Charter HDTV - Page 74

Do you realize that you didn't answer any of my questions?

Good Morning,

Sorry about that and we can supply some more clarification.

All information available for release will be added to http://www.charter.com/tivo We recommend checking that page regularly for all updated info on the progress of TiVo launches.

Unfortunately, there are no plans to expand the Motorola MultiRoom DVR service in your area at this time.

Thanks,

Dylan

Thank you Dylan.

Anytime at all

Thanks,

Dylan

That's a DVR. I have no interest in a DVR and the extra cost associated with it.

What Charter is not saying is that the company is still bankrupt and has no money to bring out new technology quickly. They are kind of like a duck, paddling like crazy to stay above water. I switched to Directv over 10 years ago and never looked back. Directv has things and can do things Charter only dreams about.

A) Charter is not in bankruptcy so right there that is a lie

B) They have Docsis 3.0 and SDV which puts them ahead of a lot of others.

C) Does DirecTv have internet? Until then STFU about it. If you haven't had Charter service in 10 years you are not very qualified about how their service is in 2012.

Charter is indeed bankrupt. They have been for about 3 years now. The problem was that they expanded too rapidly. If you don't believe me look it up. I don't appreciate your language. And yes I did have Charter service on my extra TV in my basement as it was included in my HOA dues until last year so I do know what I am talking about. Are you sure you want to get into a pissing contest? Why do you so vehemently defend Charter?

To be technically accurate, Charter emerged from bankruptcy in November of 2009, so they have not been bankrupt for 3 years! And while Charter still has some catching up to do, I will give them credit for making progress in adding HD channels and improving Internet speeds. And I particularly applaud their efforts at reaching out o customers is social media and sites such as this. As long as they continue to make progress in these areas, I will cut them some slack.

That's surprising. I've always had that fee waved with the 4 different contracts i've had with Charter in the last 4 years. But contracts aren't for everybody.

I'd like to request for FearNet to be added in Rochester, MN 55901.

Good evening,

Thank you for your request. I have submitted your request for future channel additions. Please let us know if you have any other questions in the future.

Thanks,

Jeremy

Good Morning,

We got a response and have received feedback from other providers that they are experiencing the same issue. We have contacted TBS and are currently pending a response.

Thanks,

Dylan

Hi TBarclay,

I was able to get in touch with local marketing, and there is a possibility that it was missed. However, you should start getting it in the near future. We are reaching out to the Gwinnett Daily Post directly to get this fixed.

Thanks,
Abby

What's the status of activating the e-sata hard drive connection for more storage on motorola dvrs in Smyrna, GA (30080). Is there an expected date yet?

Same questions with respect to the TIVO whole house dvr.

Thanks.

Hi Blue,

We still do not have an ETR for activation of the the e-sata ports or TiVo launch. We are still working on the technicial end. Once we are sure that everything is working properly we will begin rollouts.

Thank you,
Abby

I am guessing that Waxahachie Texas (75165) is not going to get a channel lineup change until at least Q3 or Q4 2012 due to the system being upgraded to 860MHz?

Good evening,

I am sorry that information seems to be spares regarding the changes in your area. I am not showing a defined timeline either so I have reached out to our marketing team in that area to see if they can let me know when the lineup will be adjusted.

I will be in touch as soon as I hear back.

Thanks,

Jeremy

Any new HD channels coming soon for 37040?

It's funny with all of the news and announcements for the St. Louis area.

In our area we have received 26 new HD channels and several number changes in the last 2 weeks (around 4 or 5 every few days) without notifications, bill inserts, newspaper ads, fb posts, dsl reports posts, or news on our bills.

Anybody wants details with the adds or changes; I posted all of the info on the local San luis obispo thread, charter community forum and topix.

Good Morning,

We don't have an exact date; however, we plan on having 100 HD channels in all markets by the end of 2012 so stay tuned

Thanks,

Dylan

I'm in 75137. You say all markets, does this include us here in TX?

Yes,

It includes all of the markets that we service.


George

What I want to see is HD for all premium channels like all the different variations of HBO, Showtime, and Cinemax. It's a pain to have all those movie channels and not watch them because they are sub-par quality.

I heard back from marketing, and we are planning to launch the new lineup this year, but no details as to when it will happen at this time. She did want me to let everyone know that we will be sending out communication regarding the changes in as many forms as possible. Be on the lookout, and let us know if you ever have any questions/concerns.

Thanks,

Jeremy

Charter changed its music channel presentation in the last few days to fill the entire screen, which raises two issues:

1. The response above consisted of a snarky (and wrong, as I pointed out in a subsequent post) comment about how I must not know to use my TV's stretch mode. What it did not include is any effort to find out what was going on. Surely someone at Charter knew the change to the music channels was only a couple weeks away. So instead of researching the question and relaying relevant information, you sent a smiley face designed to make an insult to a customer's intelligence more socially acceptable. Next time, please leave the response process to Abby, who always seems to make an effort to find information and is professional in her messages.

2. Charter (or more likely, the Music Choice service itself) made it worse. The screen is now jet black amost everywhere with giant bright MC near the middle that didn't move once in the hour or so I had a music channel playing yesterday. I guess there aren't enough plasma owners anymore for content providers to care about static images. I had hoped to be able to leave the TV on in the background to play music, plus have the opportunity to look up and see artist information when something catches my ear. No such luck.

Good Morning,

I apologize if that is how my response came across, I did not intend it that way. I have a Plasma in my own living room at home and my fiancée watches those channels often while working out or doing things around the house so I am personally aware of the situation. When we tune to those channels, I am able to change the format and stretch it on my TV without a problem. My mention of this was nothing more than an attempt to provide a resolution to your issue. The feed itself is provided to us in that format and the most that we can do is pass along your feedback, which I did. Also, please understand that while information about format changes may be known, they're not always available to be released by the public. The change was made, as you suspected, by Music Choice, not Charter. This means we have to follow the rules given to us about what can and cannot be discussed publicly prior to the changes occurring.

Also, when reading text online it is difficult to portray sentiment or emotion through text on a screen. For this reason, I use smiley faces fairly regularly to convey that I am not being angry or sarcastic which should be the message received when the emoticon is taken at face value. I am sorry that it did not come across that way.

As always, we are more than happy to offer support in any way we can. If you ever have any issues in the future please feel free to hit us up.

Thanks,

Dylan

Here's the press release from Music Choice discussing the change in appearance they made on all the music channels on April 24. There's contact information included if you're interested in expressing displeasure toward the new look.

Any updates for 91701?

Good afternoon SeanFTW85,

We are currently working through some testing associated with additional HD channel launches in California (so you may actually see some new HDs pop up). I don't have all of the specifics yet, but we are planning to significantly expand HD choices soon. We will provide more detailed communication to you when our plans are finalized. Notifications typically occur 30 days prior to the launch, and are printed on your actual bill statement. We plan to have at least 100 HD channels in ALL markets by the end of 2012.

If there's anything else that we can help with, please advise!

Thanks,
Abby