Originally Posted by JimWilson
In all seriousness, why would you ever consider buying anything from this company again? That's not
an attempt to be antagonistic, it's actually a legitimate question.
It seems the past history with some of the products has been spotty, same with the support. As it sits now they've had nothing to sell for months, and may not again for an equal period of time (if ever). There is no response from anyone, including the owner, save the occasional phone call that gets answered. The last update on their website is about 3 1/2 months old and there's zero participation on the forums, even the threads dedicated strictly to Epik. This has eD written all over it.
I guess since I'm on the outside -- and not looking at it through rose colored glasses -- this situation seems crystal clear; it's time to stick a fork in this company. However, I'm genuinely curious to know why anyone still has faith in Epik. Is there something I'm missing here, or is the situation really as dire as it appears?
Originally Posted by jbrown15
if Epik went out of business
+1000 to what Jim said.
IMO, Epik has gone out of business for all intensive purposes. Why would anyone buy from Epik again with the way they've handled themselves. Epik has literally committed ID business suicide by its actions. As an ID business, all you have is word of mouth, social marketing/identity, and your product to differentiate your brand from the competition. It appears that Epik has failed at all three for a significant amount of time now.
It's sad, and I wish it were not the case. However, Epik has given NO indication of the contrary. How can anyone conclude anything else? One public statement that would take no more than hour to compose, could provide some clarity for folks (even if there are no good answers). Yet we've heard nothing but radio silence...in this case, any response is better than none.
I'm typically not one to jump into owner's thread and post this, but having been an eD customer (even though eD always treated me very well), I hated seeing others get shafted. I feel obligated to cast warnings for potential customers, thus my "broken record" post above.