Originally Posted by JimP
Don't think many of you have actually owned businesses.
Add those extra people and you have to charge more. Then customer goes to someone else.
My father has owned his own business my entire life. If he went weeks, let alone days, without responding to a customer with a legitimate issue, he would be out of business. My father did not work 9-5. He got up at 5:30am every morning and worked until 5pm and then would often return business calls well into the evening. He also worked every Saturday, and would often spend several hours on Sunday's looking over the books and calling clients and subcontractors.
The customer is going to go somewhere else if there are concerns about customer service, warranty claims, and quality of the product.