Since the momentum is still on our side
, cause they were telling me a LOT of folks called on the same ticket
, here is the game plan change.
Go to the link below. Input all your info (model and serial number, ect). For the question field, select "Manual, Driver, SW Request". Note there are 3 models, BD-P1400, BD-P1400C, BD-P1400N. I just chose BD-P1400.
Subject should read, BD-P1400 Pause and Stop Problem.
Since y'all are so creatively challenged and cras, Barney has included a template for you to include in the body of the form.
When pausing a Blu-ray movie for more than five minutes, the 1400 goes to a stop state. On some movies, this would required the 1400 to reload the disc all the way from the beginning. Average time to reload a movie is roughly 2-4 minutes by the 1400. This can be very annoying.
Can a future firmware upgrade allow the user to increase the pause state period to 30 minutes?
If not, can Samsung Engineers fix this problem by increasing the pause state from 5 minutes currently to 30 minutes before the 1400 goes to a stop state?
I am aware that the the brief pause period is designed to prevent screen burn-is. I share the same concern. However, screen burn-ins are only applicable to plasma HDTV's. Can Samsung Engineers think of a better way to resolve this issue? Can Sumsung have multiple screensavers? This way the 1400 can cycle through them, maybe every 5 minutes, while at a longer pause state (30 minute max) and not cause screen burn-in. It is important to mention that the 1400 should not go into a stop state during this time.
When using the Samsung BD-P1400 to play Blu-ray movies such as Spider-Man 3, Resident Evil: Extinction, The Chronicals of Narnia: The Lion, The Witch, and The Wardrobe, and Alien Vs. Predator: Requiem, and if I paused the movie for more than 5 minutes then the 1400 goes into its *STOP* state. The BD-P1400 would have to reload the movie from the beginning. This is why the request to increase the pause state time period to 30 minutes and without displaying a still image (currently the Samsung BD-P1400 does this with the blue Samsung screen) during pausing have been submitted to Samsung Engineers.
Thank you for taking a moment of your time to look into this issue. As a current owner of the Samsung BD-P1400 Blu-ray player, it is very important to me to have this issue resolved in a timely manner.
if you don't have your serial number, PM me.
What happens next? see next posthttp://ars.samsung.com/customer/form...=1&PROD_ID=788