Charter HDTV - Page 83

Originally Posted by Sammy2

Dump the analog as they're crap anyhow.

Verizon just announced 300/150 service coming soon but the price is a mystery.

Originally Posted by BCF68

Still nothing showing for west Tenn on the future TV site. I guess we always get everything last. Tenn has a whole 4 areas listed all in east Tenn. meanwhile over half of the other 15 states listed have a dozen or more areas listed. Some many times that. Only Nevada and Louisiana has fewer areas listed. Something holding you back in west Tenn, Charter?

Originally Posted by tallguy001

Great, Thank you. As a follow-up, will I be able to just plug in the tuning adapter to the new device?

Originally Posted by Sammy2

Umatter,

If I have two HD Homerun Primes do I need two tunining adaptors?

Originally Posted by BCF68

Still nothing showing for west Tenn on the future TV site. I guess we always get everything last. Tenn has a whole 4 areas listed all in east Tenn. meanwhile over half of the other 15 states listed have a dozen or more areas listed. Some many times that. Only Nevada and Louisiana has fewer areas listed. Something holding you back in west Tenn, Charter?

Originally Posted by Sammy2

I was just looking at the list of the new HD line up and saw, "All programming may not be available to CableCARD customers" in the fine print. Is this basically VOD? Are other channels missing to CableCARD customers?

Originally Posted by Umatter2Charter


Good Afternoon,

That is correct. VOD service is not available to Cable Cards. There are also newer devices that are digital only that can only tune to digital channels.

Thanks,

Dylan

Originally Posted by Sammy2

What does that mean? What devices? Isn't HD digital only so these devices would be able to tune it?

The way I understand it, the only thing CableCARD users don't get is VOD. Is there something else that's not available?

Originally Posted by Sammy2

Thanks, So VOD is the only thing not available to CableCARD users?

Originally Posted by Derrick2020

I have a weirder question that I have tried to talk to the normal Charter CSRs but it is a question that none of them so far has been able to help me with.

I currently have 2 cable card devices and there are a handful of channels that on occasion (about 10% of the time) will only output in Spanish. I have double checked to make sure that my tv isn't set for SAP. (which neither of them are)

When the channel is having that issue I will go to my DVR and there is a setting on my DVR to choose the audio settings and it gives me two options: English and English. But regardless on which one I choose it gives me Spanish. I have checked with other channels and shows that have SAP available and I can switch it back and forth without issues

This seems to happen sporadically but it seems to happen every afternoon on FX HD when two and a half men are on. It also seems to happen on Max HD occasionally.

Talking to my DVR provider it seems that I get this issue when the non-English audio stream gets sent first to the DVR from Charter. They said in order to fix this Charter needs "must send an English audio stream with an English label in their PID so it is detected properly."

I have talked to another person on the Moxi HD DVR forum and they have had this issue with both of their cable card devices. (Each device is different)

Originally Posted by Umatter2Charter

Good Afternoon,

That sounds odd, sorry for the trouble. I'll need to get this over to your local headend to investigate and see if they can recreate the issue off of the feed. I'll replay back just as soon as I get somem ore info on it.

Thanks,

Dylan

Originally Posted by Derrick2020

I live in zip code 56201 but there is another user near Ann Arbor Michigan that is having the same issues.

Originally Posted by Umatter2Charter

We are absolutely aware and it looks like you have some additions coming soon to your market:

HD Launches 5/31/2012 (1)
Effective 5/31/2012,
ADDS:
HBO 2 HD on ch. 602 (HD Premium)
HBO Signature HD on ch. 603 (HD Premium)
HBO Family HD on ch. 604 (HD Premium)
More Max HD on ch. 617 (HD Premium)
Action Max HD on ch. 618 (HD Premium)
Showtime Too HD on ch. 637 (HD Premium)
Showtime Showcase HD on ch. 638 (HD Premium)
Showtime Extreme HD on ch. 640 (HD Premium)
The Movie Channel Xtra HD on ch. 653 (HD Premium)
Starz in Black HD on ch. 662 (HD Premium)
Starz Cinema HD on ch. 664 (HD Premium)
Starz Kids and Family HD on ch. 665 (HD Premium)
Encore HD on ch. 673 (HD Premium)
The Hub HD on ch. 725 (Digital View Plus (HD Only))
TV Land HD on ch. 732 (Digital View (HD Only))
QVC HD on ch. 783 (Basic (HD Only))
The Tennis Channel HD on ch. 810 (Sports View (HD Only))
BTN HD on ch. 822 (Sports View (HD Only))
World Fishing Network HD on ch. 829 (Sports View (HD Only))



HD Launches 5/31/2012 (2)
Effective 5/31/2012,
ADDS:
The Sportsman Channel HD on ch. 831 (Sports View (HD Only))
GSN HD on ch. 843 (Exp Basic (HD Only))
ReelzChannel HD on ch. 852 (Digital View (HD Only))
Hallmark Movie Channel HD on ch. 863 (Digital View Plus (HD Only))
Gospel Music Channel HD on ch. 867 (Digital View Plus (HD Only))
MTV 2 HD on ch. 875 (Exp Basic (HD Only))
H2 HD on ch. 881 (Digital View Plus (HD Only))
BBC America HD on ch. 882 (Digital View Plus (HD Only))
The Hub HD on ch. 725 (PaqueTV (HD Only))
MTV 2 HD on ch. 875 (PaqueTV (HD Only))
DROPS:
QVC from ch. 783 (Basic (Digital Only))



Thanks,

Dylan

Originally Posted by tahoejoe

What happened? Have the additions to 89410 been delayed? There have been no HD additions.

Originally Posted by Umatter2Charter

Hi tahoejoe,

I'm truly sorry, but the information above does not appear to be correct for your area. Your headend is located in Reno, and I am showing that charter.com/futuretv will provide you with an accurate lineup. Please let me know if you have any other questions.

Thanks,
Abby

Originally Posted by tahoejoe

As I stated in my original post last month, my area (89410) isn't even listed on charter.com/futuretv. Should I assume we have been completely forgotten and Charter doesn't even know we exist?

Originally Posted by BCF68

They said you headend in in Reno and that's listed so use that.

Originally Posted by tahoejoe

It doesn't apply to my area. Reno and Fallon received HD additions that we didn't. The HD add list they previously provided apparently pertains to Reno. Again, I don't think Charter corporate doesn't even know we exist.
see http://www.rgj.com/article/20120604/...sey=nav%7Chead

Originally Posted by Umatter2Charter

Good Afternoon,

I can assure you we haven't forgotten about any of our markets. The upgrades are planned to be completed by the end of 2012 so there is still a considerable amount of time left on the launch calendar. Please continue to check back to the site for any updates.

Thanks,

Dylan

Originally Posted by tahoejoe

If we are on the same headend as Reno , why would you do Reno and Fallon and not us?

Originally Posted by Kirby Baker

UMatter,

Sent a PM asking details about cable card host swap. just letting you know in case you dont check PM's regularly. Thanks.

Originally Posted by Umatter2Charter

Thanks for the PM. We check it constantly, and have alerts set up that let us know when we get a new one. I have replied, and awaiting some information so we can get the new host on the account.

Thanks!

Jeremy

Originally Posted by Sammy2

A CSR on chat just told me that PaqueTV is only available with a STB. Isn't this a violation of the FCC Rules on Cable CARDs?