You can certainly contact the BBB and for that matter the Illinois Attorney General’s office which is charged with consumer protection as all it takes is just a bit of your time. Keep in mind that the IL Secretary of State requires businesses to be registered and I can find no such registration for Epik Subwoofers or anything under Chad’s name.
You say it’s a great sub and while I’m sure many are without problems, there have been more than enough people who have come forward during and after the warranty period to cast serious doubts on that assessment. With the current state of affairs, the resale value of these subs has seriously tanked at least among those buyers who frequent the audio forums. Why, you’re even one of them.
Reliability seems to be the issue here and my guess is that Chad never conducted long terms tests prior to introducing these subs and counted on a specific failure rate that exceeded his expectations. Sure there are plenty of reviews by people and I think even Ricci has done some testing. But keep in mind this is like the JD Powers new car satisfaction ratings. They have some merit but they’re overblown in importance. What person isn’t going to say their new purchase is great? After all, they’ve invested a lot of time and thinking, then when they mention it on a forum, they’re surrounded by others who pat them on the back. But what happens when there are problems? How does it work months or years later? Is the seller, who was so attentive to your questions there still so attentive and proactive?
Sure, some will say how wonderful it is to speak to the owner of the company. They said the same thing about ED. They said the same thing about Schifter. Even Madoff. But I look at this as not necessarily such a good thing because if the person has all this time to chat on the phone, how much time does he have to oversee the day to day running of a company? How much time can he spend on overseeing amplifier testing, verifying the integrity of suppliers, or customer satisfaction? It’s been said that’s because Epik is a small company and this is how they keep costs down but I find this myopic. You can’t have one or two people who own a restaurant and expect them to do all the things necessary like greet the customers, set the tables, do the dishes, serve the customers, cook the food, etc. with any degree of long term viability.
For those who eagerly await what’s in the pipeline and drool at the thought of an 18” sub, I ask why? Because it might be inexpensive? Because it might put out a bit more down low? You’re still going to be dealing with a largely uncommunicative company with a history of questionable reliability, poor cash flow management, and what appears to be sourcing from the bottom tier of overseas suppliers.