Originally Posted by kjahadi
I've had a 73833 for a couple of years almost. Overall i love it, but the screen sags in the center which causes the image to be distorted. this is especially noticeable with vertical lines that are supposed be straight. Instead, they are always concave.
I've been living with this since the beginning, but over time it's really getting to me. It's out of warranty but I bought the Best Buy 4 yr extended warranty. Wondering if anyone has any experience trying to get the unit fixed or replaced through this warranty at Best Buy? I've been debating if I should do something about it, or just keep living with it.
This is defifnely a defect and should be corrected,
especially if it's getting to you. I would not
neglect it. You deserve the best prformance
possible out the set you paid for. Get BB to come
out and fix it for you.
If BB gives you a hard time and you're a DIY kind
of person, be aware that removing the screen is
not a very difficult job, but requirs two people (or
one person with two very long arms :-) ) for the
final removal stage. Once off the TV, you can see
whether the screen is distorted (in which case it
shouild be replaced) or just curved due to incorrect
mounting (in which case it can be remounted
corectly). If you have the service manual, see
page 21 for details.