I remember in the days when Tom V. worked at SVS....he was all over the forums....a warrior for the company! Good or bad, it gave one the impression that the company was engaged with the customer and "marketing" on several fronts. I have only seen a single post by Epik (Karen/Customer Service) over at the Blue Ray forum. Now.....it's like Epik Subwoofers has dropped off the planet! You can't get in touch with them. Strangely, I did get in touch with Chad....but I called after hours (10pm) and he picked up the phone. He seemed shocked, wasn't expecting it to be a customer....guess he doesn't have caller id. I am starting to think that Epik is a very small operation with Chad wearing many hats! I know for a fact that he stays away from the "forum drama". Has anyone ever seen a post from Chad?
Regarding amp failures....who knows what the fail rate really is....we only hear from the people that report problems. My concern is that if Epik closes it's doors...your are S O L trying to find another plate amp that will fit the cutout. Also, these amps have been tailored by Chad to approximate a "flat" response to 20hz (taking into account room boundary gain, etc.). We could only guess the EQ applied in the lower frequencies....and it is extensive with a sealed alignment.
Customer Service quote:
We have never had a single driver failure in the history of our company
This is an important...and deliberate statement! A driver failure (with no CS) would be more difficult to remedy. You would have to replace both drivers, taking into account the parameters of the cabinet...yada yada...a mess!
I have had positive dealings with Chad and Epik. I hope that this is just another one of their "down periods". It is amazing that he can sell such great subs at his price points. The closest competition would be the VTF-MK4 (different alignment/similar output to the Legend) and the PSA XS30...very similar to the Empire). I have compared the Empire and the XS-30 side by side. Almost indistinguishable between the two. Empire was about $300.00 cheaper.
With the (sad) demise of ED and....now Chase Home Theater....the future could be bright for Epik! I am dreaming about a big brother to the Empire with 2 18's......or maybe a completely different alignment like another company that starts with a "D" and ends with a "Y".
Let's hope all is well at Epik....love to see Chad's new designs a little birdi has told me about!
ps: Chu Gai
your posts are always very clever...love the Avatar...you crack me up Edited by mike sloan - 12/16/12 at 7:21am