Originally Posted by sputter1
It's helpful but it's also self-serving. This is the Epik thread not psa. It's too much like PR don't you think?
Yes, I think one can look at it as self-serving in the sense that folks may become predisposed to consider a purchase from PSA but that's just one of those somewhat unintended consequences. Had Chad or a representative of the company been posting here, I seriously doubt Tom V. would have entered the thread.
I personally find him to be a knowledgeable person and that may be an all time understatement. As has also been noted, he's helpful and IMO not the sort who is constantly pimping his products and company. His participation in this thread has been very measured and reserved. It's the sort of thing that Chad ought to be doing and if Tom's posting is showing up Chad, then Chad has no one to blame but himself.
Now for a bit of an anecdote. My son had been a zealous BMW owner for a number of years. Last year, he was looking to sell/trade his car and perhaps upgrade to a higher model seeing as how his warranty would be running out come the middle of this year. Now, he's big into social media and BMW engaged him via that medium when they were made aware of his intent. But it all fell apart when after they agreed to a 'deal' and he looked to close on it. Apparently the 'deal' was meant to be a funny, ha-ha, joke because they suddenly became silent and would not reply to his tweets. Now, this royally pissed my son off. Had BMW simply indicated they were just joking around, he could have gladly lived with that. But they just went silent. Well as it turns out Audi social media was listening in to the tweets and they stepped in seeing if there was anything they could do. After some public and also private communications, they struck a deal (and boy was it a deal) going so far as to get the car he wanted shipped in and with options that were not available at the dealership.
Now, sure Audi can be considered to be PR but really so what? Chad, like BMW, dropped and continues to drop the ball. They haven't been responsive to their customers - past, present or future - This is resulting in an elementally epic failure. So if Tom gets some business good for him. And should someday Tom start doing a disappearing act like Chad has done, there'll be somebody else who'll rise to the occasion.