Originally Posted by WhskyTangoFoxtrt
Did he try to call today?
They're closed weekends.
Originally Posted by the_phew
I ordered dual Empires through the website on Wednesday, and they were delivered on Friday. Why would you try to order over the phone when online ordering is so streamlined?
Originally Posted by globalgreg
Maybe they have a question? Maybe they like the warm fuzzy's of talking to someone? If they put a phone number on their site they should be able to talk to someone during business hours. It's obvious they need to hire more help because they're so overwhelmed...the question is why they don't hire more help. If business is so booming that they can't talk to potential customers you'd think they would have plenty of money to get more people.
He tried calling a few times on non-weekends and got frustrated.
We are all forum users, but many people use email and don't do as much web surfing and ordering as we do.
As noted, if a phone number is given and someone calls it at a business, you expect an answer.
I think one thing he was going to ask was shipping, timing, vs. picking it up in person.
Also, many ID companies are great to call to get information that is not updates on the website.
I may see if he will try again given a recent user purchasing.