Originally Posted by tradewinds
The problem with verifying anything over the phone is that it isn't in writing. Mount Direct is not a professional company. From the looks of it, it seems to be a one guy operation or couple of guys. If it is indeed a bigger operation, it is certainly not efficient. The mounts finish is rough. At least for me, ordering with them was a mistake. You do not find out what a company is made of until you have issues with their product.
I'm not sure how you have determined the business size or how you can make an evaluation from one item. Even the "professional" companies say like Sony and Panasonic have sent out defective items to customers and contacting them by phone can be a real effort. What did you get in writing from the mount company you went with? I'm lost on that comment since the world operates of phone support for everything from toys to skyscrapers. The customer support phone number is where you have to start to give the company an opportunity to make right any product which seems to be defective.
Short of that call, your opinion is noted but with reservations. Not everyone is interested in buying a Ferrari ceiling mount for their Camry PJ. I guess if you want to expect top of the line perfection you should be ready to pay top dollar for it. Glad you found a solution that works for you.
I would be interested in anyone else who had a problem with this company as I would rather not recommend someone just because I had a good experience and received a good product.