new marantz sr7002, sr8002 receivers - Page 101

expresso712,

I thank I will wait until I know the problem is being taken care of in a timely manner before sending mine in. I would have thought your FW would have been new enough to not have these issues.

And just so others know, its not just a Marantz issue but, is more of a PITA with Marantz because we aren't able to update the FW ourselves. Check the link below.
http://www.avsforum.com/avs-vb/showt...5#post13400675

Here is a youTube vid of the DTS-POP
http://www.youtube.com/watch?v=GM3Qlh_60N4

you know i really dont know if my unit is that new that it would have been fixed before i got it - because i started to hear about this issues just now - and i got my unit in Nov 31 2007 - thats about 6 months ago - and these issues didnt even pop up back then - not that i am aware of -

i dont have that kind of luck either to be the only one with a good unit -

what are the chanes of my unit not having the issues ?


can you tell me how to describe the issue with the LFE bug - ? so i can write it for them to address that also

i would think - the latest firmware should fix both - but you never know - so i might as well write it down

how can i check what firmware i have now - so i can check it when i get mines back again ?

expresso712,

Guess I've owned mine about 6 months longer than you have but didn't think it had been that long wow time fly's.

Guess you can call the bug "The Subwoofer 9db bug".

Humanoid1


your right - time flys - 6 months is not long but i got used to it pretty fast and seems like i always had it now -

this is a good way to find out how good the service is with marantz - if they do the right thing and upgrade all the users units - thats good - would leave a good impression on me for future marantz units -

would you know how i can check what firmware i have on my unit before i send it in ? - so i can check what i have when i get it back -

imagine - i get it back with the same firmware -

I just received my 8002 back from the service center for the firmware update. the old codes were:

V071010 1U
B1 10708201
B2 20708231
HDMI ver h33

The new codes are now:

V080313 1U
B1 10708201
B2 20708231
HDMI ver h35

The 9 dB error is most definitely fixed. However, I don't yet have a Blu-ray to confirm the fix of the DTS HD issue.

They also checked a shield pin connection on an internal HDMI cable as part of the update.

thats good news - how long did it take to get it back - did they send you a TAG and picked it up from you ?

i started the process and waiting on the TAG i was told they would issue me to pick it up -

i have the 7002 - did you have to rerun the setup to get the correct sub setting ?

also - how can i check my version before they pick it up ?

thanks

I dropped it off at a Marantz authorized service center which happens to be 3 miles away so there was no shipping issue. I picked it up 1 week after I dropped it off but the update was completed quicker than that. I was away on vacation for the whole week - which was a good time to part with the 8002.

I ran the setup again as I expected that the previous settings would be incorrect though I didn't try it with the updated firmware and the old settings.

To check your version, on the front panel press Pure direct, 7.1 Ch input and M-Dax buttons simultaneously for a few seconds until it goes into service mode. then use the enter button to toggle through the information. At the end there are display tests that you can just toggle through until you get back to the default display.

Okay, my local service center turned me away and claim they no longer does firmware update.
Marantz now refer me to another service center down in LA which means I would have to ship the unit out of my own expense.
Do you guys think the end users in this case should be paying for the one way shipping or Marantz should pick up the tab as well?
I am not sure about paying out of my own pocket b/c this is not a repair issue as my SR7002 isn't broke and it's marantz that sells the product w/ bugs..

Anyway..want to know what you guys think..so I pay the shipping or should I ask Marantz to send me a pre-paid label?

All these problems with firmware updates and marantz receivers totally ruin my motivation of buying one. I still cant understand how a firm like marantz cant let users upgrade it themselves, its as if they only want millionaires as customers. (= people with too much time and money)
For this amount of money id really expect a bug free product or at least one that i can update myself. Onkyo please release ur 706 so i can finish this mad (seemingly eternal) search.

thanks - i will try that out later - can i use the remote to do that also ? do i have the TV on and watch it on the OSD ?

was your unit packed nicely when you got it back ?

i have the original box and will use it - i hope they send it back that way also -

post back when you try it out -

did you do thru marantz to get this set up ? or did you just go to a service center and told them you need it to be upgraded ?

i emailed marantz from the owners circle and working it out that way - so they are aware of it - and i am in the process now - i should have a TAG in my email now and will follow there instructions - if you didnt go with marantz - maybe you can try it that way and let them tell you where to go - i would think marantz should pay and it seems as if there will with mines -

i dont like the idea of not being able to upgrade either - thats getting silly at this day and age - but if marantz will step up and post it that there is new firmware to fix the issues with instructions on how to get it done - and cover shipping etc. - then at least you feel that everything will be alright - i dont like the idea of pulling teeth to get a answer - so if you dont contact them or complain - they will just keep silent and hope it goes away -

i see how this process works out - other than not having the users do the upgrade - the units sound great and i love the build quality - but of course - it has to work just as good as its build too

You couldn't have owned an X002 AVR for 12 months; they have only been out for 8 months.

marantz is going to send UPS to my house and pick it up -
they offered to either send me a Label - then i have to bring it to UPS to ship out or pick it up - of course

i let them pick it up - who wants to lug that thing around 10 city blocks

i am waiting to hear when they will pick it up - in the meantime i am going to check my firmware today and write it down - then pack it up tomorrow - and wait for the pick up - its summer time now - so i wont be missing it that much for a few weeks at most -

I got it Nov 7, 07. Yep about 8 months but does seem longer. Had my 7001 the year before thats what confused me.

Wow, I was thinking of getting the 8002 or the new pre/pro as they seem the very similar on the pre/amp side of things. But with all the reported bugs and firmware updates you have to send in for, I might just keep my Pioneer 94 for some time.

That's ~7 mos.
The X002 AVRs were released a month earlier, at ~7 Oct.

Jesus you sound like my old lady GET OFF ME

Your not counting Nov that makes it ~8.

Question for those who have Toshiba HD-A35, XA1/2 type of HD DVD players or any other players having internal losseless audio decoders with the analog multichannel outputs:

Does any one, from their own experimental experience, can confirm that the audio quality from analog outputs versus audio sending through HDMI to be encoded by Marantz receiver would be at least similar and not worst?

Hi! Can you please tell us which service center?

I notice your info as "Union City, CA", is that Union City in the SF Bay Area? If it is, did you try Media Associates, Inc. in Mountain View? I have called them and will be bringing my 8002 down to them.

Christopher Sprague of Marantz answered my "Owner Circle" email specifically asking about the "DTS thud" problem and he confirmed existence of a firmware upgrade and asked that I contact a local service center. Sprague did not, in this email, explicitly acknowledge that the upgrade will fix the DTS thud problem.

I will be doing the 8002 drop-off next week as we are busily finishing up work for a big hi-tech event in San Francisco that has something to do with a "fruit" company .

Well, do not despair. If Marantz is still on your radar, consider the following.

New 8002, as listed by several posters over the past few weeks, seem to have the new firmware already installed. If you happen to snag one of these new 8002 or 7002 with the new firmware, problems on our older 8002/7002 hopefully will not show up in yours.

So all is not lost. The key is to snag one that has the new firmware.

Good luck!

I just played "Live Free or Die Hard" using its DTS HD Master track and there were no thuds or pops. As others have observed, it seems some DTS HD Master track will cause thuds, some won't.

If a disc provides "Uncompressed" sound track, I would use it over DTS HD or Dolby HD. Uncompressed tracks supply the best sound.

UPDATE - i got a TAG for UPS to pick it up tomorrow - which is fast - thats great - i am going to pack it up in a few
mintues -

so far - its looking good for service dept. - i figure they get it on friday since its going to NJ and i am in NY -

so i am hoping to have it back by next friday - which isnt bad at all -

i got my firmware version - HDMI ver. H30 - - i think thats the important part -

i check it when i get it back - and i am going to order a blu ray also now - should get that in a week - and have them both at about the same time if all goes well

i guess its not that bad - the process - after you get over the fact of disconnecting and packing it - thats about the hardest part of this - cross my fingers that this will be it -

i wouldnt even bother with this if it was just the subwoofer bug - thats nothing and can be fixed manually - but then the DTS issue - thats another story -

i havnt had it happen to mines - for the fact that i havnt used blu ray yet - but once theres a issue like that and it does affect all units - i want that fixed -

i am sure if you buy a new unit now - it should be already with the latest firmware - so you wont have a problem -

its not a major major issue - not something that would not make me buy marantz again - after all - its not just marantz with this bug - its everything made for the newest audio formats - and from what i read on here - the other brands have been even worse -

i dont know if thats true or not - people do tend to make things sound worse than they really are -

i dont see how the marantz units would sound so so - and the other units damage speakers - if its the same chip used - i think its matter more on how loud you have it at the time it happens -

Count again. I counted Nov., but not June, as it just started. Early Nov. to early June is 7 mos. (2 mos. last year plus 5 mos. this year.)

Are you sure new 7002s have the latest firmware?

I can't remember if anyone has reported the firmware on a 7002 lately.

I would think they would both have the new firmwares, but I am not sure.

It would depend on how much turnover the vendor has, as to when one would have new stock.

Expresso,

Good luck! Yesterday Marantz told me that they received my SR8002 damaged... I believe that the UPS drop it and they broke the front panel... Now I am dealing with complaint filing with UPS, inspections to the receiver, etc.. Something that should of took less than a week, it will take weeks to solve...
After this, now I am considering getting a Denon 3808...

Ouch - that sucks - well what can i do - cant be afraid to ship anything now - i hope everything goes well with the shipping both ways - i packed my unit in the original box the same way it was shipped to me when i got it new -

but if you drop it - well it can get damaged also -

i understand how you feel and want to get a different brand - thats understandable - but even a different brand will break if its not handled correctly and dropped during shipping to you when your order it - anything can happen - but i know what you mean - i would be upset also if that happened or happens to me - it could have been avoided if either UPS handles these things correctly or if we could have done our own firmware upgrade -


so - who is going to cover the cost now ? marantz or UPS ? something like that never happened to me -

Hmm..I did call Media Associates, Inc. and was turned away by them as they claim they no longer does firmware update..
I would be eager to hear back from you if you are able to get a successful firmware update..
If they can update your SR8002, I would think they should have no problem updating my SR7002 and I will try to contact them again..

Are there any Canadian onwer of the 8002 in the forum? Does the firmware update work the same in Canada meaning do I notify Marantz, drop off or mail my receiver to an authorized service centre in order to get the LFE bug and DTS bomb firmware updates?

I wonder if I will have an issue with Marantz paying for the fix as I did not purchase the unit from an authorized retailer in Canada?

DARN! I called Media again this evening and spoke to a different person and he said their shop is not set up to do firmware upgrade so I need to send my unit to Marantz. Looks like I will be calling Marantz like you did.

Ugh!