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new marantz sr7002, sr8002 receivers - Page 168

post #5011 of 5079
I have a lip sync issue with my sources hdi dune, Mede8er, sky TV box and I need a delay of around 250ms but the amp only goes to 200ms. I am thinking if the firmware upgrade could resolve the issue.

Thanks

Sent from my SM-N9005 using Tapatalk
post #5012 of 5079
Quote:
Originally Posted by a5ian300zx View Post

I have a lip sync issue with my sources hdi dune, Mede8er, sky TV box and I need a delay of around 250ms but the amp only goes to 200ms. I am thinking if the firmware upgrade could resolve the issue.

Thanks

Sent from my SM-N9005 using Tapatalk

I don't believe these units ever offered lip sync delay greater than 200 ms. In any case I would certainly confirm with Marantz your expectation before paying for a probably relatively minor upgrade (from 38 to 39).

I have lived with some bugs in the H33 FW on my 7002 (including the -9db subwoofer bug and HD audio crackle/pop bugs), even making sure to buy a Blu-Ray disc player capable of decoding the newer HD audio formats and passing PCM.

How have you determined that 250 ms of delay will correct your lip-sync issues?
Edited by dboff01 - 1/4/14 at 2:32pm
post #5013 of 5079
Quote:
Originally Posted by dboff01 View Post

I don't believe these units ever offered lip sync delay greater than 200 ms. In any case I would certainly confirm with Marantz your expectation before paying for a probably relatively minor upgrade (from 38 to 39).

I have lived with some bugs in the H33 FW on my 7002 (including the -9db subwoofer bug and HD audio crackle/pop bugs), even making sure to buy a Blu-Ray disc player capable of decoding the newer HD audio formats and passing PCM.

How have you determined that 250 ms of delay will correct your lip-sync issues?

Thanks for the feedback.

on my hdi dune player it also has the capability to do audio delay in .025s (250ms) which lines everything up perfectly (Marantz set to 0 lip.sync) but i need to do this manually every time with the hdi dune player, but this feature is not available on the on my other devices. hence the reason Marantz lip.sync would resolve the issue.

I have been searching the web and the below is a HDMI reset process for Sr8002 which i will test later. i have only one device connected to my amp which is my Lumagen video processor, which has multiple devices attached to it.

"The problem has been fixed. After speaking with Marantz, they suggested two things. One: make sure the HDMI cable is certified for HDMI 1.3a and HDCP (as my av amp is) ). Then do a HDMI reset; root cause unknown, but they suspect HDCP as part of the issue, and thus the cable replacement.

HDMI reset process for SR8002
1. With all components on unplug the HDMI cables from all devices.
2. Turn all components off
3. Reconnect all the cables
4. Power on AV Receiver
5. Power on TV
6. Power on each additional HDMI component in series one at a time."

Thanks
post #5014 of 5079
Quote:
Originally Posted by a5ian300zx View Post

The problem has been fixed. After speaking with Marantz, they suggested two things. One: make sure the HDMI cable is certified for HDMI 1.3a and HDCP (as my av amp is) ). Then do a HDMI reset; root cause unknown, but they suspect HDCP as part of the issue, and thus the cable replacement.

HDMI reset process for SR8002
1. With all components on unplug the HDMI cables from all devices.
2. Turn all components off
3. Reconnect all the cables
4. Power on AV Receiver
5. Power on TV
6. Power on each additional HDMI component in series one at a time."

Interesting.
Only in the past couple of weeks I have started having what I suspect may be HDMI/HDCP issues with my 7002.

With two entirely seperate HDMI sources I have had a problem whereby my TV picture will disappear, simultaneous with the receiver blue HDMI led going out. The sound will continue. After anything between 10-30 sec or so the sound stops, the TV begins to sync HDMI, the picture reappears, the led comes back on and all is ok again.
It's done this maybe half dozen times in a fortnight.

Then last night the picture just wouldn't come back. Eventually had to remove/replace the HDMI plug at the TV end & dial the 7002 input selector temporarily to another source then back. Then the HDMI synced up and all ok.
I hope it's just a dodgy cable and not the early sighns of failing video circuitry in the 7002.
post #5015 of 5079
Hi all,

I have a sr8200 amp and at the moment I have an issue whereby the front left and rear left channels are really faint compared to the rest, has anyone come across this or has a solution for it?

Thanks

Sent from my SM-N9005 using Tapatalk
post #5016 of 5079

Hi, I'm from Brazil. Since we don't have Marantz Service here.

I know it has been massively discussed in this topic, but...

 

Is there anybody who has the update files? PM me.

 

Kind regards,

Maikel

 

Edit: spelling check

post #5017 of 5079
From all I have read and seen, the 7002 and 8002 cannot be updated simply by flashing updated firmware.

When my 7002 was upgraded to h39, the technician told me the upgrade included new hardware.
post #5018 of 5079
Really what type of new hardware, because the when asked for a quote on mine I was just given a upgrade labour price.

Maikel it is not a simple process I have gone through the service manual and looks like you need additional hardware to perform the upgrade.

I am having issues with mine but have bought a new yamaha rxv1073 reciever which should be here today.

With the newer amps with Ethernet ports you can do the firmware update yourself over the network.

Thanks

Sent from my SM-N9005 using Tapatalk
post #5019 of 5079
I am not sure what hardware was upgraded. I purchased my 7002 from a marantz warehouse sale and the salesperson told me that the unit is new and had the firmware and hardware upgraded at their Canadian repair dept before being offered for sale.
post #5020 of 5079
Quote:
Originally Posted by maikeljacob View Post

Hi, I'm from Brazil. Since we don't have Marantz Service here.
I know it has been massively discussed in this topic, but...

Is there anybody who has the update files? PM me.

Kind regards,
Maikel

Edit: spelling check

Quote:
Originally Posted by audit13 View Post

From all I have read and seen, the 7002 and 8002 cannot be updated simply by flashing updated firmware.

When my 7002 was upgraded to h39, the technician told me the upgrade included new hardware.

I was told the same thing when updating my 8002. I have no idea what hardware was needed.
post #5021 of 5079
4 years ago when I got a warranty software update to my 7002:
- I had to take it to a service center
- My understanding was they they changed a chip (likely a ROM or PROM)
post #5022 of 5079
When I had my 7002 updated to H.39 a few years back the service note made mention of all the individual updates (DSP, CPU, etc) but no mention of a hardware change.
My recollection at the time was that very early hardware delivered with H.33 or older may have needed a hardware change as well. I don't know what this consisted of.

Based on the actual update process, which was partly published in this forum hundreds of posts back, it's quite a complex process of updating the components via serial connection using what would now be old software running on even older OS (think Win 98). I imagine that it would be quite possible to easily brick an entire unit by botching this process.
post #5023 of 5079

Guys,

 

I have contacted a service center asking for update and they have sent me all files and manuals.

There is no reference of hardware change.

Please feel free to PM me and I will send you the files.

 

Regards,

Maikel

post #5024 of 5079
Quote:
Originally Posted by maikeljacob View Post

Guys,

I have contacted a service center asking for update and they have sent me all files and manuals.
There is no reference of hardware change.
Please feel free to PM me and I will send you the files.

Regards,
Maikel

Awesome! Is it tough to do? Any special equipment required?
post #5025 of 5079
Quote:
Originally Posted by audit13 View Post


Awesome! Is it tough to do? Any special equipment required?

I've performed the update this afternoon. Is required a special interface to update the HDRadio.

The files I received were a little bit confusing, I've reorganized them and made a new ZIP without the Service Manual (37Mb).

 

Updating Main CPU, HDMI and DSP is a piece of cake! You only have to follow the instructions precisely, must use Windows Vista or XP, use a serial port - on my experience updating receiver always use a RS232 port and not an USB to RS232 adapter.

 

Edit: And of course USE A NOBREAK!

post #5026 of 5079
Quote:
Originally Posted by maikeljacob View Post

I've performed the update this afternoon. Is required a special interface to update the HDRadio.
The files I received were a little bit confusing, I've reorganized them and made a new ZIP without the Service Manual (37Mb).

Updating Main CPU, HDMI and DSP is a piece of cake! You only have to follow the instructions precisely, must use Windows Vista or XP, use a serial port - on my experience updating receiver always use a RS232 port and not an USB to RS232 adapter.

Edit: And of course USE A NOBREAK!

Wow, that sounds pretty easy. I don't need the update at the moment but I have a home theatre PC next to my TV so updating the firmware would have been easy for me. I have a serial port on my HTPC to load firmware and equalization settings for my Anthem receiver.

Thanks for sharing this information.
post #5027 of 5079
Quote:
Originally Posted by maikeljacob View Post

Guys,

I have contacted a service center asking for update and they have sent me all files and manuals.
There is no reference of hardware change.
Please feel free to PM me and I will send you the files.

Regards,
Maikel

Do you have files for SR7002, SR8002, or both?
post #5028 of 5079
Quote:
Originally Posted by dboff01 View Post


Do you have files for SR7002, SR8002, or both?

Both use the same!

post #5029 of 5079

Guys,

 

Let's do this way:

 

1. Service Manual:

http://www.service.marantz.com/marantzServices/docs/serviceManual/SR8002_SM_VER3.pdf

 

2. Update Files:

https://drive.google.com/file/d/0B6n1h3OqIIcNeEJfOHN5SjA4Y1E/edit?usp=sharing

 

This is all you need, is all files in their correct folders, not a puzzle as I received :)

 

Mission Impossible acomplished! So Thumbs up!

post #5030 of 5079
Wow. Thanks for posting the file collection.
Marantz were not that forthcoming a few years ago.
post #5031 of 5079
Quote:
Originally Posted by EtheB View Post

Wow. Thanks for posting the file collection.
Marantz were not that forthcoming a few years ago.

 

Marantz is not different... This is a lucky email for the right service center... as we don't have service in Brazil, I think the technician decided to help...

post #5032 of 5079
Now if I only had a PC with a COM port to do the update.mad.gif
post #5033 of 5079
You can get com to usb converter. I use one for my lumagen.

I will try one when I get change.

Sent from my SM-N9005 using Tapatalk
post #5034 of 5079
Quote:
Originally Posted by a5ian300zx View Post

You can get com to usb converter. I use one for my lumagen.

I will try one when I get change.

Sent from my SM-N9005 using Tapatalk

I believe maikeljacob mentioned that USB to serial adapters may not work.
post #5035 of 5079
Quote:
Originally Posted by EtheB View Post


I believe maikeljacob mentioned that USB to serial adapters may not work.

In fact I had a Harman Kardon and the instructions were clear, do not use any adapters from USB to RS232.

I can't tell if it is going to work... but since the update software begins with connection I would test if there is a connection without starting update process.

post #5036 of 5079
So are these files a way to do the latest firmware update myself? I have a 8002. There have been no firmware up dates done probably in 4 years, maybe longer. I still have base issues I think. I think it's the aud / subwoofer issue that these things had from the get go.
I very been very frustrated with the 8002. I know what it's capable of since it worked and sounded awesome for about a year. I had it serviced . They changed the main board once. I sent it back a second time for a firmware and bench check. They said there was nothing wrong with it and they updated the latest firmware.that was four years ago. I think the main issue is lack of base . Why, I don't know. Firmware, audyssey, whatever.
So what can I expect if I download theses files?
post #5037 of 5079
Quote:
Originally Posted by slow ride View Post

So what can I expect if I download theses files?

Nothing if your firmware is already up to date.

If you have older FW, you may see some bugs resolved, depending on what FW you are starting with. One of the most prominent bugs with these units was related to a -9dB LFE output decrease when any of the Audyssey EQ modes are enabled. This one can be avoided by not using the EQ modes or alternatively adding 9bB manually after calibration. Another was a loud popping sound when processing the newer HD audio formats. The workaround for this was to use a source device (ex. Bluray Disc Player) capable of decoding the format and feeding PCM rather than bitstreaming.

My SR7002 with FW H33 is still prone to both of these bugs.
Edited by dboff01 - 1/25/14 at 12:01pm
post #5038 of 5079
Quote:
Originally Posted by dboff01 View Post

Nothing if your firmware is already up to date.

If you have older FW, you may see some bugs resolved, depending on what FW you are starting with. One of the most prominent bugs with these units was related to a -9dB LFE output decrease when any of the Audyssey EQ modes are enabled. This one can be avoided by not using the EQ modes or alternatively adding 9bB manually after calibration. Another was a loud popping sound when processing the newer HD audio formats. The workaround for this was to use a source device (ex. Bluray Disc Player) capable of decoding the format and feeding PCM rather than bitstreaming.

My SR7002 with FW H33 is still prone to both of these bugs.

If I remember right, you can't add the -9db after you have locked in the calibration. In other words I would have to go back and start a whole new audio measurement with my surround and then add the -9 db to the sub.

Is there a way to manually add some base to the sub w/o a new speaker measurement ?
post #5039 of 5079
You may be right, I don't recall the specifics regarding the 9 db add-back as I've simply never used Audyssey.

I'm sure the answer is somewhere waaaaay back at the beginning of this thread. smile.gif
post #5040 of 5079
Quote:
Originally Posted by dboff01 View Post

You may be right, I don't recall the specifics regarding the 9 db add-back as I've simply never used Audyssey.

I'm sure the answer is somewhere waaaaay back at the beginning of this thread. smile.gif

Do you have 5.1 surround?
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