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Charter HDTV - Page 82

post #2431 of 3294
5/25/12 at 1:25pm
UMatter,

I see Morristown, TN on the list here http://www.charter.com/futuretv we are about 50-60 miles from this area and the surrounding cities/towns in the dropdown menu they also get the same local channels as us (Knoxville, TN DMA), So I was wondering if you could check to see if those HD channel additions will also include my area as well (Maryville, TN 37803)?

Thanks in advance
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post #2432 of 3294
5/25/12 at 1:30pm
Quote:
Originally Posted by DerKaiser View Post

I don't have an account, but I want to check prices so I can compare with my other available services, Dish, DirecTV and Uverse. Those other 3 services make the regular pricing pretty easy to find on their websites even though they all offer sign up deals. Charter's site has you enter an address, so I know that they can determine standard pricing.

I've asked these questions before through the online chat, as long as you have an address to give them they can tell you the regular pricing. You don't have to be a customer to use the chat either. Charter Online Chat
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post #2433 of 3294
5/25/12 at 1:45pm
Quote:
Originally Posted by sheshechic View Post

I just heard that the Olympics will be televised in 3D this year. Will I be able to view it in 3D and how will that work? I'm in 23434.
TIA

Unfortunately we won't be offering it in 3d in your area

Thanks,

Dylan
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post #2434 of 3294
5/25/12 at 1:48pm
Quote:
Originally Posted by joespears View Post

I've asked these questions before through the online chat, as long as you have an address to give them they can tell you the regular pricing. You don't have to be a customer to use the chat either. Charter Online Chat

This is correct, an address would be needed to pull correct pricing info.

DerKaiser -

Please drop us a PM with your Name and Address and we would be happy to help!

Thanks,

Dylan
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post #2435 of 3294
5/25/12 at 2:07pm
Umatter,

I see a lot of HD additions on the June channel line up for my market (29615). But BBCA HD isn't listed. Any idea if it's slated to get added later on?

Thanks
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post #2436 of 3294
5/25/12 at 3:17pm
Good evening,

I am sorry to hear that is not slated to be released with the current additions. The additions that we have slated are the only ones that we currently have available. However, I have submitted your request for future additions in your area.

If you have any questions or concerns in the future please let us know.

Thanks,

Jeremy



Quote:
Originally Posted by mdavej View Post

Umatter,

I see a lot of HD additions on the June channel line up for my market (29615). But BBCA HD isn't listed. Any idea if it's slated to get added later on?

Thanks
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post #2437 of 3294
5/25/12 at 4:24pm
Umatter:
I checked out the new channel lineup for Duluth, MN 55812 effective July 1st. I appreciate a couple of the additions. Thank you for adding GSN HD, G4 HD and MTV2 HD. I continue to hope for the addition of NHL Network HD, CBS Sports Network HD and IFC HD. ESPN 3D would also be nice. I would also like support for WatchESPN. My list of must have additions grows shorter with each time you add channels. Keep it up! Only three channels left on my list.
Thanks,
Dan
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post #2438 of 3294
5/25/12 at 4:38pm
Good evening,

Glad you are liking the new additions! If you ever need any help with anything please let us know.

Thanks,

Jeremy
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post #2439 of 3294
5/28/12 at 2:51pm
UMatter, I'm curious as to who makes the decisions as to the channels added locally and how much is decided at the corporate level since there's so many channels that seem to be added everywhere? For instance, the national channels at Fort Benning, GA are very similar to the ones here in Smyrna, GA (with at least ONE notable exception!)
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post #2440 of 3294
5/29/12 at 7:27am
Quote:
Originally Posted by TBarclay View Post

UMatter, I'm curious as to who makes the decisions as to the channels added locally and how much is decided at the corporate level since there's so many channels that seem to be added everywhere? For instance, the national channels at Fort Benning, GA are very similar to the ones here in Smyrna, GA (with at least ONE notable exception!)

Good Morning,

Thank you for the inquiry. It is a combination of our local and corporate marketing and product teams. We are working to better align the products offered across the board. For information on a specific market we do ask that you check http://www.charter.com/futuretv. Hope that helps!

Thanks,

Dylan
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post #2441 of 3294
5/29/12 at 8:10am
Thanks, Dylan. I have been looking at other markets, which is why I asked the question. Very many of the markets getting new channels are getting DIY HD and we are not, which is what prompted my inquiry.
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post #2442 of 3294
5/30/12 at 6:49am
Quote:
Originally Posted by Umatter2Charter View Post


... For information on a specific market we do ask that you check http://www.charter.com/futurtetv. ...

The correct URL is http://www.charter.com/futuretv.
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post #2443 of 3294
5/30/12 at 6:54am
Umatter,

I current have a cable card in my TivoHD. Looking to upgrade to the TiVo Premier. Will I be able to simply remove the cable card from the HD and do a self-install on the Premier? Thank you.
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post #2444 of 3294
5/30/12 at 9:16am
I have a weirder question that I have tried to talk to the normal Charter CSRs but it is a question that none of them so far has been able to help me with.

I currently have 2 cable card devices and there are a handful of channels that on occasion (about 10% of the time) will only output in Spanish. I have double checked to make sure that my tv isn't set for SAP. (which neither of them are)

When the channel is having that issue I will go to my DVR and there is a setting on my DVR to choose the audio settings and it gives me two options: English and English. But regardless on which one I choose it gives me Spanish. I have checked with other channels and shows that have SAP available and I can switch it back and forth without issues

This seems to happen sporadically but it seems to happen every afternoon on FX HD when two and a half men are on. It also seems to happen on Max HD occasionally.

Talking to my DVR provider it seems that I get this issue when the non-English audio stream gets sent first to the DVR from Charter. They said in order to fix this Charter needs "must send an English audio stream with an English label in their PID so it is detected properly."

I have talked to another person on the Moxi HD DVR forum and they have had this issue with both of their cable card devices. (Each device is different)
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post #2445 of 3294
5/30/12 at 9:37am
Quote:
Originally Posted by blackcap93 View Post

The correct URL is http://www.charter.com/futuretv.

Oops! Fixed
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post #2446 of 3294
5/30/12 at 9:41am
Quote:
Originally Posted by tallguy001 View Post

Umatter,

I current have a cable card in my TivoHD. Looking to upgrade to the TiVo Premier. Will I be able to simply remove the cable card from the HD and do a self-install on the Premier? Thank you.

Good Morning,

Whenever you get the new device you should be able to call in and have the card swapped to the new device. Just have your Host information available

Thanks,

Dylan
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post #2447 of 3294
5/30/12 at 9:56am
Quote:
Originally Posted by Derrick2020 View Post

I have a weirder question that I have tried to talk to the normal Charter CSRs but it is a question that none of them so far has been able to help me with.

I currently have 2 cable card devices and there are a handful of channels that on occasion (about 10% of the time) will only output in Spanish. I have double checked to make sure that my tv isn't set for SAP. (which neither of them are)

When the channel is having that issue I will go to my DVR and there is a setting on my DVR to choose the audio settings and it gives me two options: English and English. But regardless on which one I choose it gives me Spanish. I have checked with other channels and shows that have SAP available and I can switch it back and forth without issues

This seems to happen sporadically but it seems to happen every afternoon on FX HD when two and a half men are on. It also seems to happen on Max HD occasionally.

Talking to my DVR provider it seems that I get this issue when the non-English audio stream gets sent first to the DVR from Charter. They said in order to fix this Charter needs "must send an English audio stream with an English label in their PID so it is detected properly."

I have talked to another person on the Moxi HD DVR forum and they have had this issue with both of their cable card devices. (Each device is different)

Good Afternoon,

That sounds odd, sorry for the trouble. I'll need to get this over to your local headend to investigate and see if they can recreate the issue off of the feed. I'll replay back just as soon as I get somem ore info on it.

Thanks,

Dylan
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post #2448 of 3294
5/30/12 at 10:12am
UMatter:

The CSR on the Charter Chat cannot tell me specific dates for SDV in my area.. 92506.

Why should I switch when I cannot get information neccesary to make an informed decision?

First they say 5/31, then 6/12 then AUGUST.. All of this in the same chat session..
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post #2449 of 3294
5/30/12 at 10:29am
Quote:
Originally Posted by Umatter2Charter View Post

Good Afternoon,

That sounds odd, sorry for the trouble. I'll need to get this over to your local headend to investigate and see if they can recreate the issue off of the feed. I'll replay back just as soon as I get somem ore info on it.

Thanks,

Dylan

I live in zip code 56201 but there is another user near Ann Arbor Michigan that is having the same issues.
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post #2450 of 3294
5/30/12 at 10:32am
Quote:
Originally Posted by Derrick2020 View Post

I live in zip code 56201 but there is another user near Ann Arbor Michigan that is having the same issues.

Thank you for the info! I'll respond just as soon as we get it checked out.

Thanks,

Dylan
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post #2451 of 3294
5/30/12 at 10:34am
Quote:
Originally Posted by Sammy2 View Post

UMatter:

The CSR on the Charter Chat cannot tell me specific dates for SDV in my area.. 92506.

Why should I switch when I cannot get information neccesary to make an informed decision?

First they say 5/31, then 6/12 then AUGUST.. All of this in the same chat session..

Good Afternoon,

I am showing 5 franchises under that zip which may have caused some of the confusion, sorry about that. I will need additional info from you. Please PM your name and address and I'll be happy to look into it.

Thanks,

Dylan
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post #2452 of 3294
5/30/12 at 10:47am
Quote:
Originally Posted by Derrick2020 View Post


I live in zip code 56201 but there is another user near Ann Arbor Michigan that is having the same issues.

I'm in Willmar as well. I can also check in the next couple of days and see if I can replicate. Are both your CC devices moxi boxes? I don't have a moxi however I do have a TiVo and a Ceton infinitv4 both with Cable cards in them.
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post #2453 of 3294
5/30/12 at 11:25am
Quote:
Originally Posted by Sammy2 View Post

UMatter:

The CSR on the Charter Chat cannot tell me specific dates for SDV in my area.. 92506.

Why should I switch when I cannot get information neccesary to make an informed decision?

First they say 5/31, then 6/12 then AUGUST.. All of this in the same chat session..

Quote:
Originally Posted by Umatter2Charter View Post

Good Afternoon,

I am showing 5 franchises under that zip which may have caused some of the confusion, sorry about that. I will need additional info from you. Please PM your name and address and I'll be happy to look into it.

Thanks,

Dylan

Five franchises in one ZIP? Wow! It is all in the same city except maybe part of it is in the County. But FIVE??

Anyhow, PM sent..
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post #2454 of 3294
5/30/12 at 12:27pm
Quote:
Originally Posted by paulinmn View Post

I'm in Willmar as well. I can also check in the next couple of days and see if I can replicate. Are both your CC devices moxi boxes? I don't have a moxi however I do have a TiVo and a Ceton infinitv4 both with Cable cards in them.

Both of the devices are Moxi Boxes. The person in Ann Arbor MI has one moxi and one Ceton based Windows Media Center. The man from Ann Arbor could replicate the issue on both devices.
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post #2455 of 3294
5/30/12 at 10:24pm
Are there any plans to start focusing on improving upload speeds for internet? Download speeds are plenty fast, but upload is severely lacking. 100 down vs 5 up is a big spread.
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post #2456 of 3294
5/31/12 at 5:54am
Quote:
Originally Posted by Gronnie View Post

Are there any plans to start focusing on improving upload speeds for internet? Download speeds are plenty fast, but upload is severely lacking. 100 down vs 5 up is a big spread.

That would require bonding channels as Charter uses a single channel for upload. Considering their recent HD upgrades I don't think they have the spectrum to do that right now. To go to 4 channel bonding like they do with download means removing 3 analog channels. Of course if you were going to do that you could provide 6 more HD channels instead. Now would more customers want, 6 more HD channels or higher upload? I suspect they'd take the more HD. I remember it was just 5 years ago that 5 Mbps DOWNLOAD was the greatest thing ever. Now 5 bps upload isn't enough for some people.
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post #2457 of 3294
5/31/12 at 6:05am
Still nothing showing for west Tenn on the future TV site. I guess we always get everything last. Tenn has a whole 4 areas listed all in east Tenn. meanwhile over half of the other 15 states listed have a dozen or more areas listed. Some many times that. Only Nevada and Louisiana has fewer areas listed. Something holding you back in west Tenn, Charter?
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post #2458 of 3294
5/31/12 at 6:18am
Quote:
Originally Posted by Umatter2Charter View Post


Good Morning,

Whenever you get the new device you should be able to call in and have the card swapped to the new device. Just have your Host information available

Thanks,

Dylan

Great, Thank you. As a follow-up, will I be able to just plug in the tuning adapter to the new device?
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post #2459 of 3294
5/31/12 at 6:27am
Quote:
Originally Posted by Gronnie View Post

Are there any plans to start focusing on improving upload speeds for internet? Download speeds are plenty fast, but upload is severely lacking. 100 down vs 5 up is a big spread.

Quote:
Originally Posted by BCF68 View Post


That would require bonding channels as Charter uses a single channel for upload. Considering their recent HD upgrades I don't think they have the spectrum to do that right now. To go to 4 channel bonding like they do with download means removing 3 analog channels. Of course if you were going to do that you could provide 6 more HD channels instead. Now would more customers want, 6 more HD channels or higher upload? I suspect they'd take the more HD. I remember it was just 5 years ago that 5 Mbps DOWNLOAD was the greatest thing ever. Now 5 bps upload isn't enough for some people.

Dump the analog as they're crap anyhow.

Verizon just announced 300/150 service coming soon but the price is a mystery.
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post #2460 of 3294
5/31/12 at 6:29am
Umatter,

If I have two HD Homerun Primes do I need two tunining adaptors?
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