Originally Posted by stretchb0x
Love my Dynasty, experienced above average customer service from Chad and am very eager to see new subs from Epik.
While I find the timing of your first post and the content of it somewhat amusing given the current context of this thread....
I believe you when you say you got good CS from Chad back-in-the-day. I bet when he had only sold a few dozen/hundred subwoofers he was very available for any issue that may arise. That's why he had a good rep as someone who responded well to customer concerns (even if it took a couple of phone calls and he was poor at emails). He built up a reasonable reputation.
But after selling in the quantities he achieved last year, it is obvious he forgot to scale his CS capabilities (or chose not to...). If he could handily manage CS himself with 500 units sold while still managing the rest of the business, designing, etc, I wouldn't be surprised - at a 10% failure rate, only 50 people would ever call. But if he has since then sold 10000 units (picking a number out of the air), then he needs to have 20 times as much "CS" support time. If he was spending at most an hour per week, he would now need someone working at least half-time to manage the issues. And I suspect many of my estimated numbers in that hypothetical extrapolation are understated.
So he has now ruined that reputation.
Anyway, yes, I will be exploring the use of an external amp sooner than later. Still looking at the Behringer NU3000 iNuke as a strong contender. Again, the only concern I have is the fact that the "stock" amp used in the Empire had an internal roll-off below 20Hz, so all content below 15 Hz was pretty well filtered out. These external amps don't usually have that, and the parametric EQs, if available on a particular model, do not go that low - they are meant for boosting or cutting above 20 Hz. Now maybe my typical media doesn't have the ultra-low content that concerns me, but I'd like to know I have it handled before I separate the cones from the surrounds...