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Charter HDTV - Page 96

post #2851 of 3294
8/11/12 at 1:51pm
Quote:
Originally Posted by ibelievein93x View Post

Hi Umatter:
I would like to request some channels for the Duluth, MN (55812) area:
CBS Sports Network HD
NHL Network HD
NBA TV HD
IFC HD
ESPN3D
I would also like to request WatchESPN access for Charter subscribers. I would be willing to pay for the sports pack if all of the channels in it are offered in HD, but as it stands I don't see it being worth the money. My parents live in a Comcast area and have access to all of those channels listed and WatchESPN. It is always disappointing going back to school (and back to Charter) knowing I won't have access to some of my favorite channels in HD. Please fix this!
Thanks,
Dan

Good afternoon,

I have passed your feedback along to our marketing group for future channel additions. You can also check the status of channel updates by going to www.charter.com/futuretv. This site will hold all of our new lineup updates for the areas that we are currently updated, or have recently updated.

Thank you,

Jeremy
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post #2852 of 3294
8/12/12 at 2:59pm
Thanks Jeremy,
I have also found out that Pac 12 Network will be launching on August 15th. When checking out the website to see if it will be available I found that Comcast already has a deal in place while Charter does not. Please get a deal in place before the channel launches. I love watching Oregon Ducks college football.

Thanks,
Dan
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post #2853 of 3294
8/12/12 at 3:19pm
I just clicked on the Futuretv link and Charter states that they now have 100+ hd channels. The homepage for ordering new services states the same and adds that there are 1500+ channels of on demand.

So what systems have 100+ HD channels because mine sure doesn't? We only have about 54, not including the 1 PPV in HD.

Okay, so here's a question that you should be able to answer-- what percentage of all Charter systems have 100+ HD channels and what percentage has it in East Coast, West Coast and the Mid West?

I seriously doubt that I am paying half as much, or even 40% less, for my service compared to those who have 100+ HD channels. I sincerely believe that 23434 will never meet that threshold.
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post #2854 of 3294
8/12/12 at 3:49pm
Quote:
Originally Posted by sheshechic View Post

I just clicked on the Futuretv link and Charter states that they now have 100+ hd channels. The homepage for ordering new services states the same and adds that there are 1500+ channels of on demand.
So what systems have 100+ HD channels because mine sure doesn't? We only have about 54, not including the 1 PPV in HD.
Okay, so here's a question that you should be able to answer-- what percentage of all Charter systems have 100+ HD channels and what percentage has it in East Coast, West Coast and the Mid West?
I seriously doubt that I am paying half as much, or even 40% less, for my service compared to those who have 100+ HD channels. I sincerely believe that 23434 will never meet that threshold.

The only systems at this point that would be under the 100 HD channels would be yours in Southeastern VA, the systems in eastern NC, the systems in Texas, and some stray systems around the country that are mainly very rural.
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post #2855 of 3294
8/12/12 at 6:09pm
Quote:
Originally Posted by oriolesmagic View Post

The only systems at this point that would be under the 100 HD channels would be yours in Southeastern VA, the systems in eastern NC, the systems in Texas, and some stray systems around the country that are mainly very rural.

Maybe you can shed some light on this for me. Essentially, all that needs to be done is to upgrade the headend- no? What keeps that from happening in certain areas that isn't related to $$$?
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post #2856 of 3294
8/12/12 at 9:34pm
Quote:
Originally Posted by sheshechic View Post

Maybe you can shed some light on this for me. Essentially, all that needs to be done is to upgrade the headend- no? What keeps that from happening in certain areas that isn't related to $$$?

They may choose not to invest in some areas due to $$$, but there might be some areas that have less bandwidth (i.e. some 550MHz systems lurking). Otherwise, the main thing to implement is SDV.
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post #2857 of 3294
8/13/12 at 9:14am
Add Gardnerville , NV to the list with far less than 100 HD channels. I would not classify Gardnerville, as "very rural."
Quote:
Originally Posted by oriolesmagic View Post

The only systems at this point that would be under the 100 HD channels would be yours in Southeastern VA, the systems in eastern NC, the systems in Texas, and some stray systems around the country that are mainly very rural.
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post #2858 of 3294
8/13/12 at 11:24am
Good Afternoon,

As stated earlier, many markets do already have 100+ HD channels. Our goal is to have 100+ in all markets by the end of 2012 so please stay tuned for future additions!

Thanks,

Dylan
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post #2859 of 3294
8/13/12 at 8:33pm
I have charter in montgomery,al and was wondering why A&E hd is broadcast in standard def when it is an hd channel?
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post #2860 of 3294
8/13/12 at 8:47pm
If the content was originally recorded in standard def then that is what it is rebroadcast in.
Channels that show reruns of older material such as A&E will have a mix of HD and SD programming.
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post #2861 of 3294
8/14/12 at 12:14pm
Quote:
Originally Posted by tahoejoe View Post

So I should just assume it is NBC holding back the USA programming? You can't check to see whether this is a glitch or intentional on NBC's part?

Local did identify an issue with the number of titles that were loaded. It will take 5-10 days to resolve as there are about 2000 titles that need to be loaded (Many of which are just Music Videos). We are attempting to get our vendor to send us the most popular titles first. Sorry for the delay.

Thanks,

Dylan
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post #2862 of 3294
8/14/12 at 10:16pm
no what i meant was when i switch to that channel it actually switches from 1080p to 480,even the guide gets all stretched out and everything,it never shows hd content.i'm thinking A&E isn't broadcasting their hd channel in hd?
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post #2863 of 3294
8/15/12 at 8:23am
In that case, you are watching the SD channel. A&E HD works fine in my market (i.e., SD is on channel 48 and HD is on channel 773). Download your channel lineup HERE and make sure you're tuning to the right channel. If you are, then there is indeed a serious problem with your local provider.
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post #2864 of 3294
8/15/12 at 9:35am
yeah i'm tuning in to the correct channel,it is 773 for me as well.anyway we can get someone to look into this charter people?
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post #2865 of 3294
8/15/12 at 9:50am
Quote:
Originally Posted by kdog181518 View Post

yeah i'm tuning in to the correct channel,it is 773 for me as well.anyway we can get someone to look into this charter people?

Good Morning,

I'd be happy to look into it!

Please send a PM with the Name, Phone Number, and Address on the account.

Thanks,

Dylan
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post #2866 of 3294
8/15/12 at 8:31pm
Ok, I am having major issues with a Motorola DVR, I subscribe to every channel known to man yet when I scrowl through the channels, the premiums have been blocked out, telling me to call to subscribe and giving me an error code of "S0011". Tonight HBO worked fine but when I changed to Cinemax I got this code. I got a similiar error message with other premuim channels.
I have to say, here lately, Charter has been very unreliable...yes...unrealible. If I pay almost $200 a month I should not ever have issues with channels not appearing. I am not sure if the Moto box is the problem or if signal issues are the culprit but I have never had such issues with my upstairs TIVO box with cable card.

And another thing...my charter e-mail about half the time asks for a password to access my email on my desktop with Windows Vista and our laptop with Windows 7 and when I type the CORRECT password it says it is not correct. Ther have been days when the only way I have accesss to email is through my phone and tablet, and this is not the first time. I am getting pretty freaking tired of this, what the heck is going on Charter??????
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post #2867 of 3294
8/15/12 at 8:41pm
Quote:
Originally Posted by mylan View Post

Ok, I am having major issues with a Motorola DVR, I subscribe to every channel known to man yet when I scrowl through the channels, the premiums have been blocked out, telling me to call to subscribe and giving me an error code of "S0011". Tonight HBO worked fine but when I changed to Cinemax I got this code. I got a similiar error message with other premuim channels.
I have to say, here lately, Charter has been very unreliable...yes...unrealible. If I pay almost $200 a month I should not ever have issues with channels not appearing. I am not sure if the Moto box is the problem or if signal issues are the culprit but I have never had such issues with my upstairs TIVO box with cable card.
And another thing...my charter e-mail about half the time asks for a password to access my email on my desktop with Windows Vista and our laptop with Windows 7 and when I type the CORRECT password it says it is not correct. Ther have been days when the only way I have accesss to email is through my phone and tablet, and this is not the first time. I am getting pretty freaking tired of this, what the heck is going on Charter??????

Good evening,

I can certainly understand how frustrating it can be to not get the channels you are subscribed to. I can certainly make sure these issues are taken care of for you so you can start enjoying your services again. Can you please send me a PM with some account information so I can troubleshoot these issues for you?

Thanks,

Jeremy
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post #2868 of 3294
8/16/12 at 5:39pm
Can you see if there is any news on when Carson City, NV 89701 is getting an upgrade? I see from your site that the surrounding areas in Reno and Fallon were upgraded last month, but not Carson City.

My biggest concern at this point is analog not HD. Right now there are still about 35 channels that are offered as analog only. My new TiVo Elite can only record digital channels. So I'm forced to keep my old Series 3 in service just so I can record the analog stations. HD equivalents would be ideal, but simple simulcast would be enough for me to be able to ditch the S3.

They enabled SDV and forced me to start using tuning adapters over a year ago, but the lineup has not changed since 2009. Why switch to SDV if you're not going to actually use it?

Dan
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post #2869 of 3294
8/17/12 at 8:38am
Quote:
Originally Posted by Dan203 View Post

Can you see if there is any news on when Carson City, NV 89701 is getting an upgrade? I see from your site that the surrounding areas in Reno and Fallon were upgraded last month, but not Carson City.
My biggest concern at this point is analog not HD. Right now there are still about 35 channels that are offered as analog only. My new TiVo Elite can only record digital channels. So I'm forced to keep my old Series 3 in service just so I can record the analog stations. HD equivalents would be ideal, but simple simulcast would be enough for me to be able to ditch the S3.
They enabled SDV and forced me to start using tuning adapters over a year ago, but the lineup has not changed since 2009. Why switch to SDV if you're not going to actually use it?
Dan

Good Morning,

All upcoming updates that are available for release are posted here:

http://charter.com/channelchanges

Out current goal is to have at least 100 HD channels in every market by the end of 2012.

Thanks,

Dylan
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post #2870 of 3294
8/17/12 at 8:43am
Thanks for posting that because the futuretv page is something completely different now. WHY? Why move stuff around? Why make it difficult for customers to find out what channels their supposed to get or are going to get before they order?
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post #2871 of 3294
8/17/12 at 8:46am
Quote:
Originally Posted by Sammy2 View Post

Thanks for posting that because the futuretv page is something completely different now. WHY? Why move stuff around? Why make it difficult for customers to find out what channels their supposed to get or are going to get before they order?

I apologize for the confusion. The website is reorganized fairly frequently but we do our best to provide updates when applicable.

Thanks,

Dylan
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post #2872 of 3294
8/17/12 at 8:49am
That's good but AFAIK there's no link to the page to download a pdf with the channel line up anywhere on Charter's page. You have to go into the local office to get one and even then it's hit and miss if there's actually a current one available there.
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post #2873 of 3294
8/17/12 at 9:19am
The answer is non-responsive to the OP's concerns. The link provides no additional information since, as I have noted many times, it only shows updates for Fallon and Reno in NV and not locales like Carson City and Minden-Gardnerville.
All we ever get is the same stock response - "Out current goal is to have at least 100 HD channels in every market by the end of 2012." My current goal is to win the Megabucks by the end of 2012, but I seriously doubt that is going to happen.

Quote:
Originally Posted by Umatter2Charter View Post

Good Morning,
All upcoming updates that are available for release are posted here:
http://charter.com/channelchanges
Out current goal is to have at least 100 HD channels in every market by the end of 2012.
Thanks,
Dylan
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post #2874 of 3294
8/17/12 at 11:55am
On the new FutureTV page just click "View your channel lineup" at the top of the page to get to the PDF download page. Same as the channelchanges page linked above. But as the previous poster said, many markets are missing from that page.

To Charter's credit, they did add about 60 HD channels in my market in the past several months. So there is hope.
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post #2875 of 3294
8/17/12 at 12:37pm
For me www.charter.com/futuretv does not result in the same page as www.charter.com/channelchanges . Also, there's no direct link to the channel line up page from Charter's home page. There should be one.
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post #2876 of 3294
8/17/12 at 12:51pm
I meant the view channel line up link at the top of futuretv goes to the same page as channelchanges.

They also need a link to regular prices, not just promos. But I understand they hide that on purpose, otherwise no one would every consider them if they saw the actual prices after the promos run out.
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post #2877 of 3294
8/17/12 at 3:43pm
Quote:
Originally Posted by tahoejoe View Post

The answer is non-responsive to the OP's concerns. The link provides no additional information since, as I have noted many times, it only shows updates for Fallon and Reno in NV and not locales like Carson City and Minden-Gardnerville.
All we ever get is the same stock response - "Out current goal is to have at least 100 HD channels in every market by the end of 2012." My current goal is to win the Megabucks by the end of 2012, but I seriously doubt that is going to happen.

We'll here's an idea, when Jan 1st 2013 gets here and Charter still hasn't add more HD channels THEN complain.
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post #2878 of 3294
8/17/12 at 3:45pm
Quote:
Originally Posted by mdavej View Post

I meant the view channel line up link at the top of futuretv goes to the same page as channelchanges.
They also need a link to regular prices, not just promos. But I understand they hide that on purpose, otherwise no one would every consider them if they saw the actual prices after the promos run out.

Here. Put is in your favorites.

http://www.charter.com/tvpackages

As far as the prices being bad they are MUCH better than the old non promo pricing. And cheaper than what you're going get form DirecTv or Dish at their regular pricing.
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post #2879 of 3294
8/17/12 at 3:59pm
Quote:
Originally Posted by Sammy2 View Post

For me www.charter.com/futuretv does not result in the same page as www.charter.com/channelchanges . Also, there's no direct link to the channel line up page from Charter's home page. There should be one.

There is link at the top of the Future TV page that says CHANNEL LINE-UP.

On the Charter home page out the cursor over Find It Fast and the top link is Channel LIne-up
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post #2880 of 3294
8/17/12 at 4:33pm
Quote:
Originally Posted by tahoejoe View Post

The answer is non-responsive to the OP's concerns. The link provides no additional information since, as I have noted many times, it only shows updates for Fallon and Reno in NV and not locales like Carson City and Minden-Gardnerville.
All we ever get is the same stock response - "Out current goal is to have at least 100 HD channels in every market by the end of 2012." My current goal is to win the Megabucks by the end of 2012, but I seriously doubt that is going to happen.

If you look back through this thread they told me there was a planned lineup change last September, it never happened so I asked about it in January. All they said was that there was some sort of unspecified delay. Here it is almost September again and still nothing. The surrounding areas have had more HD channels then us for years, and now they have even more. What's the hold up for our area? I had tunning adapters installed on my TiVos two years ago, so obviously we've gone SDV. A little information would go a long way here. If we happen to be one of those areas that's still using 550MHz or where it's not worth upgrading then just tell me. Why keep stringing me along and saying more channels are coming then "delaying" it for years?

Dan
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