Quote:
Originally Posted by Madaeel 
I don't know either Bluvette. She talked to Chad last Tuesday, shortly after my post, and then he sent an email saying to check the fuse, although if he had read my email would've realized they were fine, so we did anyway and emailed back and nothing since last Wednesday. That's bs. She hasn't used Facebook because he did call her and sent an email. Anyone would reason ok he'll just email me back then. I guess not. I have no idea what's going on there but he seriously needs to hire someone to at least take calls and emails. You don't have to pay someone $40k for that so I don't want to hear their prices will skyrocket. Even if he charged $100 more per sub they would still be a great value. I'm just tired of people defending their awful customer service. There is no excuse. None.
For the record I would've and have recommended Epik as well. Not anymore. I even told my sister to get the Legend instead of a Rythmik simply because I didn't want her to push the Rythmik FV-12 past it's limits. I figured the Legend is like the Empire and reaches its limits gracefully, which it does, and *if* the amp went Chad has a quick turnaround. So of course I am pissed since I told her that and yet it will be easily over a month before this is resolved. I don't know what to tell her. I'm at the point where I'd buy her another sub because I'm so irritated with this whole mess.
I went through *six* amps on my custom pos eD and every time one went out it took at least a month to get another one. I expected that from them but not from Chad. To not post updates and then take this long just to get a response is unbelievable.
Anyway sorry for the rant and btw your set-up is very nice. I like the room too. I checked it out a couple times and I always appreciate a nice clean looking room.
I don't know either Bluvette. She talked to Chad last Tuesday, shortly after my post, and then he sent an email saying to check the fuse, although if he had read my email would've realized they were fine, so we did anyway and emailed back and nothing since last Wednesday. That's bs. She hasn't used Facebook because he did call her and sent an email. Anyone would reason ok he'll just email me back then. I guess not. I have no idea what's going on there but he seriously needs to hire someone to at least take calls and emails. You don't have to pay someone $40k for that so I don't want to hear their prices will skyrocket. Even if he charged $100 more per sub they would still be a great value. I'm just tired of people defending their awful customer service. There is no excuse. None.
For the record I would've and have recommended Epik as well. Not anymore. I even told my sister to get the Legend instead of a Rythmik simply because I didn't want her to push the Rythmik FV-12 past it's limits. I figured the Legend is like the Empire and reaches its limits gracefully, which it does, and *if* the amp went Chad has a quick turnaround. So of course I am pissed since I told her that and yet it will be easily over a month before this is resolved. I don't know what to tell her. I'm at the point where I'd buy her another sub because I'm so irritated with this whole mess.
I went through *six* amps on my custom pos eD and every time one went out it took at least a month to get another one. I expected that from them but not from Chad. To not post updates and then take this long just to get a response is unbelievable.
Anyway sorry for the rant and btw your set-up is very nice. I like the room too. I checked it out a couple times and I always appreciate a nice clean looking room.
Thanks for the kind words on my Home Theater. I totally understand your frustration. I owned my own business and customer service is number one. If you do not have time during the day to answer questions then you have to take care of them at night or like you said hire someone to help you take care of those questions. Yes, everyone has to have a private life but the customer does not understand that, they want their question, problem, or order answered in a timely fashion. My opinion there is no excuse for not answering, if your phone or internet does not work at your business, find a way even if it is out of your home. I never had a issue with Epik but I have not had to contact them lately, thank God and knock on wood my stuff has been working. Good luck to you all, hope you get all your problems solved, and good luck to Chad if he wants to continue to have a business.
When I bought my Dual Empires I spoke to Chad and he answered all my question on more than one occasion. Then when I went there to pick them up Chad was great very informative. I just don't know about now, I hope it all works out.
