My 24 mo. price guarantee ended and I was told that Charter did not offer that anymore and that I would be in a different pricing structure, I am Gold and bundle phone and internet and my bill is going up because Charter now bundles a sports package, which I do not care about, and Epix, which I may never use, and ups the speed on internet to 30Megs. I can understand price increases but why am I being made to pay for something i'll probably never use? The difference is not small. My bill is going up by about $20-$25 a month, I don't know exactly because I haven't received a non pro-rated bill yet. What was $175-181 is going to $205-210.
Additionally I was told that my current modem would not be able to handle the increase in speed, a Motorola Surfboard that was purchased not two years ago and that Charter was mailing me a new one that would, supposedly for free. I did two speedtests from two different sites and got anywhere from 21 to 30 Mbps with the old one. I am reluctant to use the newer one for fear that, at the least, there will be no difference, or most, that I will be charged a monthly rental. I bought my first modem for $200 back in 1999 since break even was less than two years and now would be even less.
I guess my questions are why the need to add channels that cannot be removed unless I downgrade to Silver and lose half of my other premiums and raise my bill to boot. What was extra (Epix) is now being forced upon me as well as Sports. I am sure I am playing plenty for all those ESPN's I don't watch either so having a sports package for "free" does not make me a happy consumer.
And, will that new Cisco modem really make that much difference? And are you going to start charging me a rental fee?