Here is my online chat with the Samsung guy:
Please wait for a Samsung Agent to respond.
You are now chatting with 'Asher R'
Asher R: Hello, I am a Samsung HDTV LiveChat representative. How may I assist you today?
Brian : Hi, I'm curious if there is any update to the TBE problem and stutter problem the 71 series panels are having?
Asher R: Let me know the model number of your TV?
Asher R: Thank you for the information.
Asher R: The firmware fixes TBE when Auto Motion Plus (AMP) is set to Off and Low. It also makes TBE about 50% better when AMP is set to Medium but did not do anything for the AMP high setting.
Brian : are they still working on a fix for the medium and high setting?
Brian : also, what FW number are you talking about?
Asher R: Yes, it will work if set to medium, but did not do anything for the AMP high setting.
Brian : I have 2 other pretty major issues with the set, 1 is the stuttering on some channels, it looks like the picture is moving a a frame per second sometimes
Brian : the other is on 1080i on hdmi1, when there are quick scene changes, it looks like there are 5 mini blinds cutting across the screen, this ONLY happens on 1080i sources and ONLY od hdmi 1, not 2 or 3
Asher R: Thank you for waiting. I'll be with you in just a moment.
Brian : ok
Asher R: As of right now STUDDER will not happen at all with AMP OFF.
Brian : correct, but I use AMP a lot when watching sports, the 120hz amp features are the main reason why I paid the extra money for the tv, I certainly don't want to have to leave them off all the time
Asher R: We have not figured out if this issue is source related or TV related yet so we can not guarantee a firmware update for stutter.
Asher R: We are looking into it and if a firmware or Hardware fix becomes available we will contact you to inform.
Brian : do you know why I would have the mini blind defects mentioned above on HDMI1 and nor 2 or 3
Asher R: I'm sorry for the delay. I'll be right with you.
Brian : k
Asher R: Our engineers are working stutter issue, once any update is available, we will contact you.
Brian : the defect with the mini blind effect flashing between scenes is seperate from the stutter issue, I have been troubleshooting it and noticed it only happens on hdmi port 1 when broadcasting a 1080i signal. ports 2 and 3 do not have the defect
Asher R: Let me know, does the screen gets dark?
Brian : no, just the middle of the screen gets about 5 lines across horizontal very quickly as the scene will change from one camera to another
Asher R: Okay, I understand your concern.
Asher R: If it happens on source, then there is no problem with the TV and its and issue with the sourece.
Brian : it would be the tv if the problem only shows up on HDMI port 1 and not in 2 or 3 with the same source
Asher R: Then try to connect another input source to check like a dvd player.
Brian : did, it happens when my dvd upscales to 1080i on port1
Brian : it seems like an interlacing issue only on hdmi1
Asher R: If the issues persists on all sources, then your TV needs to be serviced.
Brian : how do I go about getting a tech out to swap a board or whatever they may do?
Asher R: You can start by filling out one of these online service request forums that I will send over to you.
Asher R: http://www.samsung.com/us/support/re...viceRequest.do
Asher R: After that a service center will just contact you in 24-48 hours to arrange for a good time to come out there and inspect/fix the TV.
Brian : ok, thank you
Asher R: You are welcome. Is there anything else?
Brian : nope, thanks for all the info
Asher R: Thank you for contacting Samsung Technical Support. Please click on 'Close' button to end the chat session and take few minutes to fill in the Customer Survey Form. Your feedback is greatly appreciated