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Charter HDTV - Page 38

post #1111 of 3557
A little bit ago I got a phone call from my daughter, who is over at her mother's place (until she and her family move to Phoenix), and a Charter installer was there for some reason and wanted to connect the box to the HDTV via component cables, instead of HDMI. She called because the guy was practically refusing to use HDMI because there is no difference.

I don't know if he wouldn't do what the customer wanted, because she was a woman, and he needed to hear it from a man, but either way she had to call me and get confirmation that HDMI was the way to go.

I think the Charter installer needs a little more training regarding the technology he is dealing with, customers and customer's wishes.
post #1112 of 3557
Quote:
Originally Posted by mrvideo View Post

A little bit ago I got a phone call from my daughter, who is over at her mother's place (until she and her family move to Phoenix), and a Charter installer was there for some reason and wanted to connect the box to the HDTV via component cables, instead of HDMI. She called because the guy was practically refusing to use HDMI because there is no difference.

I don't know if he wouldn't do what the customer wanted, because she was a woman, and he needed to hear it from a man, but either way she had to call me and get confirmation that HDMI was the way to go.

I think the Charter installer needs a little more training regarding the technology he is dealing with, customers and customer's wishes.

Good afternoon,
I'm sorry to hear that. We can definitely reach out to local management and have that looked into if you'd like. Please PM the following:

Name on the account:
Phone Number on Account:
Address:


-George
post #1113 of 3557
I will find out if they want to do anything about it. I doubt that they will.
post #1114 of 3557
Quote:
Originally Posted by mrvideo View Post

I will find out if they want to do anything about it. I doubt that they will.

I had the same problem here, so it is not just local to Madison.
post #1115 of 3557
Quote:
Originally Posted by Umatter2Charter View Post

The system is not currently being upgraded. We're looking to upgrade this area sometime in 2012. Please let me know if you have any other questions.

-George

Thanks for the information as I was really curious because the Ennis Texas Hub fed off of the Waxahachie headend is already upgraded to modern capacity standards to allow for HD but the rest of system has not been upgraded yet.
post #1116 of 3557
Other than the little argument over the cable to use for connection, she actually wants to commend the installer. That is why I wanted to find out more about the situation. Unfortunately, when the installer/tech got there, he had no idea why he was there. The CSR never entered the reason why he needed to be there.

It seems they have been having issues with billing and other stuff. I'm having all of that put into an e-mail, which I will pass along as a PM.

The service call was to resolve image quality problems with the few HD channels that they subscribe to. I'm gathering that it was more SD like, than HD. That is where the component/HDMI cable issue came in. In this case HDMI wasn't going to improve bad video. Seems that a splitter needed to be changed out to resolve the HD issue. Don't know why that fixed it. He spent over an hour there working on the issue.
post #1117 of 3557
The ultimate problem was that the HD output quality was for sh!t. The resolution to the problem was that the STB's component output was crap. The new STB, with DVR and HDMI, had an HD output that actually looked HD.

Even though the other STB was supposed to be HD, I'm beginning to wonder if it ever was. But, since I actally tuned the local HD channels with it, it had to be an HD STB.

If they would have told me about these issues the times I've been over there, I would have had the TV tell me what it was getting as input resolution (I think it can provide that).

I didn't find out about the problems until today.

As for the tech not knowing why he was there, it was a CSR supervisor that set up the ticket and she never entered the reason for the service call.

All of this, as well as billing issues, will be forwarded to me and I will PM them and hopefully get the issues taken care of.
post #1118 of 3557
Quote:
Originally Posted by mws192 View Post

Any news on new HD for the 06470 system?

Thank you for your patience. Unfortunately at this time we don't have have any HD additions planned until late this year. Detailed timing and the channels being considered are not available to us at the moment.

If we can help you in the future please feel free to contact us.

Thank you,
Steve
http://www.charter.com/Umatter2Charter
post #1119 of 3557
I'm moving to Pasadena, CA (91106) this weekend. I called in to get things rolling as well as some concrete pricing information (TV in HD + HD Ultra + Sports View + CableCARD, Internet MAX + Own Modem). Basically I wanted to assemble a package that was comparable to what I was receiving with Time Warner at my old place. Pricing--not great, especially considering I'm using my own equipment.

Three questions to UMatter:

1. What's with the install fees? Is it appropriate to charge a flat $100 for the tech to come out and plug a CableCARD into the back of my customer-owned Tivo, call that in, and call in the MAC ID on my customer-owned modem? My landlord already has Charter service and all the outlets I need or may need.

2. Do you have any information on allowing self-install for CableCARDs? The FCC is requiring providers to give that option starting August 1.

3. Will there be any additions to our HD lineup? If so, when or how soon? The HD offerings are quite paltry--and that's coming from a former Time Warner customer.

My sales rep will be calling me back tomorrow with some better information on questions 1 and 2, but I was wondering if you could weigh in. Thank you in advance.
post #1120 of 3557
Quote:
Originally Posted by psgmr View Post

I'm moving to Pasadena, CA (91106) this weekend. I called in to get things rolling as well as some concrete pricing information (TV in HD + HD Ultra + Sports View + CableCARD, Internet MAX + Own Modem). Basically I wanted to assemble a package that was comparable to what I was receiving with Time Warner at my old place. Pricing--not great, especially considering I'm using my own equipment.

Three questions to UMatter:

1. What's with the install fees? Is it appropriate to charge a flat $100 for the tech to come out and plug a CableCARD into the back of my customer-owned Tivo, call that in, and call in the MAC ID on my customer-owned modem? My landlord already has Charter service and all the outlets I need or may need.

2. Do you have any information on allowing self-install for CableCARDs? The FCC is requiring providers to give that option starting August 1.

3. Will there be any additions to our HD lineup? If so, when or how soon? The HD offerings are quite paltry--and that's coming from a former Time Warner customer.

My sales rep will be calling me back tomorrow with some better information on questions 1 and 2, but I was wondering if you could weigh in. Thank you in advance.


Good Afternoon,

Thank you for you inquiry, we can definitely get you the info requested:

1. Installs can vary upon what is needed, area you are in, as well as a few other factors. We would need to reference the actual order. If you would like us to look into it please PM the Name, Address, Phone Number, and since we'll be discussing the bill, the PIN or Security Code on the account.

2. Currently we still require professional installation for all Cable Cards. We are in line to meet the FCC deadline on Self Installs though.

3. We are working hard to expand HD Offerings across the board and will continue to do so, however, we don't currently have any set for release in your area.

Did you have any other questions we could help with?

Thanks,

Dylan
http://www.charter.com/Umatter2Charter
post #1121 of 3557
Quote:
Originally Posted by Umatter2Charter View Post

Good Afternoon,

Thank you for you inquiry, we can definitely get you the info requested:

1. Installs can vary upon what is needed, area you are in, as well as a few other factors. We would need to reference the actual order. If you would like us to look into it please PM the Name, Address, Phone Number, and since we'll be discussing the bill, the PIN or Security Code on the account.

2. Currently we still require professional installation for all Cable Cards. We are in line to meet the FCC deadline on Self Installs though.

3. We are working hard to expand HD Offerings across the board and will continue to do so, however, we don't currently have any set for release in your area.

Did you have any other questions we could help with?

Thanks,

Dylan
http://www.charter.com/Umatter2Charter

Hi Dylan,

1. I spoke with a different associate today and after consulting with his supervisor, I was brought down to a much more reasonable install fee. I'm satisfied with this now.

2. I appreciate the insight. The sooner we can do CableCARD installs ourselves, the better as far as I'm concerned.

3. That's very disappointing to hear. I used to pay slightly less on TWC for more HD channels, and much less on AT&T U-Verse for even more HD channels. Could you please pass that along to the powers that be?
post #1122 of 3557
Quote:
Originally Posted by psgmr View Post

Hi Dylan,

1. I spoke with a different associate today and after consulting with his supervisor, I was brought down to a much more reasonable install fee. I'm satisfied with this now.

2. I appreciate the insight. The sooner we can do CableCARD installs ourselves, the better as far as I'm concerned.

3. That's very disappointing to hear. I used to pay slightly less on TWC for more HD channels, and much less on AT&T U-Verse for even more HD channels. Could you please pass that along to the powers that be?

Good Morning!

Glad you got the install taken care of. Also we can pass the feedback along. We are aware of the need for additional HD programming and are working to briing more HD content to all markets. Stay tuned for more additions in the future we are far from done

Thanks,

Dylan
post #1123 of 3557
Umatter:
Today I noticed that CNN has made a live stream available for the iPad to subscribers of select cable systems. Guess which Cable system is not included! Any chance of that happening any time soon?
Thanks.
post #1124 of 3557
Quote:
Originally Posted by Umatter2Charter View Post

Good Morning!

Stay tuned for more additions in the future we are far from done

Thanks,

Dylan

When are these additions coming? Been waiting long enough? Will it be anytime this year, next year, 2013? WHEN?!?!?
post #1125 of 3557
Quote:
Originally Posted by TBarclay View Post

Umatter:
Today I noticed that CNN has made a live stream available for the iPad to subscribers of select cable systems. Guess which Cable system is not included! Any chance of that happening any time soon?
Thanks.


Good Afternoon,

We will need to contact Marketing on that one. We will submit an inquiry and let you kno just as soon as we get a response!

Thanks,

Dylan
http://www.charter.com/Umatter2Charter
post #1126 of 3557
Quote:
Originally Posted by nubreed View Post

When are these additions coming? Been waiting long enough? Will it be anytime this year, next year, 2013? WHEN?!?!?

Good Afternoon,

Unfortunately we are not showing any finalized additons currently. We are unable to provide information regarding channel additions until agreements are finalized and addition dates are released. We apologize we don't have any new channel info for you currently and we do appreciate your patience.

Was there anything else we could assist with?

Thanks,

Dylan
http://www.charter.com/Umatter2Charter
post #1127 of 3557
Quote:
Originally Posted by TBarclay View Post

Umatter:
Today I noticed that CNN has made a live stream available for the iPad to subscribers of select cable systems. Guess which Cable system is not included! Any chance of that happening any time soon?
Thanks.

We got a response and we are currently looking into supporting it but at this time have no concrete plans for a launch.

Please let us know if you need anything else

Thanks,

Dylan
post #1128 of 3557
Umatter:

1. Are there any plans for new HD channels in the Duluth, MN area? I am specifically hoping for AMC, Spike TV, G4, and Cartoon Network all in HD.

2. Are there any plans for 3D programming? ESPN 3D would be nice. It is really disappointing to have a 3D TV and not have any programming for it. I could see myself switching to Direct TV if 3D programming is not added in the near future.

Thanks, Dan
post #1129 of 3557
Quote:
Originally Posted by ibelievein93x View Post

Umatter:

1. Are there any plans for new HD channels in the Duluth, MN area? I am specifically hoping for AMC, Spike TV, G4, and Cartoon Network all in HD.

2. Are there any plans for 3D programming? ESPN 3D would be nice. It is really disappointing to have a 3D TV and not have any programming for it. I could see myself switching to Direct TV if 3D programming is not added in the near future.

Thanks, Dan

Good Morning Dan,

Thank you for inquiring with us! Currently we are not showing any HD channel additions on the map that are set for launch. As far as 3D programming we are looking into providing it however do not currently have a launch date set for this service. Once launches are set for either we will be sending out communications via mailers as well as TV advertisements to let the market know of the upcoming changes

Was there anything else we could assist with?

Thanks,

Dylan
http://www.charter.com/Umatter2Charter
post #1130 of 3557
Quote:
Originally Posted by ibelievein93x View Post
Umatter:

1. Are there any plans for new HD channels in the Duluth, MN area? I am specifically hoping for AMC, Spike TV, G4, and Cartoon Network all in HD.

2. Are there any plans for 3D programming? ESPN 3D would be nice. It is really disappointing to have a 3D TV and not have any programming for it. I could see myself switching to Direct TV if 3D programming is not added in the near future.

Thanks, Dan
Good Morning Dan,

Thank you for inquiring with us! Currently we are not showing any HD channel additions on the map that are set for launch. As far as 3D programming we are looking into providing it however do not currently have a launch date set for this service. Once launches are set for either we will be sending out communications via mailers as well as TV advertisements to let the market know of the upcoming changes

Was there anything else we could assist with?

Thanks,

Dylan
http://www.charter.com/Umatter2Charter

Dylan:
Interesting that you should mention the advance notice. When CNN-HD and Fox News-HD were recently added in Smyrna, GA, we got NO advance notice (and actually have not gotten ANY notice since, either!) No message on the box, nothing in the monthly invoice. I wouldn't have known about them except somebody mentioned one of the channels here on AVS!
post #1131 of 3557
Quote:
Originally Posted by TBarclay View Post
Dylan:
Interesting that you should mention the advance notice. When CNN-HD and Fox News-HD were recently added in Smyrna, GA, we got NO advance notice (and actually have not gotten ANY notice since, either!) No message on the box, nothing in the monthly invoice. I wouldn't have known about them except somebody mentioned one of the channels here on AVS!
Good Morning,

Very sorry that we did not send out prior notice for the additions in your area Normally we do send them out as we do want to spread the word of the additions! One of our main drivers currently is adding HD content to our markets.

Thanks,

Dylan
http://www.charter.com/Umatter2Charter
post #1132 of 3557
Is anything in the works for enabling the WatchESPN iPhone/iPad/Android app? We currently have access to ESPN3 through their website or Xbox Live, but apparently the app requires cable co approval. I found it quite handy while under TWC.

FYI - Install went off without any major problems last weekend. I love the internet service ping and speeds, but the channel lineups (especially HD offerings) are paltry.
post #1133 of 3557
Quote:
Originally Posted by psgmr View Post

Is anything in the works for enabling the WatchESPN iPhone/iPad/Android app? We currently have access to ESPN3 through their website or Xbox Live, but apparently the app requires cable co approval. I found it quite handy while under TWC.

FYI - Install went off without any major problems last weekend. I love the internet service ping and speeds, but the channel lineups (especially HD offerings) are paltry.

Good afternoon.

We are looking into this for consideration in the future but at this time we don't have a definitive answer or time line as to when or if this will be available.

Do you have any other questions for us today?

Thank you,
Steve
http://www.charter.com/Umatter2Charter
post #1134 of 3557
Charter Customers Score NFL Network and NFL RedZone
in Time for 2011 Season

St. Louis, Missouri - Charter and NFL Network today announced that they have reached a new, long-term agreement for carriage of NFL Network. Charter, among the largest cable and Internet service providers in the country, will also offer the innovative NFL RedZone channel to its customers. NFL Network and NFL RedZone will be available through Charter in time for the start of the 2011 NFL regular season.
Charter has devoted and passionate NFL fans from coast to coast. We're extremely pleased to be enhancing the value to our customers with the addition of NFL Network and NFL RedZone," said Allan Singer, Charter Senior Vice President, Programming. The total football experience for Charter customers is now much more robust - high-definition picture, stats and facts to help pick a fantasy team and in-depth analysis of performance and strategy.
Charter is one of the top cable systems in the country and we are excited its customers will be the newest fans to enjoy the only network dedicated entirely to football, said John Malkin, NFL Network vice president of affiliate distribution. In addition to our Thursday Night Football games, nightly news on NFL Total Access, Emmy award-winning NFL Films programming and every NFL preseason game, Charter customers will also be able to watch NFL RedZone -featuring every touchdown from every game on Sunday afternoons - starting on September 11.
NFL Network is the destination for all that happens around the sport of football. NFL Network airs seven days a week, 24 hours a day, 365 days a year and provides viewers with nearly 2,000 hours a year of original programming, including: NFL Total Access, NFL GameDay, Top 10, Playbook, NFL Replay, NFL Classic Games plus the Emmy award-winning Sound FX and America's Game series.
NFL Network is the home of Thursday Night Football, eight NFL regular season games leading up to the playoffs. This year's schedule kicks off on November 10 with the Oakland Raiders at San Diego Chargers and features the new announcing team of Mike Mayock and Brad Nessler. In addition, NFL Network also features every NFL preseason game starting in August, AFL and CFL games, the Senior Bowl, plus more coverage of the NFL Draft, Hall of Fame ceremony, NFL Scouting Combine and Super Bowl than anyone else.
NFL RedZone, produced by NFL Network, whips around every NFL game on Sunday afternoons, delivering the touchdowns and most exciting moments as they happen and in high definition. When a team goes inside the 20-yard line, fans see the crucial plays live. The channel keeps fans up-to-date in real time, switching from game to game with live look-ins, highlights and a chance to see every important play. For more information on NFL RedZone, visit www.nfl.com/redzonetv.
NFL Network will be available to Charter customers on the Digital View Plus tier and in high definition to customers with high-definition service and HDTVs. NFL RedZone will be available on Charter's sports tiers.
For more information about services from Charter, visit www.charter.com.
post #1135 of 3557
Yay Charter! Finally!!
post #1136 of 3557
Quote:
Originally Posted by Umatter2Charter View Post

Charter Customers Score NFL Network and NFL RedZone
in Time for 2011 Season

St. Louis, Missouri - Charter and NFL Network today announced that they have reached a new, long-term agreement for carriage of NFL Network. Charter, among the largest cable and Internet service providers in the country, will also offer the innovative NFL RedZone channel to its customers. NFL Network and NFL RedZone will be available through Charter in time for the start of the 2011 NFL regular season.
Charter has devoted and passionate NFL fans from coast to coast. We're extremely pleased to be enhancing the value to our customers with the addition of NFL Network and NFL RedZone," said Allan Singer, Charter Senior Vice President, Programming. The total football experience for Charter customers is now much more robust - high-definition picture, stats and facts to help pick a fantasy team and in-depth analysis of performance and strategy.
Charter is one of the top cable systems in the country and we are excited its customers will be the newest fans to enjoy the only network dedicated entirely to football, said John Malkin, NFL Network vice president of affiliate distribution. In addition to our Thursday Night Football games, nightly news on NFL Total Access, Emmy award-winning NFL Films programming and every NFL preseason game, Charter customers will also be able to watch NFL RedZone -featuring every touchdown from every game on Sunday afternoons - starting on September 11.
NFL Network is the destination for all that happens around the sport of football. NFL Network airs seven days a week, 24 hours a day, 365 days a year and provides viewers with nearly 2,000 hours a year of original programming, including: NFL Total Access, NFL GameDay, Top 10, Playbook, NFL Replay, NFL Classic Games plus the Emmy award-winning Sound FX and America's Game series.
NFL Network is the home of Thursday Night Football, eight NFL regular season games leading up to the playoffs. This year's schedule kicks off on November 10 with the Oakland Raiders at San Diego Chargers and features the new announcing team of Mike Mayock and Brad Nessler. In addition, NFL Network also features every NFL preseason game starting in August, AFL and CFL games, the Senior Bowl, plus more coverage of the NFL Draft, Hall of Fame ceremony, NFL Scouting Combine and Super Bowl than anyone else.
NFL RedZone, produced by NFL Network, whips around every NFL game on Sunday afternoons, delivering the touchdowns and most exciting moments as they happen and in high definition. When a team goes inside the 20-yard line, fans see the crucial plays live. The channel keeps fans up-to-date in real time, switching from game to game with live look-ins, highlights and a chance to see every important play. For more information on NFL RedZone, visit www.nfl.com/redzonetv.
NFL Network will be available to Charter customers on the Digital View Plus tier and in high definition to customers with high-definition service and HDTVs. NFL RedZone will be available on Charter's sports tiers.
For more information about services from Charter, visit www.charter.com.

About time. Now get the ball rolling on more high definition channels.
post #1137 of 3557
Quote:
Originally Posted by Umatter2Charter View Post

Charter Customers Score NFL Network and NFL RedZone
in Time for 2011 Season

St. Louis, Missouri - Charter and NFL Network today announced that they have reached a new, long-term agreement for carriage of NFL Network...

When will the channel be available?
post #1138 of 3557
Quote:
Originally Posted by dweebe View Post

When will the channel be available?

Redzone will be available on 9-11-11. The launch date for NFL Network is still to be determined but it will be before the season starts.
post #1139 of 3557
Quote:
Originally Posted by Umatter2Charter View Post


Redzone will be available on 9-11-11. The launch date for NFL Network is still to be determined but it will be before the season starts.

Is this all systems nationwide?
post #1140 of 3557
Thanks Charter !
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