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Charter HDTV - Page 90

post #2671 of 3294
6/27/12 at 3:43pm
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including the address and telephone number of the local franchising authority's office.

Where can I find that information? Is it on my bill?
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post #2672 of 3294
6/27/12 at 3:47pm
Good evening,

We completely understand your concerns and are working to provide as much information as possible. We have forwarded the request to have additional information made available on Charter.com for customers in situations described in BCF68’s post. I do want to point out there are multiple ways customers can obtain this information, such as: calling into our Care Centers, using our eChat service, walking into a Sales and Service Center or asking one of us on the Social Media team. We’re always happy to help out! As far as the information being posted online, we agree, it shouldn’t be difficult to find out what the standard rates are, and that is why we are forwarding the concerns to be addressed.

In regards to Charter Internet speeds, 30 meg is now our starting speed (which is faster than most of our competitions fastest speed ) for new customers, and they have the option to increase that to Ultra 100, if they would like. Existing customers that have speeds outside of those two are able to retain those speeds. If they decide to make any changes to their Charter Internet services they will have the option to move into 30 meg or Ultra 100

Thanks,

Jeremy
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post #2673 of 3294
6/27/12 at 3:52pm
Wow! Glad I don't have to bump into the expensive internet.

IDK about the wisdom of that if there's cheaper internet available for those that cannot afford $55/month for internet. Charter may want to re-think that strategy as people will go elsewhere if they only have, say, $25/month to spend on internet. Looks like an attempt to recover lost VOD and add revenue?

We are in the biggest recession of the last 80 some years, you know..

That said, the TV programing costs do seem to be about the same or maybe even less then they were before, so that is a good thing.
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post #2674 of 3294
6/27/12 at 4:10pm
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Originally Posted by Umatter2Charter View Post

In regards to Charter Internet speeds, 30 meg is now our starting speed (which is faster than most of our competitions fastest speed ) for new customers, and they have the option to increase that to Ultra 100, if they would like. Existing customers that have speeds outside of those two are able to retain those speeds. If they decide to make any changes to their Charter Internet services they will have the option to move into 30 meg or Ultra 100
Thanks,
Jeremy

I know loads of people that are not interested in speed and are just looking for cheap internet. These people now have no option but to go or stay with at&t so that's lost revenue for you guys.

Also you said those already on those tiers can keep them. But if I wanted to move from 30 meg to 3 meg I can't?

As I stated $110 for 100 meg is $22 increase. that's a joke. I suspect tons of people propping that as soon as their promo ends. I don't expect many new sign-ups to that tier either. Maybe that's what you want. And if I need more than 250 GB It's cheaper for me to use at&t DSL as a 2nd connection than to move up to 100 meg.
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post #2675 of 3294
6/28/12 at 12:26pm
Pretty quite in here today.

Guess the expensive internet is here to stay for new subscribers?

$50 a month is going to scare a lot of people away to other providers. Bad move.
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post #2676 of 3294
6/29/12 at 1:59am
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Originally Posted by Sammy2 View Post

Pretty quite in here today.
Guess the expensive internet is here to stay for new subscribers?
$50 a month is going to scare a lot of people away to other providers. Bad move.

Expensive? it's a price DROP. Except for the minority of customers paying for the $25 3 mbps tier or those few on the 100 meg tier who get a $22 increase. Where are customers going to go? Trying pricing U-Verse or FiOS internet. FiOS want $65 for 15/5 and that's IF you bundle TV. U-verse wants $48 for 12/3.

$50 for 30 Meg is actually a good deal. It was $58, and if you rented a modem that was $7 more. Now it's $50 and you get the modem for free. Not seeing the bad side of it.
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post #2677 of 3294
6/29/12 at 4:10am
What irks me with the new ads is the claim that you get crystal clear video. Bull-****.

That is false advertising. No one, and I mean no one, provides crystal clear video. Not OTA, Not DBS, Not cable, etc.

Even if a provider were able to provide H.264 @ 15 Mbps, or MPEG2 @ 30 Mbps and had source video from the various suppliers that was higher than that, I still won't sign up.

Why? I refuse to pay suppliers to clutter the program I am trying to watch with snipes, A-hole logos and other screen cluttering crap. I want to watch the program I am paying for, not screen diarrhea.
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post #2678 of 3294
6/29/12 at 4:56am
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Originally Posted by BCF68 View Post

Expensive? it's a price DROP. Except for the minority of customers paying for the $25 3 mbps tier or those few on the 100 meg tier who get a $22 increase. Where are customers going to go? Trying pricing U-Verse or FiOS internet. FiOS want $65 for 15/5 and that's IF you bundle TV. U-verse wants $48 for 12/3.
$50 for 30 Meg is actually a good deal. It was $58, and if you rented a modem that was $7 more. Now it's $50 and you get the modem for free. Not seeing the bad side of it.

I'm on the $25 3mbps plan so I didn't even realize it was a price break nor how much FiOS or Uverse was. Still where's the cheaper plan for those who don't have that much in their budget for internet?
Edited by Sammy2 - 6/29/12 at 6:45am
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post #2679 of 3294
6/29/12 at 4:57am
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Originally Posted by mrvideo View Post

What irks me with the new ads is the claim that you get crystal clear video. Bull-****.
That is false advertising. No one, and I mean no one, provides crystal clear video. Not OTA, Not DBS, Not cable, etc.
Even if a provider were able to provide H.264 @ 15 Mbps, or MPEG2 @ 30 Mbps and had source video from the various suppliers that was higher than that, I still won't sign up.
Why? I refuse to pay suppliers to clutter the program I am trying to watch with snipes, A-hole logos and other screen cluttering crap. I want to watch the program I am paying for, not screen diarrhea.

Okay. It is better than Uverse, but no, you're not going to get blu-rays over the wire yet.
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post #2680 of 3294
6/29/12 at 6:33am
Charter HD quality is better than many other providers. Right now, it appears to be Charter policy only to 2-pack HD channels on QAM. As always, that is subject to change.
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post #2681 of 3294
6/29/12 at 7:14am
Quote:
Originally Posted by Sammy2 View Post

I'm on the $25 3mbps plan so I didn't even realize it was a price break nor how much FiOS or Uverse was. Still where's the cheaper plan for those who don't have that much in their budget for internet?

Well you CAN keep the plan since you are a current customer. Well as long as you don't jump on the new video pricing or take another promo then I don't think you can keep it. That said they are offering a promo for 30 meg at $30 a month for a year. I've been paying that since Jan and I've recently got it extended another year. From Sept 2009-Jan 2012 I paid $40 a month for Plus tier and it was $55 regular price. So just because something said it is regular price doesn't mean you can't get it cheaper.

I think Charter got rid of the lower tiers and why they now insist on everyone using their modem is to streamline their network and make it easier and I assume cheaper to maintain. Those on 30 and 100 you needed a Docsis 3.0 modem anyways to use the service. Those on 3 and 15 meg you don't really need one and those people are more reluctant to switch to one anyways. Now everyone will be on Docsis 3.0 and as I said that makes things easier. I also assume only having 2 speed tiers makes the network easier to maintain. Well that's my theory.

Honestly it makes more sense to offer one speed and just bill people based on usage. I was on the Plus tier not for the speed but it had a 250 cap and express had 100 GB cap. I would be just fine with 15 Mbps. So I was essentially paying an extra $10 a month for those extra 150 GB. Now Plus is only $2 more than what Express was.

I suppose those on 3 Mbps weren't worth keeping for charter. They have to assume many would just drop Charter internet. I guess if they can get half to stay they are even on the whole deal. Those not needing speed but are price conscience will just have to go with DSL if they can get it. To be honest I don't how you do anything on 3 Mbps.
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post #2682 of 3294
6/29/12 at 7:20am
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Originally Posted by cgmv123 View Post

Charter HD quality is better than many other providers. Right now, it appears to be Charter policy only to 2-pack HD channels on QAM. As always, that is subject to change.

Which explains why they are slower to roll out more HD than other providers. They still provide dozens of analog channels that eat up bandwidth. Bash Charter but as I said for those on analog they still provide it. Comcast dumped analog 2 years ago. I bash Charter for keeping it this long. Heck not only should they dump analog they should dump SD period. Why have 2 versions of a channel? Especially since SD boxes and HD boxes are the same price.
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post #2683 of 3294
6/29/12 at 9:37am
All I ask is for honest advertising so we can make informed decisions. Charter is doing a disservice in its TV advertising where the voice over says you can get four DVRs for $19.99. Then when you call, you find out it is actually $40. Is there a small disclaimer that you can't possibly read hidden somewhere on the screen? Even if there is, do you really think that is fair? How about some honesty in advertising Umatter2charter? BTW, I was paying less than $100 total for a two year triple play promo for FIOS back in NJ for more than I'm getting for about $150 from Charter here in NV. More HD, better phone service, and better internet. Also, FIOS didn't charge the "fake" $6.50 End User Common Line Charge - Primary for phone service that Charter charges. The End User Common Line Charge was implemented for legacy telephone companies to recover the regulated interstate piece of the basic telephone line, not the digital service that Charter provides.
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post #2684 of 3294
6/29/12 at 9:59am
Even one DVR is $25/mo.. $5 for the STB and $20/mo for the "DVR Service". What that is I'm not really sure.

I pay $2/mo for a cable card and have a cablecard tuner that supports a DVR in each of four windows 7 machines, including one dedicated to my family room AVR and HDTV. One of the others is a 24" 1080p monitor in the office and yet another is a 32" 1080p monitor in the loft connect to my son's gaming rig. Another windows 7 machine is planned for a 20" or so in the kitchen. They are all connected through gigabit ethernet.. Much cheaper in the long run.

I get phone service from VOIPo.. 25 months for $185 unlimitted calling including taxes. That's good for another year.
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post #2685 of 3294
6/29/12 at 10:05am
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Originally Posted by BCF68 View Post

Well you CAN keep the plan since you are a current customer. Well as long as you don't jump on the new video pricing or take another promo then I don't think you can keep it. That said they are offering a promo for 30 meg at $30 a month for a year. I've been paying that since Jan and I've recently got it extended another year. From Sept 2009-Jan 2012 I paid $40 a month for Plus tier and it was $55 regular price. So just because something said it is regular price doesn't mean you can't get it cheaper.
I think Charter got rid of the lower tiers and why they now insist on everyone using their modem is to streamline their network and make it easier and I assume cheaper to maintain. Those on 30 and 100 you needed a Docsis 3.0 modem anyways to use the service. Those on 3 and 15 meg you don't really need one and those people are more reluctant to switch to one anyways. Now everyone will be on Docsis 3.0 and as I said that makes things easier. I also assume only having 2 speed tiers makes the network easier to maintain. Well that's my theory.
Honestly it makes more sense to offer one speed and just bill people based on usage. I was on the Plus tier not for the speed but it had a 250 cap and express had 100 GB cap. I would be just fine with 15 Mbps. So I was essentially paying an extra $10 a month for those extra 150 GB. Now Plus is only $2 more than what Express was.
I suppose those on 3 Mbps weren't worth keeping for charter. They have to assume many would just drop Charter internet. I guess if they can get half to stay they are even on the whole deal. Those not needing speed but are price conscience will just have to go with DSL if they can get it. To be honest I don't how you do anything on 3 Mbps.

I bought a DOCSIS 3 modem so I would be compatible with Charter's system. I'm just happy I can continue to use it rather than recycled crap and can stay on my current internet plan because it works for me. I can do the basic stuff I need with it.
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post #2686 of 3294
6/29/12 at 10:11am
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Originally Posted by tahoejoe View Post

All I ask is for honest advertising so we can make informed decisions. Charter is doing a disservice in its TV advertising where the voice over says you can get four DVRs for $19.99. Then when you call, you find out it is actually $40. Is there a small disclaimer that you can't possibly read hidden somewhere on the screen? Even if there is, do you really think that is fair? How about some honesty in advertising Umatter2charter? BTW, I was paying less than $100 total for a two year triple play promo for FIOS back in NJ for more than I'm getting for about $150 from Charter here in NV. More HD, better phone service, and better internet. Also, FIOS didn't charge the "fake" $6.50 End User Common Line Charge - Primary for phone service that Charter charges. The End User Common Line Charge was implemented for legacy telephone companies to recover the regulated interstate piece of the basic telephone line, not the digital service that Charter provides.

Good Afternoon,

We do appreciate the feedback. Additionally, we are working hard to simplify billing by covering the EUCL and Broadcast TV Surcharges. If you have any specific inquiries or need direct support please feel free to PM us smile.gif

Thanks,

Dylan
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post #2687 of 3294
6/29/12 at 5:57pm
I was chatting with a Charter customer service rep tonight on their web site about the new packages and was told that the new packages were only for customers new to Charter and that as an existing customer, they were not available to me. Everything I've seen on this forum led me to believe that I could, in fact, switch if I wanted to. Umatter - what's the real info? When I'm at the www.charter.com/tvpackages page, the tab there indicates "new customers." If I click on the "existing customers" tab, it prompts me to log in to my account, even though I'm already logged in. Once I log in, it just starts the cycle all over again, so that I never actually see the deals available for existing customers.
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post #2688 of 3294
6/29/12 at 6:05pm
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Originally Posted by met_fan View Post

I was chatting with a Charter customer service rep tonight on their web site about the new packages and was told that the new packages were only for customers new to Charter and that as an existing customer, they were not available to me. Everything I've seen on this forum led me to believe that I could, in fact, switch if I wanted to. Umatter - what's the real info? When I'm at the www.charter.com/tvpackages page, the tab there indicates "new customers." If I click on the "existing customers" tab, it prompts me to log in to my account, even though I'm already logged in. Once I log in, it just starts the cycle all over again, so that I never actually see the deals available for existing customers.

Good evening,

You ask some very good questions, and I will definitely pass along your feedback about the loop back you experienced with charter.com. In regards to existing customers it really depends on what you currently have. If you want to switch to a new package, and you keep the exact same services you would pay the standard rate of those services.

Thanks,

Jeremy
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post #2689 of 3294
6/29/12 at 6:44pm
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Originally Posted by Umatter2Charter View Post

In regards to existing customers it really depends on what you currently have. If you want to switch to a new package, and you keep the exact same services you would pay the standard rate of those services.
Thanks,
Jeremy

I'm not really clear what you mean by this. My primary reason for wanting a new package would be the potential savings with additional DVRs. I currently have one HD DVR and one regular HD box. I need to add a third HD box, and I wouldn't mind having all three as DVRs, but only if it wasn't adding a lot of money to my bill. I haven't really been able to find an answer to any of my questions so far.
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post #2690 of 3294
6/29/12 at 6:45pm
This would probably be a better conversation for PM. Can you send me a message with what you are looking for as well as the account number or security code from your bill. I cannot talk about specifics regarding your account here, and it would give you a better idea of what to expect with the new pricing if we use your account as an example.

Thanks,

Jeremy
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post #2691 of 3294
6/29/12 at 6:58pm
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Originally Posted by Umatter2Charter View Post

Good evening,
You ask some very good questions, and I will definitely pass along your feedback about the loop back you experienced with charter.com. In regards to existing customers it really depends on what you currently have. If you want to switch to a new package, and you keep the exact same services you would pay the standard rate of those services.
Thanks,
Jeremy

What are current standard rates? Maybe you can direct me as to where they are on the Charter website?
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post #2692 of 3294
6/29/12 at 7:01pm
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Originally Posted by sheshechic View Post

What are current standard rates? Maybe you can direct me as to where they are on the Charter website?

Good evening,

Sadly we do not have a link that offers standard pricing. Please see our post here regarding this:

http://www.avsforum.com/t/903396/charter-hdtv/2640#post_22172354

Thanks,

Jeremy
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post #2693 of 3294
6/29/12 at 7:05pm
Where can I find the address and telephone number of my local franchising authority's office? Is it on my bill?
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post #2694 of 3294
6/29/12 at 7:08pm
Quote:
Originally Posted by Umatter2Charter View Post

Good evening,
Sadly we do not have a link that offers standard pricing. Please see our post here regarding this:
http://www.avsforum.com/t/903396/charter-hdtv/2640#post_22172354
Thanks,
Jeremy
Quote:
Originally Posted by Umatter2Charter View Post

Good afternoon,
After the promotional rates expire customers will roll to whatever the current standard rate is. We are trying to align prices enterprise wide, so there is little difference between markets. However, we do not normally post standard prices online due to multiple factors. First and foremost the standard rate could change due to price increases, area regulations that may or may not require sales tax, etc. So there is no link that will give standard pricing, but anyone who would like to know what the standard price is can feel free to contact us. I apologize for the confusion and frustration that you have with not having a link to give you the answers you seek, but I am happy that you are happy with your current services. If you ever need anything from us please let us know.
Thanks,
Jeremy

Well then how do I find out what standard pricing is? Can it be mailed to me?
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post #2695 of 3294
6/29/12 at 7:11pm
What happened to Dylan and Abby?
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post #2696 of 3294
6/29/12 at 7:14pm
In this thread there have been several requests for standard pricing rates. Sadly we do not advertise them as described in the post I linked you, as well as a follow up message from us later on in the thread after the original post.

Link to follow up post:
http://www.avsforum.com/t/903396/charter-hdtv/2670#post_22172647

If you would like for us to look into pricing for you we would be happy to do so. Feel free to send us a PM and we will be glad to assist.

In regards to Dylan and Abby they are both still here.

Thanks,

Jeremy
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post #2697 of 3294
6/29/12 at 9:48pm
Quote:
Originally Posted by met_fan View Post

I'm not really clear what you mean by this. My primary reason for wanting a new package would be the potential savings with additional DVRs. I currently have one HD DVR and one regular HD box. I need to add a third HD box, and I wouldn't mind having all three as DVRs, but only if it wasn't adding a lot of money to my bill. I haven't really been able to find an answer to any of my questions so far.

$5 per STB (HD or SD) and $19.99 for "DVR Service" up to 4 DVR's then $19.99 for the next 4.

So if you have 3 STB's with DVR Service it is $15 + $19.99 = $44.99 + whatever services you order.

If you have 5 STB's it is $25 + $39.98 or $64.98 + whatever service you order.

Pretty steep..
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post #2698 of 3294
6/29/12 at 10:59pm
Quote:
Originally Posted by sheshechic View Post

Where can I find the address and telephone number of my local franchising authority's office? Is it on my bill?

Information to Customers

The following information must be provided to customers at the time of installation and at least annually to all subscribers and at any time upon request: products and services offered; prices and options of programming services and conditions of subscription to programming and other services; installation and service maintenance policies; instructions on how to use the cable service; channel positions of programming carried on the system; and billing and complaint procedures, including the address and telephone number of the local franchising authority's office.

http://www.fcc.gov/encyclopedia/evolution-cable-television#sec13
Edited by Sammy2 - 6/29/12 at 11:05pm
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post #2699 of 3294
6/30/12 at 6:44am
Quote:
Originally Posted by Sammy2 View Post

Quote:
Originally Posted by met_fan View Post

I'm not really clear what you mean by this. My primary reason for wanting a new package would be the potential savings with additional DVRs. I currently have one HD DVR and one regular HD box. I need to add a third HD box, and I wouldn't mind having all three as DVRs, but only if it wasn't adding a lot of money to my bill. I haven't really been able to find an answer to any of my questions so far.

$5 per STB (HD or SD) and $19.99 for "DVR Service" up to 4 DVR's then $19.99 for the next 4.

So if you have 3 STB's with DVR Service it is $15 + $19.99 = $44.99 + whatever services you order.

If you have 5 STB's it is $25 + $39.98 or $64.98 + whatever service you order.

Pretty steep..
For my current single HD DVR and single standard HD box, I pay $15 for DVR service, $5 for each receiver, and an extra $5 since I upgraded the regular box from SD to HD (though that would be one month only since it says HD equip. upgrade, but it's there every month now). That's $30/month for one DVR and one regular HD box. Under the new prices, I believe it works out to the identical price.
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post #2700 of 3294
6/30/12 at 7:26am
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Originally Posted by tahoejoe View Post

All I ask is for honest advertising so we can make informed decisions. Charter is doing a disservice in its TV advertising where the voice over says you can get four DVRs for $19.99. Then when you call, you find out it is actually $40.

The DVR service is $19.99. No disservice. No lying. ALL STBs are now $5 a month. So basically what you want is to exchange a regular STB for a DVR for free? How nice.
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