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Charter HDTV - Page 86

post #2551 of 3294
6/10/12 at 10:36pm
Umatter,

After three solid days with my HD Homerun Prime, I started getting "no tuner available" errors.
I called Charter and the CSR on the phone had me unplug the CableCARD and do a power cycle on the Prime, the Tuning adaptor with the card in the Prime on the power-up with no success.

Here's my status

Summary
Card Authentication success
Card OOB Lock weak
Card Activation success
Tuning Resolver initializing
Tuner 0 Channel none
Tuner 1 Channel none
Tuner 2 Channel none

And my log:

20120611-05:24:35 CableCARD: time changed from Thu Jan 01 00:02:05 1970 to Mon Jun 11 05:24:35 2012
20120611-05:26:01 CableCARD: Tuning Resolver disconnected
20120611-05:26:03 CableCARD: USB device 05A6:0008 connected
20120611-05:26:03 CableCARD: Tuning Resolver connected
20120611-05:26:14 CableCARD: tr/tr_init_rsp timeout error (cchost_tr_discovery:75)
20120611-05:26:14 CableCARD: Tuning Resolver reset
20120611-05:26:14 CableCARD: USB device 05A6:0008 connected
20120611-05:26:25 CableCARD: tr/tr_init_rsp timeout error (cchost_tr_discovery:75)
20120611-05:26:25 CableCARD: Tuning Resolver reset
20120611-05:26:25 CableCARD: USB device 05A6:0008 connected
20120611-05:26:36 CableCARD: tr/tr_init_rsp timeout error (cchost_tr_discovery:75)
20120611-05:26:36 CableCARD: Tuning Resolver reset
20120611-05:26:36 CableCARD: USB device 05A6:0008 connected
20120611-05:26:47 CableCARD: tr/tr_init_rsp timeout error (cchost_tr_discovery:75)
20120611-05:26:47 CableCARD: Tuning Resolver reset
20120611-05:26:47 CableCARD: USB device 05A6:0008 connected
20120611-05:26:51 CableCARD: Tuning Resolver disconnected
20120611-05:26:51 CableCARD: USB device 05A6:0008 connected
20120611-05:26:51 CableCARD: Tuning Resolver connected
20120611-05:26:54 CableCARD: Tuning Resolver downstream status: in progress
20120611-05:26:54 CableCARD: Tuning Resolver upstream status: in progress
20120611-05:26:54 CableCARD: Tuning Resolver authentication status: in progress
20120611-05:26:54 CableCARD: Tuning Resolver operational status: initializing
20120611-05:26:54 CableCARD: Tuning Resolver authentication status: success
20120611-05:27:03 CableCARD: Tuning Resolver downstream status: success
20120611-05:27:23 CableCARD: Tuning Resolver authentication status: none
20120611-05:27:53 CableCARD: Tuning Resolver upstream status: success

Any help? It seems the Tuning Resolver (Tuning Adaptor) is the culprit here.
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post #2552 of 3294
6/11/12 at 2:51am
Quote:
Originally Posted by oriolesmagic View Post

More new lineups on the Charter FutureTV site.
The rest of Tennessee and Georgia, Massachusetts, Connecticut, Vermont and New York make their appearances this time. I haven't seen anything new for Charter yet on these.
It looks to me like there's still some missing markets in California, all of Texas, eastern North Carolina and Virginia/Crisfield, MD. Other than that, the rest of the footprint seems to have been upgraded.
Now it will be interesting to see if any markets start going above and beyond the initial goal of 100. I suspect if this begins, we'll see it in St. Louis, who is missing a good many of the channels that have been seen in the later markets.
St. Louis didn't get BBC America, DIY, Fuse, GMC, H2, HSN, IFC, MTV2, QVC, Reelz Channel, TV Guide Network, WE, WGN America or World Fishing Network in HD. All of these have appeared outside of Charter's home turf, some with regularity.

I know that the Fort Worth Cluster won't be ready until probably 3rd or 4th quarter as right now they are working on upgrading some areas to 860MHz on the Waxahachie Texas headend which has alot of the amps replaced with CCOR 1GHz amps and the nodes have been replaced with 1GHz Aurora networks nodes. I don't know if they have replaced taps yet but they still could be at 550MHz in town I know that that system used to be two cable companies with most of the in city system being upgraded in the 90s to 550MHz Antec wtih Fiber Optic nodes by the cable company Metrocast (was harron cable back in the 90s) they sold the system their texas systems to Marcus Cable then they were bought by Charter. The outer parts of this system are 550MHz/450MHz in the rural areas with Scientific Atlanta and Sylvania Amps in most of the rural areas with another patch already being 860MHz with HD and HSI all of the system has Digital cable but the 860MHz area has HD already the 550MHz part has HSI.
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post #2553 of 3294
6/11/12 at 7:02am
Quote:
Originally Posted by Speed13b View Post

UMAtter...The Massachusetts updates say changes are effective July 2012, is there a specific date in July?
Also, the channel updates look great, thanks for adding all of these! But I'm still disappointed there's no NHL HD! Is is a contract thing with the NHL, do you think Charter will get it before next hockey season?
The only other channels I'm disappointed in not seeing is HD NET...any chance soon?

Good Morning,

All available information is posted on the Future TV site. We ask that you continue to check back for updates as we will add them as more information becomes available.

I put in channel requests for NHL HD and HD Net for future considerations smile.gif

Thanks,

Dylan
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post #2554 of 3294
6/11/12 at 1:24pm
Quote:
Originally Posted by Umatter2Charter View Post

Good Morning,
All available information is posted on the Future TV site. We ask that you continue to check back for updates as we will add them as more information becomes available.
I put in channel requests for NHL HD and HD Net for future considerations smile.gif
Thanks,
Dylan

Another vote for NHL HD and also ESPN U and CBS Sports Network in HD. While I appreciate the large number of HD addition coming these were 3 pretty big omissions. Omissions that will definitely be keeping me from getting the sports tier.

Also the future TV site only tells the MONTH when these changes are coming not the day. For my area the new channel guide says July 2012. Well That could be July 1st or July 31st. Be nice to narrow that down. I'd like to know if I'm getting more HD in 20 days or 50 days.
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post #2555 of 3294
6/11/12 at 1:46pm
Good afternoon,

I am very sorry that the channels you were wanting were not included, but I will make sure that your requests are submitted for you. Also, in regard to the channel lineup changes we are a bit vague at first since there are delays that can happen when we do significant channel upgrades in an area. It gives us the time to ensure that the network will be able to handle the new channels, and ensure that the quality of the feeds meet our standards. I checked to see if there was any information I could find that had a day listed. Sadly, at this time we do not have any other information than sometime in July.

If you have any other questions or concerns please let us know.

Thank you,

Jeremy
Quote:
Originally Posted by BCF68 View Post

Another vote for NHL HD and also ESPN U and CBS Sports Network in HD. While I appreciate the large number of HD addition coming these were 3 pretty big omissions. Omissions that will definitely be keeping me from getting the sports tier.
Also the future TV site only tells the MONTH when these changes are coming not the day. For my area the new channel guide says July 2012. Well That could be July 1st or July 31st. Be nice to narrow that down. I'd like to know if I'm getting more HD in 20 days or 50 days.
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post #2556 of 3294
6/11/12 at 1:48pm
Well I've had the charter bundle for almost a month now and I gotta say I'm loving it so far. The 30Mbps Internet is amazing. Steaming Netfix and Amazon work better than I could have imagined.

I love having G4 in HD. Perfect timing with E3. Didn't have that channel with Directv.

I'll put another vote for NHL HD.
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post #2557 of 3294
6/11/12 at 2:15pm
Good afternoon,

I am glad you are enjoying the new services! Let us know if you ever need any help with anything, and I have submitted your request for NHL HD.

Thanks,

Jeremy
Quote:
Originally Posted by hockeynut View Post

Well I've had the charter bundle for almost a month now and I gotta say I'm loving it so far. The 30Mbps Internet is amazing. Steaming Netfix and Amazon work better than I could have imagined.
I love having G4 in HD. Perfect timing with E3. Didn't have that channel with Directv.
I'll put another vote for NHL HD.
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post #2558 of 3294
6/11/12 at 2:37pm
Quote:
Originally Posted by Sammy2 View Post

Umatter,
After three solid days with my HD Homerun Prime, I started getting "no tuner available" errors.
I called Charter and the CSR on the phone had me unplug the CableCARD and do a power cycle on the Prime, the Tuning adaptor with the card in the Prime on the power-up with no success.
Here's my status
Summary
Card Authentication success
Card OOB Lock weak
Card Activation success
Tuning Resolver initializing
Tuner 0 Channel none
Tuner 1 Channel none
Tuner 2 Channel none
And my log:
20120611-05:24:35 CableCARD: time changed from Thu Jan 01 00:02:05 1970 to Mon Jun 11 05:24:35 2012
20120611-05:26:01 CableCARD: Tuning Resolver disconnected
20120611-05:26:03 CableCARD: USB device 05A6:0008 connected
20120611-05:26:03 CableCARD: Tuning Resolver connected
20120611-05:26:14 CableCARD: tr/tr_init_rsp timeout error (cchost_tr_discovery:75)
20120611-05:26:14 CableCARD: Tuning Resolver reset
20120611-05:26:14 CableCARD: USB device 05A6:0008 connected
20120611-05:26:25 CableCARD: tr/tr_init_rsp timeout error (cchost_tr_discovery:75)
20120611-05:26:25 CableCARD: Tuning Resolver reset
20120611-05:26:25 CableCARD: USB device 05A6:0008 connected
20120611-05:26:36 CableCARD: tr/tr_init_rsp timeout error (cchost_tr_discovery:75)
20120611-05:26:36 CableCARD: Tuning Resolver reset
20120611-05:26:36 CableCARD: USB device 05A6:0008 connected
20120611-05:26:47 CableCARD: tr/tr_init_rsp timeout error (cchost_tr_discovery:75)
20120611-05:26:47 CableCARD: Tuning Resolver reset
20120611-05:26:47 CableCARD: USB device 05A6:0008 connected
20120611-05:26:51 CableCARD: Tuning Resolver disconnected
20120611-05:26:51 CableCARD: USB device 05A6:0008 connected
20120611-05:26:51 CableCARD: Tuning Resolver connected
20120611-05:26:54 CableCARD: Tuning Resolver downstream status: in progress
20120611-05:26:54 CableCARD: Tuning Resolver upstream status: in progress
20120611-05:26:54 CableCARD: Tuning Resolver authentication status: in progress
20120611-05:26:54 CableCARD: Tuning Resolver operational status: initializing
20120611-05:26:54 CableCARD: Tuning Resolver authentication status: success
20120611-05:27:03 CableCARD: Tuning Resolver downstream status: success
20120611-05:27:23 CableCARD: Tuning Resolver authentication status: none
20120611-05:27:53 CableCARD: Tuning Resolver upstream status: success
Any help? It seems the Tuning Resolver (Tuning Adaptor) is the culprit here.

I am assuming that this is a problem with the tuning adaptor and am taking it in for exchange on my way home tonight. What is the best and fastest way to get the new TA paired and activated?
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post #2559 of 3294
6/11/12 at 3:22pm
Good evening,

I see you have been working with Ryan via email. We ask of you to please make sure you are contacting our team via one avenue of communication. This ensures we are not doubling efforts, and helps to ensure that your issues are resolved as quickly as possible. Once you get the new tuning adapter, please respond to the original email that was sent, and I will send the activation hits for you should it how work on its own.

Thank you,

Jeremy
Quote:
Originally Posted by Sammy2 View Post

I am assuming that this is a problem with the tuning adaptor and am taking it in for exchange on my way home tonight. What is the best and fastest way to get the new TA paired and activated?
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post #2560 of 3294
6/11/12 at 3:35pm
Okay. Will do.
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post #2561 of 3294
6/12/12 at 5:04am
UMatter,

Once all these new HD's are added, are you going to try and re-align channels? My biggest complaint is going to be having all the new HD Premium channels in the 5xx range, and the original four HD premiums in the 77x range. Much prefer to see all the HD premiums grouped together, even if it means mirroing the 77x channels to 5xx range.

Also, please add CBS Sports Network HD to the list of requests I PM'd yesterday! smile.gif
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post #2562 of 3294
6/12/12 at 6:06am
Quote:
Originally Posted by Kirby Baker View Post

UMatter,
Once all these new HD's are added, are you going to try and re-align channels? My biggest complaint is going to be having all the new HD Premium channels in the 5xx range, and the original four HD premiums in the 77x range. Much prefer to see all the HD premiums grouped together, even if it means mirroing the 77x channels to 5xx range.
Also, please add CBS Sports Network HD to the list of requests I PM'd yesterday! smile.gif

Good morning Kirby Baker,

We appreciate your feedback and are looking for the best ways to align our channels. We submitted your CBS Sports Net HD request yesterday, and I will pass along your re-alignment suggestions directly to marketing today. In MO/IL we did some realignments by moving channels to a more genre based lineup. (That's just an example). Please let us know if there's anything else that we can help with.

Thank you,
Abby
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post #2563 of 3294
6/12/12 at 7:01am
Quote:
Originally Posted by Umatter2Charter View Post

Good morning Kirby Baker,
We appreciate your feedback and are looking for the best ways to align our channels. We submitted your CBS Sports Net HD request yesterday, and I will pass along your re-alignment suggestions directly to marketing today. In MO/IL we did some realignments by moving channels to a more genre based lineup. (That's just an example). Please let us know if there's anything else that we can help with.
Thank you,
Abby

Thanks Abby, but just an FYI, I didnt request CBS Sports Net HD yesterday. smile.gif
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post #2564 of 3294
6/12/12 at 7:47am
Quote:
Originally Posted by Kirby Baker View Post

Thanks Abby, but just an FYI, I didnt request CBS Sports Net HD yesterday. smile.gif

Oops! I misread your post. I have added CBS Sports Net HD to your list of requests!
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post #2565 of 3294
6/12/12 at 9:29am
Quote:
Originally Posted by Kirby Baker View Post

Thanks Abby, but just an FYI, I didnt request CBS Sports Net HD yesterday. smile.gif

Abby must be in that International Dateline research facility.
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post #2566 of 3294
6/12/12 at 10:16am
Quote:
Originally Posted by vando45 View Post

Abby must be in that International Dateline research facility.

Lol, good one. wink.gif

-Abby
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post #2567 of 3294
6/12/12 at 11:17am
40 new HD channels in CT on July 19th: http://www.dpuc.state.ct.us/DPUCUndocketed.nsf/88f12116235902e185256a860056babb/85256a63004def9685257a17004d3d77?OpenDocument
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post #2568 of 3294
6/12/12 at 4:27pm
Just wanted to say that Umatter2Charter (Abby, Jeremy and Ryan in particular) has been very helpfull for me. Thanks guys and keep up the fantastic work.

























































I wish the rest of the Charter CSR's were as good
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post #2569 of 3294
6/13/12 at 9:10am
Just a suggestion to Umatter2Charter.

How about putting some basic Charter Links in your signature?

I just spent a few minutes trying to find the link to the new TV packages. That way we just need to find a post by you to get the link.

Thanks.
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post #2570 of 3294
6/13/12 at 9:15am
I may have asked this before but was unsure of the answer. Are Digi Tier 1 and Digi Tier 2 independent, meaning that they don't overlap each other or tier 2 is an add on to tier 1?

Are there any discounts for multiple prime channels? Until June 26 in the BundleBuilder it seems that as you add premiums the cost of each additional premium channel goes down. The new pricing seems to be a flat $15 each.

The current pricing seems to be less. If I am on a six month promo will I get rolled into the new pricing scheme at the end of it? Should I do a two year lock, knowing of the price increse coming in two weeks?
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post #2571 of 3294
6/13/12 at 9:40am
Quote:
Originally Posted by Sammy2 View Post

Just a suggestion to Umatter2Charter.
How about putting some basic Charter Links in your signature?
I just spent a few minutes trying to find the link to the new TV packages. That way we just need to find a post by you to get the link.
Thanks.

Great suggestion! Unfortunately we are only allowed so much room in our signature at any time and wouldn't be able to fit very much in there. Here is a list of the hottest links on here as of late, they shouldn't be too difficult to find and can always be bookmarked smile.gif

TV Help: http://www.charter.com/tvhelp
TiVo Updates: http://www.charter.com/tivo
TV Packages: http://www.charter.com/tvpackages
Upcoming Channel Additions: http://www.charter.com/futuretv


Thanks,

Dylan
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post #2572 of 3294
6/13/12 at 9:53am
That's too bad. Having that information instead of the tag line is more usefull.

You already have a link to your tag line in your signature.

If it were me, I'd have my signature like this and nothing else.

http://www.charter.com/Umatter2Charter
http://www.charter.com/tvhelp
http://www.charter.com/tivo
http://www.charter.com/tvpackages
http://www.charter.com/futuretv

Of course I'd change the links as things become old and new links on Charter's page come along.
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post #2573 of 3294
6/13/12 at 10:07am
Quote:
Originally Posted by Sammy2 View Post

I may have asked this before but was unsure of the answer. Are Digi Tier 1 and Digi Tier 2 independent, meaning that they don't overlap each other or tier 2 is an add on to tier 1?
Are there any discounts for multiple prime channels? Until June 26 in the BundleBuilder it seems that as you add premiums the cost of each additional premium channel goes down. The new pricing seems to be a flat $15 each.
The current pricing seems to be less. If I am on a six month promo will I get rolled into the new pricing scheme at the end of it? Should I do a two year lock, knowing of the price increse coming in two weeks?

Good Morning,

- Digi Tier I & II are different Channel Packages
- Premium channels are only $15/ea if subscribed individually. If you subscribe to them through one of the packages the price is greatly reduced.
- At no point will anyone be rolled automatically into the new pricing (Grandfather clause). To obtain the new pricing you will have to contact us by phone, chat, or any of the methods outlined on our info page: http://www.charter.com/Umatter2Charter

Thanks,

Dylan
Edited by Umatter2Charter - 6/13/12 at 10:18am
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post #2574 of 3294
6/13/12 at 10:16am
Thanks.
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post #2575 of 3294
6/14/12 at 2:10pm
Hello--

I'm in 55313. A local broadcaster (KSTP) moved around some of their digital subchannels. "This TV" was on 5.4 OTA and on 385 on Charter. Today, "Antenna TV" replaced both on OTA and Charter. However, Onscreen guide info hasn't been updated.

Also, the ex 45.5 ("Rewind") on 395 says it's "off air", but there is a graphic that is from OTA 5.7, which will be "Live Well". Will 5.7 "Live Well" go on 395, or will "This TV", which is now OTA 5.6, move over there?

Wow. IT's complicated. If you need further clarification (and I wouldn't blame you), please reply. smile.gif
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post #2576 of 3294
6/14/12 at 2:16pm
Yeah that is complicated. I have no idea what you're talking about. Are you using Charter or OTA with an antenna?
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post #2577 of 3294
6/14/12 at 2:55pm
Yes.

I have one set with OTA and the rest w/Charter. I was trying to equate the OTA streams to where they appear on Charter's lineup.
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post #2578 of 3294
6/15/12 at 10:26am
Umatter2Charter are any of the Texas system going to pop up on the future tv website soon? Is the Fort Worth Cluster going to get the updates all at one time or are they going to do certain areas at a time? Is Fort Worth in the process of having SDV installed?
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post #2579 of 3294
6/15/12 at 10:49am
Quote:
Originally Posted by kevin120 View Post

Umatter2Charter are any of the Texas system going to pop up on the future tv website soon? Is the Fort Worth Cluster going to get the updates all at one time or are they going to do certain areas at a time? Is Fort Worth in the process of having SDV installed?

Good Afternoon,

Information regarding upcoming additions is loaded into the FutureTV website as soon as it's available for release. It was put together due to the large number of markets we are working on upgrading so that the need to contact marketing to inquire would be eliminated. All of the information that can be released publicly will come through that site as quickly as we would be able to provide it to you smile.gif

I am showing that Fort Worth already has SDV activated.

Thanks,

Dylan
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post #2580 of 3294
6/15/12 at 11:02am
Quote:
Originally Posted by Umatter2Charter View Post

Good Afternoon,
Information regarding upcoming additions is loaded into the FutureTV website as soon as it's available for release. It was put together due to the large number of markets we are working on upgrading so that the need to contact marketing to inquire would be eliminated. All of the information that can be released publicly will come through that site as quickly as we would be able to provide it to you smile.gif
I am showing that Fort Worth already has SDV activated.
Thanks,
Dylan

Is Fort Worth going to get more channels pretty soon since SDV just got activated?

Also curious do these areas have SDV acitvated as well:

Rockwall Texas
Ennis Texas
Denton Texas
Duncanville Texas
Highland Park Texas
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