Official Epik Subwoofer Thread - Page 638

It's helpful but it's also self-serving. This is the Epik thread not psa. It's too much like PR don't you think?

Whatever it is... I like it. It's much better than nothing.

Sputter1 do you have an Epik sub? So because someone from the industry other then Chad from Epik is trying to help out Epik customers its a PR move?
I'm guessing you're not to familiar with Tom? Because if you were you'd know that Tom just likes to help people out whether they own one of his products or not.

I have to agree. The desire to help is great. But it's walking a fine line coming to this thread to offer help. I think sending these folks PMs would've been more appropriate.

Haha some of you guys are hilarious. Or should I say blindly hopeless, a guy who actually knows what he's talking about tries to help people and the first thing you say is nice PR move. Keep hoping for CS from Chad then.
Edited by jbrown15 - 2/9/13 at 1:04am

Agreed. No PR stunt or ulterior motive, just a classy guy trying to help.

It's pretty obvious something's not right at Epik. No stock for months, and none projected to be available for a few months more? No info about it on their website? Questionable customer service? That doesn't sound like a recipe for success to me. I really hope they make it; between companies that crashed and burned, and ones run by kooks, the ID manufacturers have had a bad run of late. That's not good for the industry.

Yes, I think one can look at it as self-serving in the sense that folks may become predisposed to consider a purchase from PSA but that's just one of those somewhat unintended consequences. Had Chad or a representative of the company been posting here, I seriously doubt Tom V. would have entered the thread.

I personally find him to be a knowledgeable person and that may be an all time understatement. As has also been noted, he's helpful and IMO not the sort who is constantly pimping his products and company. His participation in this thread has been very measured and reserved. It's the sort of thing that Chad ought to be doing and if Tom's posting is showing up Chad, then Chad has no one to blame but himself.

Now for a bit of an anecdote. My son had been a zealous BMW owner for a number of years. Last year, he was looking to sell/trade his car and perhaps upgrade to a higher model seeing as how his warranty would be running out come the middle of this year. Now, he's big into social media and BMW engaged him via that medium when they were made aware of his intent. But it all fell apart when after they agreed to a 'deal' and he looked to close on it. Apparently the 'deal' was meant to be a funny, ha-ha, joke because they suddenly became silent and would not reply to his tweets. Now, this royally pissed my son off. Had BMW simply indicated they were just joking around, he could have gladly lived with that. But they just went silent. Well as it turns out Audi social media was listening in to the tweets and they stepped in seeing if there was anything they could do. After some public and also private communications, they struck a deal (and boy was it a deal) going so far as to get the car he wanted shipped in and with options that were not available at the dealership.

Now, sure Audi can be considered to be PR but really so what? Chad, like BMW, dropped and continues to drop the ball. They haven't been responsive to their customers - past, present or future - This is resulting in an elementally epic failure. So if Tom gets some business good for him. And should someday Tom start doing a disappearing act like Chad has done, there'll be somebody else who'll rise to the occasion.

I don't know him from a "hole in the wall" and I don't own a Epik sub. Should Chad go into PSA and dispense advise?
Maybe he's trying to be helpful but he is the competition and should have taken it to a pm.
Edited by sputter1 - 2/8/13 at 7:21pm

I had no idea who Tom was or that he was affiliated with an Epik competitor until it was pointed out. I think he deserves the benefit of the doubt just as Chad does. IMO there has been a bit of hysteria in this thread.

I do have a Legend that I am quite happy with, but fortunately I have not needed customer service since my purchase. If I do and if I run into a problem, then I will have a complaint. To voice a complaint when one does not have a problem seems pointless and fruitless to me. Monitoring this thread recently has been an interesting exercise in "people-watching"

How about you just worry about Chad posting something, anything in the Epik thread before you start flinging mud at Tom for trying help people out! It's not like Tom has come to the Epik thread and said one bad thing about Chad or his products or even mentioned to someone to just buy a sub from his company instead.
Edited by jbrown15 - 2/8/13 at 11:52pm

He needs to start on this thread first, that might be a very good thing for CS improvement. Maybe the great majority of Epik's customers are people that do not frequent any HT forums? I find that difficult to believe though because they do no advertisment outside the forums that I know of.

Epik used to do banner advertisements but those stopped a few moths ago.

Anyone who recalls TV's posting prior to and in the earlier years of SVS knows Tom has always been sincerely helpful. Helping enthusiasts with problems and issues is a separate act and function from explaining design choices and product strengths or weaknesses. Tom has long suggested competitor's subwoofers in the cases that his own designs had not been mentioned. It's simply his approach and style. I'd much rather have more guys like Tom in the industry than those who can't be bothered to help someone with another company's product, let alone their own product as is the case with Epik.

While I realize this isn't as obvious to consumers vs. us as Internet Direct manufacturers, the reality is that just as AV123 tainted the ID water, poor experiences and failings directly impact consumer confidence with ID audio manufacturers. Those who grasp the greater picture realize it is more a small community market rather than a field of gladiators (despite what some on the forums would love to see! ). Offering some very simple knowledge to troubleshoot is a great way to demonstrate that even in the wake of bad experiences, someone can be big enough to offer some reasonable help. In most cases some troubleshooting to confirm the issue can go a long way toward securing a fix, especially when you know exactly what you need.

Ironically I recall long ago when Chad was much more involved in DIY and the communities. Rather than others having to help Epik's customers, I sincerely hope he or an employee can make the time to engage and provide service to their customers much more in the future rather than simply relying on the lowest price to win the sale.

As I recall Mark, it didn't work out well for the gladiators.

They still advertise on Home Theater Shack !

They probably bought one of those packages that entitles them to certain amenities for a fixed length of time.

I have been running dual Empires for about a year. No issues so far, but I was curious about something. If I did need a replacement amp, does anyone know of a good brand or suitable replacement? I don't want to have to trash these if I have problems since these people seem to have disappeared.

Why not wait until you actually need an amp? Even with the suspect quality it's not like every Empire is going to die. If it does cough up a hairball someday I'm sure there will be options, but it's probably not worth worrying about something that may never happen to you. Crank 'em up and have fun...

Thats exactly why I bought it. Its still an awesome sub.

I have had my Empires just over one year and I love them, I also Crank them hard every night and they just keep on going !

That's precisely what I mean; don't worry until it's time to worry, otherwise you won't enjoy them. Don't sweat it until they stop working, or until you want something new.

Nice to see someone got the inference/joke/reference...

+1

Tom V is helping here and should be much appreciated. Usually, he ends his posts with his company name in his signature. However, I noticed he avoided using his company name when posting in this EPIK thread, which to me clearly indicates his helping nature and no PR work.

EDIT: SOLD! Congrats KidHorn!
Edited by Smitty2k1 - 2/17/13 at 8:28am

If you don't like what you read then ignore
And you are the same guy bashing other user for recommended PSA's sub, called him a fan boy. What's up with that?

I guess you'd have to point me to where I did that.

You forgot? I’ll help you out
Under your profile click all posts and you able to search your own posts
Tom is well knowledge and one of the most respectable people in here, he helping other unconditional. When he talk people listen, he’s a guru in sub's world.
You don’t agree with him, that’s ok, but bashing him in public ... self-serving for trying help other?
Please don’t take this the wrong way, you own him an apology.

I sent you a PM

No one is forcing you to read the thread.

If I have a question about my legend, I would like the option of being able to post in this thread.

If yo get his empire guessing your legend will be up for sale