Originally Posted by evaninspace
I had placed an order with Epik late Monday, was supposed to ship immediately but I did not get notification of shipment for almost 48 hours later (pretty close, not immediate by definition). The shipping weight is 20lb less than they described and they have not responded to my email within a day. I'll weigh it before and after I open it if I can find a scale.
I'm not Chad and don't have any association other than being a happy customer, so take this as purely my interpretation of the above statements.
Looking throughout this thread it is obvious Epik doesn't always answer emails as fast as a dedicated help desk, but generally does respond eventually, and is usually able to answer the phone right away during normal business hours. You can't compare the modest operations of Epik with the responsiveness of Amazon or other larger companies - it isn't practical.
Ordering late on a Monday means the order was actually received by a human Tuesday morning. I imagine Chad/Epik is busy, and probably had a number of orders to deal with that were placed over the weekend. Epik isn't some huge automated warehouse where the order gets received online, processed electronically and a robot goes and picks the item, prints a label, and sets it out for FedEx/Schenker pick up. So it probably took until late Tuesday afternoon or Wednesday morning to have someone physically grab a Legend, print a shipping label, and prep it for shipping. It would have been picked up Wednesday afternoon before COB, which is the just-less-than-48hrs timeframe you mentioned. So in my opinion, your order-to-shipping confirmation was typical.
As for the shipping weight: the Empire ships with a pre-formed chipboard pallet that probably weighs 20lbs. I would guess that the Legend doesn't ship with a pallet when it goes by FedExGround, but the shipping weight that was estimated when they designed the webpage might have assumed one would be used. So the boxed product weight is the shipping weight, and happens to be 20lbs less than what the website says.
The relative weights make sense: the Empire weighs about 120lbs out of box, but 140lbs shipping weight. the Legend is "about half an Empire", so it probably should weigh about 60lbs out of box. Add 20lbs for pallet that was never used: tada! 80 lbs.
So have no fears, you are getting a product that is excellent performance for the price, and weighs about what it should.
IMHO, again, I'm not Chad and never played him on TV,