I'm terribly sorry to hear of the trouble with your DVR. Since forums are generally for peer-to-peer engagement, we will not typically respond unless your comment is addressed directly to us. If you are still needing some help with your DVR, please feel free to send us a PM with your name, address, and the serial# for the DVR. We would be happy to send a new signal or help set-up a tech visit if needed.
You are also welcome to reach us 24/7 at 1-888-438-2427 or e-chat on www.charter.com
for immediate assistance.