Charter HDTV - Page 73

Thanks, I edited my post with some new information, right after you replied.

No, you're missing the point by assuming I'm clueless. My TV is already set to stretch the image when fed an SDTV signal and it fills the entire screen quite nicely whenever the box is tuned to a channel in Charter's analog tier. However, on the music channels, whatever picture Charter is sending comes with black bars on the bottom and the top -- i.e., like a movie -- not on the sides like an '80s sitcom. Again, a fully filled in 4x3 picture gets stretched out by my TV just fine.

I suspect the music channels are being sent in analog, with Charter putting a small 16x9 picture in the middle of a 4x3 feed. Then, when my TV stretches it, the normal stretch mode is not enough to reach past the top and bottom black bars Charter has added by letterboxing a 16x9 picture into the 4x3 feed. If Charter would just send a picture that fills the entire 4x3 frame, the TV's stretch mode would work. Alternatively, if Charter would send a digital widescreen picture, stretch wouldn't be necessary in the first place.

Got it We are investigating now and I forwarded the additional info.

Thanks,

Dylan

Thank you for your suggestions! I have submitted your feedback for you. If you have any other questions or concerns in the future please let us know.

Thanks,

Jeremy

It might not accomplish what you want, but it does answer the question directly addressed.

My Cisco 8640HDC that I got from Charter nine months ago has the ability to skip or delete channels I don't want too see on my guide.

Once Tivo is released system wide will others who own the XL and Elite then be able to access VOD?

Also, is there a down side to buying a TIVO now, instead of waiting, other than not being able to access VOD?

I read that Charter is adding 28 HD channels to the St. Louis region on April 24, but I have not been able to find a list of the channels being added. Does anyone know where I can find a list?

Here's a link where you can download your new lineup: http://mycharterchannels.com/. Please let me know if that helped or if I can answer any questions.

-Abby

Hello UMatter2Charter,

Any word on getting any more HD channels in 53719 - specifically CNN HD?

Thanks!

Good morning and thanks for asking. We have a pretty aggressive HD roll-out planned for 2012. ALL markets should have 100 HD channels by the end of the year. I have made sure to submit your CNN HD request, and we will be sure to send notification 30 days in advance of any upcoming channel additions specific to your area. These will actually print on your bill statement.

If there's anything else we can help with please advise.

-Abby

no it doesn't. I know what I asked.

Thanks! That's exactly what I was looking for.

Awesome, I'm happy that I could help. If you ever have a question please feel free to let us know.

-Abby

I want to skip channels in the guide. hell I never use the guide. I'm talking about skipping while channel surfing.

Just one example; to get from channel 773( A&E-HD ) to channel 779 ( Discovery-HD ). I have to click through 776( HD Movies on Demand ), 777( Universal HD ), 778 ( Velocity ). Now 777 and 778 are part of that extra HD package which I don't have and for OnDemand I'll go to OnDemand. I would be awesome to go from 773 to 779 instantly without having to go through 776,777,778. Especially sine there is a delay when going through these channels anyways for some reason. So now I get to 773 then I have to manually enter 779 to get to it faster than flipping through 776,777,778.

I know what you asked, too, and umatter was responding to sheshechic - not you.

I think you should probably just get a Tivo. Charter is one of the worst cable companies when it comes to updating technology. It will be many years before you get that feature from Charter.

That's most likely Switched Digital Video. The central office is switching in the channel for you, which can take time.

I've noticed my Cisco non-dvr HD box is much quicker when flipping through the channels than my SA 8300 HDC (or whatever the letters are).

bcf, when I channel surf it skips the channels also with the Cisco 8640hdc

Are there any plans for Charter to support Showtime's version of HBO GO?

Hi met_fan,

We're definitely looking into Showtime Anytime, but a launch date has not yet been determined. Is there anything else that I can look into for you today?

Thanks,
Abby

Quick question, UMatter, I don't understand the "important Information" message on my latest bill (zip: 30080) "We are proud to provide you with a Gwinnett Daily Post as part of your cable service.". I've never received this!

Hi TBarclay,

That's a great question. I cannot find the answer offhand, but I will definitely research this to find out for you.

Thanks,
Abby

Umatter,
Why has TBS such as Conan and The big bang theory copy restricted. My zip is 56379 St. Cloud (or waite park or Sauk Rapids depending on how you pull it up) MN. Others too I would guess.

To my understanding, that content should be marked "copy freely". Please PM your name, address, and phone number and I will definitely have this looked into.

Thank you,
Abby

Yep, same here too in Willmar (56201). Made a post here last Friday, had been seeing it on "Conan" for a couple of weeks. It's showing up as CGMS-A: "One Copy" (0x02). They were going to contact local and check, still waiting to hear back.

Thanks for letting us know that you're having the same issue. I do see that Dylan is working with local tech ops. We are still pending an update but will keep you posted.

-Abby

Still no update on TIVO? I understand that it's been delayed but no word on what quarter they expect to get it out to the rest of us? I think that they should let us all know what's happening, especially since there's word spreading that Charter is trying to kill the deal.

Also, is whole house dvr based solely on the TIVO? If not then when can I expect it in my area 23434?

Good evening,

We are still working on the Tivo launch, and sadly there is no ETA at this time. We also offer the multi-room DVRs currently that can be set up in the entire household. As of right now this link has all the information we can provide on the Tivo.

www.charter.com/tivo

Thanks,

Jeremy