Originally Posted by jbrown15
Curious, how did you come up with that number? I don't think there are even that many people reporting an issue in this entire thread let alone those in the last few months that reported to return contact....there were some but the number is fairly low and yet during that time people also reported having been taken care of, albeit not immediately (and with no one here actually knowing anything but what's posted.....like the hundred plus folk you claim.
Whatever, those who remain interested will and those who aren't won't....Chad will be the only one to really know in the end how his communication skills have affected his business when the new 18" is available...
You seem to go to great lengths to defend a company with extremely poor business practices that have been well documented right here in this thread. Why is that?[/quote]
I don't think he is defending Epik/Chad. I think he is defending their right to run their business the way they see fit even if it is poor business practice. It's like the whiny generation. So annoying!
That being said, there are some with legitimate claims. However, they get lost in the chorus of those Non-owners who bombard the thread with repetiive posts whining about a Company they do not own. It sucks because it changes the mentality for those with legitimate issues. I wouldn't want to deal with the bad attiitude either. I am not sure why anyone with a barebone business would sit around on their as* waiting for in/out-of-warranty calls.
I own an Empire and never had an issue with it. Absolutely love it. Does that mean that those Epik owners with issues have no claim? Ofcourse not. I am just saying that the mean girls should be quiet so that those owners with issues can be heard.
I am currently contemplating a pair of American Cherry XS30s. However, I am still interested in seeing what Epik has in store. It probably won't alter my plans but it has nothing to do with how the man run his business. I am merely doing what some here fail to see, which is the reality that we can exercise our choices.