I gotta say as much as I've recommended the Astros in the past, Im really dissapointed with them right now. Mine have a short in the wiring, right as it connects to the headset.
While I understand no product is perfect, their customer service could be better. They only communicate by email for warranty/technical support. Which is a big dissapointment for headphones thats costs more than the console itself. Also in resolving issues they have 'steps' they much go thru first, which include you trying various cables that came with the headset/mixamp combo.. and them mailing you out cables which takes days.
I've been going back and forth with tech support for over 2 weeks now trying to get this fixed. They finally asked me to send the headphones in.. which ground shipping from VA to SanFran will take another week. From there they said up to 10 days to discover the problem, even though its very simple. I even marked with a tag exactly where the short is in the wiring (you can pinch it there and cause the static/mic dropout). And of course ground shipping back from San Fran to VA.
In total thats 5 weeks to replace a headset. I went ahead and paid out my own pocket for faster shipping by Air both ways. Thats another $14 bucks. But because of this.. I simply cannot recommend them anymore based on that sole experience, your milage may vary.
If Astro wants to charge twice what everyone else.. they need to provide twice what everyone else is doing. And thats from product to service. If you are charging $250 for these headphones and I have a problem with them that cant be resolved over the phone. The quality should be as such there IS no problem with wiring. I've used other headphones & headsets for years with no problems. Even the super cheapo MS ones included in the box still work.. I had them since Nov 2005 when I first bought my 360.
Astro should have at a minimum:
1) Have telephone support and let me speak to a real person to speed things up.
2) If they cannot be fixed or troubleshot over the phone, then send me another pair immediately.. issue me an RMA number and I send these broken ones back to you. That way you can to take your sweet time to fix them.
As soon as I get them back.. I'll probably use them for a month or two. Ebay them and recoup as much of my $250 investment.. and go for the brand new Tritton AX900's when they are released this fall.