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Charter HDTV - Page 102

post #3031 of 3557
Hi Mylan,

We understand the importance of value and getting exactly the service you need. We will be more than happy to review all of your options now that your 24 mo. price guarantee is ending. Please send us a PM with some account info so we can look into this.

Thank you,
Abby
post #3032 of 3557
Quote:
Originally Posted by Umatter2Charter View Post

Hi Mylan,
We understand the importance of value and getting exactly the service you need. We will be more than happy to review all of your options now that your 24 mo. price guarantee is ending. Please send us a PM with some account info so we can look into this.
Thank you,
Abby

Actually he's in a situation I, and probably others, will also face in the coming months. It would be nice if you responded publicly.
post #3033 of 3557
For some it is better to roll over their previous plan. For some the new packages work better. You can actually look at the current pricing plans and compare them to the plan you have after it is off promo. Mine happens in December and so long as I can keep the internet I have now I save $5 if I switch. If not I'll stick with what I have.
post #3034 of 3557
Mylan if your nodem is docsis3 you can continue to use it but Charter won't give you a credit for it. As far as the TV packages go make sure you're comparing current pricing with the non promo pricing from before July. The promos don't last forever.
post #3035 of 3557
Well I went and checked the modem and it is only docsis 2 rated so I might get a speed bump with the newer one, still I don't want to find I am leasing it. I would rather buy it and be done with it. I'll install it later and report the results.
Sammy I guess the reason I am unhappy is because Charter decided to change their packages and stuff them with unneeded programming. I no longer have the option of getting Epix, i have it and are paying more for it. The same goes for the sports package. Price increases are inevitable but we are talking possibly 15% more. I was perfectly happy to be locked into a 24 mo. contract, Charter wins because they retain a customer and I win because I get the discount. Since that is no longer the case I realize I have options.
post #3036 of 3557
Quote:
Originally Posted by Sammy2 View Post

For some it is better to roll over their previous plan. For some the new packages work better. You can actually look at the current pricing plans and compare them to the plan you have after it is off promo. Mine happens in December and so long as I can keep the internet I have now I save $5 if I switch. If not I'll stick with what I have.

I wasn't aware I could roll over the previous plan. The Charter rep certainly didn't indicate that. Actually, he was like a Best Buy salesman asking me how I use internet, how many televisions do I have and suggesting that I needed an additional box on the bedroom tv that rarely gets watched and that now I am getting more channels for "free" . Under the ruse of being helpful and understanding my needs he was trying to upsell me and I did not appreciate it. I hung up the phone thinking "what the hell just happened?".
post #3037 of 3557
Don't waste your time with them. Work with the UMatter2Charter team. Trust me.

You can roll your existing package but have to pay the full, pre-promo, price for it.
post #3038 of 3557
BTW, UMatter, the links for the current price list seems to have changed. Can you re-post that please. Thanks.

Okay, current pricing is here.

Maybe you can get Select and add what you want ala carte?
Edited by Sammy2 - 10/30/12 at 8:29am
post #3039 of 3557
It is possible, i'll run the figures and see where I stand. Thanks for the pricing chart Sammy2.
post #3040 of 3557
Mylan,

You only need docsis 3.0 for speeds over 30MB. If your plan isn't any faster, there is no benefit.
post #3041 of 3557
Quote:
Originally Posted by mylan View Post

It is possible, i'll run the figures and see where I stand. Thanks for the pricing chart Sammy2.

Yeah, Charter isn't very forthcoming with that info but it is in either your July or August or maybe even September bill too. I forget which. It seems they really don't want to make it easy to make an informed decision about paying for their service but that is par for the course with all telecoms.
post #3042 of 3557
OK,
so Umatter Abby did get back with me on pricing and looking at it, it is still somewhat confusing but the new package does contain more and comes in at about $9.00 less expensive. Worst of all though, it seems as though my bill is going up by about $16 for the same package as I had except I do get Epix.
Moving from the old 15Meg internet to the new 30Meg seems like a no brainer because the difference is only two bucks.
post #3043 of 3557
Remember you're coming off promo so it would have gone up anyhow.
post #3044 of 3557
Quote:
Originally Posted by Sammy2 View Post

Remember you're coming off promo so it would have gone up anyhow.

Bah, nobody ever pays full price for cable tv.
post #3045 of 3557
Charter is sure trying. If you are successful in obtaining a promo extension drop me a PM. If not switch the UVerse or FiOS?
post #3046 of 3557
Quote:
Originally Posted by Gronnie View Post

Bah, nobody ever pays full price for cable tv.

It most certainingly seems as though I will though as I go through these "negositions" with Charter.....
post #3047 of 3557
Umatter2Charter: any status update?
Quote:
Originally Posted by tahoejoe View Post

Any update on activating external hard drives on the Moto DCH6416 or has this been shelved? Would help make a decision as to whether to stick with Charter's DVRs or move to HTPCs.
post #3048 of 3557
Quote:
Originally Posted by tahoejoe View Post

Umatter2Charter: any status update?

Good afternoon,

We escalated this concern today, and we are still working on a release to make the SATA ports active. Unfortunately, at this time we have not been given an ETA, but we have made strides in the right direction. I wish I could give you a solid timeframe, but one does not exist at this point. However, we hope to have more information in a couple weeks to provide to everyone. As soon as we get more information we'll get it out to you.

Thanks,

Jeremy
post #3049 of 3557
787 and 788 showed up last night. Looks like I'll be watching the Lakers tonight. Oh Yeah!
post #3050 of 3557
What are Charter Upload Speeds?

For residential service, Charter lists on the website that it is up to 30 Mbps for download. I know that no one does sync speeds, so what is the upload, or outgoing speed? And why is that spec not listed? It is a vital part of internet service.
post #3051 of 3557
According to http://www.charter.com/speed, it's:

Ultra 100: 100 down, 5 up
Plus: 30 down, 4 up
post #3052 of 3557
I just installed the new modem Charter sends out with the plus 30Meg service and it does seem like I have gotten a fairly decent speed increase. I am, however, getting varied readings depending on which speed test website I visit.
Speakeasy was showing 21 Meg down and 4 up and speedtest.net had 35.25 down and 5 up. I think before speakeasy had me at 15 down and 4 up while speedtest.net measured me at 21 down and 4 up and that is with a wired connection to a desktop computer.
I just checked wi-fi on my phone and tablet and before I was getting + or- 20Megs and now am seeing 25Megs, it is nice but I honestly never had a problem before. Streaming from a wired blu ray player before never hiccupped so I don't anticipate any differences there.

Edit:corrected mistakes
Edited by mylan - 11/2/12 at 1:07pm
post #3053 of 3557
Quote:
Originally Posted by Sammy2 View Post

787 and 788 showed up last night. Looks like I'll be watching the Lakers tonight. Oh Yeah!

Well that didn't go so well. I spent the first half getting my Tuning Resolver Re-synched but it is all working well now except for the Lakers.

BTW, this was via chat support, IDK if I got lucky or if Charter has in fact trained more people on how to deal with CabeCARD and Tuning Resolver issues. That said my HDHR Pirme has been working well for several months and is working well again. I wonder if the addition of these additional channels to the line-up screwed it up?
post #3054 of 3557
Thanks for the info.

Mylan, I think you got your numbers backwards. The high values should be down and the low numbers should be up
post #3055 of 3557
Quote:
Originally Posted by mrvideo View Post

Thanks for the info.
Mylan, I think you got your numbers backwards. The high values should be down and the low numbers should be up

Yep, just realized that, sorry. I'll go back and change it.
post #3056 of 3557
I also have Charter's 30 megabit service. I just ran a SpeedTest.net test and got 27.40 down and 3.07 up.
post #3057 of 3557
@Umatter2Charter:

How much is installation of just internet these days?
post #3058 of 3557
Quote:
Originally Posted by mrvideo View Post

@Umatter2Charter:
How much is installation of just internet these days?

Hi mrvideo,

Brand new installs are discounted to $19.99. If you are adding Internet to an existing account, the install is discounted to $29.99. There may be some markets where this does not apply, but from what I've seen, this is pretty much standard across the board. Did you have any other questions? Feel free to PM us with some account information and we'll be happy to take a closer look.

Thanks,
Abby
post #3059 of 3557
Interesting, you'd think that existing account would get a cheap price as well, considering that the cable to the property is already there.

But, in my case, it would be a new installation that I'm currently mulling over. Plus, if it happens, it won't be until Jan, as I'll be gone most of Dec and early Jan. Not worth spending money for service I won't be using.
post #3060 of 3557
Quote:
Originally Posted by mrvideo View Post

Interesting, you'd think that existing account would get a cheap price as well, considering that the cable to the property is already there.
But, in my case, it would be a new installation that I'm currently mulling over. Plus, if it happens, it won't be until Jan, as I'll be gone most of Dec and early Jan. Not worth spending money for service I won't be using.

Understandable, feel free to PM us if you need any help with your new account down the road. We are always happy to help.

Thank you,
Abby
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