Originally Posted by jbrown15
I can't believe people are still defending Epik and their customer service. I wouldn't care how cheap they sell their subs for, stuff like this is unacceptable.
As much as I love Epik and their subs (I have an empire n had a Conquest, father has Dragon) there isn't any excuse not to respond and fix any issues customers have with their subs. It sucks to have a product not working right and not getting any help from them to resolve the issue is frustrating and unacceptable, especially if its been 6wks.
Chad will resolve the issue but this should be handled ASAP. Even if he's out of replacement amps he should let you know that they're back ordered and will resolved when new amps come in.
As far as the rest of his business and how/when he starts taking orders and releases product is totally up to HIM and his business plan. We may not like it but it has been VERY successful for him as his business continues to GROW each year. At least he's not like ED and others who put profit and growth above quality and sustainability of his product. It's an odd way to do business by being closed to restock n build subs for a couple months but this has been his MO for the past 5+ yrs and has worked for him very well.
Also if you haven't been a buyer for a company you don't realize how ordering works and the time frame it takes to get product.
You usually order your product for the year and season 1 YEAR before its released.i would have to order product for 2012 summer at the beginning of the 2011 season and if we sold out of the product it was next to impossible to get those items in again unless the manufacturer has extra items in stock.
Now for custom made items like drivers, baskets and amps that turn around time is very long as they are CUSTOM made and not stock parts so that is where the delay comes from gettin those items in. They can't just be replenished by a phone call as they need to be CUSTOM made and fit into the production line after the manufacturers previous commitments are filled.
Ocasionally the manufacturer can fit in some orders but that is rare and very difficult to do.
Just wanted to explain how the ordering/fulfilling parts process works for 90% of companies and almost 100% for custom made products and I have over 25yrs in this area.
Just some food for thought and I hope chad gets this amp issue resolved ASAP.
Still wanting him to make dual 18" sub and holding my breath that this will be the year as getting rid of my Conquest was the biggest mistake I've made when it comes to my hobbies!!
GOD I MISS that THUMP!! Nothing I've ever heard hit better!!!