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Official Epik Subwoofer Thread - Page 645

post #19321 of 20356
I would say th BBB acts as a mediator that looks to see if it can resolve disputes and will make a record of the outcome. But I don't find that many people even check on a company. How many black marks and failing grades has Epik received here yet people are still waiting with great anticipation for them to release new products? Hope springs eternal.

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post #19322 of 20356
I find it funny people would even consider BBB as a meaningful entity. They're pretty lame. I have talked to some people who think it's a gubmint entity, too. One time they called me and said they had a complaint against my business. The complaint was from someone we had not done any business whatsoever with. When informing the sales rep that called of that, funny thing they turned it into a sales pitch to join up.

Just for s**** and giggles I just tried to look up SVS...nada; Power Sound Audio...nada; Hsu Research apparently is a member but there's nothing positive or negative at all guess they're off the complaint radar and pay their fees; Ascend Acoustics....nada; Parasound....nada; Velodyne has an F from one report, though.
post #19323 of 20356
Rythmik is a member.
post #19324 of 20356
Quote:
Originally Posted by lovinthehd View Post

I find it funny people would even consider BBB as a meaningful entity. They're pretty lame. I have talked to some people who think it's a gubmint entity, too. One time they called me and said they had a complaint against my business. The complaint was from someone we had not done any business whatsoever with. When informing the sales rep that called of that, funny thing they turned it into a sales pitch to join up.

Just for s**** and giggles I just tried to look up SVS...nada; Power Sound Audio...nada; Hsu Research apparently is a member but there's nothing positive or negative at all guess they're off the complaint radar and pay their fees; Ascend Acoustics....nada; Parasound....nada; Velodyne has an F from one report, though.

Funny thing.. All those companies you mention.. All of them have far better customer service than Epik.

That is the difference. I agree BBB is not very useful with small internet direct companies, and I think this thread and forum is far more damaging than anything that can be posted in the BBB. Much like eD, the issues with Epik did not just pop up overnight. There have been warning signs for quite some time now. It would behoove Chad to actually respond to the current customers who have legitimate issues before he tries to push new product on unsuspecting buyers.
post #19325 of 20356
I think lovinthehd should disclose what business he owns so I'm sure to never do business with him. He defends Epik's customer service like it's perfectly OK. I would never want to do business with a company that defends this crap.
post #19326 of 20356
I disagree, globalgreg. LovintheHD is entitled to his privacy and to whatever extent he chooses to remain anonymous. Further, IMO, he's not defending their business practices so much as defending Chad's right to run his business as he sees fit. Now my way of thinking is that Chad is running the business into the ground and perhaps that is Lovin's position also. I don't know. Good, spirited debate is a positive thing and I would not want to see people whom I have disagreements with silenced.
post #19327 of 20356
I've never hidden that fact that I think someone would be crazy to buy a sub from Epik, but that's always been based on the fact that the owner is MIA. Not based on the performance of their products. We're coming up on 6 months now with no concrete news from Chad. IMO this is almost a death sentence for an ID company that relies on word of mouth and social media to promote their products. It really is sad to see this happen.
post #19328 of 20356
Quote:
Originally Posted by globalgreg View Post

I think lovinthehd should disclose what business he owns so I'm sure to never do business with him. He defends Epik's customer service like it's perfectly OK. I would never want to do business with a company that defends this crap.

What defending?

I sold that business 13 years ago anyways. Work for a corporation like so many now...

I say I don't have a problem with Epik, because I don't. If you want to keep ragging on it when you don't have to, that's your option.

Likewise, I would never want to deal with you with your attitude and business acumen.
post #19329 of 20356
Quote:
Originally Posted by Chu Gai View Post

I disagree, globalgreg. LovintheHD is entitled to his privacy and to whatever extent he chooses to remain anonymous. Further, IMO, he's not defending their business practices so much as defending Chad's right to run his business as he sees fit. Now my way of thinking is that Chad is running the business into the ground and perhaps that is Lovin's position also. I don't know. Good, spirited debate is a positive thing and I would not want to see people whom I have disagreements with silenced.

Thanks. I agree Chad is taking his opportunities and running them into the ground as far as we can tell. Maybe he's got something going where this won't matter. I don't know. He's not saying. Everything else is speculation. I have been taken care of by Chad is all I know and his product rocks....and sure I was willing to take a risk with less of a "company" with those traditional services and guarantees...that's kinda the spirit of internet based business to an extent, too.
post #19330 of 20356
I've had success filing an issue with the BBB. Not with Epik. With Capital One Bank. They quickly corrected their mistake after filing. Success or failure depends on how much the company values their BBB rating.

I tend to side with lovinthehd's position. Chad has obviously dropped the ball with customer support and has essentially shut down his business.Which is bad. But, I don't view his actions as being any worse than what you would expect from any business shutting their doors. What specifically has Chad done? There are maybe one or two people who had to wait longer than usual to get warranty service. Is this really that bad? Did Chad take orders and not deliver?
post #19331 of 20356
Epik Legend = Epic Failure

Like many of you, I jumped at the chance to buy a Legend on Cyber Monday for 399. Received the sub and watched opening scene on Master & Commander before going to bed. Next day, was running
Auddessey Multi EQ XT and was on 5th of 8 recordings when my receiver stated I had no sub in my set up. Changed cords, receivers, checked fuse (was ok), and has never worked again. So, I got about 1/2 hour of use for 399. No plate amps seem to size correctly without modifying the box. Chad doesn't answer email or calls repeatedly. Finally contacted CC company to charge back or investigate the issue. They just wrote back and sent info to me that Chad sent to them.....he stated that he believes I am happy and satisfied with the equipment and services provided! What a joke.....anyways, I rewired the sub as it had some very cheap 16 gauge wiring, and changed to 12 gauge and connected it to one set of the speaker binding posts and power it with a pro audio 600 rms class H amp that can also do 1900 bridged (doubt this sub could handle that), and sounds pretty decent. I did all of this myself as I don't believe any warranty backed by this individual is valid. Anyways, if this individual ever answered a phone, what would they do......send another POS amplifier? I remember reading a post on here a long time ago where Chad stated that the Legend amp is most reliable amp by far of recent epik lines and that only had issues on one so far due to shipping damage....hahahaha.
post #19332 of 20356
Quote:
Originally Posted by Markucdmc View Post

Epik Legend = Epic Failure

Like many of you, I jumped at the chance to buy a Legend on Cyber Monday for 399. Received the sub and watched opening scene on Master & Commander before going to bed. Next day, was running
Auddessey Multi EQ XT and was on 5th of 8 recordings when my receiver stated I had no sub in my set up. Changed cords, receivers, checked fuse (was ok), and has never worked again. So, I got about 1/2 hour of use for 399. No plate amps seem to size correctly without modifying the box. Chad doesn't answer email or calls repeatedly. Finally contacted CC company to charge back or investigate the issue. They just wrote back and sent info to me that Chad sent to them.....he stated that he believes I am happy and satisfied with the equipment and services provided! What a joke.....anyways, I rewired the sub as it had some very cheap 16 gauge wiring, and changed to 12 gauge and connected it to one set of the speaker binding posts and power it with a pro audio 600 rms class H amp that can also do 1900 bridged (doubt this sub could handle that), and sounds pretty decent. I did all of this myself as I don't believe any warranty backed by this individual is valid. Anyways, if this individual ever answered a phone, what would they do......send another POS amplifier? I remember reading a post on here a long time ago where Chad stated that the Legend amp is most reliable amp by far of recent epik lines and that only had issues on one so far due to shipping damage....hahahaha.

Thanks sucks big time, sorry to hear that. So your credit card company wouldn't do anything to help you out? So credit cards help to double the manufactures warranty, I wonder how that works.
post #19333 of 20356
Quote:
Originally Posted by Markucdmc View Post

Epik Legend = Epic Failure

Like many of you, I jumped at the chance to buy a Legend on Cyber Monday for 399. Received the sub and watched opening scene on Master & Commander before going to bed. Next day, was running
Auddessey Multi EQ XT and was on 5th of 8 recordings when my receiver stated I had no sub in my set up. Changed cords, receivers, checked fuse (was ok), and has never worked again. So, I got about 1/2 hour of use for 399. No plate amps seem to size correctly without modifying the box. Chad doesn't answer email or calls repeatedly. Finally contacted CC company to charge back or investigate the issue. They just wrote back and sent info to me that Chad sent to them.....he stated that he believes I am happy and satisfied with the equipment and services provided! What a joke.....anyways, I rewired the sub as it had some very cheap 16 gauge wiring, and changed to 12 gauge and connected it to one set of the speaker binding posts and power it with a pro audio 600 rms class H amp that can also do 1900 bridged (doubt this sub could handle that), and sounds pretty decent. I did all of this myself as I don't believe any warranty backed by this individual is valid. Anyways, if this individual ever answered a phone, what would they do......send another POS amplifier? I remember reading a post on here a long time ago where Chad stated that the Legend amp is most reliable amp by far of recent epik lines and that only had issues on one so far due to shipping damage....hahahaha.
LOL what he responds to your CC company but not you...Hmmm he seems to be one sneaky guy...I think you need to send your CC company this forum link like today! And let them read the last 10 or so pages Good luck
post #19334 of 20356
Quote:
Originally Posted by Markucdmc View Post

Epik Legend = Epic Failure

Like many of you, I jumped at the chance to buy a Legend on Cyber Monday for 399. Received the sub and watched opening scene on Master & Commander before going to bed. Next day, was running
Auddessey Multi EQ XT and was on 5th of 8 recordings when my receiver stated I had no sub in my set up. Changed cords, receivers, checked fuse (was ok), and has never worked again. So, I got about 1/2 hour of use for 399. No plate amps seem to size correctly without modifying the box. Chad doesn't answer email or calls repeatedly. Finally contacted CC company to charge back or investigate the issue. They just wrote back and sent info to me that Chad sent to them.....he stated that he believes I am happy and satisfied with the equipment and services provided! What a joke.....anyways, I rewired the sub as it had some very cheap 16 gauge wiring, and changed to 12 gauge and connected it to one set of the speaker binding posts and power it with a pro audio 600 rms class H amp that can also do 1900 bridged (doubt this sub could handle that), and sounds pretty decent. I did all of this myself as I don't believe any warranty backed by this individual is valid. Anyways, if this individual ever answered a phone, what would they do......send another POS amplifier? I remember reading a post on here a long time ago where Chad stated that the Legend amp is most reliable amp by far of recent epik lines and that only had issues on one so far due to shipping damage....hahahaha.

Weird that your receiver showed no sub. All of the LFE pre-outs I have seen aren't bidirectional (meaning the sub doesn't send any information to the receiver). I'm not defending Chad/Epik's CS (or parts reliability) here, I'm just curious how the AVR knew that the amp on the sub went out?
Edited by Snowmanick - 4/15/13 at 11:22pm
post #19335 of 20356
My Pioneer receiver doesn't display the little LFE symbol when my subs not hooked up too it, but does when it is hooked up.
Edited by jbrown15 - 4/15/13 at 11:53pm
post #19336 of 20356
Quote:
Weird that your receiver showed no sub. All of the LFE pre-outs I have seen aren't bidirectional (meaning the sub doesn't send any information to the receiver). I'm not defending Chad/Epik's CS (or parts reliability) here, I'm just curious how the AVR knew that the amp on the sub went out?
Edited by Snowmanick - Today at 1:22 am

I think the Audessey mic didn't hear/detect any "bass" that's why it said that.
post #19337 of 20356
Quote:
Originally Posted by Markucdmc View Post

Epik Legend = Epic Failure

Like many of you, I jumped at the chance to buy a Legend on Cyber Monday for 399. Received the sub and watched opening scene on Master & Commander before going to bed. Next day, was running
Auddessey Multi EQ XT and was on 5th of 8 recordings when my receiver stated I had no sub in my set up. Changed cords, receivers, checked fuse (was ok), and has never worked again. So, I got about 1/2 hour of use for 399. No plate amps seem to size correctly without modifying the box. Chad doesn't answer email or calls repeatedly. Finally contacted CC company to charge back or investigate the issue. They just wrote back and sent info to me that Chad sent to them.....he stated that he believes I am happy and satisfied with the equipment and services provided! What a joke.....anyways, I rewired the sub as it had some very cheap 16 gauge wiring, and changed to 12 gauge and connected it to one set of the speaker binding posts and power it with a pro audio 600 rms class H amp that can also do 1900 bridged (doubt this sub could handle that), and sounds pretty decent. I did all of this myself as I don't believe any warranty backed by this individual is valid. Anyways, if this individual ever answered a phone, what would they do......send another POS amplifier? I remember reading a post on here a long time ago where Chad stated that the Legend amp is most reliable amp by far of recent epik lines and that only had issues on one so far due to shipping damage....hahahaha.

You seem pretty knowledgeable about amps and wiring for a first time poster. I am surprised there wasn't an actual "review process" with your CC company. They usually issue a "temporary credit" to your card until their investigation is complete. Based on the post it appears that the sub failed on Audyssey's 5th measurement. You should probably have waited for a replacement, however knowledgeable you are. Has anyone tried shipping their bad amp back with a note while under warranty? If it is broken then it is useless in the sub anyway. Bummer.
post #19338 of 20356
Quote:
Originally Posted by morrischestnut60 View Post

You seem pretty knowledgeable about amps and wiring for a first time poster. I am surprised there wasn't an actual "review process" with your CC company. They usually issue a "temporary credit" to your card until their investigation is complete. Based on the post it appears that the sub failed on Audyssey's 5th measurement. You should probably have waited for a replacement, however knowledgeable you are. Has anyone tried shipping their bad amp back with a note while under warranty? If it is broken then it is useless in the sub anyway. Bummer.

Sounds like Chad is pretty much no longer responding (unless you get really lucky). I don't think the poster had a choice but to do what he did if he wanted a working sub. There is a guy in the eD thread that is repairing eD amps as they break. Epik owners who have a bad amp and cannot get Chad to respond may want to give that a shot. Sound like this person is knowledgeable and has a good track record of working with folks and getting their amps repaired.

If Chad ever gets Epik up and going again, or starts another company, perhaps people can pressure him to pay for the repair (good luck, but worth a try).
post #19339 of 20356
Quote:
Originally Posted by ack_bk View Post

Sounds like Chad is pretty much no longer responding (unless you get really lucky). I don't think the poster had a choice but to do what he did if he wanted a working sub. There is a guy in the eD thread that is repairing eD amps as they break. Epik owners who have a bad amp and cannot get Chad to respond may want to give that a shot. Sound like this person is knowledgeable and has a good track record of working with folks and getting their amps repaired.

If Chad ever gets Epik up and going again, or starts another company, perhaps people can pressure him to pay for the repair (good luck, but worth a try).

The lack of response sucks. I don't think this business is his meal ticket. Consequently, I don't imagine that he would be sitting around waiting for calls if he has no products in stock. I don't recall anyone being denied replacements once they get a hold of him. Not reassuring I agree. However, I don't think it would hurt to ship the broken amp with a note if it is still under warranty. He should have the sales record. I love my Empire and can only imagine how annoying it would be even though it is out of warranty. That being said, reading the thread may create a self-fulfilling prophecy by making you surrender prematurely. I think he should get creative. Send the amp with the order number/receipt and a small note. Sucks yes, but better than no amp.
post #19340 of 20356
Quote:
Originally Posted by morrischestnut60 View Post

The lack of response sucks. I don't think this business is his meal ticket. Consequently, I don't imagine that he would be sitting around waiting for calls if he has no products in stock. I don't recall anyone being denied replacements once they get a hold of him. Not reassuring I agree. However, I don't think it would hurt to ship the broken amp with a note if it is still under warranty. He should have the sales record. I love my Empire and can only imagine how annoying it would be even though it is out of warranty. That being said, reading the thread may create a self-fulfilling prophecy by making you surrender prematurely. I think he should get creative. Send the amp with the order number/receipt and a small note. Sucks yes, but better than no amp.

He does not answer email or phone messages. Sorry, but that is just horrible. The least he could do would be to return email and phone messages if he is truly still open for business. Whether or not Epik is his meal ticket (which I cannot imagine it is at this point) or not is regardless. He offers a warranty on his product and essentially does not honor it by not responding to warranty claims.

I would be very reluctant to just ship something to him (you would be paying shipping costs) if the guy cannot even take 10 seconds to post an update on his website or return email or phone calls. If you have the amp, you might as well ship it to somebody who will actually pick up the phone or answer an email and can repair it. Sucks to have to do this when you were supposed to have a warranty, but Chad has really tarnished his brand name and reputation with his lack of communication.
post #19341 of 20356
Quote:
Originally Posted by ack_bk View Post

He does not answer email or phone messages. Sorry, but that is just horrible. The least he could do would be to return email and phone messages if he is truly still open for business. Whether or not Epik is his meal ticket (which I cannot imagine it is at this point) or not is regardless. He offers a warranty on his product and essentially does not honor it by not responding to warranty claims.

I would be very reluctant to just ship something to him (you would be paying shipping costs) if the guy cannot even take 10 seconds to post an update on his website or return email or phone calls. If you have the amp, you might as well ship it to somebody who will actually pick up the phone or answer an email and can repair it. Sucks to have to do this when you were supposed to have a warranty, but Chad has really tarnished his brand name and reputation with his lack of communication.

Why regurgitate the obvious? How many posts does it take to state that it is unacceptable? 10, 100, 1000. It's as if some of you folks assume Chad spends as much time(if any) reading this forum as you spend posting. Sometimes life thows you a a curveball and you have to work with what you have. One.
post #19342 of 20356
Quote:
Originally Posted by morrischestnut60 View Post

Why regurgitate the obvious? How many posts does it take to state that it is unacceptable? 10, 100, 1000. It's as if some of you folks assume Chad spends as much time(if any) reading this forum as you spend posting. Sometimes life thows you a a curveball and you have to work with what you have. One.

Which is why I mentioned the eD thread where folks have had good luck getting their amps repaired by someone who is actually responsive and does what they say they will do. Which is a lot more helpful than just telling people to keep trying to work with Chad or just ship your amp to him without any prior contact or authorization by him that he will do the work and ship it back. Sounds like someone is still in denial.....
post #19343 of 20356
Anyone looking for an Epik Empire in the Chicago area? Just moved in to a super small apartment and need to make room.
Thanks
post #19344 of 20356
Quote:
Originally Posted by Hksvr4 View Post

I think the Audessey mic didn't hear/detect any "bass" that's why it said that.

Ah. I thought he meant movies/cd's when he said "recordings." If he meant test tones, that makes a lot more sense. Thanks.
post #19345 of 20356
Quote:
Originally Posted by ack_bk View Post

Which is why I mentioned the eD thread where folks have had good luck getting their amps repaired by someone who is actually responsive and does what they say they will do. Which is a lot more helpful than just telling people to keep trying to work with Chad or just ship your amp to him without any prior contact or authorization by him that he will do the work and ship it back. Sounds like someone is still in denial.....

What denial? It's a sub. It's not like he would be sitting at his window in a vacuum while waiting for the replacement amp to arrive. There is work, family, hanging out, gym/sports etc. I think we probably find each other a bit strange. Also, Chad seems to send the replacement with tool before the broken amps are returned. I doubt he would be fixing the same broken amp and returning it.
post #19346 of 20356
Quote:
Originally Posted by morrischestnut60 View Post

What denial? It's a sub. It's not like he would be sitting at his window in a vacuum while waiting for the replacement amp to arrive. There is work, family, hanging out, gym/sports etc. I think we probably find each other a bit strange. Also, Chad seems to send the replacement with tool before the broken amps are returned. I doubt he would be fixing the same broken amp and returning it.

I am not sure we are even on the same page here. Look Chad is not really responding to email, voicemail, forums, etc. Do you honestly believe it is because he is too "overwhelmed with work"? The guy has not shipped a subwoofer since November. I think it is obvious that Chad has fallen on some hard times with his business and I suspect that he is not responding to emails and voicemails for returns and warranty work because he does not have enough replacements, or the money to replace the amp/driver or whatever the issue is. Sure some people get lucky and he picks up the phone and helps out people here and there, but not everyone wants to sit around for months with a broken sub waiting and hoping for Chad to randomly pick up the phone and then randomly shipping them a replacement.

So no, I think your statement about just shipping a broken amp to Chad without any previous communication in the hopes of getting a replacement is a bad idea. You will most likely never get a recplacement or any email/callback and you are stuck paying shipping and not even having the amp on hand for someone else to repair..

I think it makes sense to try and get in touch with Chad if you have a bad amp, but at some point, when do you stop trying and look for somebody else to fix or replace the amp? I doubt I could go more than 3 weeks or so without a working sub, it would drive me nuts....
post #19347 of 20356
I'm thankful that my amp was replaced before his disappearance. Now I'm just crossing my fingers that nothing goes wrong with it going forward.

Justin
post #19348 of 20356
Quote:
Originally Posted by JustinHEMI05 View Post

I'm thankful that my amp was replaced before his disappearance. Now I'm just crossing my fingers that nothing goes wrong with it going forward.

Justin

Well I spoke to soon. Sat down to watch "Red Dawn" tonight, and notice and extreme lack of bass..., at first I thought, "gosh, this LFE track sucks!" Then I went over to the sub..., no power light. Yanked out the amp, looked around, didn't see anything amiss, turned it on, and it worked. I didn't do anything other than pull it out and put it back in. Maybe there is a loose connection or something, I'll have to look closer tomorrow.

I think I'll also look at unloading this locally and getting an HSU.

Justin
post #19349 of 20356
Wish we know what the TS parameters on these 12" & 15" drivers are so that we can find a suitable replacement amp if needed.
post #19350 of 20356
Update (or lack thereof) on my situation:

After being told a couple of weeks ago by Chad that a replacement amp would be FedExed to my address, I haven't seen anything.

I've tried calling, and get voicemail only of course.

I'll keep trying, but if nothing comes of it I'm going to give one of those Dayton or Yung amps from Parts Express a try - may as well get some use out of those drivers and enclosure!

I also emailed Vistar (likely manufacturer of the Epik-branded amps) to ask whether they sold direct retail or had a US distributor, but I don't really expect a reply any time soon. Has anyone had success sourcing a Vistar amplifier?

Let's see, subwoofer failed, and then pool pump failed. I'm guessing Air Conditioning is next for the trifecta.

sigh...

shinksma
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