Official Epik Subwoofer Thread - Page 621

Did he try to call today?

They're closed weekends.

I ordered dual Empires through the website on Wednesday, and they were delivered on Friday. Why would you try to order over the phone when online ordering is so streamlined?

Maybe they have a question? Maybe they like the warm fuzzy's of talking to someone? If they put a phone number on their site they should be able to talk to someone during business hours. It's obvious they need to hire more help because they're so overwhelmed...the question is why they don't hire more help. If business is so booming that they can't talk to potential customers you'd think they would have plenty of money to get more people.

He tried calling a few times on non-weekends and got frustrated.
We are all forum users, but many people use email and don't do as much web surfing and ordering as we do.
As noted, if a phone number is given and someone calls it at a business, you expect an answer.
I think one thing he was going to ask was shipping, timing, vs. picking it up in person.
Also, many ID companies are great to call to get information that is not updates on the website.

I may see if he will try again given a recent user purchasing.

Thanks

Mike

Still waiting for a email reply from epik from Thursday the 20th. I work 12hrs a day and cant be on the phone trying to reach them. Hope to hear a response soon!

Well my sister got the Legend amp Friday like Chad said, and I went up to her place Saturday night and hooked it up. Everything is working good and we watched Iron Man 2 on it for a little workout. Sounded pretty good. She's happy and that's all that matters to me. Thank you Chad and hopefully you get your phone/email problems with the new provider taken care of.

Was that a warranty replacement Madaeel and if so how does the warranty work on this one?

Yes. She didn't even have it a year. Chad just sends you the amp with a crimping tool, and then you send back the bad amp in the same box and there's a shipping label inside. It's pretty simple and you pay no shipping.

You know, that's very accommodating, so from a personal POV it just infuriates me that Epik totally trashes themselves with their pitiful lack of response to potential and existing customers.

Yah I agree. Chad was *very* apologetic and he told my sister he knows he's pissed a lot of people off. He also told her that he's still having problems with his phones answering system. It's sad because his subs are great values and he seems genuine when you talk to him about his subs. At least he admitted the blame is on him regardless of the reasoning behind it. Alex never did that so I honestly believe he'll work hard so it doesn't happen again. Again I still thank him for getting it taken care of and the way he talked to my sister.

All,

Sorry if this is a very basic question.

I purchased a pair of Epik Dual Legends and need some assistance hooking them up to a Denon receiver.

My subs currently sit on either side of my center channel speaker between the center speaker and my front speakers.

thanks!

^^^
khans,

Go to this post and it should help you out with getting it connected properly.
Depending on which model Denon you have, the subwoofer connector is labeled "SUBWOOFER" or "SW" in the "PRE-OUT" section on the back.

If you are more flexible with the placement of the subs in the room, I would suggest doing a "Sub Crawl" to maximize your experience.

After you have them up and running and have played with them for a while, report back with what you had before the Legends, what size your room is, and what your impressions are of the Legends both with some movie and music content.

Has anyone had any luck getting through recently? I've got an Epik Empire that needs an amp repaired or replaced. I put an email in last week and several attempted phone calls last week and this week with no response yet.

You have now entered the Twilight Zone

so were still "up in arms" at Epic. anybody considering a sub purchase from them is crazy.

What about the purchase of a used phone system?

Yes. I called Chad last Friday and got through on my first attempt.

The mob will not like to hear this...

The mob would like to hear that Epik is acting like a company that wants and respects your business rather than acting more like one that is going out of business.

UPDATE: Chad just called me back and is sending me a replacement amp ASAP. He seemed like a cool guy and was very apologetic like the others have said. I was really considering ordering 2 more empires so I could go with quads in my living room, but I'm a bit hesitant with so many having issues. Maybe I could convince him to send me a spare amp with a duals purchase?

Good to hear. At least he didn't ask you to diagnose the issue. Now, he just sends the amps now with no questions asked.

I think I made it clear I went through the default troubleshooting process. He actually laughed when I threw out some terminology and said "Uh, so it sounds like you know what you're doing. I'll get the amp out tomorrow."

He is pretty good once you manage to get him on the phone. The amp on my Legend had to be replaced twice last year because it's auto on / off function kept dying.

It took me 6 weeks, multiple emails and phone calls when it happened the first time. Needless to say it was very frustrating. The second time I got him on the phone rather quickly and he sent the new amp.

I now need to find a good use of my Legend or sell it, as I have received my Captivator S2 last week

Some of the biggest companies act worse every day yet you will still buy your gas, utilities, internet, etc from them every day.... Then there's the government of the people...like the Iowa AG office, eh?

This is true but let's not justify poor behavior by citing examples of other bad behavior.

Can lousy service from one company justify lousy service from another company? I for one is having a hard time embracing this logic.

I personally believe that Epik have great products and they will succeed if they get their act together.

Nostradamus itt

Yeah, just stirring the pot . Not crazy about consumer expectations sometimes. I'm not excusing Chad but I know how hard it is as a small businessman to bridge the gap between levels (of say phone calls to ability to spend time on the phone and get actual work done). In a way I prefer Chad getting on the phone, even if it's harder to get a hold of him. His product overall for the price is IMHO unbeatable. Much prefer that to unanswered questions I've posed of other companies.....many other companies, not just speakers but in many areas of my life. Retail level consumers come with often a set of unreasonable expectations....

Just a thought.

Why buy more of something that apparantly has problems?

If anything...sell it and get something else.

Comapnies and it's employees work to serve the needs of one enity - the consumer. In the end they have a profound impact on a company's viability. Chad may very well put out a great product for the price but recent events have painted him somewhat erratic when dealing with customers. In the e-commerce age things happen instantaneously and experiences are disseminated just as quickly.

Just like in many episodes of Rstaurant Impossible the owner of the company appears to be wearing too many hats. He can't devote time to overseeing subs being made, shipped, processing orders, handling service issues, and playing receptionist without consequences. Is he a Walmart greeter, service desk, or the head of a company? He needs a better business plan than what he has now. That might start by looking at hiring some sort of business manager so he can concentrate on being the boss. IMHO of course.