the side once I get home..
I read to many horror stories of high end companies F***ing up folks components...

But you are right..

Djoel
post #255 of 5571
Quote:
Originally Posted by petmic10 View Post

Good news Daniel.

Let us know how you make out.

Mike

Thanks Mike

I should be getting my M10 soon as well, can't wait I am dying to hear some tunes


Daniel
post #256 of 5571
I'm really interested in one of these as well. Glad to hear the results are positive at this point. I'm near Indianapolis, I'll try to do some looking around and see if I can find someone who sells them.

I see someone was replacing an Outlaw 990 with this. Anyone considered using Outlaw amps (specifically their new 200W x 7 unit) with this preamp? I've considered this combo, but was looking for opinions from others on how you think this would do, based on your experiences both with this unit as well as Outlaw.

Thanks!
post #257 of 5571
From: Charles [mailto: @trox.com]
Sent: Wednesday, October 03, 2007 1:26 PM
To: Tom
Subject: re: Is it true that Troxell is not an authorized Onkyo Pro dealer?

Tom,

We are authorized to sell Onkyo products through an authorized distributor which is Eiki International.

Troxell only sells products with their fully factory warranty. We never sell gray market

products. When you receive your Onkyo equipment it will come with the fully factory warranty.


Thanks,

Charles
post #258 of 5571
Quote:
Yet, when I used the Onkyo Pro dealer locator...which also forces me to select a state...Troxell doesn't show up.

There is a place here in town call "Mr. Gigs Music", a local pro audio store. They ARE an authorised Onkyo Pro dealer, but they do not show up on Onkyo Pro's website.
The one dealer that does show up when I enter my zip code, is called "Sight & Sound", they are about 70 miles from here, where my family's vacation home is, so when I was on vacation up there this past Labor day week I stopped in to see what they knew about the 885. I was told that they had not sold Onkyo in years, and never sold Onkyo Professional. They are a high end store, and I was suprised when the site listed them as a pro dealer.

I wonder how often the site list is updated? I also found it curious that the registration card that came with the 885 gets mailed to Onkyo's address, not Onkyo Pro's. And when I tried the link listed to register online, you can't choose 885 from the drop down list (Onkyo's site, not Onkyo Pro), so I had to mail the card in.
post #259 of 5571
Quote:


I also have a packing slip from EIKI that states "Sold To:" with my name and address. Implying I bought it direct from EIKI, are they not authorised?

Sounds like you should list Eiki International as the dealer on the warranty card, not Troxell. Troxell is just a "facilitator."
post #260 of 5571
Funny thing is, I googled Eiki and they're a projector manufacturer. No mention of them being an Onkyo distributor.
post #261 of 5571
Quote:
Originally Posted by catapult View Post

Funny thing is, I googled Eiki and they're a projector manufacturer. No mention of them being an Onkyo distributor.

Here you go: http://www.gspr.com/onkyopro/eiki.html
post #262 of 5571
For those who missed my post above. Troxell is authorized. Eiki is authorized. Here is the e-mail I received from the rep I placed my order with at Troxell. Can we move forward now?

"From: Charles [mailto: @trox.com]
Sent: Wednesday, October 03, 2007 1:26 PM
To: Tom
Subject: re: Is it true that Troxell is not an authorized Onkyo Pro dealer?

Tom,

We are authorized to sell Onkyo products through an authorized distributor which is Eiki International.

Troxell only sells products with their fully factory warranty. We never sell gray market

products. When you receive your Onkyo equipment it will come with the fully factory warranty.


Thanks,

Charles"
post #263 of 5571
Like others here I ordered the 885 from Troxell earlier this week. It seems like Troxell does indeed ship directly from Eiki and that Eiki now has an ETA for the end of October for new 885 orders.

Customer service at Troxell seems great. The rep I spoke with today called Eiki directly to get the status of my order and then called me back as promised. The person I spoke with was very friendly and professional. She offered to cancel my order, but I decided to keep the order open since the service has been excellent thus far.

As far as the warranty goes, I don't think that this is a big deal. If you look at what Troxell is doing with Eiki, this does not fit the definition of Gray Market goods. I expect that the CS at Onkyo may be trained to send people to the vendors listed on the website dealer database by default.
post #264 of 5571
The Onkyo website dealer listing isn't up to date. I spent Monday past on a wild goose chase and found a listed Detroit dealer boarded up.

And FYI, for other Canadians, I received this reply, "At this current time we don't sell Onkyo Professional through Canada. We only sell the Onkyo and the Integra Line through Canada."
post #265 of 5571
Quote:
Originally Posted by sheedoe View Post

Here you go: http://www.gspr.com/onkyopro/eiki.html

That's great news. If there's no Integra by the estimate of mid-October, it looks like Troxell is the answer. Good post with some good info. Thank you.
post #266 of 5571
Quote:
Originally Posted by GoND View Post

I'm really interested in one of these as well. Glad to hear the results are positive at this point. I'm near Indianapolis, I'll try to do some looking around and see if I can find someone who sells them.

I see someone was replacing an Outlaw 990 with this. Anyone considered using Outlaw amps (specifically their new 200W x 7 unit) with this preamp? I've considered this combo, but was looking for opinions from others on how you think this would do, based on your experiences both with this unit as well as Outlaw.

Thanks!

I'm running a 9.8 on 5 Outlaw 2200 mono blocks and a Adcom GFA-545, i find that the Outlaws mate very well with the 9.8. I'm very happy with the sound quality with music and movies!
post #267 of 5571
Quote:
Originally Posted by Terence View Post

I'm running a 9.8 on 5 Outlaw 2200 mono blocks and a Adcom GFA-545, i find that the Outlaws mate very well with the 9.8. I'm very happy with the sound quality with music and movies!

You're killin' me with all the 9.8 posts Terence. I'm so envious.
post #268 of 5571
I'm running an Emotiva IPS-1 amp with my 885. It has more headroom than I will ever push it past. Sounds great.
post #269 of 5571
Quote:
Originally Posted by ltrtiger View Post

You're killin' me with all the 9.8 posts Terence. I'm so envious.

Sorry can't help myself at times.
post #270 of 5571
Quote:
Originally Posted by Terence View Post

Sorry can't help myself at times.

Wish you could help a fellow Georgia boy. There's gotta be a 9.8 somewhere.
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