Charter HDTV - Page 91

Under the new prices ALL STB are $5. SD boxes, HD boxes, DVRs. ALL of them.

I just noticed since when has Epix online been free?

yes you do

http://www.charter.com/tvpackages

Did you actually see the television advertisement? The Television advertisement has a big graphic and the voice over says four DVRs for $19.99. There is no mention of any additional charges unless it is hidden in extremely small print which can not be viewed unless you are on top of the TV with a magnifying glass. I was told by a rep and a supervisor that four DVRs would cost me a a total of $40, as opposed to my existing setup of a DVR and converter roughly about $20, so a $20 addition. When I went to the local Charter office, they told me they couldn't even do that. If i wanted the new DVR rate, I would have to sign up for the new rate plan at an increase of more than $60.

At best, the advertising is misleading and IMHO, it is fraudulent bordering on "bait and switch."

Yes, so two boxes is $10 and dvr service is $20 for a total of $30, just as I said.

I was told by Charter those prices don't apply to existing customer, though Umatter is looking into it

Page two of your bill on the back side of the coupon.

Except for the fact the two boxes your are upgrading to DVRs are already costing you that $10. So the DVR service is $20. You're not paying anything extra for the DVR boxes. Which part aren't you getting?

I looked. That's nowhere on my pdf (only) bill.

Well no of course they don't. Well you CAN switch to the new pricing if you want. What prices are you looking for?

Charter Nunber 3 of top 15 worst companies in America

Funny thing is I think higher of them than that. Mobile providers are much worse. If the rest of the CSR's could get as good as the UMatter team and they get more informative and direct on their website and on-line ordering, they'd be pretty good actually.

The Charter agent specifically told me last night that I cannot switch into the new pricing because I am an existing customer and that only new customers could access the new packages. I was checking into what I could do because i might have interest in switching because of the new DVR pricing. Despite your hostile responses, I do fully understand how the new structure works. If you would like to dispute any of what I've said, that's your prerogative, and maybe you're correct, but I am only going by what I was told last night by Charter reps.

I have a friend that lives a few miles out of town and he has to use the local cable company so Charter isn't too bad in my book

http://www.bentoncountycable.net/

That agent is a moron. Why would Charter want customers on 2 different prices? They want everyone to have the same damned modem. Now you can't get the new prices as long as your on a promo. That I know. I asked if I could get the new cable box pricing with my promo and was told no. If I wanted the new box pricing I had to move to the new pricing. But the fact is I had the option to get the new pricing if I wanted.

I had similar thoughts

Is there any word on when Charter might launch there TIVO branded DVR in other regions (specifically my region, Montgomery, AL)? Currently a Dish sub but, with the lose of AMC, might be willing to switch once they add the Tivo box as an option here. My parents have Charter and they have added a ton of HD this year and last, almost equal to Dish now (Dish still doesn't have ESPN U HD thanks to the Disney lawsuit) but, I can't stand the DVR my parents have (the UI is horrible).

Good Morning,

For all updates and information regarding TiVo launches please see http://www.charter.com/tivo. New information will be posted there when available and you can even sign up for email updates

Thanks,

Dylan

Two questions guys,

1. It looks like Charter OnDemand will be available on the Charter supplied TiVos; are there any plans to make OnDemand available to retail bought TiVos? Like Comcast is?

2. I have a Charter supplied DVR (Motorola DCX 3501-M) I love the fact that I when tuning to an standard definition channel it gives the box that can be chosen to "Watch in HD" (This is amazing for my elderly mother who knows what channel number the SD station is on, but has no interest in learning the HD channel numbers.) However, there is one channel that the box does not pop up on. Channel 5 is the SD channel and the HD channel is 785) I believe the issue is the station call-sign. For example the channel is KSTP (ABC) broadcast out of the Twin Cites, however here in out state MN, it is broadcast by a local affiliate(KSAX; a KSTP affiliate based in Alexandria, MN.) I was wondering if there was any way of changing the call sign, especially now that KSAX has shut down their operations. ( http://www.mediabistro.com/tvspy/ksax-shutting-down-17-laid-off_b52958 )

Cable cards are 1 way devices so On Demand is currently not available on non-charter tivo boxes. I will pass your feedback along though in case we every have that capability. Currently this is not possible with the cable cards.


I will pass this question along to our marketing team to see if that is something we have plans on changing. Currently if there is no HD counterpart, then the Watch in HD option will not show up. I will get some answers for you though to see if this is something we have plans to change in the future.

You should definitely find out how Comcast is doing it. According to this page ( http://www3.tivo.com/products/source/cable/tivo-comcast/index.html?WT.z_links=xfinity_vanity ) It is do able with CableCard TiVo's.
And this page ( http://support.tivo.com/app/answers/detail/a_id/2261 ) has the requirements as follows:
Before or after Comcast makes XFINITY On Demand available in your market, you will need to make sure your Premiere series box meets the following requirements:

-You or a Comcast installer has installed, configured, and paired a CableCARD.
-Your Premiere has a broadband connection (Ethernet, Wireless N or Wireless G, or MoCA).
-Your TiVo Premiere is running software 20.2.0a or higher.
-Your Comcast cable package includes XFINITY On Demand (For this information you’ll need to contact Comcast Customer Support.)
-XFINITY On Demand for TiVo Premiere is available in your market (Click here to learn more).


They are actually the same channel both are ABC. Its just that the KSAX affiliate would break in with their own news cast that lasted 5-6 minutes. It happens on the SD ABC channel (channel 5, analog) but not the HD channel (channel 785, digital)

What's preventing you from automatically sending boxes to the HD channel when available?

Here is the response I received from marketing. Basically the feed has to be registered with the FCC. It appears that KSAX only shut down their news operations as mentioned in the article. The FCC requires us to identify the station as it is registered with the FCC. (i.e. KSAX) Since the HD feed is KSTP we are unable to link the two on the guide with the “HD button”.

Should the feeds ever normalize under one call tag we would then be able to link the two. Sadly, until then you would have to go to the channel manually.

Thanks,

Jeremy

okay u matter team, reply to this. I have been a charter customer for about 15 years now. My two year package expires this month, in fact I posted a couple of weeks back and asked about your standard pricing. I currently pay you $200 a month for cable, phone, internet. So I called today and talked to rep who said that since I am current customer, promotional prices will not apply to me. Wow! It does to new customers, but not me! $200 a month and I get no willingness to work with me on prices. Since I have been a customer for 15 years, I can tell you your service has improved. So now you jack your prices up because you may actually have a comparable product to everyone else. You are just about to lose a very, very good customer. And I agree with prior posts, the dvr pricing is misleading. Also I got a story from the CSR that each dvr I get in future was stand alone and not multi room. Say what? Please take this chance to keep a good customer.

Good evening,

I am very sorry to hear about the trouble you have been having, and the frustrations that have occurred due to the new pricing structure. I would be happy to take a look at your account, and give you a comparison from the old pricing to the new. Please PM me the account number, or security code from your bill so I can talk to you about your specific account.

Thanks, you,

Jeremy

Another TIVO question: Will Charter TIVOs be capable of communicating with retail TIVOs so that I can watch whats recorded on anyone of them from any room in the house?

Good evening,

We are still working out all of the details regarding the Charter Tivo. Sadly, that information has not been released yet, but you can check out charter.com/tivo for all of the information that we have released.

Thanks and let me know if you have any other questions.

Jeremy

Prices are actually lower. But why let facts get in the way of a good rant. Also some reps are just stupid. Sorry Charter but it's true. Not all are stupid, but some are. You CAN get more promo pricing. You're best bet is to go to your local office and talk to a human face to face.

Fact is with their new pricing you might get all your stuff for under $200 with out a promo anyways. Depends on what you have now.

does this mean if I am watching SD channel 4 and click on the box watch in HD it will take me to channel 784.

I am willing to bet that this will be reliant on the Copy Flag set on the particular channel and/or content recorded.

If it is Copy Freely then yes you can watch it on all TiVo's. If it is Copy Once then you can only watch it on the TiVo it was recorded on unless the TiVo f/w supports using a second TiVo as an "extender" of the first.

This is my thoughts on this and may in no way represent what actually does happen with the scenario you are questioning.

I too have discovered that when my promo ends in five months, I will be paying $5/mo less under the new pricing than under the old pricing so I will ride my promo out until December then switch to the new pricing unless it has increased, of course.