AVS › AVS Forum › HDTV › HDTV Technical › DirecTV - really bad customer service!
New Posts  All Forums:Forum Nav:

DirecTV - really bad customer service!

post #1 of 7
8/29/07 at 1:12pm
Thread Starter 
After over 8 years of premium service, having to purchase my own HDTV DVR which is now obsolete and they won't upgrade to the new mpeg4, and 2 bad installations that had to be redone - I still stuck with them.

Now I have to cancel service because I have moved to a townhouse that does not allow dishes and they are charging me $37 early termination!

What a load of crap!

I had intended to renew when I moved again, but screw that. They are losing a long time customer over $37.
Reply
Reply

AVS Top Picks

post #2 of 7
8/30/07 at 5:25pm
I think there is a federal law that says associations and townhomes cannot prohibit antennas or small dishes.
Reply
Reply
post #3 of 7
8/30/07 at 6:13pm
Quote:
Originally Posted by TallGuy View Post

I think there is a federal law that says associations and townhomes cannot prohibit antennas or small dishes.

http://www.fcc.gov/mb/facts/otard.html
Reply
Reply
post #4 of 7
8/30/07 at 6:17pm
I have been with them for almost 10 years and boy do they ever treat me like crap, I FN hate DTV but have no other options..
Reply
Reply
post #5 of 7
8/30/07 at 6:40pm
Quote:
Originally Posted by mattgsilver View Post

After over 8 years of premium service, having to purchase my own HDTV DVR which is now obsolete and they won't upgrade to the new mpeg4, and 2 bad installations that had to be redone - I still stuck with them.

Now I have to cancel service because I have moved to a townhouse that does not allow dishes and they are charging me $37 early termination!

What a load of crap!

I had intended to renew when I moved again, but screw that. They are losing a long time customer over $37.

Tell them you want to suspend your account, wait about 3 months then call back and cancel, that should cancel out the remainder of your contract. It is worth a shot.
Reply
Reply
post #6 of 7
8/30/07 at 8:13pm
If you own the townhouse, they can't ban dishes.
Reply
Reply
post #7 of 7
8/31/07 at 7:50am
I just signed up for DirecTV a few months ago....was promised NFL Superfan with my NFL Ticket for free....didn't know I needed a HD receiver for Superfan. After, a few calls and talking to the right people, they gave me a free HD receiver upgrade months after I subscribed and NFL Superfan for free. Paired with my new 50" Panny Plasma, I'm ready for some football. My point....it depends who you talk to when you call DirecTV. Some will bend over backwards and others will just piss you off...if you have a bad experience, try calling back and talking to someone different.

Oh yeah, I think there is some law regarding dishes on townhomes...I believe you can get away with it if you purchase rental insurance. Thats what happened to me....$300,000 in coverage insurance was required and costed me about $12 a month through St. Farm....FYI.
Reply
Reply
New Posts  All Forums:Forum Nav:
  Return Home
  Back to Forum: HDTV Technical

AVS Top Picks

AVS › AVS Forum › HDTV › HDTV Technical › DirecTV - really bad customer service!