Originally Posted by sdolen
I was lucky on Monday when I called but I have been calling since with no luck to get my failed Legend amp replaced. I know it will eventually get sorted out but I really should not have to call every hour on the hour just to talk to someone. It would be great if they returned their messages or emails, then I would not have a problem. I had planned on adding another Legend to my system but now, I'm not so sure. I would spend more for better customer service, or even service that existed.
It really makes me re-evaluate my buying strategy, trying to squeak out the best bang for the buck is not working for me.
Out of the last big electronics purchased I have made:
Panasonic G Series Plasma: Rising Black Level Issue
Onkyo TX-NR1008 - Circuit Board residue issue
Epik Legend - Bad amp
Denon AVR1312 - Emmited so much RF interference that it stopped my RF remotes from Working
Onkyo TX-NR509 - OSD problems and Net function locked up device.
If I didn't have bad luck, I wouldn't' have any.
I feel ya on the faulty gear. My first receiver, an Integra 50.2, didn't work out of the box. It kept switching listening modes on its own. They wanted me to ship it out to them and wait up to
6 weeks to get it back--this is 1 day after taking it out of the box. I was lucky enough to catch them RIGHT at the release of the 50.3--so I was able to finagle a swap out for the newer model. I was persistent and was able to raise a big enough stink to get it done, the first 2 phone operators I spoke to were dead set on the refurb. Why should I send in a 1 day old $1500 receiver for repairs? (I brought this up on another forum and I got the lame "you get what you pay for" response from some snob).
These are my first subs, if I have ANY problem whatsoever with them, I'm putting them up for sale and trying another brand. Of course cataloging my experience wherever I see fit. I had my eyes on dual HSU VTF-15H's as well and won't hesitate to give them my business if this doesn't work out.
My dad, who got me into HT audio, is a little more sympathetic to the companies. His horrible experiences with a certain Marantz receiver has him believing that HT components are tough to nail, and are therefore buggy by nature.
Needless to say, I have much less leniency when it comes to failure. The money I gave them for this gear isn't broken--it works just fine. Therefore I expect the same on their end.