Originally Posted by morrischestnut60
What denial? It's a sub. It's not like he would be sitting at his window in a vacuum while waiting for the replacement amp to arrive. There is work, family, hanging out, gym/sports etc. I think we probably find each other a bit strange. Also, Chad seems to send the replacement with tool before the broken amps are returned. I doubt he would be fixing the same broken amp and returning it.
I am not sure we are even on the same page here. Look Chad is not really responding to email, voicemail, forums, etc. Do you honestly believe it is because he is too "overwhelmed with work"? The guy has not shipped a subwoofer since November. I think it is obvious that Chad has fallen on some hard times with his business and I suspect that he is not responding to emails and voicemails for returns and warranty work because he does not have enough replacements, or the money to replace the amp/driver or whatever the issue is. Sure some people get lucky and he picks up the phone and helps out people here and there, but not everyone wants to sit around for months with a broken sub waiting and hoping for Chad to randomly pick up the phone and then randomly shipping them a replacement.
So no, I think your statement about just shipping a broken amp to Chad without any previous communication in the hopes of getting a replacement is a bad idea. You will most likely never get a recplacement or any email/callback and you are stuck paying shipping and not even having the amp on hand for someone else to repair..
I think it makes sense to try and get in touch with Chad if you have a bad amp, but at some point, when do you stop trying and look for somebody else to fix or replace the amp? I doubt I could go more than 3 weeks or so without a working sub, it would drive me nuts....