They've always referred me to the owner. I made it very clear to them before I signed the lease how absolutely critical HDTV satellite is to me.
They KNOW I'm serious. They've yet to bitch or complain about anything, and of the two minor issues we've had with the place (we're the second couple to live in this unit...ever!) were fixed within 24 hours. They've always been top notch.
I figure the best way to do this is the following:
1. On Friday, get the satellite installed in the AM. Verify everything is working great.
2. Get checkbook. Head down to the main office. Explain that I'd like to pay my rent and talk to them about the satellite deposit.
3. Show them FCC papers, with the important areas highlighted. Ask that the owner call me (I called him once and left a message, but he never called back. GREAT!) and go from there.
He's probably a reasonable guy. Suit and tie type in his 40s. While, yes, I am a young punk kid with more electronics than I deserve, but I do believe the law is on my side.
Again, I must stress every satellite question/issue that I've had has been met with acceptance and quick response from the office here at the complex. I personally asked the manager:
"If I go ahead and zip tie the dish, will YOU get mad?"
Her response: "I won't get mad, but Keith will make you take it down."
The impression I receive from the office, and indirectly from the maintance staff is -- we don't care. We answer to Keith and nothing you're going to do will make US mad, but you may make KEITH mad.
BTW, if you haven't picked up on it -- Keith is the owner.