Just got off the phone with Samsung. Jennifer, from Case Management, had just informed me a new FW has been released, FW 2.0
. While I got her on the line (cause she did call me, and not the other way around), I wanted to address some of the ongoing issues with our beloved player
.5 Minutes Pause State
FW 2.0 has not extended the 5 minutes pause state to 30 minutes, nor give the ability to turn OFF this screensaver function for the end users, as requested. I needed to make it clear that officially, directly from Samsung, distinguish exactly 1) is this problem "fixable" OR 2) will Samsung fix it? Those are two distinct answers that I need from Samsung OFFICIALLY in writing. She will contact the Tech Department for the answer.Seamless Branching Issues
FW 2.0 did not fixed video and audio stutters for seamless branching titles. Will future FW updates address seamless branching discs such as Hancock, X-Files, and AVP:R, for smooth playback? She will contact the Tech Department for the answer.For analog audio, re-routing 100 Hz and below signals to the subwoofer when front speakers are set to "small".
FW 2.0 did not fixed what is stated on page 37 of the manual.
She will contact the Tech Department for the answer.Free Upgrade to the 1500 or Refund Program by Samsung
Small : If LFE is on, bass below 100 Hz will be outputted through a Subwoofer instead of the speakers...
Samsung Case Management is not authorized, nor equipped to handle this specific question. Barney will have to find the right person to talk to from Samsung about that!
ScareCrow, where are the documentations buddy?
As always, if I can get all of this in writing, officially
from Samsung, that would be cheeky?
And again, I've invited anyone from Samsung to come and peruse this thread, gave them this address, and see what issues were are having with the 1400. She noted that in my case file.
Looking forward to another "great"
year dealing with Samsung Customer Support!