Originally Posted by cbohlman
Most of the parts that Vizio uses are LG, LG/philips, and uses the same power supply supplier as LG(for plasma). A year or so Vizio was running just in time parts to get the new sets built, that caused the parts for service issues hard to get. Some have forgot how big Vizio got in such a short time. Since i bought my first Vizio (32l) all most three years ago. They have gone from a nobody to #3-4 in Flat panel tv sales.
Uh, I don't think so. The service company I work for does contract work for Walmarts and Sams Clubs across the country. When we took the Vizio line on we had massive problems with them. It had nothing
to do with parts availability from suppliers or the timing of such. It had everything to do with the company completely unaware of how to provide after the sale service. That includes a technical support staff, parts supply and distribution network along with how to best supply a servicer network with pertinant information so customers LCD or Plasma problems can be expedited as quickly as possible. Vizio had no knowledge of how to structure this when they started, we, as their largest servicer in the US, had to send people out to CA and teach them what to do.
They just now are getting to a point that I'd call acceptable. They still have major issues with same models being built in different plants in different countries and issues with version in-compatibility amoungst model parts but that's an issue with many of the manufacturers, even the big boys.
BTW, While some of the guts of a Vizio come from LG don't ever think that's an LG set inside. LG makes the guts to plenty of Plasma sets out there as does Samsung. They are mostly offshore, Chinese built sets.