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Official Sony KDS-XXA3000 OWNERS THREAD! - Page 495

post #14821 of 15255
Quote:
Originally Posted by Mookeylama View Post

update: Sony contacted me and will send out a tech on July 7th. problem is that now i'm not too sure that my problems are Optical block related. most photos i see of these models w/ OB problems have blue or green color problems and don't really look like mine. here's the pic that first worried me.

[IMG] [/url][/IMG]

it's not my pic, but one from earlier in this thread that's listed as a OB problem. my TV looks VERY similar.

here's some of my pics.

[IMG] Uploaded with ImageShack.us[/IMG]

notice how that pic ^ looks very much like the 1st pic in this post that's from someone else. same 2 splothy spots and even the streaks.


[IMG] Uploaded with ImageShack.us[/IMG]
[IMG] Uploaded with ImageShack.us[/IMG]
[IMG] Uploaded with ImageShack.us[/IMG]

here's couple pics of last time when it just had dust on mirror...

[IMG] Uploaded with ImageShack.us[/IMG]
[IMG] Uploaded with ImageShack.us[/IMG]


everyone always thinks OB problems w/ these but the more i look at it, the more it looks very similar to a problem i had 1 1/2 years ago. i saw the shadowy streaky splotches and called my ext warranty folks Mack. i told them i thought it looked like dirt & dust in there, but they assured me it was an optical block problem. very common. well tech came out, tested OB which was fine. it turned out to just be dust with a raindrop steak-like pattern on the mirror.

now i'd love some advice here.
should i still have the tech out and if it's dust, just clean the mirror (will i have to pay?)? i mean the consensus seems to be, if ya have a good OB, DON'T get it replaced. tho w/ my luck it'll go bad in August lol. my ext bulb warranty expired 2 weeks before my bulb blew lol.

so dust or optical block? do my pics look like OB problems y'all have seen before?
any advice greatly appreciated! thank you!

It looks like a dirty mirror, and maybe some dust on the inside of the diffuser (viewing screen).

In fact, it looks like the tech who (I assume) cleaned your mirror 1.5 years ago, didn't remove some residue from the mirror. That residue will become more "visible' over time.

Either way, OB problem or not, you have to remove the screen and when you do you should be able to see mirror "clouds" right away.

If you can't remove the screen yourself and DIY, have the tech thoroughly clean the lens and mirror. Only after the mirror and lens are fully cleaned will you be able to see or assess OB problems anyway. You wouldn't take an eye test with dirty eyeglasses, right?
post #14822 of 15255
I notice the extended warranty for A3000 models has expired by 6/30/2011 in the settlement program. Does Sony still offer repair for the optical block or another tv replacement?
post #14823 of 15255
Well, I just finished cleaning out the inside of my 60A3000. I did it about two years. It was extremely clean and virtually dust free inside. Just some very, very light specs noticeable with a flashlight pointed at the mirror. I still used some lens cleaner with a microfiber to clean the mirror. In addition, I removed the lens covering. Interestingly enough, I saw there were some inherent scratches in the covering. However, hardly any dist on it or on the lens itself. On any rate, this will be the last time I'll have to go in given I plan on getting rid of the set this year or next.
post #14824 of 15255
Quote:
Originally Posted by DavidHir View Post

Realistically, maybe $300-400...$500 if you are lucky. There are a lot of deals on brand new 60" displays out there. I'm in the same boat as I may be selling my 60A3000 this year, as well.

I have looked into the 70" Sharp as I am not ruling it out. However, given I enjoy watching movies in a dark environment, the black levels are not very good on this display and probably just slightly better than the SXRD. A major jump in contrast level is crucial for my next display. Also, the dirty screen effect is noticeable (although maybe not bothersome to some) on light/white backgrounds.....something to consider on the Sharp if you watch hockey, for example. However, even with it's flaws, a 70" screen would incredibly enhance big screen movie viewing I imagine.

On the other hand, the plasmas I have been considering (Samsung 64D7000 and Panasonic 65VT30 and GT) have their own issues. Samsung's quality control sounds terrible this year with screen cracks, screen coating peeling like crazy, inability to display 1080p/24 properly without jacking up the black levels. The Panasonics seems to suffer from fluctuating brightness and the likelihood of rising blacks again (according to insiders - although Panasonic claims the issue is fixed). I also am not sure if I can justify paying $4K for a 65VT30 with these potential issues.

So, for me, there is no clear-cut decision to even upgrade this year unless my OB got really bad or something. On the other hand, all of these displays mentioned are definite upgrades over the SXRD according to my calibrator, Chad B who actually owns an SXRD himself. No display is perfect!

Thanks for the good advice David.

With the extra bulb and transferable warranty, I would hope for the $500.

One of my biggest issues is brightness for daytime viewing in my family room with LOTS of ambient light. I think plasmas would be out.

I'm not a videophile like many here who would find the slightest flaws that I would probably never see. The wow factor of a 70" would be neat.

It seems the 70" Sharp would definitely be an upgrade to my SXRD (which I have always liked).

What other 70" can compare in the price range?

Now there's the WAF. That may take some work...
post #14825 of 15255
Quote:
Originally Posted by Jim Clark View Post

Thanks for the good advice David.

With the extra bulb and transferable warranty, I would hope for the $500.

One of my biggest issues is brightness for daytime viewing in my family room with LOTS of ambient light. I think plasmas would be out.

I'm not a videophile like many here who would find the slightest flaws that I would probably never see. The wow factor of a 70" would be neat.

It seems the 70" Sharp would definitely be an upgrade to my SXRD (which I have always liked).

What other 70" can compare in the price range?

Now there's the WAF. That may take some work...

Jim,

There's always the Mits DLPs ranging from 73", 82", and 92". However, ChadB said the 70" Sharp is a bit step above these. For a bright room, I think the 70" Sharp would probably be a very good option.

I was thinking how 70" would really open up the experience. I was looking at my display last night thinking of 10" more diagonally envisioning just how large of a screen that really is!
post #14826 of 15255
Quote:
Originally Posted by DavidHir View Post

Well, I just finished cleaning out the inside of my 60A3000. I did it about two years. It was extremely clean and virtually dust free inside. Just some very, very light specs noticeable with a flashlight pointed at the mirror. I still used some lens cleaner with a microfiber to clean the mirror. In addition, I removed the lens covering. Interestingly enough, I saw there were some inherent scratches in the covering. However, hardly any dist on it or on the lens itself. On any rate, this will be the last time I'll have to go in given I plan on getting rid of the set this year or next.

I watched a movie last night after this cleaning and perhaps the image does look a bit clearer or cleaner. It's very minimal, but there does seem to be a very small improvement. My blacks are still disappointing, however. However, there does seems to be a little less light scatter perhaps.
post #14827 of 15255
Installed my second OEM Philips lamp in my 60A3000 after over 3 years of ownership. Picture looks amazing. No issues with my set. Hoping it lasts many more years.
post #14828 of 15255
Quote:
Originally Posted by DavidHir View Post

I watched a movie last night after this cleaning and perhaps the image does look a bit clearer or cleaner. It's very minimal, but there does seem to be a very small improvement. My blacks are still disappointing, however. However, there does seems to be a little less light scatter perhaps.

Thanks for the report. You are lucky that your set is in an environment that doesn't require the same degree of cleaning that mine does: new york city.

I opened one of the "portholes" to inspect the mirror about 2 months ago, about a year after the last cleaning. I was shocked at how much "film" had accumulated on the mirror.

After a thorough cleaning, the image on screen was so dramatically improved that I actually had to tweak the picture a bit.

I also finished the cleaning project with a full color convergence in the service menu. That also helps the overall PQ.

When both an optical cleaning is combined with color convergence, the SXRD can produce a picture that is absolutely fantastic: awesome color, contrast and very deep blacks.

It's a pain in neck to do both of these, but the end result is worth the effort.
post #14829 of 15255
Quote:
Originally Posted by macshee View Post

Thanks for the report. You are lucky that your set is in an environment that doesn't require the same degree of cleaning that mine does: new york city.

I opened one of the "portholes" to inspect the mirror about 2 months ago, about a year after the last cleaning. I was shocked at how much "film" had accumulated on the mirror.

After a thorough cleaning, the image on screen was so dramatically improved that I actually had to tweak the picture a bit.

I also finished the cleaning project with a full color convergence in the service menu. That also helps the overall PQ.

When both an optical cleaning is combined with color convergence, the SXRD can produce a picture that is absolutely fantastic: awesome color, contrast and very deep blacks.

It's a pain in neck to do both of these, but the end result is worth the effort.

I wish I could say the same about the blacks on mine as my MLL is at .022 - have you had yours measured at all and have you noticed any decline in blacks and contrast level? I believe when I first got my display it was around .008 although I didn't have it measured, but one review stated that number for the 60A3000.
post #14830 of 15255
Quote:
Originally Posted by DavidHir View Post

Jim,

There's always the Mits DLPs ranging from 73", 82", and 92". However, ChadB said the 70" Sharp is a bit step above these. For a bright room, I think the 70" Sharp would probably be a very good option.

I was thinking how 70" would really open up the experience. I was looking at my display last night thinking of 10" more diagonally envisioning just how large of a screen that really is!

When I bought the SXRD, I looked at DLP's (single chip?) in the 60" range. Lots of picture "noise" to a point where they hurt my eyes, longer viewing would probably give a headache. Also, no more rear projectors for me. Plasma is out due to my bright room, front projection has the same problem unless you get a projector with 10k lumens.

Saw the Sharp 733/732 at Sam's and Best Buy yesterday. Sam's had it on a shelf 10' off the floor and the feed was a useless Tron 2 trailer. Looked way better at Best Buy and I actually spent some time with a salesman who knew what he was talking about (amazing).

I want the set, but there's the wife to deal with...
post #14831 of 15255
Quote:
Originally Posted by macshee View Post

It looks like a dirty mirror, and maybe some dust on the inside of the diffuser (viewing screen).

In fact, it looks like the tech who (I assume) cleaned your mirror 1.5 years ago, didn't remove some residue from the mirror. That residue will become more "visible' over time.

Either way, OB problem or not, you have to remove the screen and when you do you should be able to see mirror "clouds" right away.

If you can't remove the screen yourself and DIY, have the tech thoroughly clean the lens and mirror. Only after the mirror and lens are fully cleaned will you be able to see or assess OB problems anyway. You wouldn't take an eye test with dirty eyeglasses, right?

so, get the tech to check out the mirror 1st, before letting him touch the OB? sounds good. man i really hope it is just a dirty mirror since i'm so late in the game i'm afraid the Sony ext warranty will run out and 2 months later my replacement OB would die lol. i wonder if i did get a replacement OB and it went bad in the near future, if Sony would help with it since i did start up this process and got my event ID"# before the warranty was up.

Quote:


07-02-11 06:26 AM
pnguye70 I notice the extended warranty for A3000 models has expired by 6/30/2011 in the settlement program. Does Sony still offer repair for the optical block or another tv replacement?

hmm. i thought the warranty went thru July 31st on A3000s??
post #14832 of 15255
Quote:
Originally Posted by Jim Clark View Post

When I bought the SXRD, I looked at DLP's (single chip?) in the 60" range. Lots of picture "noise" to a point where they hurt my eyes, longer viewing would probably give a headache. Also, no more rear projectors for me. Plasma is out due to my bright room, front projection has the same problem unless you get a projector with 10k lumens.

Saw the Sharp 733/732 at Sam's and Best Buy yesterday. Sam's had it on a shelf 10' off the floor and the feed was a useless Tron 2 trailer. Looked way better at Best Buy and I actually spent some time with a salesman who knew what he was talking about (amazing).

I want the set, but there's the wife to deal with...

For me, since I watch so much Blu-ray, a display that does 1080p/24 properly is important - something the DLPs cannot do. Not too mention DLPs seems to look more digital in general. So, I have pretty much written them off.

Here is ChadB's review of the Sharp:

http://www.avsforum.com/avs-vb/showt...php?p=20240028
post #14833 of 15255
hmm. now i'm seeing something i never did before. just since i replaced the bulb week or 2 ago. it's like a ghost image or something. when someone moves quickly across the screen, close to the camera and on a light background, i'll see like another ghost version of them moving just a split second behind them. reminds me of a bionic slo-mo effect or when a comic artist conveys motion using drawn lines. i'm sorry if i'm explaining it badly. mostly see it on blu-rays (Mad Men).

never saw it til recently. could this be an OB problem? thanks!
post #14834 of 15255
Ghosting is normal on these sets. I see it sometimes...almost like a whitish glow around objects for brief moments.
post #14835 of 15255
Quote:
Originally Posted by pnguye70 View Post

I notice the extended warranty for A3000 models has expired by 6/30/2011 in the settlement program. Does Sony still offer repair for the optical block or another tv replacement?

The warranty for A3000 models is extended to 7/31/2011. See Sony product page for verification - it has been updated / corrected.
post #14836 of 15255
Quote:
Originally Posted by DavidHir View Post
I wish I could say the same about the blacks on mine as my MLL is at .022 - have you had yours measured at all and have you noticed any decline in blacks and contrast level? I believe when I first got my display it was around .008 although I didn't have it measured, but one review stated that number for the 60A3000.
Never measured black levels, but I have never seen a decline in black levels either.

Native (panel) contrast has not changed or worsened over time.
post #14837 of 15255
Quote:
Originally Posted by Mookeylama View Post

hmm. now i'm seeing something i never did before. just since i replaced the bulb week or 2 ago. it's like a ghost image or something. when someone moves quickly across the screen, close to the camera and on a light background, i'll see like another ghost version of them moving just a split second behind them. reminds me of a bionic slo-mo effect or when a comic artist conveys motion using drawn lines. i'm sorry if i'm explaining it badly. mostly see it on blu-rays (Mad Men).

never saw it til recently. could this be an OB problem? thanks!

What do you have noise reduction set to? If its high turn it to low or off. That may fix the ghosting during movement problem.
post #14838 of 15255
So I contacted sonylistens and this is what they said:

Hi,

Good Afternoon! Thank you again for contacting SonyListens.

The KDS60A3000 does not fall within the parameters of any current replacement programs. Actually it falls within an extended warranty for the optical block.


Is this true or are they just trying to give me the run around? I love this TV, but even if I get an optical block replacement I know that the contrast will eventually fall again or other various issues will pop up. At this point I'd just rather not deal with it.
post #14839 of 15255
I would post on the facebook page - "I have a defective SONY TV".

They just worked with me over the last 2 weeks to replace mine. same size/model.
post #14840 of 15255
Quote:
Originally Posted by snash22 View Post

I would post on the facebook page - "I have a defective SONY TV".

They just worked with me over the last 2 weeks to replace mine. same size/model.

Cool, I'll try that, thanks.
post #14841 of 15255
Looks like I'm finally going down this road too. I've always seen several violet blurs in white scenes, dark corners on certain scenes, and more recently I've noticed two dark spots about a quarter in size like the dust on the mirror as some have described. I called the number listed on the warranty extension notice and spoke with an associate. He understood and explained a little about the OB issue/campaign. He gave me the numbers of two companies to conduct an evaluation for replacement. After catching up around here I'm now skeptical about having anything done. I know it's a gamble, but right now it's not as bad as some of the worst I've seen. I did send an email to Sonylistens detailing the problems and expressing my concern about having the replacement due to the failure rates and possible problems related to the invasive service proceedure. I'm interested in what their response will be. Oh, almost forgot. Replaced my original bulb last Sept after 3 years (was flickering) with an OEM. Lasted 5 months then popped. Put the original back in for 2 weeks until the new Philips arrived. Pulled the original for the second time for backup, installed the new one and noticed it started flickering. It has since stopped.
post #14842 of 15255
Hello,
It really does seem that the Facebook Page and Sony Listens are the best way of getting anything done in respect to getting an LCD Replacement.

I still cannot believe I got a free KDL-55EX500 a month after they replaced the Optical Block 5 Months ago. When the OB failed, it was actually the second in 10 months and I called countless times getting nowhere with CS in terms of offering a Replacement instead of doing another OB swap.

It could not have worked out better in that I now have a perfectly working 55A3000 and a 55EX500. However, it was a late night Email to Sony Listens that finally got something done instead of the hours I wasted calling Sony.
Cheers,
AD
post #14843 of 15255
Quote:
Originally Posted by Audiodork View Post

Hello,
It really does seem that the Facebook Page and Sony Listens are the best way of getting anything done in respect to getting an LCD Replacement.

I still cannot believe I got a free KDL-55EX500 a month after they replaced the Optical Block 5 Months ago. When the OB failed, it was actually the second in 10 months and I called countless times getting nowhere with CS in terms of offering a Replacement instead of doing another OB swap.

It could not have worked out better in that I now have a perfectly working 55A3000 and a 55EX500. However, it was a late night Email to Sony Listens that finally got something done instead of the hours I wasted calling Sony.
Cheers,
AD

How do you like the LCD compared to your SXRD?
post #14844 of 15255
Hello,
I have been pleasantly surprised with the KDL-55EX500. I ended up swapping the A3000 out for the EX500 in my HT as it is used so much and it is nice not to have to be concerned about Lamps going out.

I could not be possibly happier with the resolution to the story with having my A3000 with a new/refurbished OB and brand new Lamp in my Guest Bedroom (have a KD-34XBR910 in the Bedroom that weighs an absurd amount or would have moved it in there) so it only has about 3 Weeks time on it before I was sent a replacement KDL-EX500.

As I have a Warranty on my A3000 through BB valid until August of next year, I am curious if in the event the OB fails again if I can somehow get 2 TV's out of 1 A3000. It would be quite a haul, but you never know....
Cheers,
AD
post #14845 of 15255
Quote:
Originally Posted by DavidHir View Post

How do you like the LCD compared to your SXRD?

I received a free refurb ex700 for my failing xbr2.

I haven't calib. the ex 700, but have played around with it using suggested
settings for hours now. It is pretty well tuned in now, but it comes no where
close to matching the pq on a properly functioning, isf calib xbr2.

simply no comparision. Now I have read many reports that indicate the ex500
is a better set than the ex 700 as sony didn't do a very good job on the
led edge lighting, so I'm not surprised the ex 500 holds up better to the ex700.

tried to sell my ex 700 for about 70% of retail but no takers, so I'm stuck with it. put it in the room my wife and kids watch tv, but have my kuro elite is the master bed where the chief videophile resides.

will wait to replace the ex 700 when the next great tech panel display evolves.

still think the kuro elites are the best sets out there
post #14846 of 15255
Just got my optical block swapped out. The guy was from a company called TECH EXPERT EXPRESS. Let me tell you...they are great!

The last company who claimed he couldn't see the problem, yadah yadah...lazy MF'er.

Well let me tell you. My picture is night and day better.
I never realized how much my black levels had degraded over time.
Blacks are inky black again and my over all contrast ratio is greatly improved.
I forgot just how damn good the picture was/is on this thing!

I'm super happy with my TV again.

If I can get another 3-4 years out of this I'll be a happy camper!

UPDATE:

7 days into having the optical block my black levels have deteriorated about 50% of what they were. They are still better than before, but not as good as they were on the first few days. Also I've noticed a pink bloth on the upper right 1/4 of the tv and a yellowish spot on the left side (upper right).
I've contacted sonylistens and am seeking replacement of this peice of ahemmm now. I'll post back as the proccess unfolds.
post #14847 of 15255
I've had my 60A3000 since pretty much when it came out. I believe it was September 3rd of 2008 I got it. I know it was opening day of college football when they were introduced. Picked it up that day before heading to the OU football game.

I love it, never had any issues and never replaced the bulb.

I probably need to however. Any quick link on a good place to buy a bulb?
post #14848 of 15255
Quote:
Originally Posted by bdrex28 View Post

I've had my 60A3000 since pretty much when it came out. I believe it was September 3rd of 2008 I got it. I know it was opening day of college football when they were introduced. Picked it up that day before heading to the OU football game.

I love it, never had any issues and never replaced the bulb.

I probably need to however. Any quick link on a good place to buy a bulb?

I bought mine on Ebay. Check this out:

http://cgi.ebay.com/ws/eBayISAPI.dll...=STRK:MEWNX:IT

Seller has 100% feedback. The lamp is a Philips and it came with a new housing included. Straight plug and play.
post #14849 of 15255
Thanks! Pretty easy to install?
post #14850 of 15255
Quote:
Originally Posted by bdrex28 View Post

I've had my 60A3000 since pretty much when it came out. I believe it was September 3rd of 2008 I got it. I know it was opening day of college football when they were introduced. Picked it up that day before heading to the OU football game.

I love it, never had any issues and never replaced the bulb.

I probably need to however. Any quick link on a good place to buy a bulb?

The best deal I could find for a genuine Phillips lamp was $89 on eBay (& I believe free shipping). It's actually sold by Ness Electronics in St Paul, MN.
It was just the lamp, not the entire unit - so you have to spend an extra 10 minutes installing it. It comes with clear instructions if you need them as well as a pair of "gloves" to handle the lamp. It's a Phillips RP-P022 Lamp for the Sony XL-5200 unit (cage) and should be the same lamp that came with the TV. I don't have a direct link but they should be easy to find. Their website is www.nesselectronics.com or www.dlplamps.com.

-After reading drewTT's post, it looks like a better deal for only $10 more...
Strange, they're both from St Paul, MN - maybe the same company?
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