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Error message on screen of my Panny?

post #1 of 20
8/5/07 at 10:27am
Thread Starter 
I have my Panny 50/75u hooked up to my STB via HDMI.
Turned on my TV this morning and the screen says:
"Your TV does not allow display of this program through the DVI input source.
Please choose another TV input source".

I havent changed anything regarding inputs and have had a beautiful pic since I bought it a week ago.
Any idea what the issue might be?
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post #2 of 20
8/7/07 at 8:23pm
Quote:
Originally Posted by kwitel View Post

I havent changed anything regarding inputs and have had a beautiful pic since I bought it a week ago.
Any idea what the issue might be?


My Olevia just popped up with the same message. My STB rebooted about 30min earlier too... do you have one of the new TWC Scientific Atlanta boxes?
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post #3 of 20
8/8/07 at 5:59am
Quote:
Originally Posted by kwitel View Post

I have my Panny 50/75u hooked up to my STB via HDMI.
Turned on my TV this morning and the screen says:
"Your TV does not allow display of this program through the DVI input source.
Please choose another TV input source".

I havent changed anything regarding inputs and have had a beautiful pic since I bought it a week ago. Any idea what the issue might be?

It's not the TV. If i'm not mistaken, apparently whatever program caused the message to pop up has been flagged by the producers to not allow it to be output via DVI, where it is possible to be recorded. I presume your cable STB has a DVI output and not HDMI right? If so, it's an HDCP thing with your cable company.
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post #4 of 20
8/8/07 at 7:28am
HDCP works over DVI, so it's not a DVI-specific thing. However, it is undoubtedly an HDCP content protection issue between the STB and the TV. Somebody needs a firmware update.
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post #5 of 20
8/9/07 at 5:37am
I am getting the same message with a Scientific Atlanta 4250 STB and a Sony LCD and am awaiting 9 AM when I can lay this all out for the local TW Cable folks. Last night I was getting programming behind the message. By the way, I also get this message whether I'm using HDMI, component or S-Video hook-up.
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post #6 of 20
8/25/07 at 8:31pm
I'm having the same problem with my Vizio 52" LCD GV52LF. I have Time Warner cable hooked up to the SA 4250HDC via HDMI. The TV is fine all day, but each morning I have to unplug the box to hard reboot.

Each morning I get the message "Your TV does not allow display of this program through the DVI input source. Please choose another input source"

I'm not using the DVI input source only coax and HDMI. There is no way to get the error message off the screen other than a hard reboot of the box. If I don't unplug the box long enough 5-10 minutes, I don't get a "guide" or "menu" screen from the SA4250 box.

Its a hassle rebooting every morning, but the TW techs answer is that HDMI doesn't work with that box. The picture and sound quality is far superior with HDMI so I will live with the daily reboot for now.
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post #7 of 20
8/25/07 at 9:02pm
Are you turning your cable box off at night? If so, maybe you should just leave it on all the time (that's what i do with my two SA8300HD DVRs).

If you are turning the cable box off at night, maybe try turning the TV on before turning the cable box on - that often works on various cable STBs because the TV needs to be already on when the cable box sends it's HDCP query to the TV, and the TV is able to answer back.
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post #8 of 20
8/25/07 at 9:17pm
Quote:
Originally Posted by RandyWalters View Post

Are you turning your cable box off at night? If so, maybe you should just leave it on all the time (that's what i do with my two SA8300HD DVRs).

If you are turning the cable box off at night, maybe try turning the TV on before turning the cable box on - that often works on various cable STBs because the TV needs to be already on when the cable box sends it's HDCP query to the TV, and the TV is able to answer back.

That sucks, if you only watch 5 hours of TV a day leaving the cable box on all day is such a waste of electricity
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post #9 of 20
8/25/07 at 10:07pm
Quote:
Originally Posted by 6SpeedTA95 View Post

That sucks, if you only watch 5 hours of TV a day leaving the cable box on all day is such a waste of electricity

The amount of juice a cable box uses is negligeable. Even if it's a few bucks a month, the amount of time it may save by not having to wait several minutes per day for a reboot, 30 times a month, makes it more than worth it. My personal time is my most valueable asset
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post #10 of 20
8/26/07 at 9:12am
Quote:
Originally Posted by RandyWalters View Post

The amount of juice a cable box uses is negligeable. Even if it's a few bucks a month, the amount of time it may save by not having to wait several minutes per day for a reboot, 30 times a month, makes it more than worth it. My personal time is my most valueable asset

Is that only happening on HD Boxes or something? My box comes on and off with no issues at all. Friend of mine with HD doesn't have any issues??? Just the box brand then?
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post #11 of 20
8/26/07 at 10:11am
Quote:
Originally Posted by davenand View Post

I'm having the same problem with my Vizio 52" LCD GV52LF. I have Time Warner cable hooked up to the SA 4250HDC via HDMI. The TV is fine all day, but each morning I have to unplug the box to hard reboot.

Each morning I get the message "Your TV does not allow display of this program through the DVI input source. Please choose another input source"

I'm not using the DVI input source only coax and HDMI. There is no way to get the error message off the screen other than a hard reboot of the box. If I don't unplug the box long enough 5-10 minutes, I don't get a "guide" or "menu" screen from the SA4250 box.

Its a hassle rebooting every morning, but the TW techs answer is that HDMI doesn't work with that box. The picture and sound quality is far superior with HDMI so I will live with the daily reboot for now.

I should point out that the message you're getting is not the same as the message the OP is getting. These are two completely different issues - one is that a program is flagged by the producers to not allow it to be broadcast over a certain type of input, while the other message is due to an HDCP handshake problem between the STB and the TV.

The HDCP handshake problem is usually caused by a junky cable STB, but some TVs seem to be somewhat incompatible with a particular STB and will not allow the handshake to be completed. I sometimes have this problem with my SA8300HD but never with my Tivo S3 (both connected to the TV through an HDMI splitter/switcher). And my older plasma is a little shakier than my new plasma so the TV does have something to do with it as well.
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post #12 of 20
8/26/07 at 8:01pm
Quote:
Originally Posted by RandyWalters View Post

I should point out that the message you're getting is not the same as the message the OP is getting. These are two completely different issues - one is that a program is flagged by the producers to not allow it to be broadcast over a certain type of input, while the other message is due to an HDCP handshake problem between the STB and the TV.

The HDCP handshake problem is usually caused by a junky cable STB, but some TVs seem to be somewhat incompatible with a particular STB and will not allow the handshake to be completed. I sometimes have this problem with my SA8300HD but never with my Tivo S3 (both connected to the TV through an HDMI splitter/switcher). And my older plasma is a little shakier than my new plasma so the TV does have something to do with it as well.

Thank you for the feedback. I thought because I was the same error message it may be the same root cause. I have tried leaving the box on all night, turning off the box at night and powering the TV on first, then the box & vice versa. Nothing seems to resolve the problem. I should note that I can leave either/both the TV and SA 4250HD off for hours each day and fire them up with no problem. Something happens to the handshake in the wee hours of the morning to upset the balance I've achieved after the daily reboot.

I'm going to upgrade to the HD DVR box from TW to see if that resolves the problem.
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post #13 of 20
9/22/07 at 7:42am
For those afflicted by the same error message as OP, was anyone ever able to resolve the HDMI handshake issue? I just received this STB yesterday, and am receiving the exact same error with my Samsung 4665.

Any help would be greatly appreciated. Thanks!
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post #14 of 20
9/22/07 at 1:24pm
I am getting the same error on all inputs, just plain video, hdmi, or svideo especially when watching through my replay tv box. Rebooting the 4250HD does seem to help but it's hit or miss as to when the error occurs. I leave the stb on all the time so it works with the replay tv. TV is pioneer 5080HD
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post #15 of 20
10/2/07 at 2:42pm
Any solution to your problem? I have same issue with an older Sharp Aquos LC32G4U with a TWC NYC SA 4250HDC with HDMI cable. Any way to set resolution beyond 1080 with this setup? There is no pattern to starting up tv or stb first - sometimes it works - other times it doesn't - i'm afraid to turn the system off and have to reboot every time.
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post #16 of 20
10/11/07 at 8:38am
I talked to Time Warner tech support and this is a known issue with the 4250 STB. It is a handshake problem through the HDMI cable. The only way to attempt to prevent it is to turn off both the TV and STB at the same time and on at the same time. What the "same time" means was not explained nor which should be turned on or off first. I may just go back to the component cable and be done with the whole mess or just give back the STB and save myself $8/mo.
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post #17 of 20
10/12/07 at 2:22pm
Component cable seems to have made the problem go away. Iteresting that I don't have this problem with my DVD player that also uses HDMI.
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post #18 of 20
11/26/07 at 9:22am
I have exact same problem with my Elite 110FD and 4250HDC cable box. The problem happens every time i turn of the TV. When TV is turned back on, i get the HDCP error and to fix it the cable box needs to be rebooted, ofcourse until the TV is turned off again. Apparently the HDMI handshake is not working properly on the cable box, since everyone seems to have this problem.
This completely pisses me off because they are essentially beta testing crappy DRM scheme on their consumers. If they want content protection, at least implement the damn thing right... wishful thinking i guess. I just wish there was someone i could complain (who is competent, calling Time Warner drones and telling them "i have a problem with HDCP" will do little good, plus they will say just use component....
Link: arstechnica.com/news.ars/post/20070121-8665.html
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post #19 of 20
11/26/07 at 9:29am
Quote:
Originally Posted by Legendm3 View Post

I have exact same problem with my Elite 110FD and 4250HDC cable box. The problem happens every time i turn of the TV. When TV is turned back on, i get the HDCP error and to fix it the cable box needs to be rebooted, ofcourse until the TV is turned off again. Apparently the HDMI handshake is not working properly on the cable box, since everyone seems to have this problem.
This completely pisses me off because they are essentially beta testing crappy DRM scheme on their consumers. If they want content protection, at least implement the damn thing right... wishful thinking i guess. I just wish there was someone i could complain (who is competent, calling Time Warner drones and telling them "i have a problem with HDCP" will do little good, plus they will say just use component....
Link: arstechnica.com/news.ars/post/20070121-8665.html

Not sure if this will help, but I was finally able to eliminate this issue by doing the following:
- Swapped my previous cable box for one with latest firmware (same model, just new firmware)
- Make sure to *always* turn on the TV first, then other components (cable box, receiver, etc.)

Nowadays, as long as TV is turned on first I never receive the HDCP errors.
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post #20 of 20
11/28/07 at 10:43am
I'm getting this error message too on a new TV and a new SA box. I have the 4250HDC box (received two days ago) hooked up to a Sony Bravia A3000 (received on Black Friday). After a reboot of the box what causes the message to pop up is switching between inputs on the tv. When I come back to HDMI (what the cable box is plugged into) the message pops up and stays up no matter what I do until it is reset. The message even stays up when the box is turned off or I switch to component ouput . The only way to get by it is to unplug the hdmi cable before I switch inputs. I'm having a Time Warner tech come out to work on it tommorow and see if he can do anything. I'll let you know if it's resolved.

I love HDCP
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