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Denon 3808 & 4308 Bugs, undesired features, and enhancements desired - Page 20

post #571 of 2275
Quote:
Originally Posted by mumstead View Post

Has anybody else had the problem of just getting "connection failed" when they try to do the update? I get "please wait" for about 10 seconds then "connection failed" All of my other network functionality works fine. I have tried everything I can think of including about 100 different configurations of my router, purchasing a new router, and taking my receiver over to a friends house to try it on his network. Is there some trick or setting on the receiver that I have to change to get this to work. I'm thinking maybe my receiver is defective but this would be a weird defect in an otherwise normal receiver.

Thanks

Usually when my internet radio connection fails and I cannot get any of the stations tuned I turn off the unit from the small button next to the stand by switch and connection failure resolves. I am not sure if it would work but worth the try.
post #572 of 2275
Quote:
Originally Posted by 4i2fly View Post

I have read the posts in this or another thread and noticed two other posters have similar results with Audyssey as I. After working the issue with Denon CS and not getting anywhere I resorted to contacting Audyssey. They provided many helpful hints and also provided me with a new mic and after trying all still no meaningful results for the distance check. There could be a firmware issue as I am told Audyssey uses a fixed delay parameter in buried in the firmware to do its calculations.

Have others experienced this issue with their AVR-3808CI or AVR-4306CI?

My distances were way off. Plus, it erroneously said a couple of speakers were out of phase, which I understand is also very common. And, the levels were way down on all channels. Also, crossover settings kinda wacky. So, I manually configured all of those parameters. I prefer Manual EQ settings or EQ Off, as opposed to Audessey, as well.

The Audessey EQ made similar, but not as drastic, errors with my Onkyo 705, as well. And, that Audessey EQ sounded even worse. (The Denon's Audessey EQ sounds much better than the Onkyo's. I just prefer the way it sounds without it.)

I'm just not a big Audessey fan. I think it's the latest version of The Emperor's New Clothes. I prefer a good amp and good speakers, with minimal EQ adjustment. That's why all of the better receivers have Direct and Pure modes.

EDIT: But, if YOU like Audessey, it's easy to change speaker configurations settings manually, but keep the Audessey EQ settings. You can even choose to keep Audessey EQ on C and S channels, but bypass on F channels.

There is also "Audessey Flat". I have no idea what that does. It's an oxymoron, since "flat" means no EQ, and one would assume that "Audessey" means something is being changed.
post #573 of 2275
Quote:
Originally Posted by techtvman View Post

then my firmware needs to be updated it seems. does anyone else have sub ver 00.66 to confirm the latest


There are different numbers for the 3808 and 4308 for some of the settings. Assuming you have the 3808, you're good. The .66 is for the 4308.
post #574 of 2275
Quote:
Originally Posted by steve psu fan View Post

There are different numbers for the 3808 and 4308 for some of the settings. Assuming you have the 3808, you're good. The .66 is for the 4308.

well maybe we need to post the firmware for both versions since this thread is for both the 38 and 43. if theres any other difference let me know and ill edit my post to include both the 38 firmware numbers and the 43 numbers
post #575 of 2275
Quote:
Originally Posted by techtvman View Post

Check your firmware
To check the firmware version keep "status" and "return" pressed while turning on the power (the little button). After the receiver is done booting, you can scroll through a variety of info screens by pressing status.

With European 3808 I can't get this to work.
The reciever just will not go on if "status" or "return" is pressed while pressing power on. - what am I doing wrong?
post #576 of 2275
Quote:
Originally Posted by garypen View Post

My distances were way off. Plus, it erroneously said a couple of speakers were out of phase, which I understand is also very common. And, the levels were way down on all channels. Also, crossover settings kinda wacky. So, I manually configured all of those parameters. I prefer Manual EQ settings or EQ Off, as opposed to Audessey, as well.

The Audessey EQ made similar, but not as drastic, errors with my Onkyo 705, as well. And, that Audessey EQ sounded even worse. (The Denon's Audessey EQ sounds much better than the Onkyo's. I just prefer the way it sounds without it.)

I'm just not a big Audessey fan. I think it's the latest version of The Emperor's New Clothes. I prefer a good amp and good speakers, with minimal EQ adjustment. That's why all of the better receivers have Direct and Pure modes.

EDIT: But, if YOU like Audessey, it's easy to change speaker configurations settings manually, but keep the Audessey EQ settings. You can even choose to keep Audessey EQ on C and S channels, but bypass on F channels.

There is also "Audessey Flat". I have no idea what that does. It's an oxymoron, since "flat" means no EQ, and one would assume that "Audessey" means something is being changed.

I think there is more to Audyssey than fixing the EQ for each channel based on reflections/absorption in the room. It also calculates real audio delays for each speaker, so when watching dvds the sounds come at your ears as if you are in the middle of the action. Basically, if the distances are calculated wrong all audio delays would be crap at the listening position. And, I don't believe if the distances were manually fed would change anything.
post #577 of 2275
I solve all of it by manually configuring speaker and EQ settings. Problem solved.

And, it sounds great that way.
post #578 of 2275
Quote:
Originally Posted by Jeje2 View Post

With European 3808 I can't get this to work.
The reciever just will not go on if "status" or "return" is pressed while pressing power on. - what am I doing wrong?

i cant say as i don't have the European model, what differs on it from the American model?, but in any case you could call up Denon and ask, tell them you know how it works for the American models so they should be able to tell you, then let us know so we can update it so its easy to find if other people have the European model
post #579 of 2275
Quote:
Originally Posted by Jeje2 View Post

With European 3808 I can't get this to work.
The reciever just will not go on if "status" or "return" is pressed while pressing power on. - what am I doing wrong?

You must turn unit off with small button on your remote. Then press status and return together and turn unit on with small button on remote. When the unit goes on you must keep pressing status and return for a long time unil the firmware information appears on your screen. Then you you cab scroll through the information with the status button

It worked on mine european (dutch) 3808
post #580 of 2275
I just unpacked my 3808, hooked it up to the internet and went through the firmware upgrade. The process took 10 minutes and when it was done it displayed, "Updating Complete." I checked the firmware version, and it is indeed the current one. Is this possible? Could the update have been so fast?
post #581 of 2275
Well if you just got it maybe it had the latest firmware before you even opened the box. Or maybe you have a really fast ISP or the server is faster now that there aren't that many people doing it all at once. Just thoughts.
post #582 of 2275
Quote:
Originally Posted by AleSyS View Post

You must turn unit off with small button on your remote. Then press status and return together and turn unit on with small button on remote. When the unit goes on you must keep pressing status and return for a long time unil the firmware information appears on your screen. Then you you cab scroll through the information with the status button

THX - it worked.
I had tried both power buttons on the AMP's front panel

Quote:


It worked on mine european (dutch) 3808

What versions do you have?

This 3808 unit (In loan for testing)
Main ver: 01.05
Sub ver: 00.24
DSP1 ver: 36.47
DSP2 ver: 39.37
post #583 of 2275
Quote:
Originally Posted by SirJohnFalstaff View Post

I just unpacked my 3808, hooked it up to the internet and went through the firmware upgrade. The process took 10 minutes and when it was done it displayed, "Updating Complete." I checked the firmware version, and it is indeed the current one. Is this possible? Could the update have been so fast?

I had the same experience 1 revision back (fw). There seems to be a very short path between the factory and your home. Assume you have the latest.
post #584 of 2275
Quote:
Originally Posted by Jeje2 View Post

THX - it worked.
I had tried both power buttons on the AMP's front panel


What versions do you have?

This 3808 unit (In loan for testing)
Main ver: 01.05
Sub ver: 00.24
DSP1 ver: 36.47
DSP2 ver: 39.37

This my version

Main ver: 01.05
Sub ver: 00.24
DSP1 ver: 33.47
DSP2 ver: 33.37
Ethernet img: I200707310746
Ethernet BL: B200707020733
Ethernet CNE: C20070731
Ethernet Web: W200707310749
GUI FPGA Config: A070629B
GUI PRG: 00007621
GUI DAT: 37750004
DGTL FPGA: 00.50

Also...for me it is still not possible to update my firmware. I get the messege login failed.
post #585 of 2275
I finally succeeded to upgrade my 3808 firmware. The update took about 45 minutes

After the firmware upgrade:

Na firmware update:

Main ver: 01.05 01.26
Sub ver: 00.24 00.32
DSP1 ver: 33.47 36.49
DSP2 ver: 33.37 39.39
Ethernet img: I200707310746 I200709050531
Ethernet BL: B200707020733 B200707020733
Ethernet CNE: C20070731 C20070905
Ethernet Web: W200707310749 W200709050552
GUI FPGA Config: A070629B A070629B
GUI PRG: 00007621 00007621
GUI DAT: 37750004 37750004
DGTL FPGA: 00.50 00.50
post #586 of 2275
Quote:
Originally Posted by AleSyS View Post

I finally succeeded to upgrade my 3808 firmware. The update took about 45 minutes

After the firmware upgrade:

Na firmware update:

Main ver: 01.05 01.26
Sub ver: 00.24 00.32
DSP1 ver: 33.47 36.49
DSP2 ver: 33.37 39.39
Ethernet img: I200707310746 I200709050531
Ethernet BL: B200707020733 B200707020733
Ethernet CNE: C20070731 C20070905
Ethernet Web: W200707310749 W200709050552
GUI FPGA Config: A070629B A070629B
GUI PRG: 00007621 00007621
GUI DAT: 37750004 37750004
DGTL FPGA: 00.50 00.50

Any possibilities to other uppgrades than over Internet at home?
(my broadband uses PPPoE which the amp doesn't support)

Instructions would be appriciated.
post #587 of 2275
The amp won't know you use PPPoE as long as you use a router or internet connection sharing. It only won't support PPPoE if you connect your Denon directed to the DSL modem.
post #588 of 2275
Quote:
Originally Posted by Jeje2 View Post

Any possibilities to other uppgrades than over Internet at home?
(my broadband uses PPPoE which the amp doesn't support)

Instructions would be appriciated.

Do you have other devices connected to your internet connection? Are they connected to a router or router/modem combo such as the 2Wire model used by ATT/SBC?

If so, just connect the 3808 to one of the ports. Make sure that DHCP is set to on. And, your 3808 should connect to the internet just fine.

PPPoE is ONLY necessary for a single device connected directly to a DSL modem (not modem/router combo), or for the router itself. All of the devices that connect to the router (or modem/router combo) do not use PPPoE.
post #589 of 2275
At home I have wireless network, but connected my receiver with network cable directly with my wirelessrouter
post #590 of 2275
Quote:
Originally Posted by erikk View Post

The amp won't know you use PPPoE as long as you use a router or internet connection sharing. It only won't support PPPoE if you connect your Denon directed to the DSL modem.

OK,
could you give an suitable "cheap" router I could get...
post #591 of 2275
I connected my new 4308 via ethernet and did the firmware update. It went all the way down to 1 minute left and has been on that for about 90 minutes. It says

Ether WP 1min
update check okay

Any idea what the problem might be? I will leave it connected via ethernet until I hear something back. I did not lose conneccton at all.

Thanks

Jim
post #592 of 2275
Quote:
Originally Posted by jlenz View Post

I connected my new 4308 via ethernet and did the firmware update. It went all the way down to 1 minute left and has been on that for about 90 minutes. It says

Ether WP 1min
update check okay

Any idea what the problem might be? I will leave it connected via ethernet until I hear something back. I did not lose conneccton at all.

Thanks

Jim

Unfortunately that has happened to a lot of people. Just turn the AVR off and then back on. The display will then show if the update completed. If it did not, it will automatically resume.

fafner
post #593 of 2275
I tried turning the unit off via the power button and it would not go off. Should i unplug? Not sure what else to do at this point.

Thanks

Jim
post #594 of 2275
Quote:
Originally Posted by jlenz View Post

I tried turning the unit off via the power button and it would not go off. Should i unplug? Not sure what else to do at this point.

Thanks

Jim

Use the small power button, not the one with the green ring around it.
post #595 of 2275
Okay, I got it now. Cant believe I was hitting the wrong button. It went off came on and appears that it took as it is not updating anymore.
Jim
post #596 of 2275
Quote:
Originally Posted by Jeje2 View Post

With European 3808 I can't get this to work.
The reciever just will not go on if "status" or "return" is pressed while pressing power on. - what am I doing wrong?

This is how I checked my firmware (European model): turn off the receiver on the unit itself (small button), than hold both 'status' and 'return', push the small button again and than the bigger button on the left (stand-by button) still pushing both 'status' and 'return'. You can navigate through the menu by pushing the 'status' button.
post #597 of 2275
Since I only follow the official 3808 thread, I don't know if somebody already find another way to stop webradio (i.e. holding down the select button). You can easly stop it by pushing the stop symbol on the second remote.
post #598 of 2275
Quote:
Originally Posted by transco View Post

I was checking the update versions on my 3808 and noticed the following message:

DSP1 Error 01

The DSP1 version is 36.45.36.49 which is apparently what others are getting as well. Any idea what the error is and if there is anything I can do about it? As it is now, I get no sound from my receiver at all.

I'm having same problem on my 3808CI - DSP1 Error 1 and no sound (everything else appears okay, just no sound). Firmware update hung and had to power cycle. Did you get yours back up?
post #599 of 2275
Has anyone lost their HDMI connection during HD-DVD movies for a couple seconds?. I recently picked up a 3808CI and noticed this on 2 movies back to back.It sems to happen somewhere in the middle of the movies. I didn't have this problem with my Yamaha 2700. I checked all the HDMI connections and they were tight. I just took a firmware upgrade to see if this fixes it.
post #600 of 2275
11/3 AVR-4308CI Firmware Update

Main Ver: 1.57
Sub Ver: 0.73
DSP2 Ver: 39.41
Enet Img: I200710301034
Enet CNE: C200710301034
Enet Web: W200710301010
GUI FPGA Config: A070629B
GUI PRG: 7621
GUI DAT: 37750008
HDDSP: DRI-352-001751DF-CMRL-V012

If the value is not listed, it did not change. Also, I am in the US and performed this upgrade via wireless. In order to get wireless to work, I had to configure it manually, auto could not find my Linksys WRT54G/DD-wrt RC24 combo.

You do not need to power cycle the AVR to check the firmware values, just press the status button. Press it again to cycle through the values.

Cheers,

jr
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