While I have been a pretty outspoken critic of Epik's customer service shortcomings, gosh the posts over the last week or so are a little out of line guys.
I trust that you all are aware that they have been having these end of the year blow outs every year, right? Nothing unusual there. And, after all the orders are processed, shipped, and the dust settles, they typically shut down for the last week or two of the year for the holidays. Same old, same old.
Again, I'm not excusing the normally horrible (imho) customer service, but I'm just not seeing anything out of the ordinary that should reasonably be construed to be prompting all of this failing rhetoric.
If we get deep into January, and there's still no sign, then I'd start worrying, and we'll have to encourage a local to take a field trip, but until then, I just think it's unfair to be going so overboard.
Take a break, enjoy the holidays, and let's see what the new year brings.