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Official Epik Subwoofer Thread - Page 652

post #19531 of 20352
Quote:
Originally Posted by ratm View Post

Posted a new thread but I'll put it here as well...

EPIK BLOG UPDATE

Here's my favorite part..."We have been taking care of customers warranty issues, but know that a few have fallen through the cracks." And where did their "small batch" of Legends magically appear from?

Gear mentioned in this thread:

post #19532 of 20352
Quote:
... sometimes a picture is worth a thousand words ...
But sometimes a paragraph a week - or once a month or, hell, even quarterly! - is worth one picture and a bunch of promises every six months. Lame.

That said, if he does deliver on his picture and his promises, I hope he does well and, more importantly, I hope he treats all of his customers properly.
post #19533 of 20352
Quote:
Originally Posted by eljaycanuck View Post

But sometimes a paragraph a week - or even a paragraph a month, or maybe quarterly - is worth one picture every six months. Lame.

Quarterly. Awesome
post #19534 of 20352
Well, having not gone through any of the warranty problems, I am interested to see what's in the pipeline.
post #19535 of 20352
From epik's blog, new product is coming in July
post #19536 of 20352
18" subwoofer I'm excited I have a phoenix now would love anther 18 incher
post #19537 of 20352
Yea, it's unfortunate what happened to Epik. From all indications they had quite a lot of value for the money, but the past 6 months or so has probably tarnished their image beyond repair. I think now that PSA is firmly establish Epik is going to have a tough road ahead of them.
post #19538 of 20352
Quote:
Originally Posted by JimWilson View Post

Yea, it's unfortunate what happened to Epik. From all indications they had quite a lot of value for the money, but the past 6 months or so has probably tarnished their image beyond repair. I think now that PSA is firmly establish Epik is going to have a tough road ahead of them.

I don't know. if this new sub(s) are as great as he makes it sound, it could be what they need to get back in the scene. If they build a real solid unit, I think people would go slowly go back. They really have to be badass though. I think it's cool they didn't fold after all. This summer is going to be sick with the new models coming out from PSA and now apparently a whole new epik line. They really have to deliver on this.
post #19539 of 20352
Quote:
Originally Posted by Tom Bley View Post

Wow! Finally, Some news but, 6 months to late IMO. I feel sorry for those that have had issues with their subs and have tried to e-mail & phone Epik while they where off designing new subs instead of taking care of their customers. rolleyes.gif

So weren't you going to drop by or something? How many people weren't taken care of?
post #19540 of 20352
If you believe their story, this is the worst business model ever:

Step 1: sell off all your inventory at firesale prices
Step 2: produce no product and ignore your customers for 6 months
Step 3: announce a shiny new product line that isn't available yet (or ever perhaps)

Forums like this are the lifeblood of ID companies (ask 1000 people on the street, and I bet 0% of them have heard of HSU, SVS, Outlaw, PSA, etc). I don't see how Epik can recover from this, but best of luck to them...
post #19541 of 20352
Just stating my experience but back when i was considering getting the legends and was hesitant because of all the negative postings about customer service I emailed them and got a response a day later. My legends are still working great and my experience has been positive (hopefully it continues that way) so in my opinion I don't feel their reputation has been tarnished
post #19542 of 20352
Quote:
Originally Posted by sealteamz6 View Post

Just stating my experience but back when i was considering getting the legends and was hesitant because of all the negative postings about customer service I emailed them and got a response a day later. My legends are still working great and my experience has been positive (hopefully it continues that way) so in my opinion I don't feel their reputation has been tarnished

In your opinion Epik's reputation has not been tarnished?? eek.gif Read the last 20 pages, they are full of FACTS that will change your opinion.

And if then if your still not convinced, email Chad, tell him your subwoofer does not work and that you believe your amp is blown, see if you get a reply wink.gif
post #19543 of 20352
Quote:
Originally Posted by JimWilson View Post

Yea, it's unfortunate what happened to Epik. From all indications they had quite a lot of value for the money, but the past 6 months or so has probably tarnished their image beyond repair. I think now that PSA is firmly establish Epik is going to have a tough road ahead of them.

Agreed and the fact the PSA Triax is comming out takes away some of the excitement about a new sealed sub.

I won't recommend anyone by Epik every again. You don't go missing for 6 months and expect everything to be peachy. You don't do that yo your customers. I don't care what reasons they want to give you don't do that.
post #19544 of 20352
IIRC, since Epik started operations, they've had two different addresses. If you were to pass by, perhaps you could see if they have moved out and there will be a third.up to you though.
post #19545 of 20352
Quote:
Originally Posted by sealteamz6 View Post

Just stating my experience but back when i was considering getting the legends and was hesitant because of all the negative postings about customer service I emailed them and got a response a day later. My legends are still working great and my experience has been positive (hopefully it continues that way) so in my opinion I don't feel their reputation has been tarnished

Personally I've had a pretty good experience with Epik too. I bought an Empire a couple years ago... the amp did die last year... but I called and Chad answered first call... seemed like a nice guy and I had a replacement amp within a week. Based on that experience I felt OK buying a Legend during the black Friday sale.

BUT, after hearing about the experience of others since then through this thread, I will never buy or recommend another Epik product. Just not worth the risk when there are other companies with similar performing products that provide better, more consistent customer service. Epik might survive and might even thrive but their reputation has definitely been tarnished and they've certainly lost customers because of it.
post #19546 of 20352
Quote:
Originally Posted by Chu Gai View Post

IIRC, since Epik started operations, they've had two different addresses. If you were to pass by, perhaps you could see if they have moved out and there will be a third.up to you though.

I've been to the first address to pick up subs. I'm not even going to bother going to the second address. It seems the person that e-mailed them this week and asked them if they were still in business & now finally posting on their site as to what is going on will satisfy most people. Just a strange way to do business IMO. I'm out.
post #19547 of 20352
It has been 9 MONTHS since I contacted Epik regarding my Phoenix which never turned back on. Until this day I have not received a reply after A LOTTTTTT of emails. I sent them an email and hopefully respond back. I will pay for whatever I need to get this thing working again. All I wanted was a damn response.
post #19548 of 20352
Quote:
Originally Posted by sealteamz6 View Post

Just stating my experience but back when i was considering getting the legends and was hesitant because of all the negative postings about customer service I emailed them and got a response a day later. My legends are still working great and my experience has been positive (hopefully it continues that way) so in my opinion I don't feel their reputation has been tarnished

LOL...so what about the other hundred+ folks that have been screwed over?
post #19549 of 20352
Quote:
Originally Posted by basshead81 View Post


LOL...so what about the other hundred+ folks that have been screwed over?[/quote]

Curious, how did you come up with that number? I don't think there are even that many people reporting an issue in this entire thread let alone those in the last few months that reported to return contact....there were some but the number is fairly low and yet during that time people also reported having been taken care of, albeit not immediately (and with no one here actually knowing anything but what's posted.....like the hundred plus folk you claim.

Whatever, those who remain interested will and those who aren't won't....Chad will be the only one to really know in the end how his communication skills have affected his business when the new 18" is available...
post #19550 of 20352
[quote

Curious, how did you come up with that number? I don't think there are even that many people reporting an issue in this entire thread let alone those in the last few months that reported to return contact....there were some but the number is fairly low and yet during that time people also reported having been taken care of, albeit not immediately (and with no one here actually knowing anything but what's posted.....like the hundred plus folk you claim.

Whatever, those who remain interested will and those who aren't won't....Chad will be the only one to really know in the end how his communication skills have affected his business when the new 18" is available...[/quote]



You seem to go to great lengths to defend a company with extremely poor business practices that have been well documented right here in this thread. Why is that?
Edited by jbrown15 - 6/6/13 at 9:17am
post #19551 of 20352
Exactly my thoughts as well jbrown! Epik is a joke at best...its pretty obvious by reading thru this thread.
post #19552 of 20352
Quote:
Originally Posted by jbrown15 View Post

[quote

Curious, how did you come up with that number? I don't think there are even that many people reporting an issue in this entire thread let alone those in the last few months that reported to return contact....there were some but the number is fairly low and yet during that time people also reported having been taken care of, albeit not immediately (and with no one here actually knowing anything but what's posted.....like the hundred plus folk you claim.

Whatever, those who remain interested will and those who aren't won't....Chad will be the only one to really know in the end how his communication skills have affected his business when the new 18" is available...


You seem to go to great lengths to defend a company with extremely poor business practices that have been well documented right here in this thread. Why is that?[/quote]

I don't think he is defending Epik/Chad. I think he is defending their right to run their business the way they see fit even if it is poor business practice. It's like the whiny generation. So annoying!

That being said, there are some with legitimate claims. However, they get lost in the chorus of those Non-owners who bombard the thread with repetiive posts whining about a Company they do not own. It sucks because it changes the mentality for those with legitimate issues. I wouldn't want to deal with the bad attiitude either. I am not sure why anyone with a barebone business would sit around on their as* waiting for in/out-of-warranty calls.

I own an Empire and never had an issue with it. Absolutely love it. Does that mean that those Epik owners with issues have no claim? Ofcourse not. I am just saying that the mean girls should be quiet so that those owners with issues can be heard.

I am currently contemplating a pair of American Cherry XS30s. However, I am still interested in seeing what Epik has in store. It probably won't alter my plans but it has nothing to do with how the man run his business. I am merely doing what some here fail to see, which is the reality that we can exercise our choices.
post #19553 of 20352
Quote:
Originally Posted by jbrown15 View Post

[quote

Curious, how did you come up with that number? I don't think there are even that many people reporting an issue in this entire thread let alone those in the last few months that reported to return contact....there were some but the number is fairly low and yet during that time people also reported having been taken care of, albeit not immediately (and with no one here actually knowing anything but what's posted.....like the hundred plus folk you claim.

Whatever, those who remain interested will and those who aren't won't....Chad will be the only one to really know in the end how his communication skills have affected his business when the new 18" is available...



You seem to go to great lengths to defend a company with extremely poor business practices that have been well documented right here in this thread. Why is that?[/quote]

You seem to have a reading comprehension issue. Just because I'm not coming here as a non-owner like you and bag on and whine about Epik doesn't mean I'm defending them. I simply don't have any particular issues with them, they took care of me just fine. Is the way they're dealing with communication good? No and I said as much, but that's what it is. Heck, I'm still interested in their product. I'm just trying to keep it real rather than exaggerate, especially from those who just drop by to share their displeasure in how Epik chooses to run the business, call it a counter balance or something. Good grief if people complained about most large corporations with similar crappy customer service, or their bankers and the mess we're in from their gambling, or their politicians.....but mess with a guys sub recommendations he can make on forums.... rolleyes.gif

In any case, I still wonder how many people in this thread have a current issue that hasn't been addressed by Epik. This is not like AV123 or eD from what I see. Show me 100 people that haven't been taken care of. I challenge you to add up every single problem in this multi year thread and come up with that number. But what do you care, you own PSAs...so go chat with Tom at 3am or whatever floats your boat. tongue.gif
post #19554 of 20352
IMO, with Epiks history of non-existant CS, you'd be a moron to throw money in their direction. If you like to gamble, it might be a good sub to play with. smile.gif

Wish everyone the best of luck with their warranty claims...

Mike
post #19555 of 20352
Quote:
Originally Posted by lovinthehd View Post


In any case, I still wonder how many people in this thread have a current issue that hasn't been addressed by Epik. This is not like AV123 or eD from what I see. Show me 100 people that haven't been taken care of. I challenge you to add up every single problem in this multi year thread and come up with that number. But what do you care, you own PSAs...so go chat with Tom at 3am or whatever floats your boat. tongue.gif
Add me to this list. I have had a broken sentinel since November of last year. I called every day for 2 weeks straight and left voicemails. I left emails every 3 days and finally gave up after 3 weeks of no response. I bought a sub from HSU and emailed them about a particular setting on it. I got a response within 8 hours. I'll never recommend Epik or buy another product of theirs ever again.
post #19556 of 20352
I have just talked to Chad at 11:39am PST, asking about the status of getting two new Conquest grill replacements. He apologized for the delay, and will be working on them in the next couple of weeks. He also went over how he's going to possibly go bigger than the Conquest and the tube subwoofers he is working on, being able to go down to 10 or 13 Hz... and double cabinet thickness of anything currently available. I know this doesn't mean much to those who have been waiting or unable to contact him, but I did talk to him today.
post #19557 of 20352
it's called euphoria. Time spent ranting of AVS vs time spent trying to get a hold of the man.
eek.gifbiggrin.gif
post #19558 of 20352
Quote:
Originally Posted by Cvetan1 View Post

IMO, with Epiks history of non-existant CS, you'd be a moron to throw money in their direction. If you like to gamble, it might be a good sub to play with. smile.gif

Wish everyone the best of luck with their warranty claims...

Mike

Some people say the same thing about folks who buy American cars which didn't stop me from buying that damn Co:mad:rsica. They used to say the same thing about Hyundai and Kia Motors. Then there is Old Nay, Walmart, Bob;s Furniture Stores..biggrin.gif.
post #19559 of 20352
Quote:
Originally Posted by Kartoon2005 View Post

It has been 9 MONTHS since I contacted Epik regarding my Phoenix which never turned back on. Until this day I have not received a reply after A LOTTTTTT of emails. I sent them an email and hopefully respond back. I will pay for whatever I need to get this thing working again. All I wanted was a damn response.
i guess you were one of the "fell through the cracks" customers.
post #19560 of 20352
Instead of building new designs, chad should be responding to this thread and getting his previous customers taken care of...

Epik fail should be the companies slogan.
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