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Charter HDTV - Page 99

post #2941 of 3557
Hi Umatter:
So I'm having a Tivo/cablecard/Tuning Adapter issue. When my tivo was first installed with a cable card and tuning adapter all of the channels came in fine, but the guide info was still for comcast due to moving from their market. So i went through guided setup again and following that most of my channels are incorrect or missing. Channel 800 ESPN HD is showing CNBC in SD. 801 ESPN2 HD is showing Discovery SD and so on. The weird thing is, when i unplug my tuning adapter, all of the channels are back to normal, but then I am obviously missing the channels that require a tuning adapter. After a tech came out and replaced the tuning adapter, and a splitter, the problem remained. Then the tech told me that my problem was with my Tivo and there's nothing he can do and promptly left.

Any ideas what I can do? I am in the Duluth, MN 55811 area.

Thanks,
Dan
post #2942 of 3557
Quote:
Originally Posted by ibelievein93x View Post

Hi Umatter:
So I'm having a Tivo/cablecard/Tuning Adapter issue. When my tivo was first installed with a cable card and tuning adapter all of the channels came in fine, but the guide info was still for comcast due to moving from their market. So i went through guided setup again and following that most of my channels are incorrect or missing. Channel 800 ESPN HD is showing CNBC in SD. 801 ESPN2 HD is showing Discovery SD and so on. The weird thing is, when i unplug my tuning adapter, all of the channels are back to normal, but then I am obviously missing the channels that require a tuning adapter. After a tech came out and replaced the tuning adapter, and a splitter, the problem remained. Then the tech told me that my problem was with my Tivo and there's nothing he can do and promptly left.
Any ideas what I can do? I am in the Duluth, MN 55811 area.
Thanks,
Dan

Hi Dan,

I'd be happy to take a look at your account, and my apologies for the trouble. Please PM the following:

Address:
Phone Number:
CableCARD Serial#:
Host ID:
Data ID:
Tuning Adapter Serial#:

Also, have you already tried contacting TiVo to troubleshoot? Please include all steps that were taken in attempts to resolve.

Thank you,
Abby
post #2943 of 3557
Quote:
Originally Posted by Umatter2Charter View Post

Good evening,
I completely understand where you are coming from, and I am going to reach out to your local marketing to see if we plan on adding any channels soon. I checked your lineup and you have a lot of analog channels still. Normally this means that your area is still being upgraded to handle the increase of additions we intend to make. I am sorry for the trouble, and I am going to reach out to see if I can find some answers for you.
Thanks,
Jeremy

Did you ever hear anything back on this?

Dan
post #2944 of 3557
Quote:
Originally Posted by Dan203 View Post

Did you ever hear anything back on this?
Dan

Hi Dan203,

We are hoping to hear something soon! We reached back out to local marketing earlier today requesting an update. As soon as we hear back we will let you know.

Thanks,
Abby
post #2945 of 3557
Any word?

Dan
post #2946 of 3557
Quote:
Originally Posted by Dan203 View Post

Any word?
Dan

Hey Dan, thanks very much for your continued patience. We've been in contact with local marketing and we're currently waiting for a follow up reply. We'll let you know the current status as soon as we hear back.

Thanks,

Steve
post #2947 of 3557
Chatrter customers in Southern California are going to miss this weeks PAC 12 Network games.

How many more weeks of games are they going to miss?
post #2948 of 3557
Quote:
Originally Posted by ibelievein93x View Post

Hi Umatter:
So I'm having a Tivo/cablecard/Tuning Adapter issue. When my tivo was first installed with a cable card and tuning adapter all of the channels came in fine, but the guide info was still for comcast due to moving from their market. So i went through guided setup again and following that most of my channels are incorrect or missing. Channel 800 ESPN HD is showing CNBC in SD. 801 ESPN2 HD is showing Discovery SD and so on. The weird thing is, when i unplug my tuning adapter, all of the channels are back to normal, but then I am obviously missing the channels that require a tuning adapter. After a tech came out and replaced the tuning adapter, and a splitter, the problem remained. Then the tech told me that my problem was with my Tivo and there's nothing he can do and promptly left.
Any ideas what I can do? I am in the Duluth, MN 55811 area.
Thanks,
Dan

The problem I have is similar. Charter in my neighborhood has NEVER had a proper acceptable signal strength. It always seems to border on poor, to very poor, to unusable. Now since I have TiVo's with tuning adapters, I find that often (often, as in most of the time) I cannot receive some of the SDV'd channels that the tuning adapter is supposed to allow me to tune. Worse, I cannot receive channels that are not SDV'd, simply because there is not enough signal strength passing through the tuning adapter for the TiVo to tune. If I bypass the tuning adapter the non-SDV'd channels work fine. I'd like to do away with the tuning adapter entirely, have Charter put all the SDV'd channels in a new seperate tier package called "SDV", and then I can opt out of of those channels. As it is now, the SDV channels are haphazardly scattered around and I'm forced to pay for them, even though most of the time I cannot receive them. And the fact that I have the stinking SDV adapter in the circuit drops my signal level to where I can't receive some of the other channels either. My wife gets tired of hearing me say "Wait, I'll have to go connect the adapter so we can get that channel", or "Wait, I'll have to go disconnect the the adapter so we can get THAT channel". Life is not supposed to be like this . . .
post #2949 of 3557
You should get something like this...

http://www.amazon.com/Motorola-Signal-Booster-BDA-S1-Amplifier/dp/B00122FCRG

You put this outside where the cable enters the house and then feed it power back though the coax cable. (you'll need a DC passing splitter or an extra cable run) It makes a world of difference.

Dan
post #2950 of 3557
Umatter, the hockey season is almost here and still no NHL Network, Minnesota is a hockey state so I don't understand why the spots tier doesn't have NHL network but other charter locations do have it. Any update on NHL Network for 55947?
post #2951 of 3557
deleted
Edited by kdog181518 - 9/9/12 at 10:59am
post #2952 of 3557
Quote:
Originally Posted by Dan203 View Post

You should get something like this...
http://www.amazon.com/Motorola-Signal-Booster-BDA-S1-Amplifier/dp/B00122FCRG
You put this outside where the cable enters the house and then feed it power back though the coax cable. (you'll need a DC passing splitter or an extra cable run) It makes a world of difference.
Dan

I already have an amp inside (where the cable splits to seperate rooms) that was installed by Charter a few years ago. That install was to "help" things to work even prior to the SDV adapters. The real problem is that there's insufficient signal for the amp to amplify. Then when you add another device with it's inherent losses (tuning adapter) into the picture it pushes the signal level off the cliff.
post #2953 of 3557
Yeah if they had to install a amp on the first split then I would say there is a problem, unless you were trying to hook up more than 3 tvs. I used to be able to use my 4 way splitter which was a good one, until a couple of months ago. Then the signals on some channels seemed to drop, now I have a 2 way with one leg going to my cable modem, and the other to a drop amp. Even then, my channels 95 and 96 look terrible no matter what. If you get the right person at Charter to help, maybe they can get a line tech out to check the levels at the tap.
Edited by ve52001 - 9/9/12 at 5:42am
post #2954 of 3557
Quote:
Originally Posted by WS65711 View Post

I already have an amp inside (where the cable splits to seperate rooms) that was installed by Charter a few years ago. That install was to "help" things to work even prior to the SDV adapters. The real problem is that there's insufficient signal for the amp to amplify. Then when you add another device with it's inherent losses (tuning adapter) into the picture it pushes the signal level off the cliff.

I use two of them. I split the cable where it enters under the house then attached a amp to each leg. I tried just putting one before the splitter and it wasn't sufficient. I also tried an amp with a built in splitter and that didn't work well either. Maybe you should try putting another amp in the mix and see if it helps at all.

Dan
post #2955 of 3557
Quote:
Originally Posted by RDHolmes View Post

Chatrter customers in Southern California are going to miss this weeks PAC 12 Network games.
How many more weeks of games are they going to miss?

Hi RDHolmes,

We are interested in carrying the PAC-12 Networks in a manner that takes into account the best interests of Charter customers, whether fans of the PAC-12 or not. The latest terms offered by PAC-12 Network do not do that. PAC-12 Networks’ terms require Charter to provide their programming to our customers at a very high cost per month, one that would surely influence the price of our service. We are hopeful that our negotiations with PAC-12 Network will result in more reasonable terms and a positive outcome for our customers.

In the meantime, I have submitted your feedback to marketing. Is there anything else that I can help with?

Thanks,
Abby
post #2956 of 3557
Quote:
Originally Posted by WS65711 View Post

The problem I have is similar. Charter in my neighborhood has NEVER had a proper acceptable signal strength. It always seems to border on poor, to very poor, to unusable. Now since I have TiVo's with tuning adapters, I find that often (often, as in most of the time) I cannot receive some of the SDV'd channels that the tuning adapter is supposed to allow me to tune. Worse, I cannot receive channels that are not SDV'd, simply because there is not enough signal strength passing through the tuning adapter for the TiVo to tune. If I bypass the tuning adapter the non-SDV'd channels work fine. I'd like to do away with the tuning adapter entirely, have Charter put all the SDV'd channels in a new seperate tier package called "SDV", and then I can opt out of of those channels. As it is now, the SDV channels are haphazardly scattered around and I'm forced to pay for them, even though most of the time I cannot receive them. And the fact that I have the stinking SDV adapter in the circuit drops my signal level to where I can't receive some of the other channels either. My wife gets tired of hearing me say "Wait, I'll have to go connect the adapter so we can get that channel", or "Wait, I'll have to go disconnect the the adapter so we can get THAT channel". Life is not supposed to be like this . . .
Quote:
Originally Posted by WS65711 View Post

I already have an amp inside (where the cable splits to seperate rooms) that was installed by Charter a few years ago. That install was to "help" things to work even prior to the SDV adapters. The real problem is that there's insufficient signal for the amp to amplify. Then when you add another device with it's inherent losses (tuning adapter) into the picture it pushes the signal level off the cliff.

Hi WS65711,

I would be more than happy to get a technician out there, as well as follow-up with you to ensure that we have found the best way to provide sufficient signal. Please PM your name, address, phone number, and the best days/times to schedule a visit. You have my deepest apologies for the trouble.

Thank you,
Abby
post #2957 of 3557
Quote:
Originally Posted by mtu_huskies View Post

Umatter, the hockey season is almost here and still no NHL Network, Minnesota is a hockey state so I don't understand why the spots tier doesn't have NHL network but other charter locations do have it. Any update on NHL Network for 55947?

Hi mtu_huskies,

I will see if we know of any upcoming plans to add NHL Network in your area. As soon as I find out, I will let you know.

Thanks,
Abby
post #2958 of 3557
Quote:
Originally Posted by mtu_huskies View Post

Umatter, the hockey season is almost here and still no NHL Network, Minnesota is a hockey state so I don't understand why the spots tier doesn't have NHL network but other charter locations do have it. Any update on NHL Network for 55947?

A) Even if you get NHL Network it won't be in HD. We've had it for a year and it didn't get upgraded to HD when they expanded the HD channels.

B) MTU Huskies? Would that be Michigan Tech? I've been to Houghton a few times. I have family that lives about 25 miles away. My uncle got a degree in forestry from there.
post #2959 of 3557
Quote:
Originally Posted by Dan203 View Post

You should get something like this...
http://www.amazon.com/Motorola-Signal-Booster-BDA-S1-Amplifier/dp/B00122FCRG
You put this outside where the cable enters the house and then feed it power back though the coax cable. (you'll need a DC passing splitter or an extra cable run) It makes a world of difference.
Dan

I'm not sure if that's good idea if he has charter internet too.
post #2960 of 3557
BCF68,

How about a unity gain amp like THIS? It should make up for any losses due to splitting the signal and cause little or no distortion that could impact data, correct?
post #2961 of 3557
Quote:
Originally Posted by Dan203 View Post

If you look back through this thread they told me there was a planned lineup change last September, it never happened so I asked about it in January. All they said was that there was some sort of unspecified delay. Here it is almost September again and still nothing. The surrounding areas have had more HD channels then us for years, and now they have even more. What's the hold up for our area? I had tunning adapters installed on my TiVos two years ago, so obviously we've gone SDV. A little information would go a long way here. If we happen to be one of those areas that's still using 550MHz or where it's not worth upgrading then just tell me. Why keep stringing me along and saying more channels are coming then "delaying" it for years?
Dan

Dan,

Thanks very much for your patience. We've been in contact with our local programming group and unfortunately, we do not have a definite answer for you at this point. However, based on the infrastructure and bandwidth constraints in the area (yes, even with SDV deployed), it is extremely possible that we will not be able to meet the initial goal by the end of the year. Please understand that we are continuing to work diligently on the upgrades but unfortunately some of the required updates to the system are taking longer than expected. Sorry for the delays and we hope to have more information in the coming months.

Thank you,

Steve
post #2962 of 3557
Quote:
Originally Posted by BCF68 View Post

I'm not sure if that's good idea if he has charter internet too.

I have charter internet and it works fine. That amplifier is bidirectional. However there is another one, that's slightly more expensive, that also amps the return channel for internet so you get better upload speeds (or so it claims) if you're worried about it.

Dan
post #2963 of 3557
Quote:
Originally Posted by Umatter2Charter View Post

Dan,
Thanks very much for your patience. We've been in contact with our local programming group and unfortunately, we do not have a definite answer for you at this point. However, based on the infrastructure and bandwidth constraints in the area (yes, even with SDV deployed), it is extremely possible that we will not be able to meet the initial goal by the end of the year. Please understand that we are continuing to work diligently on the upgrades but unfortunately some of the required updates to the system are taking longer than expected. Sorry for the delays and we hope to have more information in the coming months.
Thank you,
Steve

While I'm disappointed by the answer I appreciate the information. I'll check back in another 6 months and see where we stand.

Dan
post #2964 of 3557
Quote:
Originally Posted by mtu_huskies View Post

Umatter, the hockey season is almost here and still no NHL Network, Minnesota is a hockey state so I don't understand why the spots tier doesn't have NHL network but other charter locations do have it. Any update on NHL Network for 55947?

Sorry mtu_huskies, there are no plans to add NHL Network in your area at this time. If you have any other questions please let us know.

Thank you,
Abby
post #2965 of 3557
Quote:
Originally Posted by Dan203 View Post

I have charter internet and it works fine. That amplifier is bidirectional. However there is another one, that's slightly more expensive, that also amps the return channel for internet so you get better upload speeds (or so it claims) if you're worried about it.
Dan

I always heard that using amps with an internet connection was a no no. I'm not sure what the technical reason was behind it. I'd like an opinion of someone from Charter on this.
post #2966 of 3557
Quote:
Originally Posted by BCF68 View Post

I always heard that using amps with an internet connection was a no no. I'm not sure what the technical reason was behind it. I'd like an opinion of someone from Charter on this.

Amps are used to boost the signal when needed, so I would assume that they are used for Internet sometimes. If you have any other questions for Charter just let us know.

Thanks,
Abby
post #2967 of 3557
Quote:
Originally Posted by BCF68 View Post

I always heard that using amps with an internet connection was a no no. I'm not sure what the technical reason was behind it. I'd like an opinion of someone from Charter on this.

I do have Charter internet also. The amp that Charter provided me has four outputs for TV's, and a seperate connection for the cable modem. I'm not sure but I think the amp is basically a two-way splitter, with one side going to the modem and the other side being amped and split four ways for the TV's. The amp is an "Extreme IPA1044D-VF".
Edited by WS65711 - 9/10/12 at 5:05pm
post #2968 of 3557
Quote:
Originally Posted by mtu_huskies View Post

Umatter, the hockey season is almost here and still no NHL Network, Minnesota is a hockey state so I don't understand why the spots tier doesn't have NHL network but other charter locations do have it. Any update on NHL Network for 55947?

Yes that's it, Houghton in the UP.

SD NHL Network is better then none. I know in the past they!ve shown some college hockey and now with the lockout it sounds like they'll show some AHL games. Eitherway according to Umatter no NHL Network for me anytime soon.
post #2969 of 3557
Quote:
Originally Posted by mtu_huskies View Post

Yes that's it, Houghton in the UP.
SD NHL Network is better then none. I know in the past they!ve shown some college hockey and now with the lockout it sounds like they'll show some AHL games. Eitherway according to Umatter no NHL Network for me anytime soon.

You could always get the NHL streaming package. of coursed you'd be blacked out of Wild games living in Minnesota. AHL: has a streaming package too but unless they changed it's even more expensive than the NHL package for whatever reason.
post #2970 of 3557
I've decided not to hold my breathe waiting for Charter to add WatchESPN. I'm getting a Slingbox and now I'll be able to watch any channel I subscribe to on my iPad -- including the ESPN channels -- wherever I happen to be!
Meanwhile, Georgia's game this weekend is on CSS, which we don't get in HD. Any chance Charter will be able to figure out a way to carry the game in HD this Saturday night???
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